I feel compelled to offer up an objective review after reading several below, and also being a…read moresmall business owning-family ourselves. I'll state simply - sometimes companies have growing pains at first or while transitioning in new team members and while it is regretful and no one wants to be on the receiving end, in my experience I find it hard to not be understanding when thoughtful accommodations are made to the customers to rectify any situations where people feel like a mistake has been made. I also find it easy to be understanding when the work that is being done FAR outweighs any scheduling conflicts or miscommunications, not that I have ever really dealt with that, but it sounds like others have to some degree. That being said, this culture of "the customer is always right" has, in my opinion, led to a lot of people thinking they are owed the world, and owed it for free at that, when things aren't up to their sometimes or often unrealistic expectations. I am the mother of five young children and we also have a giant, hairy dog. As you can imagine, I need all the help I can get! We've been though several cleaning companies and I think in the beginning, it is my experience that there is always a short amount of "getting to know you" time where they learn what is important to you in terms of your cleaning priorities, as well as learn to navigate the ins and outs of your home - all while balancing that knowledge with the countless other homes they're simultaneously managing. Questions SHOULD be asked, bc not everyone has the same needs. The reason we've been through several companies is that the first two shut down their businesses and the last I actually had to fire (a first for me, because even after several months, she never seemed to "learn" what it was that we wanted done and continuously mentioned that she wasn't being paid enough to do things so just stopped doing them - even though the price was set by her.) We moved on and have been EXTREMELY pleased, as have the many friends we have recommended this service to. I do think that a level of patience is necessary when hiring any new service professional, just in terms of letting them get to really understand what your exact priorities are. But this doesn't mean that I think you have to accept subpar service, and I can say unequivocally, that is not at all what I have EVER received from Kelly nor would I expect anyone else I've referred to her to receive either. I think there are those that will come home and find a missed spot on the floor (you know, those ones that disappear when the floor is wet from being freshly mopped but show back up later when it dries) and will then go off the rails about bad service but people aren't robots, and having been in the service sector before, I know that sometimes customers can be too demanding to even be worth it. This isn't the usual type of review I'd write where I just go on about how great Busy Ladies are - WHICH THEY ARE - but only because I came on to review them and happened to notice some negative feedback below and felt the need to offer my perspective on the matter, for whatever that's worth. In life, sometimes things happen beyond a professional's control and if they offer a solution but it doesn't work for you or you're too angry to accept it, it doesn't negate the fact that they DID offer a solution, and it makes me sad to think a woman trying to support herself and her family would suffer because of such a thing. I will go back to my normal review style and say that I think they do a GREAT JOB! I have a house that is a handful to clean for anyone and I'm ALWAYS left pleased and have been for 2+ YEARS NOW. I would hire them for my mom, I would recommend them to friends, and I have. I just hope people realize it is a business run by humans and humans are by nature, prone to error at times, even small errors. Luckily, I have not had to deal with any from Kelly and crew so I do sympathize with those that have however from what i see below, it seems like every time, she always tried to make it better or come up with a solution and just because that solution was declined, doesn't mean it wasn't there. If you want a clean house and you want it done by friendly, trustworthy, kind people who always arrive with a smile on their faces, and who know your children by name and say hello to each of them and take the time to let the little kids pretend to help clean or ask them a million questions without getting frustrated like some can do, then this is the kind of company you're looking for. Perfection, in any profession, is not something that can or should be expected so it pains me to think that someone who has been nothing but wonderful in my family home would be negatively reviewed for not being so. But while perfection may be a silly thing to expect, professionalism and the best job possible is not, and that is EXACTLY what you CAN and WILL get with Kelly and her crew. Keep up the great work, guys!!!

Summary: Do not recommend and will not use again. Unsatisfactory cleaning. Poor customer service…read more In a commoditized industry, such as cleaning services, where one can go anywhere, customer service is what separates one company from another and drives customer loyalty. Unfortunately, I will take my business elsewhere in the future. Background: Hired Busy Ladies to perform a move-in cleaning on a new home. Authorized up to 4 hours of cleaning and would approve addition time if required. Specifically requested that cleaning focus on the insides of cabinets and closets. After providing instructions, I left the property and returned two days later. Cleaning review: The home had been partially cleaned and there were several areas that received a cursory, and not thorough, cleaning. The cleaners missed several big items including an entire section of cabinets in the kitchen (16 to be exact), sections of shelves undusted, and completely missed the faucets in one tub. I spent an additional 2 hours cleaning to complete the job they didn't do. Customer service review: I worked with the owner, Kelly, in an effort to resolve an unsatisfactory service. Kelly offered a $60 discount on future service. I was expecting an offer to complete the work that was partially completed instead of an invitation to reuse a company that has already provided substandard service. Good: - Scheduling was over the phone and easy to coordinate. - 3 workers that I worked with were very pleasant. Bad: - Quality of cleaning - Customer service

Thank You! I live…read morein a small apartment in the North End with 2 beds. We are usually always on the go and so forth needless to say and cause we are guys cleaning aint our best skill. Heres a rundown... Service: Quick & Easy. Floors were clean, common spaces & kitchen and it smelled great! Cost: Very Affordable. All in all we will be using this service again (& soon)!

All around amazing!! Can't say enough. Professional…read moreservice the house was spotless. Don't look any further.

Found their performance satisfactory for the most part, but the punctuality and professionalism…read morefrom the owner and support staff were severely lacking. Too many quality cleaning services out there to have to settle for subpar service.

Deise and her team are super sweet, very efficient and affordable. Plus they are very punctual…read more They do a great job on deep cleaning tile showers in particular. Ours was filthy and I was very impressed how much they scrubbed the grout until the white showed through again. I would recommend them in a heartbeat.

I have never hired a cleaning company before and was hesitant. I have done my own cleaning. I…read morerecognized that it was time for a deep clean. After researching other cleaning companies. I chose Magda. After speaking with Alex (one of the owners) of Magda cleaning company. He toured my home. Gave me an estimate and a few hours later he gave me a firm price which I accepted. The following week, they arrived on time with a crew of 3 plus Alex. They wasted no time in getting to work. They departed in 5.5 hours. I thought that was amazing. No shortcuts. I trusted them in my home. Bottom line. I have zero hesitation in saying that the cleaning experience was above and beyond what I expected. Alex has an eye for detail that is impressive. The crew were very hard workers, pleasant, polite, efficient and trustworthy. I have no regrets and I experienced tons of happiness post cleaning, because of hiring them.

I could not be happier with Alex and his team at Magda. My mother's home needed a really intense…read moredeep clean that took 6 people 6 hours and it was incredible how sparking and thorough they were. Alex responded immediately to my request and came out right away to give a free quote. Worth every penny. And now his team is scheduled to come monthly moving forward.

Karla has been taking great care of my house cleaning needs for the past 3 years. Absolutely…read morereliable, trustworthy and meticulous at her job! I highly recommend her!

I couldn't ask for a better service! I hired Cleaning Plus to do a deep cleaning at my house after…read morewe remodeled, they did an excellent job, I thought I was going to see dust for a year but after Karla came in with her crew, it's all gone! Thank you for the great service, I highly recommended them!

The cleaning was great! I was very happy with the service and ready to start setting up recurring…read morecleaning appointments. Two weeks after my service, I received a text message from Marli asking for me to pay her. I thought it was a mistake as I already did pay for a cleaning service I had two weeks ago immediately after the completion of the service. I had confirmed with the 3 cleaners that day that the amount I paid was the correct amount and also gave them a generous tip on top of the price of the service. On Venmo, the cleaners liked my payment and thanked me. I adhered to what I thought was my end of the bargain. Marli proceeds to tell me that the price is per cleaner per hour which is not what was originally communicated to me on the phone. The whole conversation was very odd and confusing considering it was two weeks after the service and I thought I already paid generously based on what original price that was communicated. The rest of the conversation was unprofessional with her accusing me of things I never said, such as that I told the cleaners I was going to Venmo her directly the additional amount owed. I never said that and I was just trying to understand what the heck was going on and not feel like I was being taken advantage of or being confused with another customer. She also made a comment about her workers needing the money more than I did which I thought was completely out of line. If you use Marli's cleaning service, I highly recommend you get it in writing how much is being quoted so there in no question what's being charged and no wildly unprofessional accusations. It seems like they do work under the radar on weekends and try not to keep any paper trails of transactions. It was all very shady. It wasn't about the money as I went on to Venmo the additional amount Marli claimed I owed. What upset me was how I was treated and the accusations made. I will be setting up frequent cleanings going forward but just not with this company.

It is so refreshing to walk into a clean home at the end of a busy day. Marli's Cleaning service…read morecame recommended to me from a close friend who has used her for years. I am very pleased with the level of cleanliness and attention to detail. Marli is very responsive to text and can fit me in her schedule within a few days notice. Marli did an initial walk through of my home to get an estimate of what needed to be cleaned. She quoted me a price that was very fair and representative of my space. I have used her team multiple times and will continue to tell all my fiends how pleased I am! It takes me all day to do what her team does in an hour or two. There is no place like home-- a clean home!

I selected VSM Services for my cleaning services, and the experience was great. They have great…read morecustomer service and their prices are very affordable. They did a very good job and they called me afterwards to make sure that I was satisfied with the service. They even offered me discount on the next service. I truly recommend them.

I have used VSM Cleaning Services for routine deep cleaning of my home for the past 6 months. The…read moreentire team is very professional and reliable. I am greatly satisfied with their service and would highly recommend them to anyone in neeed of high quality and affordable cleaning services.

Andreia and her team do an outstanding job at a reasonable price. We hired her for a deep clean…read moreafter moving in to our new home and the house it literally spotless. We are thrilled to have found a reliable cleaner in the area, and plan to use her services on an ongoing basis.

Andreia's Cleaning is so wonderful. I can't believe how clean my house is when she and her husband…read moreare done. Sparkling! And the cost is reasonable, which is hard to find. They can always make time for me despite sometimes reaching out last minute. I'm going to begin using Andreia monthly because I love her work so much!