Best quality at the best price. staff was very helpful in finding me what I was looking for And I'm…read morein love with my bed it looks amazing

There are so many fun things in here! I had no idea what to expect and was ever-so-pleasantly…read moresurprised to find a Sesame Street tote bag, felt Dia de Los Muertos-style skeleton, cute little felt ghosts garland, and lots of other interesting things! It's clean, easy to navigate, with easy parking and checkout, all making for an all-around great experience! Highly recommended!

Hello,Disappointed with my $400 marble table purchase. The wood base cracked under the weight of…read morethe marble. When I visited the Rockville store on Feb 11, 2025 around 7PM, to discuss the issue, the manager's response was unacceptable. He was rude, spoke condescendingly, and treated me poorly. Not the customer service I expect. I honestly don't know how he got the manager job and treats customers like that

Horrible selection. Very unhelpful staff. Asian Lady at the front desk today 3:10 on 7/29 is…read moreextremely rude and I actually walked out of the store due to how unhelpful she was. You can truly tell she hates her job.

Bassett service person informed the store that we needed a touch up pen for our furniture. The…read morestore called an first tried to sell us the pen. When we asked how much they pointed us to a website where you can't purchase the product. Stay clear of Bassett furniture. Their sales, delivery and service are fine but their treatment of customers is the absolute worst. We were bullied an berated by store personnel, our furniture was damaged by store personnel and now they refuse to provide the touch up kit to undo their damage to our furniture.

Go-to retail shop for all things creative and DIY. Especially if you are one to look for…read moreinspiration in-person rather than on Pinterest, you should wander here to find your next project. Kensington has a street dedicated to antique retailers, consignors and upcyclists which goes by "Kensington Antique Row." More information can be viewed at: kensingtonantiquerow.com.

Lovely things, excellent work -- all done with soul. And the best people to engage with, so kind,…read moreso pleasant, so interesting. Janna understood my style instantly, and identified the best pieces for me after the desk I was originally interested in was taken. Finishing this desk was a battle royale due to the veneer that they did not realize was originally there, but they did it! And Scott personally tapped in every one of these tacks around the chair. These people do not quit. Janna also walked me through some detailing of a vintage piece that has been in my family since forever and distressing of a picture frame -- as in, countless messages back-and-forth until I felt completely comfortable. And it came out with fabulous results. On top of the top-notch work, it's wonderful to support a small business. I have loved every moment that I have been in touch with Janna and Scott, and look forward to more with these people I now consider friends. Do yourself a favor and check out Joyful Heart Reclaimed!

The customer service at this location is A+. In addition to providing service with a smile, it…read moreappears the staff does a good job at keeping the store well maintained, absent of clutter, and well stocked. I went to this location specifically looking for a golden elephant statue. Not only did I find what I was looking for, I was able to pick up a few early Christmas gifts that were perfect for my budget. This store has a lot of gems for an affordable price. The only thing I would caution is ...over-spending. You can get into a lot of trouble here if you don't use restraint. LOL. I look forward to visiting this store again and again.

I love this store it's always clean and the customer service reps are very helpful. I recently…read morepurchased a marble coffee table for $200 an amazing deal ! The table had glue on it from the packaging so they gave me $10 off. I went to home depot and purchased a fine sanding tool and it came right off.

SOMETHING NEW!!! From BIG LOTS let's talk about this drink…read morehere it is so good it's giving me a Shirley Temple cocktail vibe with a splash of vanilla. I wish that I could have seen & purchase more. But this was the once one that I seen while going to the the cashier. I really like this one I know that Ice sparkling has many different flavors that are really good. I literally think this is my top favorite I'll definitely Wil be looking at my local grocery store for this flavor. If you ever see this please try i really don't think you'll be disappointed. I highly recommend ENJOY

Big Lots, if you send a coupon code, please make sure it works. I received a coupon code for $30…read moreoff a purchase of $50 & was quite surprised as that's a good deal. Told my husband we would go to big lots as it expires on July 1st. The first time we went, I didn't find anything to buy. The second time, today, we have a get together at our place tomorrow, so I picked up some stuff. We get to the counter and it's not working. No wifi connection so husband and I both step outside to try and get the code. Ben said there's usually a bar code and usually doesn't take this long. My husband said to just make the purchase, but I came specifically to use the coupon, it would not be right not to use it! So I told Ben to put my stuff aside, and I'll come back when we get it to work as our house has great Wi-Fi and we thought that was the problem. We've been home for hours and it ain't working!! I told Ben to let management know it's really annoying. I said I'd be back once I had the $30 coupon for my $50+ (picked up about $100), but since it's not working & it was just stuff I picked up just to use the coupon, I'll see if I have more of my time to waste today. This is the total opposite of my first experience. I don't know if it's the system or if it's just a way to get customers in. I finally got the bar code when I tried at 9pm this night! We'll see if I have time to pick up again tomorrow. - I picked it up and the code worked, finally!

I recently took my in-laws furniture shopping at Bob's Furniture, and we had two very different…read morecustomer service experiences. First, I want to recognize James W. He greeted us when we arrived and was incredibly patient, kind, and knowledgeable. He took the time to help us configure the furniture in different layouts so my in-laws could better visualize how it would look in their home. He never rushed us and made the shopping experience enjoyable. His customer service was truly 10/10. Unfortunately, another employee, an older woman with short red hair, left us with a very negative impression. She made inappropriate jokes in front of my in-laws, and she falsely accused my children of damaging furniture when nothing had been broken. My children were simply trying out the furniture, just as many customers do, and they were under my supervision the entire time. Her comments were unnecessary, unprofessional, and made our family feel uncomfortable. It's one thing to politely remind customers of store policies, but it's another to make false accusations and embarrass families in front of others. I hope the store or regional manager takes this feedback seriously. While James provided exceptional service, this employee's behavior was disappointing and detracted from what otherwise could have been a great shopping experience. I hope she receives additional customer service training so future customers are treated with kindness and respect.

I love that awesome cafe in the back. Bob's is an awesome business the wY they collect money for…read morethe U.S.O. with that cafe.