This five star is for Jonathan Pankrez the service manager and his team! Jonathan went above and…read morebeyond to help us. We had originally purchased a used expedition in May 2020 and it was a maintenance nightmare from the moment we drove it off the lot. The sales side would only get a one star. The sales manager Mario always seemed inconvenienced when we would call about the problems we were having and always made it out to be a money issue. I told him we felt more like just another sale and not a customer that he valued and cared about. Had it not been for Jonathan in the service department it would have most likely been a huge legal ordeal. Jonathan did everything he could to try and fix the expedition. After a month of our vehicle being in the shop and several loaner cars, Jonathan helped us get into a new vehicle. We traded the expedition for a new dodge caravan and we are now very happy with our purchase. I highly recommend Jonathan and his team! Jonathan truly cares about the customer and their family!!

Do NOT get service here! On week 5 of waiting for our vehicle to be repaired and we're no closer…read morenow than day 1 of dropoff. They don't return phone calls, much less call you on their own to give status updates! They suggested we call Ford corporate to try to get the ball rolling on a backordered part so we did. Ford corporate informed us that the part wasn't even expedited to begin with. This whole experience has been ridiculously awful!!! 0 out of 10, DO NOT RECOMMEND!!!

Really good mechanics. They took on a task that no other Mechanic in town would. I was very…read moreimpressed. very honest andfriendly service

Gnk automotive is the absolute worst. I brought in my car to get my air fixed and the problem was…read morenot resolved . I paid almost 500 hundred dollars for a problem that was not fixed. The customer service was horrible and they are horrible. If I could give zero stars I would HORRIBLE HORRIBLE SERVICE.

Good experience in my purchase but not so great experience at service department. Dome light…read morestopped working after replacing with LED bulbs so knew it was coming out of my pocket since i caused the problem which i honestly told the service department. Assured them i would pay for the repair. The problem was getting in after about two weeks just for a diagnostic. A bent prong was the issue so no parts needed. I was told that the bill was $355.00 since no parts were needed. Told them just to make sure the LED bulbs were in so guess there was a failure to communicate. NO LED bulbs. Waited ANOTHER Day. Invoice I got that day had over 100.00 less discrepancy. Didn't go back because it wasn't going to change anything and had told them I would pay the quoted price. GOD help those customers that actually need a part. No loaner guaranteed. If you need a engine, I hope they have extra cars at home. Nice folks but technicians are back logged. Hopefully that will change

Took my Buick Enclave in for a service today and being a small dealership they aren't to busy in…read morethe service department so it's beneficial for me to get the services done in a timely manner. The service was done really quickly. This time as were driving away I noticed a screw lying on the passenger floorboard and I should have turned around and took it back to them immediately. Being on a Friday and after the 4th of July I thought that maybe the technician dropped an extra screw on the floorboard. Then I called the Service Department and asked the if the technician had put back the in cabin air filter correctly because I had a screw lying on the floor? The person I was talking to asked me what type of vehicle was it and if I was close by? If I was to bring it by and they would take care of it. I told him that I was not. He told me to bring it by tomorrow and they would fix it. I ended the call. Then when I got home I checked their Service Department hours for Saturday and they are closed. So instead of letting the issue go on without getting fixed since my wife is traveling the next week I decided to fix it myself. When I took the glove box down, it fell out. That told me that it was not put back together correctly by the technician. I replaced the missing screw. I should have checked the filter was replaced, but I didn't, that was my fault. I installed the glove box correctly. Now I wonder how well was the rest of my service performed and who checks the technicians work.

We needed to check out a potentially leaky tire and spoke with the nicest lady on the phone who…read morehelped us locate their shop. We were met by the same hospitality and friendliness by all the employees. They took their time inspecting all our tires before sending us on our way without trying to make an unnecessary sale. If we were local we would definitely buy tires from Gilmer Tire and Auto!

Refused to look at my vehicle when I was having problems when the check oil light came on on a long…read moretrip. The mechanic"s response was "well then check the oil" in a snarky tone. The whole point of going to the mechanic is to have them look at the vehicle, not me. He did not want to help at all. Ended up going elsewhere and got the oil problem fixed, snark free.

I was driving through Jefferson on my way to visit family and was only going to be there to fill my…read morecar with fuel. I had some minor car troubles due to hitting a pothole too hard. Larry was recommended to me by 2 of Jefferson's locals. He was kind and was able to squeeze my car into his extremely busy schedule! He is s great mechanic and a caring person. I highly recommend his shop for anything automotive!

Our car partially broke on highway while we were on vacation along with my little one and we…read morestarted going slowly with lot of sounds in car. We reached guaranteed auto repair and it was the best decision we made. We are thankful for their service and extraordinary hospitality and the fair price. The entire team was very knowledgeable and fixed our car in few hours much quicker than the estimated time even though it was raining and they also picked us up from restaurant to their garage once our car was fixed. Thank you David and entire team once again for helping us out to be on our way for destination.

They were fast and efficient. Highly recommend. They fixed my passenger window in one hour and were…read morevery professional and courteous. Can't say enough about how good they are.

Made an appointment over the phone. No deposit required. Showed up a few minutes before my…read moreappointment and they got right on it. 40 minutes later I drove out with a new windshield. I felt the price was very reasonable. I'll definitely recommend.

If you're a Veteran, you might want to take your money elsewhere. I will never use them again and…read morewill take my money elsewhere. When I called and discussed my issue with them, they mocked me and laughed at me (I could hear them laughing in the background) while I was discussing the issue with them. TX is going to stop vehicle inspections requirements starting 1-2025 just a FYI to everyone.

I've been doing business at Pittsburg Autolube for many years. Their professionalism and excellent…read moreservice starts the moment you pull in. I can always count on my needs being met in a timely manner and know that when I leave I've experienced a job well done with a business I can count on. There are no pushy sales but I can rely on them to tell me what is needed to keep me and my family safe on the roads. I would rate them 10 of 10 for quality service.