First , Natalie has grown a wonderful business , the app they give you is to die for . I worked for…read moreNatalie as her first agent , as I had taken a leave from my airline due to my husbands death . I booked her first international trip .
3 years ago, we had to cancel a trip , due to my laying in a hospital, as we were struck by another car . Immediate surgery. We apologized over and over
We , booked a few months later , to Florida . Was wonderful.
Then last year , I had a 55 year reunion trip with my best friend , she and her husband , with my encouragement, booked also with Travelabundance .
We never complained, in Berlin, the transfer was a hour late , in Prague, the driver couldn't find us for an hour, then it was a dirty , best up , rusted out van, dropped us off , three blocks from hotel.
In Vienna , the dinner cruise , was not running at that time of year .
We never said a word , because frankly , things happen , we had a great time , everything was great
So here is our story, Natalie deserves , everything positive, wonderful review. It's all true . I would encourage people to book with her . She gives an amazing service .
Except, we were told by the agent to book our airfare , ok, her first complaint, which we found the hotel we wanted in Zurich, all she had to do was give us the prices of the two different rooms , which we booked . Then to get to another destination, by air, there was a a different airfare that came through our credit card then what was Austen , a substantial difference, when, we questioned , and cancelled, we were told by the agent to book the rest of the trip on our own, we were almost through anyway .
I did contact Natalie , as a business, we were basically told it was a an upscale travel agent , there platform was different now . Which meant we don't question price . Natalie did get us the airplane , but sadly , she wouldn't finish our train or transfers . I gave Natalie the train, it didn't show up on her search engine, I thought take a different train , route, was told to book it on our own, the next day , I did send her a picture, on her search engine there it was . Ended up , i found a better train , no. Stop to Zurich on my own and booked it, I booked my transfers .
We are just not the type of people , who nust book, without seeing prices . Our mistake , her services are now for people who g
Have no budget constraints.
We had planned an Italy and Portugal, trip . Will seek a travel agent here .
It was very hurtful, I love Natalie , but we are just not her type of client. Which is disappointing, because she does have a great platform. What is upsetting, the agent , who dropped us cold , because we questioned room prices and the air discrepancy .
We spent a lot of money , on last October , we never made a complaint or fussed over the mistakes. Our attitude , things happen .
So we are saddened. It's not as if the agent had to search for a hotel, all she had to do was check the prices of two different rooms . She told us to make our own airplane reservations, we did , the airplane price difference from what was quoted , was to much of a difference.
Would I still encourage people to book with them , yes , it's just people like us , who shouldn't , we are not in this same league.
I will say , the app is wonderful, she plans great trips ..
I write this because we learned , we are not the type of clients , they want . To just leave us out in the cold , to finish the trip on our own , was very sad , which we did .
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