The worst customer service ever! I made an appointment for Wicklow St on the morning of my office…read moreparty - they kept sending text messages with constant time changes. Then the day before I got a call saying they could no longer take me in wicklow St but offered an apt in Grand Canal dock which was inconvenient but I accepted as I was really stuck. At 7.30am on the morning of the apt I got another text message cancelling the apt with no alternative offered. At that stage I had my shower without washing my hair and had my makeup on. Office party day and hair in a state. All I wanted was a blow dry! Luckily Peter Marks came to the rescue with a 9am apt. Don't ever book Dry & Fly!!!

Where to start, my experience is a year ago at the time of writing but I'm still that annoyed to be…read moreposting about it now! I won a competition to get hair extensions applied in Dry & Fly and from the moment I headed to my consultation it was a disaster. The lady at my consultation hadn't a clue about the competition, knew nothing about the voucher, made no attempt to find out about it but matched me up anyway. That was fine I left that day on a low but was excited to get it sorted and get my extensions fitted. Finally the day arrived and I'm in the chair about to get my hair, the colour of the extensions was wrong, there wasn't enough extensions to cover my whole head so the lady had to go into the back and find some different coloured extensions to try finish the job. I knew the colour was a bit off but I didn't realise how bad it was until I got home and washed it. The colour wasn't anywhere near the same as my hair, the stylist threw a few random brown pieces in, the cut was uneven. When I contacted the salon I was informed my hair was "too short for extensions" and that I wasn't styling them properly. My hair still a year later is thin and raggedy from being chopped into by the stylist to try cover for the fact she hadn't enough extensions. I should have pushed back harder at the time but because it was a competition I felt I had no right. I paid for them to be removed in a different salon and foolishly let the whole incident sit which I wish I hadn't of done as this was a total mess. It knocked my confidence and something that should have been a great experience in a top salon has ended up costing me a lot to try and get my hair back to normal after a year.

I've been going to Poonam for a couple years now and can't say enough good things about her. Her…read moresalon is an oasis of calm and pampering and she makes all of her clients feel valued. She is detailed, always does an amazing job on my eyebrows and I would recommend her to everyone.

Went there yesterday for a Milia removal and facial.. it was ok. I paid 100eur and whilst it was…read morethe first time I got this done I expected more for that price. The beauty therapist started with the facial which was basically applying some lotions and peelings .. Could have been nice if the therapist would have explained what she is applying or doing exactly. Then I got my Milia around the eye area removed which was quite painful - which I assume is because the area around the eye is so delicate.. But again - never done it before, so I don't know if it is supposed to be that painful. The salon itself seemed nice and clean and they seemed to offer a variety of treatments like botox or manicures. My Milia are moslty removed now.. Which is good but not sure about the facial.. Didn't really make any difference to my skin.

Had a wonderful experience, the therapist was so friendly and really knowledgeable. I felt like I…read moregot 5* service. I got some great advice on my skincare regime and the will be back for follow up! Well worth every penny!

Although this salon is cheap, the customer service and quality is questionable. It doesn't matter…read moreif you book an appointment, they will make you wait until any of the salon worker is free. Some nail artists are brilliant, but the other ones have no skills at all. Unfortunately, most of the staff struggles to speak English, so if you have some special requirements or questions, don't even bother. The main girl and the older man are brilliant nail artists, so I recommend choosing them to do your nails. If you still choose to go to this salon, make sure to watch every step they do to ensure your nails look good at the end. Advice for owners: improve staff's English skills, work on your time management and pay more attention to quality rather than the quantity of customers. :)

So this was the first time in my life I was getting a pedicure and let me tell you this was a great…read moreplace to start. I had an appointment at 2.30pm, they welcomed me on time, I went to the Shiatsu armchair (amazing), and a nice and gentle lady started pampering me. I did the full spa pedicure for €40, which included absolutely everything. I more basic service may be €28 or €30, which may also be good (shellac pedi, or mini pedi) The place is basic, of course, but the price is unbeatable. An excellent good experience that I will definitely repeat in the future.

I Love this place. Great location,great price,friendly staff. Have been going there a year now and…read moreI would def recommend it

I have been here a few times for eyebrows touch up and one time I thought why not try manicure; I…read morehad some time to spare. I am not a regular as far as getting nails done or manicure goes but I thought they were ok. They did a good job with filing nails, removing dead skin etc etc but the final paint job was just ok. Missed a few edges. Their services are reasonably priced. Would go here again for eyebrows waxing; they accept walk-ins and somehow I always end up going in dire need but probably not for manicure.

Love this place do really good nails staff great owner always makes sure I'm well looked after…read moreVery reasonably priced Being going there for ages tried other places but this is by far the best thanks Lisa and all at holywood

I made a 6pm appointment and arrived 15 mins early (17:45pm) and I was told someone arrived late…read moreand that this will affect my appointment and I will have to wait for an extra 20 mins which turned into 1 hour. Eventually at 7pm, as I was about to walk out, I was told they are ready for me and a lovely, friendly lady Juan assisted. The place is nice and clean, but the service isn't that great. Wouldn't go back or recommend it to anyone. Bad time management is unprofessional!

Love it. I was only in Dublin for a couple weeks and I ended up going here twice and brining a…read morefriend. They're really good at nail extensions and shaping. The pedicure was also bomb. They also have a nice array of colors and do ombré beautifully. Nail technicians were nice and my appointment time was respected. Really no negatives besides the cash only policy.

Sorry this was for Malahide Jule…read more My sister and I had a pampering session yesterday eve at Jule. On arrival my first impression was that it's very clean, bright and staff were friendly. We were brought to the relaxation room. It's cosy with huge chairs and cushions. We were brought to our treatment room. I love the way we could get changed into dressing gown in the room. The room was very relaxing. I had the coconut foot soak, hot towel back compress, relaxing back, neck and shoulder massage, Dermalogica Facial and foot massage. From start to finish was so relaxing. Best massage ever. When I went back into the relaxation we had Presecco and chocolates ready for us. And my pet hate .... product pushing I didn't feel there was any pressure to buy any products like some Spas. This was our first visit. We will defo be back and we will probably be now making this a regular visit as we loved it.

I've come here on numerous occasions to get my shellac nails, massages and other spa packages as…read morethey have monthly offers which are great value, such as €20 shellac, x4 massages for €99, up to 40% discount for their spa packages which usually costed around €79-250 etc. These offers are limited to one month only and they change every month. I got the Relax & Renew spa package that was reduced from €119 to €69 in December, which included a coconut foot soak, Dermalogica facial, Indian head massage and a back, hand and foot massage. The offers change every month, but I know for January 2016, it €59 for the skin treatments like microdermabrasion and illuminating facials and 40% discount on massages. I've also had a deep tissue massage here which was pretty good but shorter than I expected (~40 mins). The girls here are really nice and friendly and they always do my Shellac perfectly (although they don't do complimentary removal even if you got it there, which costs an extra €5). The nail art is pretty limited in that they don't seem to do the really funky designs. You can get simple things like glitter, stars, hearts etc. though. They also seem to have some unique treatments that you don't come across everyday like ear candling, seaweed facials, body wraps and massage as well as special treatments like laser (non-contract), IPL red vein removal, facial peels and callus removal. The prices in general are slightly lower than most city centre salons (facials cost around €70 up), and the online booking system allows you to made instantaneous appointments via phorest without having to wait for confirmation. Overall, nice salon with friendly staff, a range of treatments and interesting special offers.

Came here a bunch of times with friends and my mom. The staff are always super friendly, on time…read moreand accommodating. The work they do is always stellar. Never had any complaints. It's good and they are fast! I also get my eyebrows threaded at this location-literally won't go anywhere else. They do a perfect job every time. Never over thread and it's fast and painless h like some other experiences I have had.

The whole experience was a disaster from start to finish. Staff did not know what they were doing…read moreand bickering at each other while doing my nails with took 2 and 1/2 hours!! All odd shapes and damaged after. The service I had booked in for wasn't available I was told, but staff was well able to charge for said service when I went to pay!! Would never even look at the place again never mind use it . I emailed complaints and never heard back. But a month later I had staff ring to se If id like to rebook for a refill ?? Seriously!! I explained what happened and the person on phone laughed. Total incompetent,rude, ignorant staff , who also while I may add tried to up sell products to me after been VERY RUDE!!!! I find it had to believe such a place is in Arnotts !!!