Prices are jacked for no reason. Their prices make no sense-- VERY money hungry…read more
I asked for a spa pedicure(basic pedi at around $48) with gel polish (+$10). My big toe was filed to a round shape for some reason (I wasn't asked) and so I asked for an acrylic overlay on JUST my big toes(only two toes) to make them square. Somehow my total came out to $72.32, NOT INCLUDING TIP. I usually don't pay more than $55 anywhere else.
I really wanted to like this spot as it was my first time but I've NEVER paid that amount for a basic pedi with gel including an acrylic overlay on the big toes (must I add, I've done this at multiple other locations).
This was not worth $73 and I will not be returning.
Edit 5/18/24 10:43am:
I'd like to add- the business just responded as we all see below and stated I messaged them previously. The only contact I made with them prior to my appointment was a phone call earlier in the day to set up the appointment for the pedi. From there, the only price "breakdown" given, was when they gave me a laminated sheet at the foot bath showing me the different pedicure price options. There was no communication regarding the additional $20 to add the acrylic overlay to 2 toes. The response to my review is also the first time I'm hearing of this $20 charge for the acrylic. Which, might I add, $20 for two toes is absurd.
Now in regards to the "elementary" math. That is very degrading for a business to say to a customer who has willingly paid with no fight to avoid a confrontation. Along with the fact this just proves the service you'd be giving your future customers. It is an unfortunate response as these reviews are for the businesses personal use to improve any quality errors wherever those errors are made.while I respect the services and prices varies from place to place, I do not respect a place of business degrading, insulting, lying and not communicating to their customers.
As I mentioned before- I do not recommend going here. And I will not be returning.
There is no reason to give your money to a business with obvious honesty issues, communication issues and doesn't know how to take constructive criticism as seen in both their actual review and the screenshot provided.
Thank you The Nailbar CT for showing your true colors. I've lowered your rating from two stars to one. It's unfortunate I can't give zero.
Edit 5/18/24 12:44pm: let me reiterate- I HAVE NEVER contacted them prior to my one and only phone call to schedule my appointment OVER THE PHONE to schedule a 6:15pm appointment on 5/17/2024. As you see in my screenshot of my call to you, which was ONLY 42 seconds, I only asked if they do pedicures, and to schedule for 6pm, you suggested to arrive for 6:15 instead-- I agreed. That's where the call ended.
Once again- this business proves my point of being unprofessional. Instead of going back and forth with someone who has willingly paid you and If you guys read and comprehend what this complaint was about, you'd notice this was about the lack of communication, and that the price doesn't match the work after an error was made on your behalf.
And while you very much could have me mistaken for a different client, or just falsely accusing me, regardless, as a business owner, you should never speak to someone the way you responded to me.
