As a nurse for decades, I think I'm a pretty tough critic. I scoured all the options for primary…read morecare locally, asked lots of questions and ended up booking with Heather a few years back. What a solid decision. From my entry at the door through my office visit to my exit, I felt welcome and cared for. She was thorough, frank, honest and kind. I ended up with something serious and she supported me through that. I'm grateful and blessed. A great practice.

Heather Taylor runs a superb practice staffed with cheerful and helpful people. Appointments are…read moregenerally always on schedule and the visits are always productive. Heather has provided excellent referrals to specialists, which have worked out very well. Her communication is superb, as she will reply to inquiries the same day. I always feel as if she has her clients' needs always as priority one. I am glad I found this office and hopefully I can also get the wife in to see her shortly.

I started going to see Doctor Aracelia Bernier quite a few years ago today as she was near my house…read morein Lynn Haven . They have since moved over to Jenks Avenue due to HWY 390 going 4 lane. They offer a diet program where they monitor you controlling your carbs. They will fit you in without an appointment. She is very observant and cares to help you find your way to healthiness. She speaks Spanish for those having issue with speaking English

I cannot brag enough about Cassie Pierce and her nurse Terri. She NEVER rushes me through an…read moreappointment. She takes her time and honestly listens. She will get to the bottom of any problem you have. If she says she is going to do something she will do it . I have a lot of health problems and she is so caring. She and her nurse are the absolute best there is. You can tell she loves her patients. I cannot brag on these two enough. I recommend them to EVERYONE! The desk staff is also amazing. So kind and always cheerful. Hands down the best family practice clinic I've been to.

Highly recommend for quality healthcare. Outstanding clinic with caring staff and excellent service.read more

This review isn't based on one bad experience, it's based on a pattern…read more I've read the office's responses to other reviews where they explain that physicians are human, schedules sometimes have to change, and that they have nurse practitioners available when a provider is unavailable. I completely understand that. Healthcare is unpredictable, and I don't expect perfection. What I do expect is communication and the same respect for my time that the office expects from its patients. Today, I took time off work, drove 30 minutes each way, spent money on gas, and arrived for my appointment only to be told it had to be rescheduled. The office told me they called once. I never spoke to anyone. I never confirmed a new appointment. One unanswered phone call is not confirmation that a patient received or accepted a need for a schedule change. There was no second phone call, no text message, no patient portal message, no email, and no real effort to ensure I actually knew my appointment needed to be changed. The office's responses to other reviews also state that nurse practitioners are available when a physician's schedule changes. That wasn't my experience. No nurse practitioner was available to see me today. In fact, I couldn't even be rescheduled with in the next month. The earliest appointment I was offered, even after telling the office I didn't care which provider I saw, was five weeks later. This isn't an isolated incident. This office has been quick to enforce its policies when I've been the one running late. I've been charged for appointments because I was late. If a patient is more than a few minutes late, the office expects them to accept the consequences. But when the office changes an appointment without confirming the patient was actually notified, the patient is expected to absorb all the inconvenience. We're human too. We have jobs, families, schedules, and financial obligations. Taking time off work costs money. Driving an hour round trip costs money. Gas isn't cheap. My time has value just like yours does. The issue isn't that schedules change. The issue is the lack of communication and the double standard. Patients are expected to respect the office's time, but the office doesn't seem to respect theirs. To make matters worse, many primary care visits simply result in referrals to specialists anyway, meaning another appointment, another copay, and even more time away from work. I would seriously consider changing providers after experiences like this. Unfortunately, in this area, that's easier said than done. The population has grown faster than the availability of primary care providers, and most practices are already at or near capacity. Switching often means long waitlists, difficulty establishing care, and starting over as a new patient. Patients shouldn't feel stuck with poor communication simply because there aren't enough providers to meet the community's needs. I hope this office recognizes that and starts treating patients' time with the same respect they expect patients to show theirs.

The only good thing about this place is that they accept VA; so my care didn't cost me anything…read more(except meds)... I got extremely ineffective and inaccurate healthcare from them. I showed up with a rash and they told me it was bedbugs. They gave me pesticide (poison) that is prescribed for lice or scabies to apply to my skin when it wasn't even the right diagnosis. That in turn gave me a worse skin reaction. They didn't ask enough questions to figure out that it was just stress hives that got infected. I had to rely on friends and family to provide the correct health advice. They really need to hire better providers that know what they are doing. I hope I never have to go back there for an emergency when I can't get in at the VA clinic.

Dr O'Connell has been my doctor for 3 years now, and I cannot be any happier with a doctor. He…read moretakes his time and really listens to what you are saying. Is not quick to jump on " let me write you a script and move to the next patient" My family has been in the medical profession since i was a child. He is one of the best!!!

Kristi was very easy to talk with and seemed genuinely concerned about what was happening in my…read morelife.

Went to Kristine Serian for many, many, years, until I move to Georgia. She was my primary care…read moreARNP for over 2 decades and she was always caring and knowledgeable. She made referrals to specialists as needed, it was easy to get into see her and she was always diligent and determined to get to the bottom of the problem.

I absolutely hate going to doctors' offices, it always scares the hell out of me. I have to say…read morethat having my care done by Tiffany Martin has been the most pleasant experience with healthcare that I have experienced in my 65 years on this earth. She is very thorough, communicates very well and listens to a patient's concerns. I feel so much better about getting healthcare since I started going to her. I highly recommend her for your healthcare needs. You won't regret it.

Tiffany Martin, ARNP is an excellent listener and parctioner! she is very through and attentive…read more staff very helpful and polite!

Office staff very rude and unprofessional! I was out of town and needed to speak with my doctor…read more.. I was told if I wanted to talk to the doctor I would come to the office. This office is disrespectful to their patients! They ignore their patients. They say they offer telehealth but I was told if I wanted to speak to a doctor I would come to the office, the doctors were busy taking care of patients that did come into the office. I have never been treated so bad by a doctor office... Then they do called fired me cause I got angry! I don't understand how a so called doctors office could care so little about their patients. It's very disturbing how this doctor could let such unprofessional behavior happen but guess the doctor doesn't care either! Beware of this doctor office!! If you don't act the way they think you should act or you speak up! You will get FIRED! And yes they send you a letter firing you! Just don't use them and save yourself the headache of having a doctor you can NEVER GET IN TOUCH WITH!!!

Never thought that anyone would use Yelp to find a doctor. My brother works here as does his wife…read more I was just messing with him and don't want anyone to not use their office. They took good care of me for many years, and I am still alive.