I had a deeply disappointing experience with McCoy Jewelers that I feel compelled to share,…read moreespecially for anyone considering them for something as costly and meaningful as an engagement or wedding ring. After reading yelp reviews, I was drawn to them based on the reviews and them being a small business and operating since 1973 I took in my late father's vintage wedding band to have it resized so I could wear it. The original size was 10.75, and they measured my finger at a small of 9.25--a reduction of 1.5 sizes. They quoted me $250 for the job, with half due upfront. The technicians were articulate and displayed skill. I trusted their expertise and left the ring in their care. When I picked up the ring, it felt uncomfortably tight. Their response was simply, "Give it a few weeks." As time went on, the ring became so tight I couldn't wear it at all. When I returned, they insisted the work was done correctly at the time and blamed my finger for supposedly changing size. They offered no solution, only excuses. I asked them to resize it to a 9.5 or 9.75 so I could wear it. The refused. When I tried to discuss my concerns, the owner dismissed me with condescending double talk, suggesting I was just a difficult customer because I hadn't worn jewelry before. I felt insulted and taken advantage of. To add insult to injury, they kept the gold removed from my ring during resizing. For a typical men's gold band, reducing by 1.5 sizes removes about 1.2 to 1.5 grams of gold--worth roughly $120 to $150 at current prices. Ethical jewelers follow the practice of returning this gold to the customer, but McCoy's did not. Instead, they kept it, likely to resell or reuse, which felt dishonest and exploitative. It's important to mention that getting engaged and dealing with expensive and meaningful jewelry for a lifetime is already a stressful time. You need to be able to trust the people you're working with. Unfortunately, McCoy Jewelers only made the process more stressful and left me with a bad taste. Eventually, I had the ring properly resized at a reputable jeweler in Chicago for $85, and now it fits perfectly every day irrespective of the time of day, the weather, or my body temperature. In summary: McCoy Jewelers overcharged, kept my gold, failed to stand by their work, and treated me poorly. I support local businesses whenever I can, but I cannot recommend this one. My experience shows that, at McCoy's, the customer is definitely not always right.

My Fiance and I have had a great experience with McCoy Jewelers. He went to McCoys and got my ring…read morecustom made to how he wanted it to look like. They were great with communication and getting it done in a timely manner. We recently went back in to get our wedding bands made. We are on a time crunch and they were amazing at getting us different designs that we were looking at within two days. They all have been amazing to work with!

We were in Decorah this past weekend and popped into this jewelry store to see if they could fix my…read morering. What a delightful find! Joe took the time to fix my ring and is such a warm and kind person. We live in the Kansas City area, but will now drive to Decorah, IA for any jewelery purchases. This is just how amazing Joe and Sheryl are!

I have been looking for a sapphire ring for months. I had specific things I was looking for but on…read morea visit to Decorah I came across this store. I have looked online for hours and in every store locally from Macys to exclusive jewelers. Hammel had beautiful unique designs at very reasonable prices. Nothing marked up for fake discounts. The owner is a delight and not only found EXACTLY what I have been looking for but even had it sized and ready so quickly I could bring it back home to Arizona! The owner is a delight to work with. He is so sweet and patient. I can not recommend this store highly enough. It's an old fashioned jeweler with superb customer service. I just wish it was in phoenix.

Adorable shop full of great fashions with very nice people waiting to help. They have two floors…read moreand shoes and jewelry so the selection is great.

Great service and turn around time. Very very accommodating! Highly recommend taking your jewelry…read morehere!! . They sized my engagement ring within hours because I am traveling and it was a holiday weekend. Jaimi was extremely nice and really went above and beyond to help me out. Repairs/sizing done onsite and quality of work is outstanding. Thank you Jaimi for great service!!

Best jewelry store around!!, very accommodating and professional, I come up from Florida to have…read moreall my jewelry repairs done and buy from, they have stunning jewelry!!

Love the honest customer service. Everything you want in a local business. Great prices as wellread more

Taryn and Alisa NEED TO BE PAID MORE THAN WHAT THEY GET PAID CURRENTLY AFTER WORKING WITH THEN!…read more This place is a really nice spot to go if you need jewelry. Not to mention their whole team is awesome. I mainly worked with Taryn and she was amazing and was very helpful with sorting out the questions and finalizing my particular customizations I wanted. Alisa was very nice assisting with the initial visit and assisting when Taryn was out. I had the best experience ever and I'm thankful that I bought from this location. The whole team needs a raise, especially Taryn and Alisa deserve one though because they took the most time sorting everything out and helping work through all the hassles of the work flow. Taryn was exceptional helping me find something that I loved that also fit my style too, big props to her she definitely deserves a bonus and employee of the month. it's only fair because she helped me with my SpongeBob bracelet. I highly recommend, pleasantly surprised and highly satisfied with my purchase and the entire experience. They were down to earth, helpful, kind, supportive, fast and very efficient.. not to mention they took extra time to research and prepare a lot of extra stuff when I was looking/shopping for options. 11/10 you will not be disappointed. Give Taryn and Alisa a raise.. NOW! that's the only reason my rating is not 100/10 Ps if you don't give Taryn and Alisa more money on their paycheck i will find a way to tell everyone not to shop here anymore so you better do it. You should really really really do it (give Taryn and Alisa more money please) -Thank you in advance

I took my mothers 1950's highschool ring for engraving. I had called prior and they told me not…read moreall class rings can be engraved due to the shape, but mine worked. The owner recommended a great idea for engraving, which is done by him in house on just a few days time, same day if he has time. The price was very reasonable. He also buffed and polished the ring, it looked almost new! I had cleaned the ring prior to taking it in but his cleaning was much better. The engraving looked great! I had never been to this jewelry store before. They have a great selection. If you need a gift for a wedding, anniversary, baby shower, Mother's Day, etc....THIS is the place. I picked up a beautiful and unique frame for an upcoming wedding.

He gave me $100 on eight ounces of silver, and wanted to buy my 1/10 gold coin for $100. I said no…read moreto the gold, but I needed the cash so I sold him my silver.

I called this business to ask about appraisals of antiques. They were very nice but told me that…read morethey do not do appraisals. I'm very thankful that I do believe if this was something they did they would be pleasant to work with. Just a feeling especially considering other responses I got from other antique stores in Galena.

I consigned a lot of my mom's jewelry to Joe at this shop. A year later I was still getting checks…read moreas it sold piece by piece. Very fair and easy way to sell. It must be good stuff! Or they're not interested. Now I have more and will eventually get over there to consign it too. Thanks for way and trusting business dealings.