Super caring nurse and PA. Were very helpful and kind. Checked on us many times and really listened…read moreto our concerns. Grateful for the team.

Supposedly they take people first come first served, NOT!! I was there before they opened, sat in…read morethe back for an hour while they treated people who came after. Five minutes with the doctor took three hours!! They take people randomly not by when you arrive!! The care here has fallen to a level that I hesitate to call healthcare!! They have a couple really good doctors, the rest shouldn't be practicing medicine! Eisinhower as a whole has gone to crap! Go elsewhere if you want actual healthcare.

I went here a week ago and it was fine, Doc & nurse were nice, I got some freebie ointment and…read moregauze. The three stars are for them. I got prescribed preventative antibiotics that day for a foot injury and I called again today to ask if I needed a refill. First person I spoke with on the phone claimed i would have to speak to the same doctor as before in order to refill the prescription. Ok, is he in or when will he be in? They do not know when he will be in and they do not have a schedule for doctors. I'm sure they must have a schedule because it's one thing to not give out a doctor's schedule, but saying you don't have a schedule for doctors at all is just crazy. So I asked for someone else who might know the schedule and her name is Destiny. She refused to tell me when he works next, and contradicted the earlier employee and said it didn't matter if it was the same doctor or not because regardless I would have to come in, pay the full amount, wait 2 hours, be seen, and maybe then get antibiotics. Destiny also said my foot wasn't getting better so I should want to come in anyway - something I didn't even say. I just said it wasn't fully healed. Destiny was so flippant as she was contradicting the earlier employee, I'm not really sure if I believe her despite her being a manager. It's the closest urgent care to me, but if employees are willing to be rude after presenting you incorrect info - it makes you wonder what else they are potentially lying about.

This experience left me frustrated not only as a patient, but as someone watching what healthcare…read morehas become for everyday people. I came in because I was concerned about worsening sinus symptoms after already trying over-the-counter treatments at home. I wasn't looking for someone to simply repeat information I already had. I was looking for an actual evaluation, questions about my symptoms, and a clear explanation of the next steps. Instead, I left feeling like my concerns were not fully explored and like I received the bare minimum. This is bigger than one provider or one urgent care. Too many people are already struggling to access quality healthcare, and when they finally take the time and money to seek help, they deserve to feel heard, respected, and properly evaluated.

Received prompt, courteous and efficient service at the lab for my bloodwork. Excellent and…read morecaring. Very professional. Went to the vaccine lab next door. Got my Covid booster. So convenient and so quick.

Before anything else, it's important to say that Dr. Corzano is an excellent physician. He's the…read morereason I remained a DOHC patient for years, dating back to his transition from Bayshire Medical to Desert Oasis. This review, however, is not about his care--it's about the staggering dysfunction of the office and the broader Desert Oasis Medical organization. I called to schedule my annual physical and was told the next available appointment that worked with my schedule was four months out. Not ideal, but I accepted it and planned accordingly. A week before the appointment, the office called to request a full blood panel in advance--perfectly reasonable. I went in promptly and completed the labs as instructed. Less than 48 hours before my appointment, I received a call informing me that Desert Oasis had decided to stop accepting my UnitedHealthcare insurance plan. After keeping me on the schedule for four months--and after directing me to complete pre-appointment lab work--they chose that moment to effectively drop me from care. What made this worse was the complete lack of professionalism in how it was handled. The staff member I spoke with showed no empathy, offered no solutions, and made no effort to retain me as a patient. There was no discussion of interim options, no offer to proceed on a cash basis, nothing. Just a flat, indifferent dismissal. I contacted UnitedHealthcare, who confirmed that Dr. Corzano is in-network under my plan. When I relayed this back to the office, I was again told--without explanation or curiosity--that the issue was on the insurer's end and that I was simply no longer accepted. Again, no attempt to resolve, clarify, or assist. It gets worse. I later learned that Desert Oasis is "grandfathering" certain patients with the exact same UnitedHealthcare plan--yet for reasons no one could explain, I was excluded. Despite being a long-standing patient, I was told I don't visit often enough. Apparently, maintaining good health is now grounds for dismissal. After waiting four months, completing requested lab work, and acting in good faith at every step, I'm left scrambling to piece together continuity of care because of an opaque and arbitrarily enforced policy. This isn't just poor administration--it's a fundamental failure of patient management and basic professional responsibility. Desert Oasis Medical has turned what should be routine preventive care into a bureaucratic mess. It's difficult not to view this as a stark example of the priorities of a for-profit medical system--where patient relationships and continuity of care are secondary to opaque policies and indifferent administration

Helped me out... long ago with testing for HIV when I found out my long term BF cheated on me --…read moresadly, I think we checked it out too soon... because I did get it later, like only 2-3 months later, so I think maybe he did give it to me... but it wouldn't have mattered at that time in California anyway. I was helped out by a few people... and they were all very supportive and nice. Most of our interactions were via phone when I lived in Summit Valley, because there was no internet out there lol, so I just recall talking and scheduling a date and time for a check, did it, and then got back "home" -- months later, however, I did test positive. Quality of care here was great, and I was attempting to stay in Palm Springs after the BF dumped me and I couldn't make rent money on my own, but it was just too pricey and everyone wanted to be on the wait list for housing -- it was like 5-6 years out, so I said, nah... not gonna fry to death in the desert and left to go back to Texas. I miss DAP, and PS, and Summit Valley as well. I wish I was back there, and I will get back eventually... 55+, look for a sincere relocation to take place. Denver won't be the spot at 55+.

Went to blue clinic recently and the receptionist behind the counter was completely rude and out of…read moreorder. She had that worst attitude and yelled at me for whistling yet she and her coworker cackled loudly behind the counter more noisily than my whistling was and I was only trying to calm my baby down. Totally uncalled for and should be reprimanded for her actions and attitude. Or don't do anything because I won't be going back there anytime in the near future not with a staff like that

I live in Palm Springs so I wanted to have my surgery as close to where I live as possible and…read moreDesert Regional did not disappoint. I had hernia surgery yesterday. I was amazed how kind, thoughtful, respectful and professional all of the staff and visiting staff were. My care was 100% perfect, I could not have asked for a better experience for my first surgery. Everything that they were going to perform on me was clearly explained and in no way rushed. I had the same experience for my pre-surgery tests and phone call. Everyone went out of their way to extend every courtesy to me. I thank all of the kind nurses and staff and the anesthesiologist who made my experience and recovery so much easier than I had ever anticipated.

They took care of my dad very well when he went in and most of the icu nurses where very…read moreunderstanding of things he needed and where there to help thru the process. The Starbucks worker with the slick back and alo head band andd the security guy from south Africa really carried and gave me energy. @562_.edgar

4th time I've been here and been turned away I've showed up at 5, 5:30, 6:30, and at 6 today every…read moretime to be told they're all booked up?there's only one person working the desk and 2 patients in the waiting room It's urgent care, and it closes at 8...how dumb. So I always go to the VIP urgent care on sunrise they are amazing.

UPDATE: Run from this place!! My primary care doctor. Dr. Damoun Rezai cancelled THREE appts of the…read more4 I made. The last time he cancelled the appt because he didn't think what I had to talk about was important. Let's also talk about the **HORRID** staff at this place. Rude and decidedly low-class. One cancelled my appt via MyChart the morning before my appt -- after I was confirmed the same day via the receptionist *and* an email! RUN FROM THIS PLACE! Worst primary I have ever had -- from doctor to staff.

Ok, here it goes. On one hand for me it was a great experience because I think I'm having a…read morereoccurrence of lymes symptoms of which I have been symptom free for over 10 years. All I want is the doxycycline antibiotic I took back then. When I went on the net this urgent said they treat lymes disease !What a shock to me because ten years ago nobody treated Lyme and every doctor avoided me. Well, times have changed. I made an appointment a few hours before and saw a person who was quite knowledgeable but I don't think she was a full doctor. Who cares, in about an hour I got my my antibiotics prescription! Hence the four stars. Here is why half my review deserves only two stars. Check in is easy but the girl at the desk is not to pleasant and this urgent care takes your credit card in case your insurance is denied. I never had that before because I have Medicare and Cigna. So you never know if they will charge your card or not in the future. She said 200 if you don't have insurance for a check up visit. It was't busy at all but a poor girl was waiting over 1 and l 1/2 hours with her hand smashed in at work. I guess they take workman's comp cases but they make them wait forever even when they are in pain. They said there is only one person always to see patients. So even though I had a 1:15 appointment it was still about an hour to see the technician. There was only about three people waiting the whole time. Also, this company has false advertising. The tec said they do not treat lymes and she didn't know why they say that on their website. They also say the treat babies and young kids, which they do not. Better call first if in doubt. This is for palm desert location.

When Carbon Health first opened, I was excited by the idea of an urgent care where you could…read moreactually make an appointment. It seemed like a great alternative to sitting in a waiting room for hours or trying to time your visit to Eisenhower Urgent Care during a slower period. Unfortunately, the experience has gone steadily downhill since my first visit. The bedside manner of many of the NPs and PAs is disappointing. You get about five minutes of their time, and it often feels like they aren't interested in truly listening to your concerns. Instead, they seem eager to fit you into a predetermined diagnosis. If you don't present with one specific symptom, they quickly dismiss the possibility of what you think might be wrong--even though people can experience the same illness in very different ways. The medical assistants haven't been much better in my experience. During my most recent visit, the MA smelled strongly of cigarette smoke and barely spoke to me. I'll never understand why some people choose careers that require working closely with patients when they seem to have little interest in interacting with people. Unfortunately, this hasn't been limited to just one office. The La Quinta location has been just as disappointing. Across both locations, the staff often come across as though they'd rather be anywhere else than at work. Trust me--we don't want to be there either. Patients aren't visiting urgent care for fun; we're there because we're sick, worried, or uncomfortable. The least we can expect is to be listened to and treated with a basic level of care and empathy. If you have a choice, I would recommend Eisenhower Urgent Care instead. In my experience, their staff takes the time to listen, treat patients with respect, and make sure concerns aren't simply brushed aside.

Friendly, fast, efficient. Would recommend. Testing is free also! Nice staff actually enjoys…read moretalking to their customers

Phenomenal staff, great atmosphere. Definitely recommend for all testing and treatmentread more

We had a very good experience here. My granddaughter was seen by Dr. Patel who was very…read moreprofessional and warm. The office staff were all very professional and helpful. The facilities were clean. I highly recommend Desert Oasis Healthcare and so does my granddaughter!

I believe employees are trained to just blow people off if they can't help them. I called my docs…read moreoffice and staff obviously wasn't in. I could tell by the way phone was answered as DOHC yet the employee stated it was my dr's office. It was not. His staff always answers with his name and their name. They said they would transfer me to order a script filled. They disconnected me. After several more calls they did not answer, going on for about 2 hours. My phone does show who is calling. A similar experience happened a couple of years ago when I wanted to use a previous diet program they promoted and the person refused to return my calls. Other than these 2 instances I like them but beware; I believe if they can't resolve your issue I believe they are trained to just blow you off. Really sad because other than that I am totally happy with DOHC. In both cases I would have been satisfied if I was told the truth

This is regarding my experience with Eisenhower Emergency Room Services. Dr. Corbett made sure I…read moregot MRI and Ctscan to rule out a stroke. He is a very good doctor as he made sure he addressed all my complaints of symptoms I was experiencing to rule out any possible medical problem as I have a complex medical history. Thank you, Dr. Corbett!!!!@

Horrible care, unprofessional staff, inexcusable treatment for young children and elderly…read more overall do not go here!! The staff tries to take out their "lack of staff and lack of beds" on the patient. Last I checked any other hospital would be taking sick children who can't breathe immediately. This place is a scam. My son was not able to breathe when we walked in. The staff did not explain there would be a 4.5 HOUR wait! This is UNACCEPTABLE I will be reporting them immediately to the California Department of Public Health and I highly recommend anyone that those who had the same experience do the same. This must be stopped now. Their "lack" is not to be taken out on children and sick people. I shouldn't have to be the one to say then FS then hire more people!!!!