Bought second floor carpeting after living with Karastan for over 30 years with no problems, just…read moreneeded a change in color. The nightmare begins, during COVID time frame carpet laid turned out to be from different color lots, manufacturers agreed to replacement. The second carpet was laid with a "shear" defect, that is a grove cit into the middle of carpet that looks like a one inch racing stripe. I asked how can this happen, didn't anybody at Reimer look at the carpet rolls prior to installation ? I guess not. Reimer offered a "settlement" which I foolishly accepted because being near 70 years old, I couldn't move all the furniture on the second floor for the third time. The problems soon started with the second carpet, ripples started to appear. it seems going forward , Riemer was going to charge to come out and look at ($75) the ripples and than charge for the repair. They have been out at least three times for ripples and over $500 dollars to take care of this issue. It seems to be a great profit stream because it was poor installation from I read on Google. just to add to this, areas that they had to de ripple, seem to be holding. but now the ripples are going to new areas . I feel like ripping out the mess and starting over with another merchant, I can't believe it's worth the money to have a endless cycle of restretching. Truely don't know what to do.

Experience thus far... 1) Purchased expensive wool carpet…read more(we were told it was carpet). 2) Manufacturing process took a long time but we were patient. We were told our carpet installation was "tricky," and required an experienced installer. This should have set off alarm bells as you will see below). 3) Carpet installation was scheduled approximately 3 months after order. 4) Install date arrives. We had moved everything in preparation. 5) Carpet and carpet pad are delivered. 6) Install team arrives. Lead installer has more than 35 years of experience. Seemed like a very credible guy. Other guys indicate that he is the top installer for Riemer. 7) After about an hour of analysis, lead installer tells us that the carpet cannot be installed. The carpet was designed only to be a rug and that the multiple seams we needed would look terrible. He demonstrated this by trying to cut the carpet/rug in front of us. 8) We ask what are our alternatives? Answer - carpet has to be returned and we need to start from the beginning in choosing a new carpet. 9) Lead installer said same thing happened a month ago and the customer had to choose different carpet. 10) Carpet and pad are returned to Riemer. 11) We started a new online search for carpet. After about 10 days, we had narrowed the search to two options. 12) Salesperson finally gets back to us after about 10 days. She indicates that they "found" an installer who will install the carpet without a problem. 13) Salesperson indicates this has never happened before, despite the fact that the installer with 35 years of experience said the same thing happened a month ago. Who is lying? Our experience is that it is typically the person who has a motive to lie. 14) Salesperson indicates that manufacturer will not take carpet back. Obviously therein lies the motive. Riemer is in a bind. Salesperson says we have no choice but to take the carpet with the new "special" installer. 15) We feel like this is a shakedown. What should we do?

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

These guys were awesome, easy, and quick to work with for tearing out and installing new carpet!…read moreThey offered me a great price and did a great job! I would use Floor 4 Life again and recommend them

Wow! RJ restored the floors in my home back in 2007 and they still look as good as new. The floors…read moreare beautiful and I get compliments all the time. The work was done meticulously and very clean. The finish is the smoothest I've seen, and I look at everyone's floors now. I would highly recommend FineCraft Hardwood. 6/6/2019 - Update - RJ came out and refinished two other rooms in my house to match the work he had done 12 years earlier...I couldn't be more impressed with the work. My floors are super smooth and absolutely beautiful!! NO Dust at all!!!!

RJ did a fantastic job deep cleaning our floors! We will be using him again in the near future to…read moresand and refinish. I highly recommend him and his team! He's super friendly and accommodating and also gives you the honest truth about the work that needs to get done. Great experience!

Adam and Josh did the best job. Very conscientious and thorough. The work was beautiful and was…read moredone fast and done to perfection Would definitely recommend

Bruce himself returned my call requesting a quote within an hour. I needed a fairly small oak…read morefloor repair. Though his company is booked fairly tight for a couple months for large installs; they fit in smaller jobs as they are able. Bruce and his team came out a couple days later to do the job. The team arrived wearing masks, which my wife and I appreciated. They wasted *no* time. They properly patched the subfloor, which was probably the pain in the ass part of the whole thing because they had to access it via a muddy crawlspace. The finished results look great. I can't even tell where the hole from the old heat duct was. Luckily, I had recently had all of the flooring done and the finish was an easy match- again- the work was impeccable and the crew had the job done in about 2 hours. The crew left no mess at all- even in spite of the muddy crawlspace. Thank you to the entire Bruce's crew! You are appreciated!

Look no further!! This is your best deal, best service, best value place! Super transparent…read more Excrement quote! Huge carpet selection. Not shady like some other companies where you get a price without knowing why. They charge per sq foot and varies based on the carpet you choose. The quote I received for both second floor and basement was almost half what other people quoted me with a better carpet. Installation was also super smooth. The team is friendly, efficient and clean. Would highly recommend!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

I wasn't going to have them come out and give us an estimate because they charge $20 but I'm so…read moreglad I did. They gave us the best price by far for quality Shaw carpeting and installed within a couple days. Carpeting looks great.

My name is Peter and I live in Oakland county. Discount Carpet and Flooring was the best decision…read moreI have ever made regarding flooring in my house. The price was phenomenal. No one could beat it. The service was excellent and superior to other companies. They didn't try to sell me on anything. They listened and give me what I wanted super fast and at a great price! The carpet was of great quality and feels wonderful. The quality of the installer's work was outstanding! His name was Al, and he was very respectful clean cut and did an amazing job. I couldn't believe how fast he was. I am a commercial building inspector by trade so it's my job to find non-industry standard work. There were no mistakes or poor quality work done here. These guys are pros! I will be using them for all of our flooring. Overall, my experience could not have been better and they exceeded my expectations. Thank you.

The one star rating is only because there is a one star min requirement to post a review. This was…read morethe most ridiculously terrible home repair experience we've ever had in 25 years of home ownership in the Pointes. They were to have multiple workers to clean/repair master bathroom floor and enclosed shower and the Saltillo tile floor in kitchen - they had one worker arrive and they other called in sick - yet somehow miraculously arrived in good health after noon. The bathroom was "ok" but the worker missed cleaning the edge areas of the tile floor. The kitchen is were it gets ridiculous and dangerous. The estimate/contract explicitly states that they were to use "non-toxic cleaners" with steam cleaning in addition with machine washing as needed. These clowns, without consent or announcement, decided to use Muriatic (Hydrochloric) acid on our kitchen floor with my wife, our dog, our son and I all in the home closed up tight on a 30 deg day in December with a natural gas forced air furnace running the whole time. The fumes took our breath away after only a few seconds and also scorched our kitchen tile floor. Yet the lead worker was wearing a double canister face respirator. When I questioned him about the fumes, he only said through his respirator "you might want to not breathe this stuff in". They did not instruct us to open any doors prior or during the application of this Hydrochloric acid and had no regard for our safety, yet took very serious precautions for their own. They offered no apology and only maintained in a highly defensive attitude that it was part of their normal cleaning process, which according to the Sir Grout site and the contract/work order is 100% contrary to the truth. They stood in my kitchen with a mask on and lied to me about what I could plainly see with my own eyes. I have yet to receive a phone call from the area franchise owner that I was told I would by the lead worker. I would say this company is a joke if the consequences of their actions weren't so seriously dangerous. DO NOT USE this company for anything in your home.

TLDR: They are expensive and careless. This is a really…read moremixed review. They came within an hour of the appointment time, and were very pleasant. The work they did on the grout was good. They were sloppy toward the ends of two very long days, but overall the grout was good. Unfortunately, the material they us to clean the grout caused the finish on my bathtub to bubble up and peel away. They agreed to give me $200 toward a similar (low quality) treatment, but said that one of the men that worked on on my grout would do a higher quality finish for $500 (a value of $800 to $1200). He came and worked really hard, but the result was full of bubbles, and was peeling off in under two days. It took over a week to get a return date scheduled, and by then I realized I had realized I couldn't let them do more work on it. I hired another company to fix the tub, but the whole thing has taken over a month to resolve and was unnecessary from the beginning. The owner called me once to explain why it wasn't their fault, but that he would try to help me get my money back from his employee. He has not returned my follow-up call. The employee did, however, give the money back.

We recommend Josh from Floors Restored if you are looking to have your wood floors rebuffed and…read morefinished. My husband took out carpeting from our master bedroom and hallway. The floors were in decent shape so Josh from Floors Restored gave us a quote to rebuff and finish them. They came out beautiful. If you have any concerns Josh is quick to help and resolve them. He was prompt and did a thorough job and found his pricing to be fair.

Does good work. Worked on my mom's place. Very happy with the results.read more