I came as a walk in for a cut and color consultation. I was helped by Liz. She was amazing, she got…read moremy hair cut just the way I like it. I loved that she showed real concern for my hair and not just for making money on a color. She gave me great advice for my hair and I will definitely be coming with her from now on.

My cut was butchered, I asked for my hair to be layered, instead she left it uneven and not layer,…read moreshe completely cut my length. She messed up my hair. She should cut grass , she has a better chance . I can't put a photo because it's embarrassing

UPDATE: I am adding this follow‑up because the situation has continued to unfold, and the salon…read moreowner's public response contains several statements that contradict the documented evidence I have. I did not go in for a color correction. I had a work event and simply wanted my hair refreshed. My regular stylist, who has kept my hair healthy for years, was unavailable, so I chose this salon based on its reviews. During my appointment, the owner told me she was unaware of the reviews on her own business page, which was concerning given how heavily she relies on them for marketing. Before my appointment, my hair was healthy, long, and well‑maintained. I have photos showing its condition immediately prior to the service. I also have photos of the clumps of hair that began falling out afterward--including breakage at the crown, bangs, and mid‑shaft--which is consistent with chemical overprocessing, not normal shedding. The owner's public response claims my hair was "severely damaged" when I arrived. That is not accurate. No strand test was performed, no documentation of pre‑existing damage was taken, and no concerns were raised during the consultation. If my hair had truly been in the condition she now describes, a responsible professional would have refused to apply multiple rounds of bleach and chemical processes. She also questioned whether I washed or cared for my hair properly afterward. This contradicts her own instructions during the appointment, where she told me not to wash frequently because natural oils help maintain color. I followed those instructions and still experienced significant breakage. I have receipts for the professional products I purchased afterward -- including K18 and other treatments which have already cost more than the original service. The owner also stated that I waited "more than 30 days" to contact her. This is not true. I reached out through multiple channels immediately after noticing the damage. My messages were ignored until I eventually found her personal number on a business card. I have timestamps and screenshots of all communication. My hair continues to thin, and I now have a mix of long strands and short, broken pieces throughout. Two licensed professionals--one in California and one in Texas--have confirmed that the pattern of breakage is consistent with chemical overprocessing. I am sharing this update so that future clients have the full context. My experience involved not only significant damage but also a lack of accountability and a public response that does not align with the facts or the evidence I have documented.

Hello yelpers! I am strictly here to defend my friend "Břöœķ Ķ." and as a messenger to those who…read morehave her as their stylist or may choose her in the near future. My friend went in expecting a simple touch up and highlights on her already beautiful hair. What she came out with 9-10 hours later was disaster, disappointment, and disgust. Her hair was well done by her usual stylist who was busy at the time which is why she chose House of Beauty to begin with. Since the appointment (which was in November), her hair has broken off big time, thinned, and lost definition. Although it has only been 3 months, it took extensive effort, and copious amounts of out-of-pocket money to get back to MAYBE 25% of where she was before, definitely more money than the near $700 she paid for a TOUCH UP. To blow a respectful customer off this horribly as someone who is supposed to be a professional and proficient at what they do is wrong on so many levels, and to try to hide the situation, manipulate your reviews, and lie your way out of it is mind blowing (see Břöœķ Ķ.'s review for better understanding.) Pictures will be provided to help solidify my and Břöœķ Ķ.'s reviews

Cortney has been my hairstylist for close to 5 years. She is the only stylist who has mastered my…read morefavorite hairstyle and assisted me in growing my hair to my desired length. She has extensive knowledge in all things hair but is still constantly acquiring the latest products and practicing trending styles. She is helpful and generous in sharing her knowledge. I have always been more than satisfied when walking away from her chair. I highly recommend her to anyone who is either in a hair rut, has had a previously poor experience, or if your just needs a little TLC. She is efficient in fulfilling any and all hair needs.

Irma cut my hair and did a great job! I needed a new style and she fit me in with short notice and…read moretook time to put in great layers.

Karla decided to cancel my appointment last minute at 8:50 pm on a Friday. I guess maybe too hung…read moreover for a Saturday morning? Either way, I messaged her to no answer. Also, the first time I got my haircut there they cut it too short. This was their second chance.

Jess is fantastic! I was from out of town and I got a same day appointment. I walked in super…read morenervous because I have had such bad experiences with salons. My hair was a wreck. I've been looking hair due to stress. It's thin and stringy. Not only is the whole salon itself just a super cool vibe, but Jess herself was just so down to earth and made me so comfortable to be there. I received shampoo/deep conditioner, hair cut and blowout. I got home and could not stop smiling at how beautiful I felt on the inside. Genuinely felt like getting that a weight was lifted off my shoulders that day thanks to her. Recommending Jess to everyone!

I went to have my hair braided and being a newb needed lots of advice and instruction on care, what…read moreto expect etc. Rosalind was super patient and didn't even laugh at some of my ridiculous questions. She made the entire visit fun! I'll definitely be back and love the way my hair turned out. Thank you!!!!

Sooo....I have been in El Paso for a minute..and I have been serviced at a couple of salons since…read moremy stay here. This a wonderful salon. It is quiet, clean, and they stylist are professional and committed to pleasing their clients. My hair stylist's name is Mrs. Parker. My husband and have relocated, and I wanted to find someone who could do my hair who was conveniently located to where I live. Mrs. Parker is Amazing! She is all about HEALTHY HAIR! She provided me with a nice relaxer that left my hair extremely soft, manageable and bouncy. She took the time to oil my scalp. She is not expensive at all and she listens. She is a very kind hearted and beautiful lady. The barbers in the shop are friendly and they do AMAZING WORK TOO! It is nice to find a place that is conveniently located yet provide Excellent Service. I am so thankful that she was able to see me quickly and that she did not make me wait weeks to get in-nor make me wait once I had made my appointment-- She truly cares about her clients, how she treats them, their hair and she values your time. I will be going back in another week. I am very thankful that she made the time to assist me. May the Lord continue to bless this stylist and her salon. If you want healthy growing hair this is the place to go. No FUSS..SHE IS VERY SKILLED WITH THE PROPER METHODS TO APPLYING AND REMOVING THE RELAXER FROM YOUR HAIR AND SHE VALUES YOUR TIME...SHE KNOWS HER STUFF....SHE IS FROM THE OLE SKOOL...SHE BELIEVES IN TAKING CARE OF YOUR HAIR AND KEEPING IT ON YOUR HEAD...LOVE THIS PLACE...Check them out...

Mirna was able to take me at the last minute. She did a thorough flat iron and trim in my hair in…read moreway less time than some places just do blow outs, and the quality of her work was way better. I can't afford to fly back from Dallas whenever I need her, but I'm going to try to schedule her in advance when I know I'm coming back to town. As a general note not related to hair, this place feels well put together and professional, but also very friendly. I may have hit their jelly bean jar twice. I have no regrets.

New to the area and new client. I provided my stylist with the two photos, which she dismissed and…read moreshowed me Pinterest photos on her phone. I explained that I prefer nicely blended highlights that were done mostly on the already lighter parts of my crown/Mohawk. It was my fault for not realizing she was starting whole head highlights, as I am used to getting all over color for the last 10 years. The highlights that were done are chunky all over and uneven on top. There must have been some foil sliding or bleach not put close enough to my scalp on top (or applied halfway through) that wasn't noticed. The sides are super white and then gradients to how they are supposed to look at the ends. From afar I almost look bald in those areas. The color achieved on top was kinda close to what color I wanted but once again, not nicely as blended as I wished. Also missing a whole area on top. Still giving 3 stars because the stylist was very nice and the hair cut was done well. I'm not a very confrontational person, so I will just have my hair fixed at my next appointment at another salon.

Was looking for a change that would help me take off a few years and lift my spirits as my previous…read moretwo color changes had turned my hair into a orange copper mess. So glad other clients had posted their reviews. Never expected to find someone like Melissa who I could tell immediately wanted to help me. She continuously reminded me it was going to change color and could feel her confidence and ambitious nature! Viola! After the cut and dry the beautiful 5 color miracle mixture she used was evident. I was amazed at the transformation and hope anyone who reads this post gets too meet her and let her do her magic!!

I had a Brazilian Blowout last Saturday, and my hair still looks great! People at work kept…read morecommenting on my hair, and Thursday night at a dance people I did not know commented on how wonderful my hair looked! Prior to the Brazilian Blowout, I had little grey "frizzies" that only a ton of product would reduce, and I had to apply a little more each day. Since I am a no fuss girl, this was unacceptable, but what could I do??? NOW, all I have to do is brush and go! Yahoo! Its been one week since the blowout: I haven't washed my hair yet it STILL looks great! This surpassed all my expectations! I will definitely return to SHEARS TO YOU BY MELISSA FRAIRE. Melissa is very professional without being stuffy. I felt comfortable as with an old friend. She gets 5+ stars!