I tried calling and I guess they are now having residents answer the phone. The lady who was…read moreanswered said she was a 90-year old Korean lady and there was no one younger than her there, and no one who spoke English

Lookup report complaints. Facility is segregated & some prior residents feel like they're going to…read moreget kicked out & facility turned into a Korean only place~https://secure.dss.ca.gov/CareFacilitySearch/Search/Detailview/197607682/740/#detailview LPAs reviewed files for ten (10) residents. Facility does not handle money for residents. The following residents' files were missing appraisals/needs and services plans: resident 1 (R1), resident 2 (R2), resident 3 (R3), resident 4 (R4), resident 6 (R6), resident 7 (R7), resident 8 (R8), resident 9 (R9) and resident 10 (R10). R7 and R10 have incomplete physician's reports that do not include information regarding residents' TB (tuberculosis) status. LPAs reviewed medications for the same ten (10) residents. LPAs observed missing medication orders from physicians in the following residents' files: R1 and R2. LPAs observed missing or incomplete centrally stored medication records in all 10 residents' files. LPAs observed the following residents missed medications: R2, R8 and R9. LPAs noted that the medications were left in the bubble packs, however staff had noted that the medication had been given. LPAs also observed that R3 requires injections and R3's physician indicated that R3 is unable to administer the injections. Staff at the facility indicate that they test R3's glucose levels and assist with giving injections. Staff that administer the injections and test the glucose levels are not Registered Nurses. LPA reviewed files for four (4) staff regularly scheduled at the facility. Staff 1 (S1) and Staff 2 (S2) have expired first aid certifications; S1's expired in June 2015 and S2's expired in February 2015. Staff that distribute medication have appropriate training. All staff have required training. Upon arrival to the facility LPAs met with Registered Nurse (RN)/Staff 5 (S5) who informed LPAs that he/she has worked at the facility for two weeks, four days per week and oversees facility caregivers. S5 indicated he/she assists all residents as needed. LPAs noted that S5 does not have a criminal record clearance and is not associated to this facility. Pursuant to Title 22 Division 6 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 809-D): The licensees representative was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. Exit Interview Conducted / A Copy of the Report Issued. https://secure.dss.ca.gov/CareFacilitySearch/Search/DisplayWebReport/197607682?iRptNum=10&reporttype=INSPECTION Licensing Program Analyst (LPA) Nino Santos conducted an unannounced complaint visit to this facility to initiate the investigation on the above complaint allegation. It is being alleged that the facility does not have sufficient spave to facilitate activities. During the visit, LPA conducted interviews, toured the facility and reviewed facility sketch/floor plan. Information received from interviews revealed that the facility activity area was moved from a former activity room/area to a section of the dining room. The former activity room measured approximately 30 feet by 30 feet and the section of the of the dining room being utilized for the new activity room/area measured approximately 23 feet by 21 feet. Information received also revealed that due to the layout of the dining room, the view of the resident(s) that participates in activities is obstructed and/or is hindered causing delays and/or interference with other functions. Based on information received, the allegation is deemed SUBSTANTIATED. Per California Code of Regulation, Title 22, Div 6, Chapter 8 the following deficiency was observed and cited: (Refer to LIC9099 - D). Exit interview conducted, appeal rights discussed, and a copy of this report was issued. https://secure.dss.ca.gov/CareFacilitySearch/Search/DisplayWebReport/197607682?iRptNum=5&reporttype=COMPLAINT

Having to place a loved one in the care of someone else is just about the worst experience you can…read morego through. I originally placed my mom in a highly- recommended, large-scale memory care facility in the Torrance area. It was a total nightmare. It ended with my mom unknowingly escaping the facility through a non-alarmed entry point, only to wander the streets for 45 minutes before being located. My family was then told we had to remove my mom immediately because of her compulsive "exit seeking" behavior. I had no idea where to go, and how I would find someplace safe for my mom with no lead time. By glorious chance, I found Lauren at Family Connect Memory Care. We had a couple of conversations on the phone, and she was so incredibly kind, supportive, and patient. She told me that she could immediately welcome my mom into one of her homes (this one was in Solvang at their Chalk Hill Facility - because all of her Torrance homes were full). Lauren walked me through the process, and made everything happen quickly, and before you knew it, we were on our way to Solvang. My mom passed away in November, but the last two years of her life were filled with love, kindness, dignity, friendship, art, music, exercise, healthy meals, yummy snacks, and the protection and care she deserved. These staff members are literally angels on earth. They care so deeply about the residents, and sometimes that is not easy. I know that I struggled with my own mother when it came to hygiene, meals, and exercise, but the staff does an amazing job making things happen with grace and patience. They meet each resident where they are, and they really understand the different stages of memory loss, the pitfalls, the trials and tribulations, and the seriousness of what these residents are going through. The residents were engaged at all times... listening to music, being read to, doing arts and crafts, having a hairdresser come in, having manicures by the staff, celebrating holidays and birthdays, enjoying the sunshine outdoors under the pergola. Days at Chalk Hill were structured, thoughtful, and helped give purpose back to the residents. The staff and Lauren were so good to my mom, and my family will be forever grateful. The bottom line is that I can't recommend them enough. It's a miracle that I found Lauren, and that she welcomed us into the Family Connect Family. She will always be there for her families, just a text or a phone call away. Professional, responsive, supportive, well-versed in her field, caring, passionate. The list goes on. If you are in that heartbreaking place of making this difficult decision, I encourage you to reach out to Lauren, talk to her, you'll see that she can help you through this process. Your loved deserves the best, and it doesn't get better than Family Connect Memory Care.

Lauren has developed specialized homes for people with memory loss. Her homes in the South Bay…read moreprovide stellar and loving care all under the watchful eye of Lauren. The model of care for people with memory loss provides a cognitively stimulating home which is exactly what people need as treatment for their cognitive impairment. Excellent care!

My Mom has been living at the Toluca Lake Manor small, 5 resident care home for 3-1/2 years. I am…read moregrateful to all the staff who interact with her all day, morning, evening & night. She is full care after strokes left her 'incapacitated', her word. They take extra time after putting her back to bed to do skin care to her legs & feet, and she is always dressed, hair done, room clean when I visit. We spend most of our time outside in the courtyard when weather permits and her cat, Prince, is petted by all the residents & staff. I am very appreciative to find this care home for her & her lovely cat.

Say they offer 24 hour service. But when I called at 11 pm to check on a patient they, gave me a…read moretongue lashing about not to call so late and the person had a motor mouth and was yelling over the phone. So if your thinking of putting you loved one there, tell them to have their heart attack during the day because it is too inconvenient between the hours of 10 pm and 5 am.

Need help, push the buzzer, wait and wait and wait. Most the help act as if they are doing you a…read morefavor and don't act if they like what they are doing. Food is atrocious, a hungry animal would not eat this so called food. Ratings are very bad the chef?? Does not understand good neutriction. Quality of food is very, very low

My uncle stayed here for short term rehabilitation after his hip replacement and we couldn't be…read morehappier with the care he received. The staff were kind, attentive, and treated him with real compassion. The therapy team was amazing and helped him regain strength and confidence. The facility is clean, welcoming, and kept us updated every step of the way. Thanks to them, he's home and doing so well. Highly recommend!

Very good care, clean and professional environment. Staff was such big help, very supportive…read morethrough the process of accommodating my patients and their families. Caring nurses, knowledgeable, professional and attentive. The charge nurses are always helpful and responsive to all my questions, has been very accommodating going above and beyond to provide the needed care and facilities necessary for my patients. The best nursing home experience l've had so far, I trust this facility with the care of my hospice patients.

Great facility! Great staff. Would definitely recommend. My mom was well taken care of.read more

I am a professional senior care advisor in the Los Angeles Basin and I hate to see vindictive…read morepeople bash and excellent board and care in this way. It damages the reputation of a place unnecessarily. It is unfortunate because I know their mother was treated very well by Lilit and Art, two of the most loving people and care givers you can find. Further, Yelp this is no way to gauge how good or bad a board and care is. For educational purposes I urge anyone who is looking for a quality assisted living facility to look at the Dapartment of Social Services website https://secure.dss.ca.gov/CareFacilitySearch/ to truely determine for themselves what is good as it provides violation history and complaint history on a particular assisteed living facility. Please don't rely on venom like this to make a decision!

My mother was luckily only in this place for little over a week. She was moved because of the poor…read morequality of communication, and nonexistent dementia care services. Also, I was unable to get information about my mother with regard to her well being. I live out of state and it is frightening not knowing if she is well. The manager and owner were very rude from the onset about answering questions such as; How much is your facility? Do you have registered nurses, nurses aides or any certified personnel? Is there a doctor/nurse who evaluated her upon arrival? What activities and care do you provide for dementia patients? They refused to answer my questions about their own facility and the services my mother could expect. Their communication with family members is lacking so was the care they provided. When she was picked up to be moved to her new home, we were handed trash bags with her belongings; in them were someone else's clothes. Her shoes, blanket and some of her recently purchased winter wear was missing. I cannot tell you how stressful it is to have a loved one in a facility where no one will communicate but will take your money. I think the most terrible things about this place are their advertisement and services are false. A better choice for dementia care is somewhere else.

A big thank you to Astoria's new Executive Director, Maria Quizon, and Maintenance Director, James…read more When I learned that residents were losing access to TV programming after 5 p.m., I brought the concern to Maria's attention. She listened, took it seriously, and worked with James to restore the programming for residents. This may seem like a small issue, but for many residents, evening television is an important source of enjoyment, comfort, and connection. I truly appreciate their responsiveness and willingness to act on resident concerns. Thank you, Maria and James, for your teamwork and for making resident quality of life a priority.

I've picked my mother up on several occasions where it is evident she is in respiratory distress…read more I've had to take her to the doctor and they've asked why the facility has allowed this to occur. Very recently, this occurred again and she ended up first in the emergency room, then was hospitalized for a couple of days. I have asked to speak with the director to inquire about staff protocols and whether or not a RN is on staff. She has not responded to either calls or emails. The actual staff working with my mother seem very caring. Management seems very lacking.

My review is unique in that it's from the perspective of an entertainer…read more I've worked at Country Villa East, now named 'East Terrace Rehab, periodically for more than 10 years. I've also worked at approx. 10-15 of their sister locations. The staff has always been friendly and accommodating: an overall pleasant place to work. The problem comes in when it's time to get paid. Out of the 200 facilities I've performed at, the Country Villa chain has always been slower than most places in paying their entertainers. It only seems to have worsened after the pandemic. Now you'll be lucky if you see a check within 2 months of your performance. This is typical for corporate takeover facilities, where 'non-essential' hires are financially squeezed to save money while increasing profits. Expect the trend to spread. This review is not just for me, but for all the other hires who can relate. In the end the residents pay the price. This facility is not a nursing home! Most of the residents are young, 60 and under. For long term residents, the lack of entertainment can't help their mental and emotional health. The focus seems to be mainly on physical rehab. For the entertainers....skip on this one, or look forward to chasing your money long after you've worked. Not in 2024!

This place is a death trap as dirty as filthy and their races on Caucasian and the black people…read morekept yelling to get white out of here the doctor never saw me he ordered medicine which made me throw up and spent blood all over the bed who refuse to send me to the hospital finally after refusing to give me the blood clot for my leg I wonder being rushed by the thank God the LAPD of the fire department which put me in the hospital with a massive blood clot in my lung unless you hate somebody and you want him to die go here other than that do not stay away from this place they treat people like dogs don't even want to feed you they don't give you water bad to eat and bring my own food for the first day the doctor never sees you and they bill Medicare for services that were never rendered it's in legal facility scamming Medicare and medical charging for services that were never rendered on top of that trying to kill the patient I'm still in the hospital 3 months later from the doctor refusing to give me the blood thinner with massive and blood clot in my lung be warned you do not want to die if you go there and they don't take you to the hospital which they refuse to call right away you can die