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    La Dentista | Ines Orta DDS

    5.0 (1 review)
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    15 years ago

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    A & R Dental Centers Hialeah

    A & R Dental Centers Hialeah

    3.8(5 reviews)
    0.1 mi

    The best dentist without a doubt. From the moment you walk in, you feel comfortable and well taken…read morecare of. Very professional, kind, and attentive. Everything is explained clearly, and the quality of work is excellent. The office is clean and the staff is amazing. Highly recommended!

    He reportado este negocio al Departamento de Salud de Florida…read more Los nombres de los agentes registrados son Annie Cuenca y Rene Rodríguez. El número de licencia del negocio es DN19107. Y el sitio web para cualquiera de ustedes que esté experimentando este problema y quiera presentar una queja formal al estado es: Florida health.gov/licensing-regulations/complaints-enforcement I have reported this business to the Florida health department The registered agent names are Annie cuenca And rene Rodriguez The business license number is DN19107 And the website for any of you experiencing this issue to file a formal complaint to the state is Florida health.gov/licensing-regulations/complaints-enforcement I am submitting a formal complaint regarding concerning and potentially deceptive billing and documentation practices at a dental office that is in-network with my PPO insurance plan through Humana. Approximately six months ago, I visited this office for a routine preventive cleaning and was charged $50 for a "deductible" and $75 for irrigation. I questioned these charges at the time but paid because the services had already been completed. I was told by staff that I would not be charged these fees again at future visits. During my most recent visit for another routine cleaning, I was told I would need to pay $95, which was described as a deductible. This immediately raised concerns for me, and I questioned the charge while still in the office. I also clearly stated that I did not want any additional services, including irrigation. Despite this, irrigation was performed toward the end of my appointment without my clear consent or acknowledgment. While still in the office, I questioned why I was being charged $95 and asked what their standard cost for a cleaning without insurance would be. I was told it would be $125, which further raised concerns about the accuracy of the charges being presented to me under my insurance plan. After leaving, I contacted my insurance provider and confirmed that my preventive cleaning is covered at 100% with no deductible or copayment when performed by an in-network provider. This directly contradicts what I was told and charged by the office. Additionally, I was asked to sign a document during my visit. Upon reviewing it more closely afterward, I noticed it indicated that I had periodontal disease. This was never explained to me, and when I directly asked the hygienist if everything was okay, I was told that everything looked "perfect" and that any issues would have been communicated to me. This creates a serious discrepancy between what I was told verbally and what I was asked to sign. When I contacted the office after the visit, staff provided inconsistent explanations for the charges, first referring to them as a deductible, then later as a copayment, and also claiming that irrigation is a required part of the cleaning, which contradicts standard practice and the fact that I explicitly declined it. The receipt provided lists the charge as "custom," with no clear or standardized description of the service, further contributing to the lack of transparency

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    La Dentista | Ines Orta DDS - oralsurgeons - Updated September 2026

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