They asked us to upload our documents to their portal. After uploading our last 3 years of tax returns, we did not hear back from them. I called after a week and they said they couldn't take on more clients. read more

I was utilizing the services of this firm for over 4 years. I was then transferred to a Deborah Perry that took over my file 2 years ago without being notified prior. I continued to use their services, despite many times that Deborah responded condescending, or not in a timely manner. They continued to render services without taking money at times or even explaining what they were doing, the costs, or really notifying me of an invoice or cost, until after the service was completed. I actually paid close to $4,000 for a service to the IRS that I was told would be completed, that was not accepted by the IRS with their processes. I went through a divorce in 2023 and in doing so, I was traveling in and out of the country. I was disputing some of the invoices given to me, and in doing so, they continued to refuse appointments for me to come into the office until I "settled my invoices". I sent countless emails to Deborah in regards to speaking to me, and they were all disregarded. Finally back in the country, I verified and settled my invoice, and received a nasty phone call from a Mark, who claimed to be an account manager. He stated they do not work for free, and that they will discontinue services with me, after I just paid my invoice. I nicely explained I was traveling and said in the future I would actually like to pay my invoices in advance for services I am actually requesting, but this individual was extremely rude, and arrogant stating he is confident that this firm is good enough that they won't care what reviews I write, or need my business. I would highly suggest not ever using this firm as they are late in responding, expensive and talk to you in a very condescending way. I am very surprised, and if I could give these people 0 stars, I would,after all the money I spent at this firm. Go to a different firm. read more

I would give zero stars if possible. They've been my CPAs for almost 2 years. They have failed to file my quarterly payroll on time (and cost me fees) and also screwed up my personal tax return with the IRS (penalty and then a refund). They are extremely not responsive to any of these issues. Not helpful with any questions. Update: Within a day of this review, I did have someone from E&S reach out to me to discuss what went wrong, where the communication broke down, and how to make my future experience better. So while I still can't recommend them, I do appreciate that they reached out and are willing to make amends to move forward. read more

Warning, this is a long review! I have been with Ellsworth & Stout for over 20 years until this past tax return. My return was prepared as normal and I was using the exact same bank account that I have used for the last 20 years however when my refund was to be processed and the money was to be withdrawn from my account it did not happen. I contacted Lissa to tell her the return had not been withdrawn and she said just give it time. Fast forward an additional month and a half and the same was true. Lissa advised me that "this was weird" so just either call the IRS and take care of that myself or wait to get the letter with the penalties included. The first problem with that is I should not need to do the leg work when I have paid them to complete this process for me. I did wait for the letter to arrive and the penalties were included. I contacted Ellsworth & Stout and after many times of going back-and-forth with their office I was told that they would represent me at half price of $75 per hour and contact the IRS on my behalf. I explained to them that this was unacceptable since I had already paid them their fee to do the service of preparing my tax return, my penalties were $250 but I would end up paying them an additional $150 to sit on hold with the IRS for a resolution. Their response was that it wasn't their fault and they had proof of this and nor was it my fault so I shouldn't pay either and just this once they would waive their fees. Their office manager was very disrespectful to me and there should have been no going back-and-forth, they should have taken care of this properly from the very first time I contacted Lissa. After 20 years of doing business with them I thought I would've been treated better but that was not the case! I will not be returning so let me know if you have a tax advisor that you recommend. read more

I came to Ellsworth and Stout in 2015 needing guidance. I am a dentist. They have saved me tons of money in taxes and have taken the headache out of April by doing most of the work themselves. In addition, they have helped me setup a number of other items for my business. Whenever I have a question or need something addressed they are always there for me. Veronica, Lori, Deborah, Lissa, Phillip have all be wonderful. Thank you all for your help! read more

You need your taxes done? This is the right place for you! Stacey is awesome! If you need a professional that meets your expectations that is Super helpful and friendly ask for her. They were able to do my taxes very fast. Definitely will go back and will recommend 10/10. Very satisfied and happy customer!! read more

Extremely unprofessional, It's been a long time since I've felt dehumanized by being laughed at by a staff member as I was continually talked over, I wouldn't recommend these individuals as this person had to place me on hold and kept talking about how it was a busy day for her and couldn't care less about my situation. It's disappointing when you call a place asking for help and the staff is so devoid of people skills that they say "i have to get back to work". Honestly, thats why I called you, you didn't do anything except tell me everyone is busy and take down my phone number. Just like my previous attempt at contact, my best guess is this was an unpleasent experience with an individual whom answered the phone whom first name, I am going to do my best to be helpful started with the letter "T". The way she wasn't able to pay any attention to what i was saying and her continual complaints about being what I believe to be overworked. (Honestly, this was an eight minute total phone call in which I was placed on hold and told nobody could help me) I would say this person is best suited for a role not involving interactions with customers as she doesn't have the basic human empathy skills required for the task. read more

Dain is amazing. He has so much knowledge. I highly recommend using Dain for your tax preparation.

Great place to get your taxes done. They have saved me a lot of money over the past few years. Super friendly and very honest and trustworthy . Highly recommend read more

I've had my taxes done with this firm for years and they are truly the best. Fast, efficient and always friendly and helpful.

This CPA firm made me feel like a part of their family. They really are the best firm in town.