Came to The Emily Morgan Hotel in San Antonio for the La Pitit Chef dinning experience. The hotel is very nice inside. They have a large lounge area with a fireplace. There is a bar as well. And down stairs is like a basement setting with bathrooms. They do have self parking on the side of the building. Everyone was very nice when we came here. Even as we left and were outside, the employees asked if we enjoyed our time here. (They were on their break) read more

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Disappointingly dirty and badly cared for hotel - which is such a shame for a beautiful old San Antonio building with tons of history. The restaurant:bar staff is great, especially Monica, who made it an enjoyable drinks and dinner experience. Unfortunately the rest of the hotel was super disappointing, with disinterested and disorganised front desk staff, very dirty floors/carpeting in the rooms, and poor quality furnishings and fixtures. The elevators are very old and slow. It was fun to spot some of the "haunted" signs, though - my jet tub randomly and noisily started spewing out air jets one afternoon, and stopped about 15 seconds after I went into the bathroom (there was no water in the tub and I hadn't used the shower yet). The wall lights in the room also came on by themselves one morning. Not scary, just a fun feature of an old noisy building. read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - Super dirty bathroom fixtures - Hotels Near Me - San Antonio, Texas

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Location is really convenient. Next to the Alamo and the mall and riverwalk. Quick walk to many of the highlights. I understand this is a historic hotel, but so are many of the hotels on the riverwalk. Virtually all the hotels in this area are billed as historic, unique and were at some other time a business of some other sort than a hotel. This said, you expect a unique experience when you stay at one of these properties. You put up with older decor, antique furniture, eclectic sounds. The following are disappointing and the reason I rated this experience at 3 stars... 1) Gnats at a restaurant that charged $55 for a buffet for 2 people. Couple this with a fly catcher next to the food... honestly, we should have walked out instead of continuing to eat there. That's on me... but definitely wanted to let others know so they can avoid that experience and ownership knows what their managers deem acceptable practice. For $25 a plate and $180 a night... you can do better. 2) Water pouring from the ceiling in the lobby the morning you wake up. This is the part where you know you are staying in a historic hotel. You expect unique experiences. What you don't expect is the staff to not address it. The management didn't print a letter, send an email, or offer any kind of apology. As a customer service driven industry, one that prides themselves on experience and getting out ahead of the pack, I would have liked to have seen management address the elephant in the room rather than stand idly quite and assume no one say the gallons of water cascading from the ceiling. Do better! Send a letter apologizing for the inconvenience at the very least and comp a cookie or two. You depend on customers and when you have a monumental failure like this, step up and own it. You can't help it when problems come up, but you definitely own the response. 3) Tell guests at check in if you are not planning on freshening up the room or providing daily room service. Why make guests call and ask? I've stayed at many properties and all tell you to expect room service daily or not. They also tell you what to do if you would room service if they don't typically offer daily room service. This hotel is billed as a 4-5 star property. To be rated this highly more should be expected of the management when problems arise. read more

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My visit was Sunday - Wednesday, I came for my son's graduation from Fort Sam Houston. Very conveniently located near the airport, the base, the RiverWalk, and the Alamo is directly behind the hotel. The rooms are small, the hot water is hotter coming out of the sink versus the shower. Bed is very comfy! I do nothing there is a bad view anywhere from the hotel. Staff was friendly. I recommend NOT parking in the city parking lot and save a lot of money parking on the street. It's like $3.00 for 10 hour parking, and parking is free after either 6 or 8 pm. To park in the parking lot is about $40 a day. read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - View of hotel from The Alamo - Hotels Near Me - San Antonio, Texas

I stayed with a friend for two nights, and we had a really unpleasant time overall. The hotel was not what it was billed as, certainly not the standards of a 4 or 5 star hotel. The rooms themselves felt more like 2 stars, as the furniture was all pretty old, the bedsprings made a lot of noise when you moved, and the whole place was dingy and needed a freshening up. There were peeling decals, chipped paint, strange stains, and generally felt like something from the 1980s. What really made our experience bad was that the climate control could not be controlled. We had the same problem in two different rooms on two different floors, so it seems like a building issue. In both rooms, we could not adjust the temperature, and the vents just blew hot air. It got so hot in the rooms that we were both sweating and unable to sleep. It was below freezing outside, but we couldn't open the windows or do anything to cool it off. The thermostat was turned all the way to 64, but it was easily over 80 degrees. After getting almost no sleep the first night, I begged to be let out of the second night's reservation, but the hotel refused. They offered only a $50 credit and new room, which was only less run down than the first and still had the terrible heating issue. (And they never actually applied the $50.) When we reported that we still were unable to sleep the second night, all we were offered were free breakfast tickets, which we didn't want or need. (We had dinner the first night at the hotel restaurant, and the service that I would not return there anyway.) I regret deeply not just eating the price of the second night and going somewhere else. I felt like the hotel did not care about my discomfort at all. And yes, it does seem to be haunted. We saw and heard plenty of weird stuff, but I could have overlooked that if I wasn't having near heatstroke in the rooms. read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - The Alamo view was only visible if you were over 5'8" - Hotels Near Me - San Antonio, Texas

Unfortunately stayed here on a special night in a second floor suite and was disappointed. The front desk service was nice enough, but none of the outlets in our room charged our phones. (We brought an external charger thankfully). We woke up and it was 60 degrees in the room but it couldn't be changed! Our suite might've had a library but it didn't even have a microwave, and what we paid for it like as a large room at least have a microwave! TV remote only worked 50% of the time. It was just okay until I looked closely around the tub and some of the paneling on the walls. I love that it's a remodel of a super neat historic building but it needs some TLC and I'll probably stay elsewhere next time sadly. But a beautiful lobby area! read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - Bathtub - Hotels Near Me - San Antonio, Texas

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I love everything about this hotel! Location , history , decor , bar and friendly staff. Can't wait to stay again.

This review is July 4, 2025 and is immediate while we are still in the room. We have two more nights here. We get back from our Sip n Cruise tour on the riverwalk and everyone is in front of the Alamo waiting for the fireworks. We came on up to our room 708 to watch from our window. My wife jumps in the shower real quick. The fire alarm goes off. We walk 7 floors down to the first floor. False alarm. We make it back up to the room. I take a bath. I did not shave. After drying off I grab a fresh pair of underwear and sit on the end of the bed. I put them on. I go back to the bathroom and hang my towel up and turn the lights out. When I walk back into the room there were three very fresh and wet blood stains on the end of the bed. We could not find where the blood came from. I leaned across the bed with my belly touching the bed. When I stood back up there was slight blood where my front waist would have touched. The left inside and front of my underwear was covered in blood. I and my wife inspected my body and especially my mid section and absolutely no cuts. No scratches. Not bleeding from any orifice. This was our second room. We were already moved from the 2nd floor to this floor because we were not given what was requested but management was gracious enough to switch us. The first room was literally atrocious but this room visually and for comfort is very nice. But I have no explanation for the blood!!!!! Management did send us a nice bottle of champagne and chocolate covered strawberries. read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - Unexplained fresh blood. - Hotels Near Me - San Antonio, Texas

The valet scammed me out of $92.i used the valet to get my car parked in OCTOBER for a work trip one day over night trip, I left the next morning, never left the room just went to sleep and have dinner in the lobby. 3 months later I get a bill for $92 from a COLLECTIONS agency saying I had a bill I never paid! They parked my car somewhere and they got my work vehicle a TICKET THEN never even told me so I could get it sorted before it went to collections. I will move my business to Marriott because this is ridiculous and no one has been helpful read more

I wouldn't stay here again. It's not appealing and the staff are not friendly except ONE out of 8-9 different valet guys. No one is welcoming or greets you. Not even management. They are all too busy in their phones or talking amongst eachother about their personal lives. This was my husbands go to hotel when traveling here for business, but when I'm traveling with him, we will definitely not be staying here. I worked for the hotel industry and expect better! read more

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I did not stay at this hotel, I just walked around the entrance and sat at the bar for a drink. This hotel is very well maintained and classy. The bartender was attentive & my Paloma was great. My friend enjoyed the old fashioned. read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - Paloma & old fashioned - Hotels Near Me - San Antonio, Texas

elevators suck, haunted, no stairs, my toilet clogged. that's all u have to say, im dissatisfied, emily.

Where to begin? My first experience with this hotel was when I called ahead to inquire about their parking situation. As soon as the front desk picked up, I was promptly put on hold. After about 20 minutes, I decided to hang up. When I arrived at the hotel, I noticed that the person at the front desk wasn't even busy. The hotel workers who stand outside also, did not even bother opening the door for me when I walked past them. By the way, parking isn't included in the room rate, and you have to use the public parking lot. That adds an additional $38 every 12 hours. I arrived quite late and was hungry. Fortunately, their bar served food until 11 pm. It took about 30 minutes before I was acknowledged and asked what I wanted. I ordered a sandwich to go and asked how long it would take. The lady at the bar assured me it would be ready in about 20 minutes. So, I ordered a drink as well. An hour later, I finally received my food. Luckily, the chicken BLT was still warm, but the fries were cold. Now, the hotel may look nice on the outside and in the lobby, but the rooms are very small. I got a king bed, so I can only imagine how much smaller their queen or single beds are. They also don't have a fridge or microwave in their rooms. Instead, they provide an iron, a small desk, and a lounge chair. The lighting could be better, as it's not well-lit when it's dark. To add to my surprise, I found a grasshopper just casually chillin' in my room! On the first night, the elevators were working fine, but they were slow. The next day, one elevator was out of service, and only one other one seemed to be working. However, it took the elevator cab 20 minutes to reach my floor. You can take the stairs, but they're exterior, and in the heat, that's not a pleasant experience. Overall, I give this hotel a one-star rating. The only positive thing I can say is that the Moscow mule I ordered at the bar on the first night was decent. However, I wouldn't recommend staying at this hotel. For a Hilton, it's not worth the money. It's subpar at best, and there are many more positive aspects of other hotels. I'm glad I had an event rate during my stay, as it saved me money. read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - A grasshopper - Hotels Near Me - San Antonio, Texas

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If you are looking to pay $49 per night to valet your car, have it show up 45 minutes after scheduled, then have the manager on duty tell you she can't do anything and you will have to go back and work it out with the valet, this is the place for you. Same valet service 3 times in a row now, this will be my last. There are simply too many other places to stay downtown. Rodolfo at the front desk is great btw. read more

Still love this hotel but staff needs training in welcoming guests. Especially valet. Got back to the hotel after visiting the botanical garden and there were 2 other guests standing in front of the building waiting for the valet. We all figured he was fetching a car. One gentleman had been waiting 15 plus minutes. I finally went inside to the front desk to inquire and there was the valet playing on his phone. I asked if he had help and he laughed. Finally I informed him he had 3 guests waiting for him outside. And he took his sweet time responding. Maybe he had a bad day, but if so you are in the wrong industry. read more

My first stay here was in June 2000. I remember the room being kind of on the small side. Makes sense - since the building itself is so old. Never occurred to me that this place would be haunted - despite being built on this battleground of Texas history. I rolled up after midnight after watching M.I. II and my bf was taking too long in the bathroom, iykyk, so i figured ill go downstairs to the lobby. every downtown hotel has a bathroom in the lobby right? I went downstairs, nothing. I asked the front desk and he directed me to the basement. Sure, no problem. I took the elevator to the basement where the banquet rooms were and old pictures of the building, too cool right? lol. I went to the ladies room and as i was about to exit my stall, I heard someone peeing in stall next to mine, i heard tissue paper unrolling from the metal roller. I passed the stall only to realize I was the only person in this public bathroom. The heck?? I washed my hands and left, but it still hadn't hit me how haunted this place was. I read the caption on one of the photos i passed when i walked in and felt very uncomfortable... like i was being watched. I went to the elevator and then the door wouldnt close? I was like well... do i take the stairs? do i risk getting locked in a stairwell or stuck in an elevator? (finally it closed after about 5 minutes - an eternity in fear time - and then went to a floor i didn't select, before finally taking me bk to my floor. Goodness, the next time i stayed here was July. My kids were 1 and almost 3 at the time. We needed a fridge for breastmilk and luckily the priceline express deal gave us this accommodation. As soon as we walked in the phone rang with nobody on the line. great. I blessed the room with holy water and reminded the ghosts they were not welcomed here in my room or near my kids. there are plenty of other floors - go haunt and hang there. my daughter turned 3 and she cried for 2 hours in my lap. We never could figure out why - nothing happened so we worried it was paranormal again but we just prayed about it and over her. The room itself had a separate mini living room - it was a corner room and the mini fridge. it was nice we could see our car from the window. the bathroom definitely needed to be updated but it got the job done. Would I stay here again? no. not with my kids. Its definitely more of a couples spot. great restaurant/bar in the lobby. a must try while visiting. read more

Historic hotel with a Paranormal twist We did not stay in this historic hotel but I was intrigued in its rich history. I read articles about it and found them to be fascinating especially its past when it was once the city's first Medical Arts Building and was used as a medical facility (downstairs level were the offices and the top floors was the hospital). We were curious... We visited the hotel while we were in San Antonio. It was said that the 7th, 9th, 12th, and 14th were the most haunted floors. It remains to be seen and I'm not a believer of the paranormal but we had a chance to speak to an employee in the basement. She shared some eerie experiences including once when she was cleaning on one of the floors and was about to go inside the elevator, as she started to push her cart inside she was taken aback to see a a lady in black and gray towards the back of the elevator. She apologized to the figure and said she didn't see her. Then the apparition disappeared. She had more stories to tell... we were all ears. We did go up to the 9th floor. It had undeniably the smell of a hospital, you know, as you walk in one right away you notice a different smell profile. It had a strong odor. Oh, also there is no true "fourteenth floor." The 14th floor is actually the 13th floor. The Emily Morgan was inducted into the Historic Hotels of American Organization in 2015 but earlier, in 1977, it was recognized by the National Register of Historic Places as part of the Alamo Plaza Historic District and won other awards, as well as being featured in plenty of magazines. Very distinguished building indeed. The hospital... err, hotel is in a great location in downtown San Antonio. Pretty much walking distance to the RiverWalk and just around the corner to The Alamo. Would love to revisit SA for a third time and stay here at the Emily Morgan. The lobby is beautiful. Review #2829 read more

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Absolutely do not stay here . First of all the breakfast for 25.00 is a joke . Nothing more a continual breakfast. There valet parking they double charge you and when you realize it you are already home and no one will deal with it . I have tried calling the general manager for a week now and he does not answer and will not call back . I have been to San Antonio many times stayed all different places this has been the worst experience of all. I do not recommend read more

I had a good stay here while in town for a conference. The room was a good size and had a beautiful view of the Alamo out the wall of windows. Room could use a little refresh- some discoloration on parts of the wall and ceiling. The TV seemed very far from the bed which wasn't ideal. Otherwise the room was pretty good for an older hotel. The hotel is convenient to the river walk and many shops and restaurants but a little further to the convention center. Service was so-so. Some staff were awesome and went above and beyond while a few were less friendly/helpful. A staff member at the restaurant tracked down a food request I had which made my morning! The desk clerk who checked me out was friendly and helpful. The valet were all excellent! read more

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Unfortunately I can't recommend this place. If you want to see a place with some history for sure stop in for a visit. Or to be spooked by some ghosts... If you're looking for a nice place then this is not the right place to stay. The rooms need some serious updating. There are only 2 plugs in the entire room. The hot water was not working most of the time. As a Hiton honors guest they did not provide even the simple water that standard. We also did not get the room we requested. The staff was not helpful and did not help with much of anything. Maybe 2024 they will improve. read more

I wish I could say I recommend this hotel but I don't. Check in was easy, per usual. We got upgraded to the higher floors and the view was nice. However, the room smelt like an old library.. we didn't need much from the staff during our stay so I can't say whether they were good or not. But the room we got had bed bugs.. I tried to call the front desk and speak with a manager and they told me he wasn't in yet. I told them what was going on and I wasn't looking for a refund nor a free stay. I just wanted the room to be put out of service so they could have it deep cleaned and resolve the issue. I never got a call back from the manager.. I called again a few days later & I still couldn't get a hold of the manager so I asked for an email. They gave me the GMs email in which I wrote him an email. I never got a reply.. very unprofessional and not clean. Wouldn't recommend this place. read more

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Easy checkin. Seamless in fact. Love the valet as there was a huge event at the Alamo the weekend we were there. Oro was wonderful sitting at bar enjoying a nightcap. The room was perfect for us and the best part was watching Martina McBride perform for the 1774 Alamo Event read more

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If I could give this hotel zero stars, I absolutely would, but one star will have to do. We coordinated a wedding block at this hotel nearly a year before our wedding date and wound up securing over 80 guest rooms for this hotel. About six months before the wedding date, we coordinated with their Senior Sales Manager the fact that we would be transporting 100+ guests back to the hotel after the wedding for an after party at the hotel's bar, Oro. All was confirmed and we were so excited to keep our celebration going with so many loved ones who had traveled from out of state (or out of the country) for our nuptials. She explained that the hotel bar would be open until 1 AM for our group, which was perfect for us! We spent the money on shuttles to transport guests back to the hotel that night. To our surprise, not one staff member knew of our party, and we were treated like the most incredible burden by the hotel's own bartenders, who explained to us that they were closed and would refuse to serve any of us (this was at about 11:39 PM). As you can imagine, this ruined everyone's evening and we couldn't believe the sheer ineptitude and lack of customer service training from staff at a so-called "luxury" hotel. Speaking of luxury, we were doubly surprised to be placed in a wedding night suite where there was a leak from the ceiling that staff thought appropriate to resolve by simply bringing in a bucket to place on the floor to capture the water. Eventually, we were moved, but it took speaking with three different staff members to make this happen. After the debacle (and us missing out on the once-in-a-lifetime opportunity of celebrating AND saying goodbye to all our loved ones), the hotel thought it appropriate to resolve the issues by (1) comping our room (which seemed like the most obvious and rudimentary remedy) and offering us a "Be My Guest" certificate, as though we'd ever willingly choose to stay at this awful hotel again. If this alone isn't convincing enough to get you to look elsewhere for accommodations, the guests we DID get to see the next day complained about heaters in the rooms not working, despite the fact that it was below 30 degrees out. Absolute joke of a "luxury" hotel, and there is ample reason why our wedding venue suggested we look to other options. I only wish we had listened! read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - This is how a "luxury" hotel solves for a leak on your wedding night. - Hotels Near Me - San Antonio, Texas

Beautiful, pet-friendly hotel located right next to the Alamo. We spent Thanksgiving night here with our dog. The room was very comfortable and had a great view of the Alamo. Staff were very nice and helpful. We had Thanksgiving dinner at the Palm but would definitely try the hotel's hosted dinner next year. read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - Hotel room is right over the Alamo - Hotels Near Me - San Antonio, Texas

I will NEVER stay at an Airbnb or another hotel anytime I go to San Antonio!!! Airbnb will charge u a cleaning fee but expect u to clean the heck out of the location it's confusing. This was theee best experience I've had a hotel. The staff was amazinggggg JOHNNY & RUDY really made my family's stay epic! But allll the staff was so nice and had that southern charm. They were very accommodating and clean. We are so happy. Thank you staff. read more

I was really disappointed in this hotel. I have been to double trees before and this was a big let down. The amount of money I paid for this was not even close to What it was. The bathroom was super small the Shower was like for a kid so small. The ceiling had cut out holes and was dirty the shower had some mold growing on it. The ac until every time it cut off made some loud noise. Definitely annoying when your sleeping or watching a movie. The plus in the lights by the bed didn't work so You had to plug in the iron and phone on the desk area. The only good things about this was the hotel was in a perfect place to the river walk and the Alamo. Oh and of course the cookies! read more

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Weekend getaway with hubby was a blast. We decided on the Emily Morgan because we love historic hotels. The gothic feel from the outside leads to updated and modern perks inside. We attended the dinner detective show at the hotel and had a blast. We visited the Alamo, Riverwalk and enjoyed our view of downtown San Antonio. Shout out to Johnny and Phillip for being such great hosts and ensuring we had a good time. We will definitely be back when traveling to San Antonio again. read more

what a great hotel. very close to the Alamo which is a fantastic experience and m wife loved the shoppping at the mall and we went to the Riverwalk which was super close and had a great nights rest. read more

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excellent hotel. love the cookies and view of the Alamo. the workers were great as well and my wife loved walking to all the sights especially shopping. when traveling to Texas again we will return. read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - From the Alamo - Hotels Near Me - San Antonio, Texas

I honestly think this is the nicest hotel I've ever stayed in. Its very classic, vintage, yet with modern conveniences and a great albeit very pricey bar. If you are visiting San Antonio, the location cant be beat. The only knocks against it are the tub stoppers not fitting the drain and the $45 per night plus tax, plus tip valet parking. read more

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The valet and hotel staff were extremely nice and personable. It was a pleasure. Pretty creepy place! Small rooms. Very historic but nice and clean. Comfortable beds will definitely stay again. read more

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Very poor customer service in the restaurant. Went there for dinner upon arrival. Sat at a table for multiple minutes was not greeted while the survey was sitting at a table just chatting to a non-customer. Then I moved to the bar and the bartender could not be pulled away from flirting with a patron. Left and got dinner elsewhere. Went back in the morning and once again waitstaff was very disinterested. On top of all that, they had flies everywhere. Did not seem clean or sanitary. read more

Stayed here as a local interested in its haunted history. The exterior of the hotel leads you to believe it will be equally historically breathtaking inside however the interior is very modern unfortunately. The elevators are old, you can tell from the banging and the eerie feeling but unlike the Menger, the interior does not represent its history. The rooms are also very small and in very bad shape. Disappointing for the price you pay to stay here and its "luxury" facade. There were water stains on the ceiling, a poor drywall job, the caulking in the bathroom around the tub looking janky. If i weren't interested in its haunted history I would have not spent the money to stay here. Hotel staff was good. You can park right behind the hotel at a "pay to park" for $38 which honestly isn't too far off from the valet overnight parking price for the hotel itself. Don't recommend for a getaway but do recommend if you're into spooky stuff. read more

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Beautiful hotel and Ellie/ kelly in dinning area awesomely. We were so happy with our experience.

Amazing architecture the staff is so attentive and welcoming. The hotel is beautiful and the history adds to the experience. Location to downtown venues and activities can not be matched. This is the only place we stay. Please don't believe those who say the hotel is "old" it has been updated very well. A hidden gem. Say hello to Victoria at the bar! She is absolutely amazing... read more

Horrible service and totally rundown and shappy! No towels at the pool and requested twice. Breakfast was bleak. Asked for room to be cleaned and fresh towels. Never happened. Would never recommend this place. read more

Blood stained sheets that we did not discover until we were checking out. I typically check the sheets at the hotels at the beginning of our stay but I did not this time. This tells me they did not change the sheets from the last guest OR they put stained sheets on? Either doesn't make sense. We paid over $600 to stay here for two nights & that is without the $50 per day valet services. I wanted to like this place, is absolutely beautiful on the outside. Inside is extremely outdated, bar service was mediocre & pool was closed. read more

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel - Stained sheets - Hotels Near Me - San Antonio, Texas

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We love staying in historic hotels when we can, and the Emily Morgan, the gorgeous 1920s Neo-Gothic former Medical Arts Building, is right up tower with our favorites. Located steps from the Alamo and the Riverwalk, the Emily Morgan was a lovely and gracious place to spend a few days in San Antonio over spring break. We were upgraded to an Alamo view, which was a pleasant surprise since those were booked when we made our reservation. We appreciated this small act of hospitality, which we found out about at the front desk. And the Doubletree's famous cookies, of course, are as delicious as ever. Historic hotel rooms are smaller than modern hotel rooms, but they make up for that in charm and guest experience. Our room, while compact, was very well designed to maximize efficiency and comfort. We had plenty of room for our family of 4 to hang out, with a comfy chair and ottoman to rest weary feet, and a nice-sized fridge for a few cold beers. The large desk was a blessing and the ingenious opaque door to the bathroom/shower area saved a lot of space. We elected to use the valet parking, which was efficient, professional, and polite. It's just $10 more than self-parking, and we found the convenience of not having to park ourselves well worth the extra cost. The lobby is spacious with comfortable chairs and small tables for conversations or people-watching: and this close to the Alamo there are a LOT of people to watch!! We had a lovely conversation with a member of the hotel staff in the lobby while waiting for the valet to bring our car. I shared some tourism and transportation history of the hotel with him that he was not aware of - and he shared some that I was not aware of! Turns out he was the GM of the hotel! We returned to a box of cookies and a lovely box of cookies that Kole had delivered to us. What a kind gesture. 5 charming, convenient, gracious, and overall excellent hospitality stars read more

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The hotel is neat, and it was fun to stay at such a cool haunted, historic place, but it just doesn't live up to the hype or the price. The location could not be better, so that's a positive. However, this hotel is really dirty. I know some of that comes with the territory of it being old, but most of the dirty feel came from things like a thick layer of dust on the thermostat, brown splashes of something on the bathroom door, stains all over the bathroom ceiling, hard water stains or soap scum on the bathroom faucet, and the carpet that just felt very unclean. The bed was super hard and uncomfortable. 2 of our outlets by the bed did not work, so my husband and I had to share a charger on the 1 outlet that did work. Our air conditioner did not work and we almost sweat to death the first night. We asked to move rooms and they just sent up some workers to fix the AC. The air did start to blow cooler after they left, but they left a huge mess in the bathroom. There was black stuff all over the toilet, floor, bath tub, and sink. We also didn't have any hand soap in our room. We had to request service to clean our room after the workers left because it was so dirty. I wish Hilton was held to the cleanliness standard that it was before Covid. Before 2020, we never had an issue, and now post Covid, we have been disappointed with the cleanliness and service at every Hilton property we've been too. It truly is just not the same, and that's so disappointing. read more

Great view! Not too expensive. Great customer service. They provided me a late check out I desperately needed. The Bartender was extremely accommodating. There was a lot of traffic outside my room on the 14th floor at night I couldn't understand. I found out the next day from the doorman that it was likely because my room was one of the most haunted in the hotel!! We all have our ghosts, glad I didn't see theirs!! read more

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