It's 2026--why are hotels still using carpet? This Hampton Inn smells like mildew, mold, and years…read moreof trapped filth. That stench is baked into the carpet and impossible to ignore. Filthy elevators that smell like roach spray just seal the deal. This place isn't just dated--it's gross. Would never stay here again.

The rather large black man who was supposed to be at the desk was on a chair on his phone. He…read morerefused to give me more towels or blankets. The pool was a mess with no towels available. I will say the next shift was full of incredible people. I saw a total of 5 employees on the day shift just sitting or standing with phones and they saw me several times and just say there on their phones. I'm filling a complaint with Hilton. I've never had a problem with a Hilton hotel until today.

This is my go to when on the Eastern Shore for business travel. The staff is incredibly helpful and…read morefriendly (Sarah, Patrick & Haley) are always cheerful and welcoming. The property is maintained very well and the rooms are very clean. The fitness center has dumbbells and an adjustable bench (the knob is missing), i reported it to the front desk.

Loud noises through the night here. This place is an issue for airline crews. Night staff is never…read morehelpful here.

They never cleaned our room. We went to the beach, returned to the hotel room and the cleaning bins…read morehadn't moved. We left again, sat in a restaurant to eat and headed back to the hotel. Hours later our room still wasn't cleaned. The entire time I never heard the vacuum. ******update******* 15 minutes after posting, someone finally knocked on our door. She left towels and refreshed the bathroom. Then she asked if we needed anything else.

Nice room Not much amenities considering the price they…read morecharge . I always stay at Marriott . Was hoping for phone charging station in the room . No hand soap in the bathroom . Liked their breakfast .But it was expensive .Considering most restaurants give free breakfast . We did get free cookies .

Based on the chain's reputation, I wasn't expecting much…read more Boy, was I surprised! I arrived about 10pm to a warm welcome by Emanuel. He was so friendly and efficient. My room was clean and included a nice sized fridge and a microwave. Breakfast was included and featured more than the basics. Parking was easy, and I was able to get right back on the road to head to Ocean City. What a perfect and affordable stopping point!

Check in was 3pm. Arrives at 2:50. They said room is ready. Went In and it was gross. No sheets on…read morethe bed , floors gross, trash cans full. They came and cleaned and we didn't get In until 4pm. Sat out in the heat for an hour . Got inside, fridge was broke, soda machine was broke on both sides . The lamps were broke , no bulbs . $166 for a night. Never again . I do not recommend. Also the house keeper acted like we were in the wrong for wanting a clean room. Horrible experience

I can't speak on anyone else's stay. But, mine was great. The room was nicely renovated and…read moreergonomic with storage and stowage compartments. The room itself was bright with Orange and tan accents. The bed, King size was very comfortable. It had a small microwave, fridge and the usual Iron/ironing board, safe. The bathroom had a back-lit mirror and heavy glass sliding doors. I'll keep this on my list of places to stay. Oh and the price was right!

Update: Booking.com apologized, gave a small discount and said the hotel was "firm" maintaing the…read moreroom was cleean. The Holiday Inn manager, Ann refused to apologize and falsely accused me and my family member for the disgusting state of the hotel room due to her poor managment, quality control and housekeeping. Laurie and the breakfast attendant were wonderful! They get a 5/5. Ann would get zero based on her nasty attitude and poor customer service. She knows that none of that furinture had been cleaned for months. March 3rd my elderly, disabled relative who was wearing a mobility boot and I checked out of our room early because a large bug was on my bed and the overall lack of cleanliness we discovered in the full sunlight. I called the front desk several times from my cell phone (because the room phone was broken) and finally spoke to Silas around 8 am and asked him to come inspect the room. He said he couldn't and would have to wait until the manager arrived around 9-9:30. We checked out and I called around 12 when I didn't hear anyone. Around 2 pm, the manager Ann W called and said she inspected the room with a 3rd party and they confirmed that it was a ladybug, "the room was utilized" and she found nothing wrong with the room. I asked her again, did she personally inspected the room and found it to be clean. She said yes - she couldn't tell what we did to the room versus the state of the room before we came. I told her that was insulting. She didn't apologize. I asked how could we leave the following stains on the furniture between 8pm and 8am the following day: - old, crusty white stains and dried spills on the desk chair, the sofa - dried red/black stains behind the toilet and in the refrigerator -hair in the shower that doesn't match our color, length or texture? I told her we had pictures and she said she did too and repeated that the room was fine and added had there been a problem we could have been moved. Laurie can confirm that she showed me another room when I checked in and I requested that room to be cleaned before she realized I had a reservation for another room. Laurie was wonderful she tried to help us with the thermostat and the phone which were both broken. Ann W. was smug, dismissive, and disrespectful for implying that we could be responsible for old stains from previous guests and poor housekeeping. We drove over 3 hours and I was sick and needed the handicap-accessible room. We ate in the lounge and only had enough time to sleep and left early. Our trip was cut short because of the bad experience.

Don't recommend staying here. Very disrespectful to the homeless community. The lady at the desk…read moretold him he stunk and they didn't want him. That man didnt stink he was bathed with new clothes on. The community pulled together and got this elderly man funds to stay out of the cold and snow. An this is how they treat him. Not ok at all. This man has nothing an has lived on the street for a long time. He's the nicest man. Picking up trash around saliabury. People fall on hard times and this behavior is NOT ok.

my sister in law booked online and paid up front. when she arrived after dark there was no toilet…read morepaper or. towels. when she went to the office to request these basic items the person behind the desk basically told her if she didn't like it she could go elsewhere. she returned to her room and shortly after saw flashlights under her door. when she opened the door there were two cops who told her she was trespassing and needed to leave. every time she tried to say anything they told her to shut up or they would take her to jail. she left and they followed her for miles. anyone surprised that her last name is Hispanic ? this is our country now. gave it one star because it won't post without it.

Only one star because you have to give a rating. Being a Marriott Rewards Member- I believe this…read moreoperator should be forced to remove the Marriott logo and franchise from their property. Late check in...10ish, No phone service, no working television, horrendous amenities- dirty floors, sticky counters, broken cabinet doors, I could go on. Positive note- Jason the front desk check in-EXCELLENT skills. His shift replacement (no name tag) was pathetically useless and rude. Caution- don't waste money here.

It needs to be updated!! The sofa is broken with cracks, when the kids sit on it sinks! The a/c…read moreunit makes noise, making it difficult to fall asleep!! There were ants all in the main living space, nieces didn't even want to be on the sofa bed. We asked about having the room sprayed and no one ever showed up. My aunt requested a luggage rack on Wednesday and never received it. The curtains are stained and don't close all the way, the key cards barely work, and the price to stay here for 4 nights is the cost of mortgage and NOT WORTH IT!! The best thing about this place is everything in the vicinity for shopping and dining!!

What is dump! The first room had a bed with brown stain. My sons bed had pink stains. The second…read moreroom had a horrible AC unit. It gave cold moist air. People were nice but the property was a dumpster fire.

Stayed for a few nights just after Xmas. I have also stayed here once earlier in the year. The…read morerooms are clean and comfortable, but kind of small. There is coffee and hot chocolate 24/7, and a very small continental breakfast each morning with limited offerings. The staff are all very nice and accommodating which is a good thing since we saw no service carts during our entire stay. If we needed anything extra (ex., fresh towels) we had to get them from the desk. We also took care of our own trash. Not a big deal but worth noting. The hotel could also use some new pillows (what they have are soft but very lumpy). I have stayed at both Hampton Inns (Salis & Fruitland), but they have become too pricey for what they offer. The Sleep Inn is a better value.

Extremely disappointed with Choice Hotels' handling of an honest booking mistake…read more I booked accommodations for my family through a basketball tournament hotel block for Ocean City, Maryland. My family of six required a room configuration with three beds, and during the booking process I ended up with a reservation at the Country Inn & Suites in Salisbury instead of Ocean City. I did not realize the issue until the day of arrival because I genuinely believed I had booked through the tournament lodging process for Ocean City. When I discovered the mistake, I immediately contacted both the hotel and Choice customer service. I fully understand that the reservation was non-refundable and that I ultimately completed the booking. However, what was most disappointing was the complete lack of flexibility or goodwill. I am a Choice Privileges member, I booked the correct hotel immediately, and Choice ultimately received payment for both reservations--more than $800 total from my family for the same weekend. I wasn't asking for anything unreasonable. A partial refund, travel credit, reservation transfer, or even some form of goodwill accommodation would have demonstrated that the company values long-term customers. Instead, the answer was simply "no." Mistakes happen. Customer service is measured by how companies respond when they do. Choice Hotels had an opportunity to retain a loyal customer and earn goodwill with my family. Instead, this experience left me feeling that loyalty and common-sense circumstances were not taken into consideration. As things stand today, I do not expect to stay at a Choice Hotel again and will be looking to other hotel brands for future family travel.

Justin, Stephen, and young woman at early morning desk were exceptionally nice. The room had one…read moreBIG problem...large amount of mold on ceiling over the bed. Squeeze bottles for shampoo, conditioner, and body wash that are secured to wall are very difficult for seniors with arthritic hands, suggest a change to pumps. Will stay here again because of closeness to airport and wonderful beds.

If you like roaches and dirty looking wash clothes and sheets with stains all on them look like…read moreblood then this is your place it was disgusting and it was late when we got back to the room so we had no choice but to stay there we set up most of the night after we woke up with the roaches near our faces and one almost went up to my ear I said something to management the next day after I had got home and they basically told me there's nothing they can do basically told me to suck it up for real do not stay at this place do not stay at this place and if you do shake your bags out before you leave

First of all get an exterminated in there for the thousands of roaches second get new washcloths…read moreand towels and sheets and blankets because the ones that we had in our room were so dingy they look like they have been used to scrub a floor blood stains on the sheets roaches all on our pillows it was a horrible night. If I could give this place a zero I would