I had been looking forward to this facial for quite some time, as it had been years since my last professional treatment. I booked it as a treat for myself and expected a relaxing, thorough facial.
Unfortunately, my experience was disappointing from the moment I arrived. The treatment room felt cold, and although heated towels were used, they were only lukewarm and cooled very quickly once placed on my face, particularly as it was winter.
Before starting, I wasn't given an explanation of what the treatment would involve or what to expect. I was told that the metal extraction tool might be uncomfortable, but I wasn't prepared for how intensive the extraction process would be. Had I known in advance, I would have appreciated having the opportunity to decide whether I was comfortable proceeding.
After the treatment, I had visible indentations in my skin and red, uneven marks across my forehead that remained for around three days. I understand that extractions can sometimes leave temporary redness, but this felt much more aggressive than I had anticipated.
What disappointed me most was that the overall experience felt quite impersonal. There was no discussion afterwards about how my skin felt, no advice on aftercare, and no follow-up to check how I was doing. After spending €100, I left feeling that the experience was very transactional rather than like a personalised skincare treatment.
I appreciate that others may have a different experience, but unfortunately I left feeling disappointed and would not return. read more