Poor Dental Office Service. Teeth Cleaning is below par. Went to dental office two times to get rid…read moreof teeth stains with no success. Instead, one of my crowns (one year old) was carelessly shaved down. Bill department doesn't understand procedure. After one month my insurance had not received my claim because the dental office had the wrong insurance address and was not aware of insurance protocols to submit the claim. I had to provide information and explain claim procedures. Check equipment status before making appointment. The Panoramic X-ray machine was not working at the time of my visit.

No confirmation for an appointment, told to wait and after 3 hours: 'Sorry, we're closing.' -…read morebye-bye to a patient WITH an active infection! Keep looking - U of M has a dental school in Miami and there are plenty of private dentists as well.

Went for extraction I was referred by insurance but will never return . I needed 6 teeth pulled…read morethey offered to do one and send me somewhere else for the rest which made no sense why not get them all done by the same doctor . Then when I explained to just refer me elsewhere I'll get them done at one place they made that difficult as well I suggest you go any where but here my orthopedic warned me prior to going here that they are hard to communicate with I gave the benefit of the doubt but they were correct

I was so excited when I received a flyer in my mail indicating that a new dental clinic was opening…read morein the old now defunct "La Ganga Discount Store." I saw that the flyer had specials for different procedures, I'm guessing that was the new patient price and for those without insurance. I gave them a call and asked if my dental insurance was accepted and if they were "in network." Both of their answers were yes. I've been needing a implant for a couple of years and been put on the shelf, because of my children's dental issue these last couple of years. Finally, I was able to save money on my health saving account and told my kids, "my turn to get my mouth situated." I called an made an appointment and I was given an appointment the following week. I arrived promptly like twenty minutes before my appointment. I was given some forms and she gave them to me in Spanish, (mind you I'm bilingual, but it's easier for me to read in English). I asked the receptionist if she can change the forms in English and she replied, since you spoke to me in Spanish, I figure you wanted them in Spanish? I was a little confused, but anyways. I filled out the forms and I was called within ten minutes. I understand this establishment was opened a little over a month, but they had one dental assistant and one dentist. The dental assistant instructed me that she was going to do some x-rays. Shortly after the dentist walked in and was looking at my x-rays. I questioned him and asked if he was the one doing my implant and he said, "yes." I was a little shocked, because at my dental place (Sage Dental) it was an oral surgeon who was going to do my implant. He stated that he had enough training and experience to do the implant. After reviewing my x-rays, he facial expressions wasn't looking to Kosher. He stated that it was best that I seek a second opinion from an oral surgeon and that he would not be able to do my implant. I was a little upset, but felt a sense of relief, because I was feeling a little iffy about the dentist doing my dental work. I made an appointment for my daughter to receive a consult for wisdom teeth extractions and I cancelled, I wasn't feeling comfortable with this establishment.

The office experience was great, i was attended by Gretez and Josefina and they were both so kind,…read moreattentive, helpful and welcoming. My dentist explained everything as he was doing it and was very gentle with me. The type of care offered was amazing.

I was overcharged $700.00 for a root canal .., work that was never done or performed in my mouth,…read more9/21/23. In hope to get my money reimbursed and being that I had paid $1,970.00 for the crown work, which included a "Root Canal"(that was never done or performed), I had tried to have the matter resolved amicably, but it was to no avail. At first I had been offered to get my money reimbursed through installments, but soon their mind changed, threatening me instead to have me arrested. Matter is pending still.

Please stay away from this place! I'll start off by saying…read morethat i went here in hopes of getting the dream smile I've always wanted, i should have done my research. I started a root canal with them which was not done correctly according to my new doctor. Also a deep cleaning which was supposed to be part of my treatment and i got charged for it anyway. Not done correctly so needed another deeper cleaning at my new doctor as well. They should not be doing cosmetic! When i went in to put in my temporaries, the doctor never showed them to me! He began to drill my teeth without me knowing what my temporaries were even going to look like. After drilling he placed them in and when i looked in the mirror i had a panic attack. I could not believe what was just cemented in my mouth. The teeth looked like those fake teeth you buy on Halloween. These were made "by their lab" they should fire that lab or get with the new technologies because when i tell you i was mortified. I began to cry and told them to remove it out of my mouth. He spent the rest of the night making a resin temporary, which looks so horrible, i can't even close my mouth with how big the teeth are. ( i have a very small mouth and teeth) it now feels like cement in my mouth. He placed the material high in my mouth on the inside which cause my gums to become extremely sore. I was not able to eat or drink anything let alone get any sleep as it feels like a block of cement is on my mouth right now . Luckily i did not let them finish my entire mouth, went for second opinions and found one of the best cosmetic dentist in Miami, and to my crazy surprise they are about the same price! When i tell you how mortified everyone at there office was when they saw my mouth. The dr here in this office does the best he can with the old technology they have at the office. I think he would have more potential if he would work elsewhere. He is kind and patient but i don't think he has the proper equipment, and not sure how much experience in cosmetic he has. save your money, they took my money and the manager or owner whoever she is her name is yuneisy refused to refund me my money. You'd think she has some type of sympathy but She kept telling me it's not about the money but kept it even tho i did not finish any of my procedures here. Please stay as far away from here as possible.

I'm a repeat customer. Scheduled my appointment for 4-5 months after my last cleaning and 3 months…read morean emergency fix early January. I was happy with the service at that point. At that point, I thought I confirmed the appointment twice. However, today when I arrived, the receptionist told me my appointment was cancelled my appointment without warning, quoting that I didn't respond to her by 3:42PM and as so she went ahead and cancelled it. No where in the prior messages did it say the appointment was at risk to be cancelled if I did not reply to the text message. Nor was this the case at the beginning of the year or during the last cleaning. I drove 20 minutes each way and took PTO attend. What's worse is when I tried to highlight the above point as constructive feedback, the representative did not want to read her messages and admit to the failure in communicating the risk of cancelling the appointment if I don't respond to the text message. I've had a least 100 doctor appointments over the last 5 years. I usually schedule them months if not a year in advance. Not a single doctor has ever canceled because I never responded to a text message. As I was trying to explain that there is no indication in her communications that there was a risk of cancellation until after she cancelled the appointment, the receptionist then continued to interrupt me continuously. I couldn't complete a full sentence without being interrupted. Not only the behavior of this individual was unprofessional and quite frankly, unacceptable, I'm more concerned about arbitrary policy that she referred to as started in 2026 where they will cancel appointments if you don't confirm. This shows that this was not an isolated incident, but rather a poorly communicated and executed policy that reflect poorly on the owners. When I asked to talk to the doctor/owner, I was told the doctor left for the day. This is concerning because had the appointment went ahead as planned, I would have to come back another day for the second half of the appointment. Outside of the obvious scheduling policy issue above, not having a doctor/dentist for an appointment defeats the purpose of the dental appointment altogether. At the end of the day, I'm not happy with the outcome here with this office. At the current moment, I don't know who I can't trust at this ultra smile brand. Is it the receptionist, the owner or the brand that I need to attribute this new found loss of trust. If you are a working professional, you may want to consider other professional options.

I've had the best experiences when at Ultrasmile DentaSpa in Midtown. I have been very apprehensive…read moreabout dental care since I was younger, so am always looking for a warm place with helpful staff. Dr. Bahmadi is very kind, patient, and helps to explain next steps to you easily. ... I haven't had any work done yet, so I'll probably have to update this review after I've had some done lol.

My mom fell and due to the location of her injury/trauma, was sent by ambulance from the Tampa area…read moreto Jackson Memorial. We had no idea what to expect as we are not from that area, but the staff from her trauma team (blue team - 6th fl west), techs, nutrition/meal staff, nurses, doctors, to her social workers with one or two exceptions were kind, compassionate, patient, and treated her like family. Latoya, Philo, Kenneth, Phillipe, Elsa, Blanca, Genevieve, Julie to name a few - you all are truly special people with beautiful souls. From the moment I met them, it was clear they have a sincere sense of integrity, compassion, and dedication when caring for others that can't be taught. My mom says "on all levels - empathy, humanity, efficiency, kindness, expertise". I hope Jackson Memorial recognizes their contributions when it comes to leadership in patient care, ensures pathways for growth and compensation, and protects them from burnout. It really made the difference for our family to feel so cared for. Normally our hospital preference is Tampa General, but if we could be in their care again for any future needs, I would gladly drive the 5 hours back to Jackson Memorial in Miami.

I'm not from the area however I hurt my back and had to be taken into the closest hospital. I was…read morethere from 8pm-6am. They take you in no wheel chairs available. people get up and share them if they don't have any on hand. I don't know if they're understaff or just overwhelmed. I did receive help from the staff and they were great! but maybe get help elsewhere lol this place was crash packed with homeless and in the hood.

Been going to him for over 25 years now. Excellent Dentist never any problems office always…read morespotless, has the latest equipment Knowns what his doing never keeps you waiting

From the owner: Patients trust Dr. Orta to provide a number of dental services after a comprehensive treatment plan…read moreis developed by Dr. Orta, based on her experience of 25 years and the real need of her patients. Some of these procedures include cosmetic dentistry, crown and bridges, extractions, dentures, veneers, implants restorations, dentures over implants, Whitening, TMJ disorders such as bruxism, and many others.

I had a wonderful experience at Springs Dental located in Miami Springs. From the moment I walked…read morein, the staff was welcoming, kind, and professional. Everything was explained clearly, and the team made what's usually a very stressful visit for me feel easy and comfortable. Dr. Navarette was gentle, thorough, and the whole staff genuinely cared about my comfort. It's not often you can say a dentist visit was a great experience, but this one truly was. Highly recommend Springs Dental in Miami Springs!

The staff is super nice and the service is great. Waiting time is minimal. Dr. Navarrete has…read moreamazing hands and their hygienists are excellent.

Very disappointed with this office. I scheduled my appointment MONTHS in advance, only to receive a…read morecancellation notice one day before my appointment with the next available opening pushed far out. I understand emergencies and unforeseen circumstances can happen, but giving patients less than 24 hours notice after patients have already waited months is extremely frustrating and inconsiderate. What made the situation even worse was the communication. I called the number that texted me 3-4 times trying to get clarification and reschedule, and the phone kept getting picked up and hung up. I eventually had to call from a completely different number just to get someone to answer. That experience felt very unprofessional and added even more frustration to an already stressful situation. Patients arrange work schedules, transportation, childcare, and personal obligations around these appointments, so better communication and consideration would be appreciated. I am highly disappointed with the scheduling and front desk experience.

The communication is terrible. Never received the reminder text message or confirmation text or…read moreemail. I received the text message saying my appointment was canceled from no response to the text I never received. I waited months for this appointment. Pissed Off!

I like the dental team, but I specifically emailed to confirm they took my insurance and they just…read moresaid yes. They did not tell me yes, but now we are out of network (so the cost will be wildly different and you will have no free visits with us). I was clearly trying to see if I was losing benefits with this dental practice when I reached out because my employer changed plans.

Dr. John Nelson is an excellent dentist. Considering that dentistry requires regular x-rays, you…read morewant your dentist to have the latest technology to reduce radiation, and to provide high quality images. Dr. Nelson's office is state of the art. He takes PPO and other insurance, and I've never had an issue with coverage. The office staff are quick to provide estimates, and I have not been surprised by unexpected billing. My husband has had two implants performed with Dr. Nelson. The work was perfection, with no pain, and perfect tooth alignment. There office has dedicated parking spaces in the large parking lot. It's conveniently located, and I've never had a long wait to be seen.