Horrible selection. Very unhelpful staff. Asian Lady at the front desk today 3:10 on 7/29 is…read moreextremely rude and I actually walked out of the store due to how unhelpful she was. You can truly tell she hates her job.

Bassett service person informed the store that we needed a touch up pen for our furniture. The…read morestore called an first tried to sell us the pen. When we asked how much they pointed us to a website where you can't purchase the product. Stay clear of Bassett furniture. Their sales, delivery and service are fine but their treatment of customers is the absolute worst. We were bullied an berated by store personnel, our furniture was damaged by store personnel and now they refuse to provide the touch up kit to undo their damage to our furniture.

In a world where most brick & mortar furniture stores have closed and gone out of business,…read moreHamiltons Sofa & Leather Gallery shines like a decorating beacon in the dark night of the retail furnishing world. The selection of items at the Rockville showroom is vast. There are lots and lots of pieces to test out and look at. Everything I saw was very high end and the prices were good (not cheap but I do not expect cheap prices for furniture). Alex, the sales person, was great. He has worked for Hamiltons for over 20 years and it shows. Alex is knowledgeable, helpful and provides just the right amount of attention. He was there when we had questions and not there when we were testing out the furniture for comfort and deciding which style we liked best. He kept checking in every so often. Alex's personality is pleasant and he is not pushy at all. In short, he was great. Hamiltons should be very proud of him. The other sales associate was also very friendly and smart too. However, we did not work with her very much. She did bring us water when we looked like we were ready to fall asleep. Like Alex, she was right there when we needed her. Thanks to Alex and his colleague. Hamiltons Sofa & Leather Gallery is a great place to shop for furniture! I highly recommend this place!

Very helpful service with my Stressless ottoman. Got it fixed right away. They knew what to do.read more

The most amazing piece of furniture in my home is my vanity that Unique By Ruth painted! It's…read moredefinitely worth the investment and time! I would do this again and again!

Fabulous business. Furniture rejuvenating, refinishing, repainting, repurposing. My third job with…read morethem-/ I chose the wrong color this time and they willingly redid the chairs for me! Now that's customer service

I had a great experience with Persiano Gallery. They have beautiful, high-quality furniture at…read morereasonable prices, including unique pieces that you really can't find elsewhere. John, the owner, clearly cares about what he does and takes pride in making sure your home looks its best. What I especially appreciated was how willing he was to listen to my ideas and make adjustments to the room design. He worked with me until everything was just right and the result was perfect. The whole experience was enjoyable, personalized, and stress-free. I highly recommend Persiano Gallery if you're looking for quality furniture and someone who genuinely cares about the final result!

We found the perfect, traditional chandelier for our foyer, at a good price, including…read moreinstallation. The installers did a great job, despite having to deal with a two-story but space-restricted foyer. All complete in lessthan one week.

Great service, nice furniture delivered on time. Very knowledgeable sales force. Lots of convenient…read moreparking.

Great quality, customizable furniture. Staff was very helpful in making sure that it would exactly…read morefit our needs - and it met every expectation.

There are so many fun things in here! I had no idea what to expect and was ever-so-pleasantly…read moresurprised to find a Sesame Street tote bag, felt Dia de Los Muertos-style skeleton, cute little felt ghosts garland, and lots of other interesting things! It's clean, easy to navigate, with easy parking and checkout, all making for an all-around great experience! Highly recommended!

Hello,Disappointed with my $400 marble table purchase. The wood base cracked under the weight of…read morethe marble. When I visited the Rockville store on Feb 11, 2025 around 7PM, to discuss the issue, the manager's response was unacceptable. He was rude, spoke condescendingly, and treated me poorly. Not the customer service I expect. I honestly don't know how he got the manager job and treats customers like that

The Modern Mobler Team, Mat and Marty, accomplished feats worthy of Cirque de Soleil, all the while…read morein the most careful, respectful and friendly manner, despite having to work around several other work crews on site ! A terrific company!

Doug and his team are true professionals and masters of all that is mid century modern. Considers…read moreall factors while he helps you design a space to your desires and needs.

It has taken me several weeks to add this review; however after discussing with family and friends,…read moreI realized that I would be remiss if I didn't share my experience with other potential customers. My family and I are big advocates for supporting local businesses rather than big box companies. However, we expect from all, big or small companies, respect and exceptional customer service. This is not what I experienced at this store. I went into the store looking for a sectional and possibly also a dining table. The salesperson was very attentive and willing to answer my questions. Before purchasing the sectional, I decided to check out other stores that same day to make sure I was getting a relatively good price and wasn't missing out on something else. I returned to the store the next day with the intention of buying the sectional but this is when it turned.... I asked the salesperson if the price for the sectional was the best given I saw another couch very similar at another store for less. He told me to speak to the owner regarding the price. I told the owner that I saw a similar couch for less and he told me they weren't the same. Of course I knew that! I asked him what the difference was and he gave me a short response - the quality. Ok... that was a general response so I asked further, "what about the quality?" He answered, I don't know how to explain. After a few seconds, he said.. the fabric.. warranty. Alright so then he asked me "is this your first time buying a couch?" And I said, yes. He then looked at the salesperson and said, "you see". He then said, "how old are you?" I responded, 34. He then he said "you're researching like you're 17". I was dumbfounded. It was insulting as if age had anything to do with this. He was alluding to my ability to purchase furniture, lack there of. I walked out and will never return. He tried to say that I "looked 17" which was even worse given I am a grown woman and want to be treated as such. Age has nothing to do with shopping for furniture!!! If I didn't sound "informed".. take the time to educate me, your customer, as that extra step may take you a long way! Maybe it will get you more business vs. losing it. Respect and customer service is key!!!

Absolutely fantastic place. I went to all of the other nearby furniture stores and found junk…read morefurniture, awful shipping times, and rude service. This place, however, had excellent furniture and a very nice shopkeeper. The sectional I bought here is exactly what i've been looking for and I got a great deal on it. I'll be coming back here in the future instead of wasting my time at the chain furniture stores.

Great in store customer service and competence. Very disappointing delivery service and post sales…read morecommunication. Two deliveries in one month, both very frustrating experiences with late deliveries to promised due dates. Wasted hours awaiting delivery to have no show, then no contact about second delivery until I called and had to schedule, way after promised due dates!

We arrived looking for a Masterbedroom King set. We were immediately greeted by Denise, she was…read morefriendly and professional. She directed us to the location of bedroom sets, gave us space to roam and shop around. Sounds like she was observing and listening to our discussion because when we told her what we were interested in and she already had it pulled up with all the price points including delivery., I guess we got straight to the point. Nonetheless, the store was clean, and all the furniture pieces look exquisite. Recommend the store if you're looking for pieces for your home. Great quality furniture!

Jay was helpful. First He kept the store open right at 7 PM when I showed up not knowing they were…read moreclosing. He allowed me to browse, and I found something I wanted but didn't know the measurement of my space. So when I came back the next time, the item was still there. Jay remembered me and was helpful - he gave me a great deal. I will be back.

I stumbled upon their outlet part of the website in looking for some new furniture. I emailed and…read morethe manager yousser was very responsive and connected me with a sales rep Lisa. Because everything was closed she was able to help me by taking pictures of the items i wanted to buy. The website also had issues so she helped me buy the items. The delivery guys were quick to get everything set up and wore masks and then left. They did leave one piece of small trash which could have been by accident it wasnt big and noticeable like a box would be. I was scared of a C rating but now i have confidence i can buy more C items and be satisfied. Best part was they had a memorial day weekend sale for an additional 50% off their already low pricing!