Kristi was very easy to talk with and seemed genuinely concerned about what was happening in my…read morelife.

Went to Kristine Serian for many, many, years, until I move to Georgia. She was my primary care…read moreARNP for over 2 decades and she was always caring and knowledgeable. She made referrals to specialists as needed, it was easy to get into see her and she was always diligent and determined to get to the bottom of the problem.

I cannot brag enough about Cassie Pierce and her nurse Terri. She NEVER rushes me through an…read moreappointment. She takes her time and honestly listens. She will get to the bottom of any problem you have. If she says she is going to do something she will do it . I have a lot of health problems and she is so caring. She and her nurse are the absolute best there is. You can tell she loves her patients. I cannot brag on these two enough. I recommend them to EVERYONE! The desk staff is also amazing. So kind and always cheerful. Hands down the best family practice clinic I've been to.

Highly recommend for quality healthcare. Outstanding clinic with caring staff and excellent service.read more

As a nurse for decades, I think I'm a pretty tough critic. I scoured all the options for primary…read morecare locally, asked lots of questions and ended up booking with Heather a few years back. What a solid decision. From my entry at the door through my office visit to my exit, I felt welcome and cared for. She was thorough, frank, honest and kind. I ended up with something serious and she supported me through that. I'm grateful and blessed. A great practice.

Heather Taylor runs a superb practice staffed with cheerful and helpful people. Appointments are…read moregenerally always on schedule and the visits are always productive. Heather has provided excellent referrals to specialists, which have worked out very well. Her communication is superb, as she will reply to inquiries the same day. I always feel as if she has her clients' needs always as priority one. I am glad I found this office and hopefully I can also get the wife in to see her shortly.

This review isn't based on one bad experience, it's based on a pattern…read more I've read the office's responses to other reviews where they explain that physicians are human, schedules sometimes have to change, and that they have nurse practitioners available when a provider is unavailable. I completely understand that. Healthcare is unpredictable, and I don't expect perfection. What I do expect is communication and the same respect for my time that the office expects from its patients. Today, I took time off work, drove 30 minutes each way, spent money on gas, and arrived for my appointment only to be told it had to be rescheduled. The office told me they called once. I never spoke to anyone. I never confirmed a new appointment. One unanswered phone call is not confirmation that a patient received or accepted a need for a schedule change. There was no second phone call, no text message, no patient portal message, no email, and no real effort to ensure I actually knew my appointment needed to be changed. The office's responses to other reviews also state that nurse practitioners are available when a physician's schedule changes. That wasn't my experience. No nurse practitioner was available to see me today. In fact, I couldn't even be rescheduled with in the next month. The earliest appointment I was offered, even after telling the office I didn't care which provider I saw, was five weeks later. This isn't an isolated incident. This office has been quick to enforce its policies when I've been the one running late. I've been charged for appointments because I was late. If a patient is more than a few minutes late, the office expects them to accept the consequences. But when the office changes an appointment without confirming the patient was actually notified, the patient is expected to absorb all the inconvenience. We're human too. We have jobs, families, schedules, and financial obligations. Taking time off work costs money. Driving an hour round trip costs money. Gas isn't cheap. My time has value just like yours does. The issue isn't that schedules change. The issue is the lack of communication and the double standard. Patients are expected to respect the office's time, but the office doesn't seem to respect theirs. To make matters worse, many primary care visits simply result in referrals to specialists anyway, meaning another appointment, another copay, and even more time away from work. I would seriously consider changing providers after experiences like this. Unfortunately, in this area, that's easier said than done. The population has grown faster than the availability of primary care providers, and most practices are already at or near capacity. Switching often means long waitlists, difficulty establishing care, and starting over as a new patient. Patients shouldn't feel stuck with poor communication simply because there aren't enough providers to meet the community's needs. I hope this office recognizes that and starts treating patients' time with the same respect they expect patients to show theirs.

The only good thing about this place is that they accept VA; so my care didn't cost me anything…read more(except meds)... I got extremely ineffective and inaccurate healthcare from them. I showed up with a rash and they told me it was bedbugs. They gave me pesticide (poison) that is prescribed for lice or scabies to apply to my skin when it wasn't even the right diagnosis. That in turn gave me a worse skin reaction. They didn't ask enough questions to figure out that it was just stress hives that got infected. I had to rely on friends and family to provide the correct health advice. They really need to hire better providers that know what they are doing. I hope I never have to go back there for an emergency when I can't get in at the VA clinic.

In the past 2 weeks I have made 2 attempts to make an appointment. The office staff has…read moredisregarded my requests both times. The first time I called in because I had a cough deep in my lungs that I feared felt like pneumonia. I explained this to the nurse that answered the phone and I requested an appointment. She said she would have to pull my file and ask the doctor before getting me in. She said she would call me back shortly. I waited 3 hours for them to get back before I called to follow up. When I called back the nurse said it was too late in the day (it was 3:30 in the afternoon) and maybe I should try going to a walk-in clinic. First, I would prefer seeing my primary care physician because she has my history; and second, the co-pay for a walk-in clinic is almost twice what I pay to see my primary care physician! (the nurse knows that) I tried again, thinking the experience I had was a fluke. I followed the procedure this office sent me regarding scheduling my appointments on-line. I went to the website and selected the next available appointment time. When I arrived for my appointment the nurse snickered and said they would never have scheduled me for that time because it was too late in the day, so I obviously didn't have an appointment. The nurse was rude! I told her I wanted to wait and chat with Dr. Awantang to tell her about my experience. The nurse proceeded to 'block' for the doctor by running back to her and then coming back and saying she had just gone in with another patient and I would need to leave. I will NEVER go back there again. That nurse (receptionist) should be fired for the attitude she displays towards patients.

I have been a patient of Michelle's for several years now. She has been the only provider that has…read moreever listened to me and my medical concerns. She's a jewel in a sea of pebbles. I highly recommend her for any hormone issues.

I have seen Dr Mullis a couple of times, and his PA once…read more Dr Mullis is very caring and knowledgeable. I find him to be up to date on the latest health news. He is easy to talk to and has good advice without taking a jump to conclusions approach. I am not very fond of his office staff. They book physicals 3 months out, but when I mentioned this to Dr Mullis he seemed shock and said the wait isn't that long. Good luck trying to get anyone to answer the phone. Someone did return my call, but they called my cell phone back instead of my work phone # which I left for them twice. My last wait time was over an hour, although it was the day before the holiday and they worked me into the schedule (after cancelling my original appt that I had for months and then trying to re-schedule me 3 months later). However, once I got in the room, Dr Mullis apologized that my original appt was cancelled and about the wait that day. He seems very aware of what is going on, unlike many other doctors I have seen that seem oblivious that you are spending half of your day in their waiting room.

i was given an appointment 1 month after my first visit by a employee…read more that is too long to wait after first visit, the scheduling needs to improve.

This office was MUCH better when it was Bay Walk in Clinic…read more They are extremely slow and they got my wife's information wrong despite her filling out a ton of paperwork. So when her prescription was called in, my insurance denied it. So, back to the clinic to get that straightened out. All in all we were more satisfied with this clinic than Urgent Care. The physician seemed pretty caring and actually spent some time with my wife. We liked her a lot.

WalMart had my Rx and it had no refills left on a Wednesday. WalMart pharmacy said will notify my…read moreDoctor that I need a refill by fax. Friday no refill and WalMart tells me since I ran out, to go to emergency room if I need. We can't make your doctor respond. Thank God in Heaven for Dr. Renee and Nurse Angie, they stepped in and notified WalMart to issue me an Rx for my insulin. Good place, good service, great people!