Rooms are nice, modern, and very clean. The staff at night and in the morning were very nice and…read morehelpful. Breakfast included fresh baked pastries and muffins. I didn't use the pool but it looked well kept and very clean. There's a 24 hr coffee machine that is awesome! You can choose cappuccino, vanilla latte, regular coffee, hot cocoa, etc. I had to try one of each. Very tasty. The hotel has a Mexican restaurant right next door and a freeway entrance right around the corner. There is also a Bob's Big Boy restaurant very close that is open late. All around a great, clean, comfortable place to stay.

Visited The Tangerine while in Burbank. The atmosphere was casual and relaxed, and the service was…read morefriendly and welcoming. I really like the location -- convenient and easy to get around -- and the included parking was a great bonus. During my stay, they even offered Porto's chocolate croissants in the lobby for breakfast, which was a nice treat and a thoughtful touch. Overall, a great spot in Burbank and worth a return visit. Saluti

This hotel is located in the midst of a bunch of other hotels and I guess it is as good as any of…read morethem. The room was clean and had a semi-separated little seating area with a couch. The bathroom was up to date. Parking was easy. The parking garage is wide open but you have to hang a permit card inside to avoid getting towed, I suppose. Breakfast is included with the room. You get eggs, sausage, cereal, bagels, granola, and so on. Would I stay here again? Sure.

Unfortunate experience today at SpringHill Marriot Burbank…read more In the past we have received decent hospitality at this hotel. Today was not the case. I'm writing this review because I was not pleased with how a guest was treated at your hotel business today. We send our friends, family, and clients to stay at the location due to its convenient location to our business. After today's experience, which was the complete opposite of hospitality, we will no longer be staying with SpringHill Marriot on San Fernando Blvd. in Burbank. Has hospitality in the hospitality industry ended or something? Since when do we make hotel guests (who like to tip) hunt down and fetch their own luggage cart without offering assistance, let alone help locating cart? The guest, who is arthritic, called to ask for a luggage cart to her hotel room, was told to go find a cart no one was available to bring a luggage cart to her room. The guest just wanted to be able to check out & felt embarrassed trying to locate a luggage while hotel employees watched on and did not offer help. The woman Cara at the front desk could not be bothered to help either. I will Also mention that when we booked this reservation,,whoever took the information down on the hotels end did not properly enter the reservation into the hotel system. So our guests Check in ALSO did not go smoothly. We had to get that fixed as well. More time wasted. I rarely write a bad review on Yelp but I strongly feel it is necessary this time. Very unfortunate experience today at your not very hospitable hotel.

Cynthia & Aiden are amazing! This hotel has been exceptional in their service! The food is…read moreexceptional also! The service is awesome! Great location!

Most of the reviews are accurate. Checked in Sunday night…read more There was a party on my floor. Contacted the frond desk. They did zero. No sleep. On Monday I went to the grab and go area for food. The sandwiches and salads were all expired. The front desk texted me 2-3 times. i expressed my concern. They offered me points and smiley emojis. Worthless and idiotic because my credit card already gives me status. I have stayed at thousands of Hilton Garden Inns. This is one of the worst in the chain, If not the worst of all time.

Night staff was much better than the afternoon. I was chosen as guest of the day and I'm a Diamond…read moremember. I checked in around 4. Jan 31. The receptionist seemed over the day. She had no smile, called me a totally different name, offer nothing for a diamond member. The y young lady at night was fabulous and more than made up for checkin. The young man the next day was awesome also. Word smell in the room but it dissipated when the air was turned on. No streaming so I knock a star for that. Contentment breakfast was a great addition. The place could love some love and care. Appreciated the LYFT option because the shuttle wasn't available. Lyft was great and only 15 minutes away from BUR.

This is hands down the worst hotel experience of my life -- and yes, I am saying this clearly: the…read morestaff were openly racist, especially toward Asians. If you are Asian, I strongly recommend you do not stay here. We arrived after a long trip with two young kids, completely exhausted -- the kind of exhaustion where you can barely stand or walk. We checked in and went up to our assigned room on the 3rd floor... only to find that someone was already inside the room. Let that sink in. We literally opened the door and found another guest already occupying it. That is not just unacceptable -- it is a serious safety issue. We went back downstairs, shocked and frustrated. While we were standing there waiting, the front desk guy was checking in another guest and was extremely friendly to her, smiling and handing her a bag of goodies -- while completely ignoring us, even though we were clearly waiting and had just reported a major issue. Then another staff member came over -- rude, cold, and with zero apology -- and simply clicked around on the computer and handed us a new room key like we were the problem. The replacement room was facing the freeway, and the noise was unbearable. We could not sleep at all. Between the dangerous room assignment, the complete lack of professionalism, and the blatant discriminatory behavior, this hotel deserves zero stars. I have stayed in many hotels -- this was by far the most disrespectful and disturbing experience. Avoid this place.

The Hotel: Many seating area in the lobby. Nice fitness center…read more The Room: Visited friends at their suite room. Good size with kitchen. Well maintained.

We stayed here for the Rose bowl parade and game. It's 3 miles from the Burbank airport. They…read moredidn't have an airport shuttle so we rented a car. The parking is underground and cost $25 a day. Check in was pretty quick. They did let us check in early but we do have upgraded Marriott status. Our room overlooked the highway which made me a little dizzy to look at but it was ok for two nights. Since it's a Residence Inn the room had a full size refrigerator, stove, dish washer, pots and pans etc. There wasn't a bathroom tub only a shower. They did have a breakfast buffet set up in the morning. The usual eggs, bacon , potatoes etc. ok place to stay for work or a short trip.

I had an excellent experience at the Los Angeles Marriott Burbank Airport Hotel and Convention…read moreCenter. Juan Hernandez was extremely helpful, and Hannah and Maria provided exceptional service. What impressed me most was the consistency. From security to the coffee area, everyone was professional, welcoming, and clearly committed to taking care of guests. I even observed Hannah and Maria working together, and their teamwork reflected the strong customer-service culture throughout the property. People are often quick to complain but slow to recognize great service. Juan, Hannah, and Maria deserve to be acknowledged for representing Marriott so well.

Another review LATE! Better late than never I'd say!…read more OK- 1. directly across the entrance to the Burbank Airport. 2. easy access to the freeways (5 and 134) 3. clean, comfortable 4. coffee shop inside (Starbucks coffee served) 5. patio bar too This location is your typical traveler type; no frills, just go there, do your business and leave. Yup; I'd stay again but one thing I found unusual was the front desk man was not friendly; unlike your typical Marriott staffing

This is a fun getaway spot. It is also home to many pilots on a layover. So if you are looking for…read morea pilot this is your calling. If you are going to Universal Studios this is also a good spot. You are about 10 minutes from the park. This hotel is near BJs and Black Angus. Lots of other places kind of nearby with a 5 minute walk. There are two towers that have 19 floors or so. The parking was around $28.00. If you think you can park on the street, you cant. They have no free overnight parking. Burbank PD dont mess around. This time we were on the 6th floor near the elevator with a city view. There was zero noise. The rooms have a coffee maker. However you should grab some creamers and sugars down by the bar to keep in your room. There is also a fridge and microwave. Speaking of bars. They have one downstairs with happy hour from 3 to 6pm. The drinks are $5.00. Mixed drinks, beer on tap, etc. Can"t beat that deal. They also have food. We had a platter with pickled veggies, hummus, bread, oilves. Very good. I saw other people eating burgers, ceasar salads, fries. All looked amazing. Remember I told you about the pilots? A few were at the bar. They were so nice. They were paying for people too. The bartender said the bar on top floor will be open in June Friday thru Sunday. I wish they gave locals a discount. Try getting a room on a higher floor facing the freeway.

‼ WARNING We booked through Expedia using a pay-later option…read moreto split the cost between two cards, which the app explicitly allowed. At check-in, the front desk told us they just needed a card on file for parking and the deposit. No total ever showed on the screen before we authorized the charge, so we had no way of knowing what was actually being run. Turns out the full cost of the stay was charged to that one card, completely bypassing the payment setup we'd arranged through Expedia. My girlfriend ended up covering the entire stay on her card without ever agreeing to that. We called and spoke with the manager, Dennis, who was polite on the phone and actually agreed the experience wasn't handled well. He offered a discount, but that's not really compensation when money was already taken without us being told the real total. When we asked for something more reasonable given the stress this caused, he went quiet for over a week, then emailed back saying an internal "investigation" confirmed staff followed proper procedure, and that we should contact Expedia if we had concerns. The room itself was fine, that's not the issue. The issue is transparency at check-in. If you're booking this place through a third-party app, ask for a written total before handing over any card, because what's on the screen (or not on the screen) may not match what gets charged

Great quaint place with nice staff and cozy accommodations small dab in the middle of a bunch of…read moregreat restaurants. This place has its own parking in a semi secure area off the main street. The rooms are these little bungalows, some with a garage type area. They've got all the basic needs covered and the room rates are highly competitive.

Starting with check-in: I couldn't find anyone at the front desk. A very nice gentleman cleaning…read morerooms offered to find someone for me. Strange encounter. The clerk wasn't outright rude, but for the first several minutes seemed pretentious, like I wasn't good enough to stay there. He didn't introduce himself or ask my name; I introduced myself and asked his name after check-in, and he warmed up a bit. It felt like I'd caught him doing something wrong or arrived before he was ready. I had to ask multiple questions because he didn't offer information or engage. My customer service was on point--his, not so much. I'd been driving all day and was exhausted, wearing very casual clothes, but he felt very judgey. I asked to see the rooms after reading reviews. The first was rundown and not worth the $150 he quoted. He kept going into the back office between questions, implying he was busy or nearly full (there was only one car outside). When I asked to see the other side of the hotel, which had allegedly been updated, he bragged about being fully booked, though I only ever saw three cars. Odd. The second room was just okay, but I was too tired to find another hotel, so I stayed one night. Few things frustrate me more than visible neglect and lack of detail. There were drywall screw heads popping out, scuffed walls, holes, and water-damaged bathroom drywall from a poorly placed glass shower door--crumbling onto the floor. The floor itself was dirty. The outer entry door was peeling badly, shedding bits of clear coating onto the floor and my hands. The blinds appeared to not have been cleaned in months--which should be done regularly. The bed frame was filthy--dust, debris, bits of wrappers and food. It was clearly dirty, with oils, handprints, and dried liquids (I'll leave that to your imagination). The closet doors, off-white, had visible hand grime. The disinfectant wipes I used were brown - yuck. The lamp was dusty, an outlet near the bed had a broken metal piece stuck inside, and both the bathroom vent and hair dryer were caked with dust. The dryer filter hadn't been cleaned in ages. The countertop above the mini fridge was detaching, the bathroom shelf was decaying, and the shower glass hadn't been cleaned. The creamy drip marks on the wall--hopefully conditioner or soap--remained, and the grout was mold-stained. A simple bleach spray would've fixed it. The shower water pressure was awful, with calcification that needs vinegar soaking. It also leaked from the stem. Meanwhile, the sink had too much pressure. The cleaning staff were wonderful--always offering help. The issues here clearly stem from management, not staff. I realize this isn't a four-star hotel and that my standards are higher than average. Having worked in property management and emergency response, I've been in many homes across all conditions and know what "clean" should look like. I attached photos (which don't even capture all of it) so others can decide for themselves. Public beds and showers should be cleaned frequently so dust, germs, and bugs don't build up. The initial clerk did warm up by the end, and wasn't outright rude, just awkward and pretentious at first. When I checked out, a different man was working. He was extremely pushy, insisting I stay longer despite me saying I had to get back on the road. Then he handed me a clipboard and said it was mandatory to fill out--a sheet listing my name, room number, and space for comments, stacked under previous guests' notes. I told him I'd review the hotel online instead. He insisted I fill in each section, so under "comments" I wrote "review on Yelp." Other than being pushy, he was friendly--but it was an annoying end to a stay that wasn't worth the cost. Not the worst stay I've had, but definitely not one I'd repeat.

Odath at the front desk is so helpful and pleasant. She was so professional and kind. Hospitality…read morewas spectacular. Id definitely Come back.

Back in January, we suddenly had to evacuate our home in the middle of the night because of the…read morePalisades Fire. After dropping our dogs off with a friend, we scrambled to find a hotel and ended up at the Courtyard by Marriott Thousand Oaks. It honestly turned out to be a lifesaver for the nine days we were there. The rooms were spotless and had a surprisingly roomy fridge--perfect for all the snacks we stress-bought. The staff went out of their way to help us, which made a tough time a little easier. I ended up working most days from a cozy booth in the lobby, complete with my own TV so I could keep an eye on the nonstop fire news. One unexpected perk was the hotel's location next to an outdoor mall. We loved being able to walk around and explore, since walkability isn't something we get at home. In the evenings, we made the best of things by checking out different movie theaters in Burbank and Universal Studios City Walk and catching up on Oscar-nominated films. I hope we never have to evacuate again, but if we do, I know exactly where we'll go. This Courtyard felt like a safe haven when we needed it most.

We had a great time there! The place was beautiful and service was excellent along with the food…read moreand drinks.

I booked a 4 night stay at this hotel. Travel plans forced me to call to say I would not be able…read moreto check in on the first night and to please keep my reservation open. I arrived the next afternoon only to find they had cancelled my reservation and could find no notes of staff having spoken to me. And they had no rooms or redress... Steam is still coming out of my ears... Thankfully the Hotel Burbank stepped up and accommodated me easily and happily. Run! do not walk away from considering the Hotel Amarano. They give the hospitality business a bad name.