I am a local and our family can always count on Doc Smiley's Urgent Care. Their staff is amazing…read more Go nowhere else if you need quick medical care in the area.

I hate writing negative reviews, but this one has to be written. I will never go here again…read more Terrible experience right from the front desk to walking out the door including a total misdiagnosis. Mind you it's hard to diagnose something if you don't actually examine it. A procedure, antibiotic shot and other meds prescribed by a different competent urgent care was what was needed. Drive a few more minutes. It may save you!!! I will never recommend this place or go here again.

On a Saturday I got in and diagnosed in an hour. Everybody…read morewas awesome . From the front to the back

Non deserving of a star. I have had so many horrible experiences with them, and I still manage to…read morecome back. Just paid them a visit august 1st. for my son's face. We assume impetigo. This visit was when we found out they no longer take my hmo insurance through Florida blue. Great. $150, but it's an emergency so I obliged. Very aggravating though :) We see the doctor, she's great. I say it's impetigo. She agrees, but didn't do any more thorough inspections of her own, so I assume that's definitely what he has. She prescribed him a topical ointment. We have been applying as needed every single day since, and it hasn't gotten better. It's not horribly worse, but not better. I call back August 7 (today) asking if there's any way we could be prescribed antibiotics because HE STARTS SCHOOL IN 4 DAYS. the nurse says "if you hold I will speak with a doctor and see what he says." *5 seconds later* "sorry ma'am you're going to have to come in for another check up" ma'am, it's only been 5 seconds, there's no way you talked to a doctor... she gets defensive saying she doesn't know where this conversation is going and that she doesn't have the energy to argue. I hang up. No resolution. Only money to be spent. Idk. Maybe this is just the American health system, and they don't do pro-bono or help those who really can't afford healthcare without insurance. I'm a single mother on one income and have spent $450 in the last week, including this last visit, on top of school supplies and clothes shopping for my son. Didn't think asking for an oral antibiotic required another $150 appointment just to be like "yes you're right, here's a prescription for amoxicillin" please do better. Not everyone can pull money out of their ass, especially when you stop taking their insurance a day before they show up for a walk in appointment.

Fast & friendly treatment to a non-stop slow bleed. I was in and out in 25 minutes. I recommend…read morethis facility for urgent care needs!

Marla is wonderful. Listened to my concerns and checked out my kid thoroughly. Waited for urgent…read morecare to open, first patient in, out within 30 mins. My kid threw up all over the floor and they were very kind. Gave her her first dose of antibiotic so we didn't have to worry about waiting for the pharmacy with a sick kid. Definitely recommend.

Best care, gorgeous office, amazing staff, great pricing!!!! Thank you for these healers xxxread more

Receptionist would not provide basic information on pricing for a service nor was she able to…read moreconfirm if they provide the service I was in need of. She would not transfer me to someone who could provide an answer.

When you're on vacation and get a kidney stone, you want to go somewhere where you'll be taken good…read morecare of. Ascension Sacred Heart does just that. My husband drove me to the ER, but I was getting sick so violently I couldn't get out of the care. ER personnel came out to our car with a wheelchair, waiting patiently in the warm sun till the spasms were over. From the moment I was wheeled in, everything was handled calmly and orderly and kindly. It was a weekday morning so it wasn't really busy and I was seen in just a few minutes. I was wheeled back to the ER where the real work began. Now, I'm in pain and there are things that have to be done before they can deal with the pain. I was patient through that. I understand. And what they had to do...take blood, set up an IV, hook me up to monitors, etc was conducted with efficiency and gentle care. Then came the pain meds. One had to be "pushed" through my IV. Having gone to nursing school (but not graduating), pushing a med via an IV is an important skill and my ER had it! She explained all that would happen as the drug entered my body. She kept reinforcing her explanation as the drug began to take effect. I appreciated that! A second pain med had to be administered and by the time I was rolled to get a CT scan, I was feeling much better. The PA in the ER knew exactly what to, popped in frequently to check on me and practically held my hand as the stone passed. The facility was SPOTLESS. All the staff were calm and kind and seemed to really like being in the medical field, helping people. I usually have more questions than the average patient, and each person I came in contact with STOPPED and took time to answer all my questions. You don't want to have a medical emergency when you're on vacation. But I am truly thankful that Ascension Sacred Heart was close by for my needs. Great place. Great people.

Billed me $20,000 for a colonoscopy with no complications. Genuinely, find another place to go if…read morepossible. People and treatment was outstanding and my nurse was an Absolute pleasure in a bad time. But 14k for the "Surgical Procedure" (a colonoscopy) alone is absolutely atrocious and downright sickening. 0 Stars if possible.

As of Nov 2022 the urgent care part of the practice is closed but their medical practice does take…read morewalk ins until 430p. The receptionist was very helpful. I ended up going to an urgent care that was nearby.

Loved this place. They saw me right away and were super quick and thorough. Definitely will go back!read more

I've been seeing Dr. Tommy John for a few years and I can say honestly he's my favorite doctor in…read moreSanta Rosa beach, he's so kind and gives you the attention you need when you're in need. I believe he goes above and beyond to help you and figure out what's going, I appreciate his dedication unlike some doctors they tend to just throw antibiotics at you without true reason.

Not impressed at all. I showed up before 8:00 for a walk-in. They have signs that say they are open…read moreat 8:00, website says 8:00, and their voicemail says 8:00. They were not open and there was no one else in the building that I could see. I'm not from the area and I needed a medical professional for my child. If you are going to post something you need to follow it. When they finally opened at 9:00 I was told by the woman at the front desk, "We don't have to post when we will be open. We run our business the way we want to not the way you want us to." It was extremely unprofessional. We will never step foot in this practice again or at least until they can get someone at the front desk that is more enjoyable to work with.

UPDATED REVIEW: Whoever answers the phone is extremely rude and not understanding at all. I called…read moreasking for nausea medicine, because I am nauseous from drainage from the flu(was there a couple days ago and tested positive). She recommended I go to the ER, I guess to infect others? All for nausea medicine. Very irresponsible. Thank you to Khatool who was very understanding and helpful though. She went out of her way to help me. Office staff and doctors are very friendly, especially Khatool. Fast have never waited very long like other clinics. Very clean and nice office

Insulting that I have to leave 1 star for this trash company. Heres the timeline for your benefit:…read more 2:11 - Arrive and check in for my 2:15 appointment I booked in advance. I have to pee but hold it because I have to give a urine sample. 3:45 - My name is called but wait, not for my appointment but because I have to fill out more paperwork than what I already filled out online. My bladder is full enough to start to cause physical pain. 3:50 - I turn in the clipboard and she takes a copy of my drivers license which I also already sent online. She takes my payment of 175 dollars (you know, for a 15 minute appointment) She tells me she will "let them know I am ready now." Was I not ready at 2:15 when I had my appointment?? 4:15 - Finally went to the window and asked nicely if I can take my pee test now because I honestly cant hold it any longer. Im told they dont have someone to do the pee tests but that I can come back TOMORROW to do it. I ask why would they take a DOT Physical appointment if they cant do a pee test. She claims DOT Physical doesnt include one. What?! The DEPARTMENT OF TRANSPORTATION disagrees! I tell her this is absurd (at a higher than average volume level) and that ive been waiting for over 2 hours and they want me to come in tomorrow also. I demand they refund my money and tell them I will gladly come tomorrow to ANY OTHER COMPANY for my DOT Physical. She claims she has to text her manager to get me a refund and that I can leave now. Manager isnt present at 4pm on a monday??? 4:27 - Text received saying my appointment has been cancelled. Shocking efficiency, I know. Maybe now that I got to pee my blood pressure can go back down a bit. I wont spend a bunch of time pointing out how I could see on their stupid app that the person who had a 2:55 appointment and the person who had a 3:40 appointment both got in before I even got a clipboard for paperwork. DONT GO TO THIS PLACE! They will take your money happily, and make sure you have to waste BOTH of your days off in their waiting room regardless of whether you had an appointment or not. Absolute con artists! I will update this review when I get my money back. As of right now I have 13.75 left in my account so I guess I wont be getting that Physical this week after all... I cant even IMAGINE how long the wait is for walk ins when the wait for appointments is well over an hour (based on those other 2 appointments).

I've been a patient for years and my Dr. recently left, no big deal, it happens. My well check is…read moreannually around July, and had labs done then as well (7 mos ago). The issue I have is that they refuse to authorize my pharmacy to a refill of a prescription for a low dose statin that their Dr. prescribed (for a one year term refilled every 90 days) without seeing me and getting new labs - In other words, they want me to pay for an appointment and new labs that my insurance will only cover once per year....because their employee left. But they have the labs, which is what providers use to determine whether the prescription is warranted. Statins are literally the most prescribed medication in the US and they have all the evidence to validate a simple refill but are trying to force me to pay a significant out of pocket expense to get it.

Extremely frustrating office to deal with. Exam tables are ripped. Didn't have vaccines for months…read moreover 4 months. Reno and staff are nice and seem caring but it's a poorly run office and we won't be back

I got here at 8:30. It's 11:00 still waiting to see a doctor. Another half hour in the back room…read morebefore seeing anybody.

The 1st thing that bothered me was having to get a picture taken at the desk after giving them 2…read moreforms of ID with my picture on them and another card. I have never experienced that before. I went in for foot injury from a fall that was swollen, bruised with little movement and not one time did anyone touch my foot. I told them I still work and wear steel toe boots and all they could do was give me a note for up to 3 days off. I stand On my feet 7.5hrs a day at work and can't even get my work boot on. Will never go back to them again.