Avoid interacting with TYRA WELCH. ​ I visited this Kaiser…read morelocation for a flu shot during posted hours, only to find the desk closed. While the first two receptionists were rude and condescending, a third receptionist was incredibly helpful and sought out answers for the waiting patients. ​Unfortunately, the manager, Tyra Welch, was visibly upset that her staff member went out of her way to help us. I overheard Ms. Welch "talking crap" about the helpful employee to the rude receptionists right in front of patients. When I stepped in to defend the helpful staff member, Ms. Welch became unprofessional and dismissive. Most shockingly, when I asked for her name, she refused to provide it and deliberately hid her badge before calling security on me. ​Kaiser HR needs to provide Ms. Welch with serious leadership training. A manager should be the solution, not the person creating a hostile environment for both staff and patients.

Lancaster, CA I used…read moreto go to these places when I used to have a Kaiser Medical Insurance. I had been coming here for the Pharmacy, blood draw and flu shots. For all those times, my experiences and expectations were met. Employees were always friendly and helpful. They show care and compassion. Plenty of free parking spaces. Facilities are available and accessible for people with disabilities.

Needless to say when you are diagnosed with cancer it can be very disturbing. The number of Drs…read more and treatment visits is overwhelming. Your life is turned upside down. I recently underwent Chemotherapy at Kaiser on avenue L in Lancaster. From my very 1st consultation to my final appt. the level of Professionalism and the care and concern for my well being I received from the staff was nothing short of fantastic. I cannot thank them enough for making the worst time in my life so much easier to handle. They treat you like family and really care for their patients. Kudos to the staff at Kaiser Permanente Infusion dept.

Dr. Farahdal in neurology made me uncomfortable from the jump. He was dismissive about the recent…read moreset of seizures I've had mostly at work. When he asked the for the meds I'm taking he scoffed and said "that won't do anything for seizures why are you taking that" ... because I was prescribed them..??? We discussed continuous fmla he said he could give me a month and then do intermittent. While they lollygagged with the paperwork I had to call different people left and right so I could get it squared away. They said I couldn't get it because I hadn't had 3 seizures in a month..... except I've had a minimum of 5 this month. Mind you at least 4 happened at work in front of my colleagues, who pushed me to see this man. To be honest it seemed like he felt like I was lying as if I don't have better things to do than to lie about seizures. Honestly if my colleagues hadn't pushed me to go I wouldn't have... for what? To be treated and dismissed like gutter trash when I'm talking and speaking on something vulnerable and real. I asked for a new neurologist which won't happen for another month and honestly by that time I may not bother. It's clear I won't be taken seriously or with honest care. It's a shame I fought so hard to get Kaiser

I have been here a few times, only for urgent care but each time my experience has been really…read moregreat. The front desk staff, nurses and doctors have been kind, friendly and helpful. Each time I've been there I've been in and out in about 1.5 hours, and each time I also needed lab work so that takes longer. I can't even see my regular doc without sitting in just he waiting room for 2 hours. I don't remember the names of the doctors that attended me but because of the excellent treatment I've received there I'll continue to go back for my urgent care needs.

Spoke with a customer service rep by the name of DANIEL. He didn't want to provide his name due to…read morehis horrible customer service skills. He sounds like a kid and that may be why he doesn't know what those skills actually are. He played on the phone and refused to transfer me to a supervisor when I asked. He just disconnected the call. It's not hard to do your job and transfer people to the correct department the first time.

I was referred to FHMC Lancaster by a relative while I was visiting Palmdale. I've been struggling…read morewith uncontrolled diabetes (DM2), high cholesterol, and elevated triglycerides for over a year. I used to go to a clinic in Sun Valley, but my lab results never improved--so I figured it might be time for a fresh perspective. When I visited FHMC, I asked to be seen by a doctor. The front desk staff greeted me with professionalism and warmth. They explained my options clearly--I could do a telehealth visit with a doctor or see the provider in their Van Nuys clinic. Since I was already in Palmdale, I asked about alternatives, and they offered me a same-day appointment with their Nurse Practitioner. I'm so glad I said yes. The NP was knowledgeable, compassionate, and really took time to listen. She revised my medications and gave me realistic, clear lifestyle guidance. I appreciated her genuine concern and how she educated me without judgment. Before I left, I told the front desk how great the NP was, and they mentioned they have three NPs who are all caring and well-liked. A month and a half later, I returned for bloodwork and a follow-up. This time, I saw a different NP, and the results blew me away: * Cholesterol: 141 130 * Triglycerides: 162 113 * A1C: 8.3 5.8 I was beyond happy--relieved, actually. For the first time in years, I felt hopeful about my health. As a small thank you, I bought donuts for the staff from a nearby shop. This clinic treated me with compassion and care, even in a stressful healthcare climate. Thank you, FHMC Lancaster!

Rarely am I ever compelled to go out of my way to write a review, but I felt the need to express…read morewhat an outstanding practice this is. The providers are very knowledgeable and really take the time to address your needs. The entire team is amazing. Could not have been happier with my referral to this practice for my work clearance. Definitely recommend.

I visited this urgent care on Friday due to a severe rheumatoid arthritis flare-up and was in…read moresignificant pain. From the moment I was seen, PA Mavis was incredibly empathetic, attentive, and compassionate; qualities that make a huge difference when you're vulnerable and hurting. PA Mavis truly listened to my concerns, took my pain seriously, and explained the treatment plan clearly. She prescribed an injection with a combination of medications that provided meaningful relief and helped me feel human again. I never felt rushed or dismissed, which unfortunately isn't always the case in urgent care settings. I'm genuinely grateful for PA Mavis's clinical expertise and bedside manner. She exemplifies what patient-centered care should look like. I highly recommend this urgent care center and especially PA Mavis to anyone needing thoughtful, effective care. Thank you for helping my pain. Maria

Every time i go there.I have a great experience.The crew is incredible i highly recommend it.They…read moredo a great job on the DOT physicals.And everything else

As a therapist myself, I never imagined I would end up being a patient here, but I am incredibly…read moregrateful to have my colleagues treating me. Francisco and Jordon were fantastic therapists during my physical therapy session. Francisco had a lot of great ideas that helped me work on my ACL repair, and I would highly recommend anyone go see them at the outpatient clinic. Jordon was also very kind and has a wide variety of exercises that can be done to improve your situation. Kudos to the both of them and the rest of the outpatient team. Brenda at the front desk was very courteous and welcoming, and I look forward to finishing my therapy with them

Best rehab!!! This rehab is ran by Marly and Flor. The staff is wonderful, from Brenda to the rest…read moreof staff like Jordan, Christian, Danny, etc. Been going here post surgery and they've been helping me get my knee/leg stronger. So far, the results have been wonderful. Thanks again to the AV Rehab Team!!!

I was deathly afraid of dentist from th 60's and I have been looked at by the best...Beverly…read moreHills....Wilshire District....even USC Dental Clinic and except for USC in the 70's I have walked out because of Fear and The need to escape....NOT Heritage..Receptionists Excellent..The Dentist Above reproach and The Anastceologist was Friendly....Trusting....and Knew His Job! I have b Never felt better.....When I got home to Mow there is No Pain! This place is A1 and one Hell of a Professional Office. Manager and she knows and wears her position excellently........ From the bottom of my Heart......I Thank them so Much......Oh and I had 3 teeth pulled and there is no facial disfigurement or discomfort.....One Love

Anice is an awesome nurse. Well detailed and knowledgeable about her job keep up the good work…read moreSierra medical group is fortunate to have her.

Brought my daughter here for a podiatry appointment. What a beautiful and clean clinic. Very…read morewelcoming and friendly staff. The doctor that helped us was very nice and gentle with my special needs daughter. He did an amazing job cutting her toe nails and treating them. It's really hard to find a place where they will treat a disabled person who's non verbal. I was very happy with the service that was provided to my daughter. He also asked the nurse to make a follow up appointment in two months at a location closer to our house. That's great patient service.

Dr jafferi,Ali ejaz Dosen't listen to a thing you gotta…read moresay, as soon as you start speaking, he starts to dismiss your concerns. So sad to not care for the patients and the nurses outside all they do it's chit-chat with each other while you are in the room waiting for discharge papers. Ridiculous

The care was given by Dr.Rose and she is a very knowledgeable person.She seems very caring with my…read moreson's health condition,and as a concerned parent I admire that care.

After reading all the positive reviews, I was really looking forward to my experience at this…read moreclinic. My first visit went well, and I was given medication for the diagnosis. After I returned home and looked at the prescription label, I noticed that the provider who saw me was a physician assistant (PA), not a medical doctor. There was no formal introduction when she entered the room, and I did not notice a badge clearly identifying her role, so I was under the impression that she was an MD. When I returned for a follow-up visit two days later, I asked the receptionist if I would be seeing the same person. I was told no, that I would be seeing "Dr. ___." It turned out that this provider was a nurse practitioner (NP), not a physician As I was leaving, I asked the receptionist why she had said I would be seeing a doctor when the provider was not an MD or DO. She told me that the clinic refers to both PAs and NPs as "doctors." I found this confusing and concerning. Clear disclosure of provider credentials is important to me as a patient, especially in a cash-pay setting where patients are making direct decisions about their care. I was also concerned by the number of medications that were recommended, several of which carry significant potential long-term side effects. I declined those medications and will be seeking care elsewhere. I won't be returning, but I'm sharing this experience so others can make fully informed decisions.