I had a deeply disappointing experience with McCoy Jewelers that I feel compelled to share,…read moreespecially for anyone considering them for something as costly and meaningful as an engagement or wedding ring. After reading yelp reviews, I was drawn to them based on the reviews and them being a small business and operating since 1973 I took in my late father's vintage wedding band to have it resized so I could wear it. The original size was 10.75, and they measured my finger at a small of 9.25--a reduction of 1.5 sizes. They quoted me $250 for the job, with half due upfront. The technicians were articulate and displayed skill. I trusted their expertise and left the ring in their care. When I picked up the ring, it felt uncomfortably tight. Their response was simply, "Give it a few weeks." As time went on, the ring became so tight I couldn't wear it at all. When I returned, they insisted the work was done correctly at the time and blamed my finger for supposedly changing size. They offered no solution, only excuses. I asked them to resize it to a 9.5 or 9.75 so I could wear it. The refused. When I tried to discuss my concerns, the owner dismissed me with condescending double talk, suggesting I was just a difficult customer because I hadn't worn jewelry before. I felt insulted and taken advantage of. To add insult to injury, they kept the gold removed from my ring during resizing. For a typical men's gold band, reducing by 1.5 sizes removes about 1.2 to 1.5 grams of gold--worth roughly $120 to $150 at current prices. Ethical jewelers follow the practice of returning this gold to the customer, but McCoy's did not. Instead, they kept it, likely to resell or reuse, which felt dishonest and exploitative. It's important to mention that getting engaged and dealing with expensive and meaningful jewelry for a lifetime is already a stressful time. You need to be able to trust the people you're working with. Unfortunately, McCoy Jewelers only made the process more stressful and left me with a bad taste. Eventually, I had the ring properly resized at a reputable jeweler in Chicago for $85, and now it fits perfectly every day irrespective of the time of day, the weather, or my body temperature. In summary: McCoy Jewelers overcharged, kept my gold, failed to stand by their work, and treated me poorly. I support local businesses whenever I can, but I cannot recommend this one. My experience shows that, at McCoy's, the customer is definitely not always right.

My Fiance and I have had a great experience with McCoy Jewelers. He went to McCoys and got my ring…read morecustom made to how he wanted it to look like. They were great with communication and getting it done in a timely manner. We recently went back in to get our wedding bands made. We are on a time crunch and they were amazing at getting us different designs that we were looking at within two days. They all have been amazing to work with!

Great customer service! Wonderful vibe. Easy going and excellent products. If you're looking for a…read morepawn shop go here. I bought a trumpet, tablet, and keyboard for great prices! Definitely check it out

Happened to come across this shop while looking to find a specific style of ring. Surprisingly,…read morethey had exactly what I wanted, and it was the correct size!! . Other jewelry in the shop was beautiful and reasonably priced. I was very happy with the service, their knowledge and professionalism. Not pushy to sell me something and very patient with my pickiness! I found some gifts and also bought myself a couple other pieces of unique jewelry. I am going back very soon to treat myself to a couple more pieces. I highly recommend this shop, look here first!!

Lynne & Lyndsay are personable, knowledgeable and friendly. Would highly recommend for anyone…read morelooking for a high quality special gift for someone else, or help you choose something for yourself. They work with your budget to assist you in making it a special experience. Jewelry & watch repair is another service that they provide.

I had pearls restrung here and they did an ok job. They also added a couple inches length and one…read moreor two of the pearls are not exactly the same size just barely off. They were friendly and helpful. I would shop here again, but perhaps it's not the place for high end purchases.

Cozy, low-pressure environment where the owners are present and very pleasant. I would recommend…read morethis shop to anyone who would like a comfortable, personalized experience with a jeweler.

Buying or selling jewelry, Hight & Randall is my only place. They are honest, ethical, and fair…read more And a delight to spend time with in the process. No need to shop around; just go to them and they will treat you right. 5 stars.

Don't trust their prices when selling your gold or precious materials! The owner will blatantly act…read morelike she doesn't know the Weight of your material and then will refuse to tell you that information, n give you a price that is completely unreasonable because she thinks you won't do your research and try's bullying you in to "just signing it"! I'm glad I walked away with my product of silver!!! I tried selling 1137 grams of sterling and was offered $540 for that.. after they had to have the product for over 2 days.. I took my silver to the shop down town and was given a price of $750. 10 mins after walking through the door!! Don't trust mark jewelers!!

Went in looking for an eco drive watch for my mother. Excellent service, found exactly what we…read moreneeded. Had gone to Macys in Rochester looking for watches and the woman took 2 hours and a ton of hammering to remove the wrong number of links and have the watch still not fit. Mark Jewellers had a great selection, removed the right number of links the first time and had us on our way in under 30 minutes. I appreciated the kind way the woman helped my elderly mother.

Hi. Came in for a replacement to the back of an earring - I am from out of town. Lost an…read moreearring back while at my hotel. Did a quick yelp search and hoped to fly home wearing both of my earrings. I walked in just after 10 am and instantly felt warm and welcome. I explained the issue - Danny helped me and was wonderful. I bought a necklace - wasn't pressured. Wasn't intending to. Hands down. Wonderful family business. If I have a chance. I'll go back. For sure!

Outstanding customer service! They custom re-set my wedding ring for our 35th anniversary and I…read morecould not be happier with how it turned out. Danny was great to work with and was very careful to stay within my budget. SJ Jewelers is my go-to jewelry store from now on.

We've been customers of Rose Jewelers for over 30 years. Such fine people and products, my " go to"…read morefor fine jewelry in LaCrosse. You're business with them is an investment.

Rose jewelers is amazing. My husband and I are having our marriage blessed tomorrow and I noticed…read moreyesterday he was not wearing his ring. Too small he said, too days to get off. Not putting back on. Of course we need the ring for tomorrow so I took to Rose who resized the ring a few hours. Won't get this type of service from the chain Storrs. Saved my day. Thanks so much and God bless you all.

Great service and turn around time. Very very accommodating! Highly recommend taking your jewelry…read morehere!! . They sized my engagement ring within hours because I am traveling and it was a holiday weekend. Jaimi was extremely nice and really went above and beyond to help me out. Repairs/sizing done onsite and quality of work is outstanding. Thank you Jaimi for great service!!

Best jewelry store around!!, very accommodating and professional, I come up from Florida to have…read moreall my jewelry repairs done and buy from, they have stunning jewelry!!

Helpful, caring & knowledgeable staff including the owner himself. His leadership sets the tone &…read moreguides the staff in all they do to ensure a personal touch, a connection and a satisfying experience. I have appreciated their help since purchasing a mother's ring for our mom years ago. I eventually needed to have it changed to an adjustable' per the knuckle' ring. No problem. They have cheered our family during happy life events & also listened during the other. And continued to help out with various jewelry needs. I recommend you check Master Jewelers out! Satisfaction guaranteed. Definitely!

After receiving a glowing reference from a friend to try this place out, I dropped off a very…read moredainty chain purchased from an out-of-town jewelry store that was in need of deft fingers and specialty repair skill. I was thoroughly wowed with the service I received here. It was fixed promptly and by the quoted time. This small shop has an incredibly kind and attentive salesperson and jeweler. The skill and creativity of the master jeweler here is evident by the displays and awards on the wall. I wouldn't hesitate to send my friends (or my spouse) here for their jewelry purchases and repair work.

Needed just a minor jewelry repair and Holtan's was wonderful. Service was awesome! Would…read moredefinitely recommend them!