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    Ella & Ivy

    5.0 (2 reviews)
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    Touch of Class - Adirondack tiers, swag and valance from Touch of Class Co. (2 sets of 36" tiers).

    Touch of Class

    1.5(169 reviews)
    0.1 mi
    •$$

    I prefer to buy from catalogues that offer free shipping after paying a certain amount. Touch of…read moreClass does not offer free shipping. However, the catalog sent me a 20% off coupon which was a better deal so I took a chance and ordered something I'd been admiring. The box they sent my items in was very tall which was surprising because the items I ordered were small; less than 7 inches in height. The individual items were placed in one long piece of styrofoam. While the styrofoam did help the items arrive safely, it was messy and flakey and got all over my floor which I then had to vacuum right away. Another thing about styrofoam is that it is not biodegradable. I wish they used greener shipping materials. I believe sustainability is an important value to today's consumers. The items I ordered did look like the picture. However, the material was not as expected. I decided these wouldn't work for me so I, sadly, had to return them. I called the company to get a return label. It did not come in the box. The quote seemed high so I went to the post office to see if I could get a lower price. The post office price was exactly the same and even though the weight of the items was only a few pounds, the size of the box made it more costly to ship back which I felt could have been avoided due to the size of the individual items not being very large. It would have been a mess for me to take everything out and repackage it due to the styrofoam. I inquired why they did not have discounted labels. They said that my label was discounted. I told them their discounted label was the same price as the post office. They let me know that it was a discounted FedEx label. In my situation, the FedEx price was originally more than the USPS price. There was no option to get a discounted USPS label. Shipping is also taxed with this company so that adds on to an already high shipping cost. Also, it says on their website if you get free shipping and make a return that you then have to pay for shipping again both ways so I'm glad I had the 20% off coupon instead. There are positive things about this company which I must mention. The order did arrive in a timely manner. They were very responsive to my e-mails and calls. They also were very quick to refund my money (minus the expensive shipping costs). I felt they were honest with what their policies were and they were always polite when I called them. When it comes to catalogs online, I value low cost shipping on items and returns especially since I can't see the items in person first. I'm glad I tried this company and satisfied my curiosity but due to the high cost of returning my item, I don't think I will order from them again.

    Nice curtains. Got here quick. The trouble is they are the wrong size and a complete waste of $60…read morebucks. They sell them as "48 x 63 pair". I assumed I was getting 2 - 48 x 63 panels. Not so. I got 2 - 24 x 63 panels. They could easily explain that in the product description.

    Photos
    Touch of Class
    Touch of Class - Cushions I received.

    Cushions I received.

    Touch of Class - Touch of Class website offering Free Shipping, BUT NOT HONORING IT.

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    Touch of Class website offering Free Shipping, BUT NOT HONORING IT.

    Touch of Class Catalog - Beware of the mark up and shipping cost!

    Touch of Class Catalog

    1.6(15 reviews)
    1.1 mi

    Ordered a quilt and two sizes of shams from "ToC" after doing research on these items across…read morevarious vendors online. They offered a sign-up promotion, so went with them. After a delay in shipping, which is on their vendor, not on them, finally received the items. Am very disappointed with the quality for the price. Attempted twice to post a review on their website, which errored out. I'm starting to believe that because it was a two star review they programmed the site to reject it! Here's what I wrote: "I love quilts and own several dozen - at least 3 or 4 for each season, plus others for colors or patterns I like. Living in Southern California, a lightweight filling is normally fine. I searched all over the Internet for a quilt with black and green plaid fabrics. Found this for a discount on ToC by signing up for their mailing list as a first time customer. Had issues with shipping (not ToC's fault, but their delivery vendor deserves a failing grade!), and finally received the package today. Saw the driver bringing a smallish package to the door. Sure enough, the quilt is very, very thin - not much fill to speak of, and we'll need either another blanket on the bed, and/or warm afghan as toppers when it's time to sleep on fall and winter cool evenings. The pattern is a simple primitive one - nothing intricate or fancy. As such, between the thin profile and the overly simplistic styling, the price point is highly elevated. Since the color scheme goes with other items I have, am going to keep it. Otherwise, I'd return it and look for a better value option. If you're interested, I'd wait until a substantial sale is available. In a separate review I'll talk about the "shams", which aren't quilted or lined at all. Very cheap construction for not a cheap price!" I emailed their customer service department about this issue with posting an item review. Will see if they respond. The reason I'm giving them two stars instead of one is when I reported an issue with the FedEx delivery, a customer service agent did research it, got in touch with FedEx and got the stalled shipment moving again. They communicated via email speedily and in a professional manner. Quality of merchandise? Not up to the customer service level.

    The "wholesale" receipt in addition to the receipt to the customer was included in shipment. 100%…read moremarkup in addition to 17.95 for shipping. Buyer beware

    Photos
    Touch of Class Catalog
    Touch of Class Catalog

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    Ella & Ivy - homedecor - Updated September 2026

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