We travel full time and when passing through Texas, we make it a point to stop by Elliott Ram to have our truck serviced. They are polite, quick, and thorough. read more

Traded in my truck and purchased a new one with William. Great buying experience, super fast process, and best prices in the DFW. I felt welcomed and did not have the typical "Buyer vs Dealer" feeling in the process. I recommend! read more

Elliott Chrysler Dodge Jeep - 2022 Ram 1500 - Car Dealers Near Me - Mt Pleasant, Texas

Will Swafford took exception care of us! We had a whine in our drive train they found a leaky seal they did not have the seal so they topped off our differential and sent us on our way. read more

So after that terrible oil change experience I mistakenly took my bus there again when I had to have to towed for service. Stupid me Then July/Aug-I should have known NOT to take my bus back to them. But I had an issue with my bus and had to have it towed and it was late at night so I had it towed there. tow truck driver had to disconnect the drive line. Took literally 5 minutes. He told me what it would take to reconnect. (My husband is also a diesel mechanic & he confirmed) After a few days of having my bus, I get a call from the "service advisor" Megan. She asks me what's wrong with it. Mind you I told them the next morning after it was towed specifically what was going on & what they are looking for and WHERE the problem was. It was burning electrical & smoking when driving. The tech hooked up the driveline (again I'm aware of what it entails) to drive it in the shop & assess. She proceeds to tell me the tech said my ac compressor is locked up. She then quotes me $6600 to fix it. I was floored. & after the oil change thing I start questioning the legitimacy of this. I ask to speak to the tech to get direct information on the problem bc she can't answer my questions. She says she'll find out and call me back. She calls me back with a quote of a 26 1/2 hour job at $170 per hour. I call texas truck ac in Dallas who I have dealt with before and did excellent work for me & at a reasonable rate. I tell the service guy what's goin on. He says that sounds outrageously expensive for the issue. I proceed to call Megan back ask for a specific run down of parts & what's going to be done. I then call texas truck ac back and give them the information. He proceeded to tell me this is a 16-18 hour job. And 26 1/2 is just absurd. I told Megan that I needed to talk to the service manager. I waited & never got a call. I was told he was out and everyone would be out the next week for some kind of training thing so they probably wouldn't call me that week but she'd give him the message. I told her I was thinking of having it towed elsewhere bc of the outrageous number of hours quoted. She told me if I wanted to pick it up I had to pay the $170 diagnostic fee and $170 for the tech hooking up the driveline. I questioned why the driveline was being charged for an hour when it was literally a 5-10 min job? She said she didn't know. Now I'm getting upset and still wanting contact with service manager. The following week went, no call bc they were "in training" and then no call the next day or 2 of the following week. I finally get a hold of Brit the service manager that Wednesday. I ask him about the 26 1/2 hours and tell him what I had talked about the ac issues with the ac company and my concerns about being charged 10 1/2 EXTRA hours. He says I talked to my tech and shop foreman and they say that's the correct amount of hours. I question the drive line. He tells me they had to "cut ties, align the holes, drive it in the shop and put the bolts in and torque it down & that was an hours worth of work". When I get up there to pay my bill was the diag fee & 1.5 hours of labor for the 10 min drive line hook up!!! so now I'm being charged for an additional half hour over what I was already being overcharged! So what I was told was $340 was now $425 when I showed up in person! I showed it to Megan. She said she didn't know why. She changed it back but says she didn't remember saying that. I get there to pick it up and they've got several vehicles parked perpendicular in front of it! Go find someone to move all 3 of them. Tow truck driver tries to unhook the bolts to the drive line but they have been overtightened and evidence of edges being stripped. The tow truck driver broke one of his wrenches trying to loosen them. I had to hunt down the service manager about the issue. Again he didn't seem concerned. He said they were torqued to specs. Not even close. Once out the bolts were twisted. Had to go purchase new bolts. Texas truck ac looked at my bus and said the locked up compressor and all the parts and labor to complete the job would be $3500. And after towing to Dallas from Mt pleasant, I still came off better financially than dealing with these people ILL NEVER DEAL WITH ELLIOT FORD AGAIN AFTER BEING SCREWED TWICE read more

Please do not purchase a used car from Elliott Auto Group. Elliott Auto Group sold my family a vehicle that was unsafe to drive as it had blatant safety issues. My husband and I found our 2007 Yukon XL Denali online for $19,995 and after speaking with the salesman all day we decided to purchase over the phone (agreeably not the best decision). We confirmed over the phone and via text and photos that there was nothing wrong with the vehicle except for a scratched headlight/front fender. Salesman confirmed via text and over the phone that everything else worked and there were no other issues with the vehicle. Salesman also verbally stated over the phone that there was a 30 day warranty that covered the vehicle. Our vehicle was then delivered in the dark at 8:15pm on a Tuesday night by a woman who was approximately in her mid to late 60's (nice lady). There was paperwork that stated AS-IS, No warranty. At 8:30 at night, who are we supposed to call to discuss this. Our salesman was not working this day and was not readily available. Since she had a three hour drive back to the dealership, we signed and sent her on her way. Upon daylight we began to look over the vehicle. We noticed that there was a non-working brake light ($125), damaged/broken headphones ($50), missing cosmetic pieces ($250+), a broken gas tank lid ($15). We had to open the gas lid by crawling underneath the vehicle and pushing it open. Yes, had we came to see the vehicle in person we could have negotiated these things (and others like floor mats, key fobs and a second key) into the deal. The very upsetting part is what we found out today after having our mechanic look the vehicle over. The vehicle is unsafe to drive on the interstate because it is missing bolts and sway bar end links. These are not things a car buyer would normally check for, especially considering you would have to crawl underneath the vehicle to notice them. These missing parts could cause the wheels to literally fall off the vehicle. Not something a family of five, with three kiddos, wants to hear after they've been driving their kids around in the vehicle. Now, I'm not looking for free money or free parts. These bolts are relatively cheap and inexpensive to replace (I know this because I'm paying to have them replaced). Upon speaking to Cotton at Elliott Auto Group today, who was very rude and very ungentlemen like, I was informed that because we bought an AS-IS vehicle, there's nothing they can do about it. #1 I was told over the phone that there was a 30 day warranty that came with the vehicle. #2 How does a dealership, in good conscience, not replace CHEAP missing parts that can impact the safety of the vehicle and the people inside? We're talking about a $20,000 vehicle here. 2 seconds ago read more

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had a problem with my stereo (U Connect) ... the tech was able to fix it quickly. first ever dealership experience that was smooth and easy!!! y'all are awesome! read more

I wish the service department was half as good as the sales team. I am afraid however if you drove in with a flat tire it would take 3 days for them to figure out why and they would charge you for all of the inspections it took them to figure it out. This part of the dealership seems to only be concerned about how much money they can add to your ticket and not about the customer at all. read more

I purchased a used 2015 Tahoe LT from them about 10 months ago. My wife and I decided we needed something a little bigger, and started looking for Suburbans/Yukons. We found one to trade the Tahoe in for, but were quickly denied the chance once we were told our Tahoe had been in a wreck, with multiple airbags deployed in 2015. Elliott failed to let us know this at the time of purchase, neither did the purchase price reflect the wreck at all. Now I'm stuck in a Tahoe i'll forever have negative equity in, knowing that it's been wrecked. On top of this, we traded our 2014 Jeep Grand Cherokee with thousands of dollars in positive equity for this Tahoe, and it's all down the drain now. I am extremely upset about this, and will be looking into what it takes to make this right. read more

Our best experience was with our salesman Kevin Blunt, he was a pleasure to work with. We thought everything went good with Chris the finance gentleman we were sent to once it was paperwork time and he sounded like he really knew his stuff. Pay more attention to the details on the warranty you buy to make sure it's everything you think it is though. So my husband & I were told if we left off the lot and something happens to the car and we didn't purchase the warranty it wouldn't be covered. But if we did purchase it that ANYTHING would be covered as long as it's within so many miles or years. Well here we are after just making the 1st car payment and a couple things falling apart. I call tell them I bought the warranty and they said bring it in. I bring it in and get a phone call it would be $1,100. I said your saying I have to pay $1,100? He was like yes. I told the service guy that the finance guy Chris sold me a warranty and was told if anything happens it was covered. They said well this isn't covered it's only such and such. I said well we were told anything! He said it's a 3rd party warranty company and someone that works at Elliott is part owner. So I guess it's a win win for the Elliott. Making a cut in it and being part owner and picking and choosing what's covered and what's not. It definitely don't cover ANYTHING like what was sold to us. Service Department was like sorry. I personally think that my issues should have been fixed since we were misinformed and they covered it this time but then tell us if anything after this happens that's not supposed to be covered would be on our expense. That would have been a more professional way of going about it. I was upset of course because I was was expecting my car to get fixed under the warranty. We live and learn. read more

Seem like nice folks but very disappointed in how they were trying to handle the deal. Initially test drove a vehicle that caught my eye. Mentioned I would likely need a different version. While getting my trade info I cruised their website and found a vehicle I preferred more and at a better price. Walked out and looked at. Sales rep was going to get keys so we could test drive. Waited by the vehicle for 30 mins before walking back to find the rep. He comes back with trade and deal numbers based on the vehicle I was no longer interested in. While reviewing trade and finance options with the understanding that I want the vehicle we had not driven yet, another salesperson takes the keys for the vehicle and takes someone else on a test drive in it. They come back and start working a deal while I am waiting for hours to get financing reworked for a better rate. It's insulting to think they are selling the vehicle I am dealing on out from under me. I was ready to leave but can't because my rep has the key to my trade. As it is they are offering only half the value of my trade and was going just keep it and buy this vehicle. At this point it no longer seems there is a vehicle I want to buy. Additionally pay close attention to the finance numbers as it also appears they are jacking up the rates considerably. 4 hours wasted and cant get my key to leave. Finally they come back with the same exact deal on the wrong vehicle with spin wanting a huge down with some excuse about the loan balance carry after Ttl for a vehicle already 11k under msrp and still trying to push the wrong car on me. I've never seen a vehicle purchase go this way. All I can figure is they are trying to profit from down payments and high rates. Using the financial shell game. Shifting money off msrp over to high interest to make up the difference. read more

I was hoping for a 5 star experience and wish I could be leaving a 5 star review but after my experience with Elliot auto group at the ford dealership with David Witherspoon I am unable to do that. David Witherspoon is nothing but a LIER! I reached out to the dealership partner Ashley Wilson to give him a chance to contact me to see if we could resolve this issue before I left this review but at this time I have not been contacted. I was dealing with David on a 2020 Caravan over email which we were close enough on the numbers I knew we could make a deal. on 3-31-21 I drove 2 hours to the dealership which I was in conact with David and he knew I was headed that way. when I arrived at the dealership there sit what I thought was the van we have been dealing with stock D11661 out in the front of the dealership. I looked over the van then went inside and found David at this time we then went back outside to the van and he advised me the van we have been discussing had more miles on it than it internet listing showed so this van in front of us was a different van but with the same window sticker and only had 10 miles on it for the same price 23k out the door. I made a offer for 22.5k and while he was talking it over with his boss I test drove the vehicle and after I returned he advised we cant get it done. I then asked him where the numbers were and he stated he could not even sale me the van I test drove for the 23k out the door as we discussed. He then started scrolling through his inventory on his computer and found a van that was a different color that he could sale for 23k out the door. I then expressed my disappointment driving a 4 hour round trip and the van we were in contact for the passed 2 days is now unavailable. He then advised me the van we had been in contact with sold last night. I then called him out on what he just told me because his first story upon my arivial was the van had to many miles on it and 15 min later your telling me the van was sold. This is a typical dealership bait and switch. After I called his lie out to him he did not even try to defend his statements and never looked away from his computer like a lier that had been caught would do. If he would have never lied to me we would still have made a deal on one of he vans they had on there lot. read more

Before i get started I just wanna say I did not wind up buying a vehicle here for good reason. Looked at a vehicle online here and found one I was extremely interested in. Spoke with the salesman named Eric. He was a great salesman, didn't give me the run around and told me he'd do everything to help me get the payment I wanted and everything done right and he really did try his best. My problem was with their appraisal and shop staff. My brother traded in his truck which was all beat up and had blown up the motor and had right at 400,000 miles and he was given only $500 less than what I was offered and my truck barely had 100 k and was insanely better shape. I told them I had a fuel leak due to the fuel pump needing to be replaced and they came back and said that I was wrong and that I had a crack in the tank and that it decreased my value by over a grand. I took my truck home and pulled the bed off the next day to find that all that needed to be replaced was a fuel pump. They didn't even take the time to look or try to work a deal. They just wanted to screw me over for as much as they could. I called another dealership today and sent pictures of my truck and told the salesman literally everything that was wrong on the phone and he still guaranteed to at least double the offer I was offered by Elliott's. Be very careful if your looking at a vehicle here because they'll try to drain to to the very bare minimum. Definitely not the best environment or place to buy a vehicle at all. Besides the salesman I dealt with nobody else is worth your time based on my experience. read more