I had a very enjoyable stay here for 3 nights during a sales conference. The location, the staff and the amenities are top notch, you really cant go wrong when staying here. There is easy access to the Riverwalk, plenty of dining options nearby and the Alamo is only a 5 minute walk from the back door. The hotel feels older but has been remodeled very recently. My room was comfortable, had a nice balcony and plenty of space. If I had one complaint it was that the Riverwalk area can be loud at night, so there is a tradeoff for being close. I would definitely recommend using this hotel for a sales meeting. The conference space is very nice, the food was better than we expected and all of the service was perfect Overall, I definitely recommend staying here and would do it again if I had the chance. read more

I stayed Monday through Thursday while attending an Inspiring Women Leadership Conference sponsored by DPS, and this stay... was a mixed bag wrapped in a pretty River Walk view. Let's start with the good. Arrival was smooth, valet was on point, and every staff member I encountered--from housekeeping to the gentleman assisting with luggage--was pleasant and professional. Customer service? Solid across the board. The River's Edge Lounge was definitely a highlight. Happy hour did what it needed to do. Queso and chips were good, margaritas were even better, and our server, Blake Leigh (if I got that right), was absolutely amazing. Attentive, kind, and just good energy. Now... the not-so-great. Hot water was a problem. Tuesday morning--none. An engineer came up and got it working temporarily. Wednesday morning--none again. By then, multiple guests were experiencing the same issue, so clearly it wasn't just my room. I get it--there were hundreds of women in the hotel--but lack of preparation shouldn't fall on the guest. Wednesday and Thursday mornings? Still no hot water. I didn't even bother calling again. Then came the conference food situation... and whew. Lunch started with a salad, and the woman next to me found a bug crawling out of her lettuce. That was it for me--I immediately lost my appetite and left. No coming back from that. Breakfast earlier that week was a honey biscuit with chicken... but it wasn't giving honey, and the chicken was overcooked and dry. To their credit, when I shared my experience with the River's Edge staff, they comped my queso. That was appreciated. One more thing--there was an occasional odor in the hotel. Not constant, but noticeable when it hit. Let's just say... it leaned toward sewer vibes and leave it there. Fiume Pizzeria and Wine Bar I also ordered pizza from Fiume during my stay, and unfortunately... it missed the mark. I tried the Sweet Texas Heat (white sauce, applewood smoked bacon, Calabrian pepper, fresh basil, hot honey), and for $35, I expected better. It was overcooked--thin crust turned dry and brittle--and once that happens, it's hard to recover. Flavor was okay, but the texture ruined it. The side salad? Very good. But I wasn't paying $35 for a salad. Final Thoughts The Hilton Palacio del Rio has a prime location right on the River Walk, it's clean, and the staff is genuinely pleasant--which goes a long way. But between the inconsistent hot water, food issues, and a few questionable moments... I'm torn. Would I stay again? Maybe--for convenience. Would I eat there again? No. read more

$70 plus tax for parking We asked for parking options and they said they would just take care of the car. The next morning we had somewhere to be and we were on time. The valet said the car would take 30 minutes to retrieve. Also, they said they have a parking garage 2 blocks away that they share with the bus. That would have been good to know, but still not convenient. We are currently late for something important and I have never experienced this at a hotel. I will never stay here again or recommend this place. They are making a killing off of valet charges and it is a horrible service. read more

I've been coming to San Antonio for over 20 years for Texas Music Educators Association conferences and have stayed at Hilton Palacio del Rio many times because of its proximity to the convention center. Unfortunately, over the past three years, this property has gone downhill significantly. I'm a Hilton Diamond member and have always preferred to stay loyal to the brand but after this most recent stay, I will never stay here again. I paid $496 per night plus $60 per night for valet, only to experience: Chronic understaffing across the hotel Completely gridlocked valet service Ongoing construction directly in front of the property creating constant chaos Lobby bar understaffed with no table service during happy hour, while guests were waiting for delayed room availability at 4 PM Rooms not ready when promised Broken QR code for room service ordering A 20-minute wait just to speak with the front desk Being told a menu would be delivered (it never came) Then learning there was a 1.5-hour wait for room service This is, hands down, the worst tourist trap hotel experience I've had in Texas. Between the inflated pricing, unreliable service, and operational breakdowns, this property no longer reflects Hilton standards. Do not pay premium rates for mediocre accommodations and poor guest experience. Very disappointing and my last stay here. read more

Highly reccomend if it is within your budget. Everything is top notch. All staff was kind and accomodating. Beware: Parking is Valet only and quite expensive but they take good care of your vehicle. Front desk (Sinsi) was pleasant and patient. Valet- Alfredo was great and explained things when asked and made sure everything was taken care of before he parked my car. Israel was great about local informaion and even made reservations for us at a restaurant. My only complaint was the super slow elevators. Some broke down twice during my stay. Easy to access the riverwalk, 3 of their onsite resaurants and local attrations. Only a 10 minute walk to the Alamo area. Rooms werre clean and good size and many amenties included. Kudos to all! read more

See all

!! I truly wish they would have announced that the pool was closed. Maybe have something at the front desk or in the elevators. My room was on the 14th floor and besides there being some renovations during the day, the accommodations were amazing. One morning I got breakfast sent to my room. One evening after eating at Fiume, I went for a drink and a cheese board at the hotel bar. Everything turned out perfectly. No doubt this will be the place I will stay when visiting San Antonio. Even got live music in the evenings from Prost and Smoke right next to the hotel! read more

See all

Beautiful stay. We had a room with a balcony over the river walk. The on site restaurant actually had good food.

There are a lot of nice hotels in the area. This one is nice, but nothing special. It is on the beautiful river walk. I think the $60 daily parking fee put me off right at the start. We did enjoy happy hour in the River View, and the appetizers we quite good. The bartender takes pride in her trade. All the servers were nice and attentive. There is an Irish Pub on premise that's pretty good too. read more

We spent two nights here over Christmas and had a wonderful stay. Our room was on the 10th floor with a beautiful view overlooking the River Walk. Sitting on the balcony at night and watching the river below was especially enjoyable. The room was clean and very spacious for two people. The bed and pillows were among the most comfortable we've experienced. We chose to park in the garage across the street, which was slightly cheaper than hotel parking and much more convenient, especially since the hotel parking area was very crowded during our stay. We would definitely stay here again if we return! read more

The hotel is beautiful and a great location! Upon arriving we were met by valet and bellman Michael. He said we could check in and he would get the bags from the back of our vehicle. It was a smooth drop off and luggage was handled with ease. Check in was just as easy and after numerous chats sent about a possible upgrade they ensured us they would check upon arrival. We were upgraded to a riverwalk balcony room. We loved the lights, and morning coffee and reading were great. The location of the hotel allowed us to explore riverwalk with ease. There was a Rio Go boat ticket booth and launch across the street. So many restaurants and special street vendors because of the holiday. Though we had access to a number of restaurants, we really weren't impressed with the Durty Nelly or Riverwalk Cafe. That happened to be the only downfall. We would highly recommend the hotel for location, cleanliness, staff attentiveness, and our overall stay. If you stay and are curious about the areas attractions or directions see Michael, so knowledgable! read more

See all

We came to town for an Air Force boot camp graduation. Every employee from valet, to desk to manager and bartenders were so friendly. We received excellent service during renovations and construction. Our room suffered a freak flood and the staff was quick to check on us and accommodate. We will return. read more

Hilton Palacio del Rio - View from our 5th floor room - Hotels Near Me - San Antonio, Texas

Beautiful experience. I will definitely be returning with my family. I stayed here my last night in San Antonio for business since my flight was delayed a day. From the check in to my departure I felt like a wealthy person lol. My room was beautiful and clean. My balcony had a spectacular view of the Riverwalk. I dined at the wine and pizza restaurant for dinner it did not disappoint as they have a pizza oven outside on the patio overlooking to riverwalk. I had intended on having breakfast in the main restaurant. When I arrived the breakfast buffet was set up but I was told that I could no longer order breakfast at 11:30am. I had to order lunch even though there was plenty of food. This was a little disappointing but I ordered a soup since I was starving then headed to the Starbucks inside the hotel where the barista was very pleasant and grabbed a coffee and yogurt. I was able to check my luggage until it was time for my Uber to arrive to take me to the airport which was very nice. I also wanted to mention that it smelled divine in the lobby! read more

See all

I stayed here for almost a week for business. It's a few minutes walking distance to Henry Gonzales Convention Center which was very convenient. Service here was excellent. All the staff were super friendly. There's several restaurant in-house including a small Starbucks in the lobby area near the front entrance. I was on the 19th floor so I had a fantastic view of San Antonio. My room was nice and clean, free WiFi and close to all the Riverwalk sites and eateries. Cheers! read more

See all

Stayed at the Hilton Palacio del Rio and had a bit of a mixed experience. The location is great, and the building itself is nice, but the construction noise was a major issue. It started early every morning and was loud, definitely not ideal if you're hoping to sleep in or relax. There's a bar downstairs, but the restroom is on the next floor up, which was a little strange. On the bright side, Durty Nelly's (connected to the hotel) was a blast! The piano players were super interactive and entertaining, it really made the night. Would maybe stay again once the construction is done, but it definitely took away from the overall experience this time. read more

Title: Local Family's Disappointing Father's Day at Hilton Palacio del Rio We chose to celebrate Father's Day breakfast at The River's Edge Café & Patio Bar inside the Hilton Palacio del Rio because of its prime Riverwalk location and the made-to-order omelet bar advertised online. My wife and I are lifelong San Antonio residents, and we love visiting the Riverwalk with our two kids -- especially around La Villita and the Arneson River Theatre. From this hotel, you could walk to all of it. But after today, I never will again -- and you probably shouldn't either. First, the approach to the hotel is a mess. Construction out front makes it confusing and stressful to access -- not a warm welcome, especially for locals looking for a relaxing morning downtown. Other downtown hotels are far easier to navigate. Then came the real gut punch: valet parking cost us $60 for one hour. Just to eat breakfast. That is outrageous. Try the Fairmont across the street if you need to valet on Alamo Street -- I've parked there for free many times without issue. As for breakfast? Forgettable at best. The omelet station was just plain -- nothing special about it at all. And the outdoor patio seating comes with a bonus: if you dare leave your table for even a moment, pigeons swoop in and steal your food. That actually happened to us. Hilton Palacio del Rio might still draw tourists for its Riverwalk proximity, but for San Antonio locals looking for a nice brunch or a hotel to recommend -- this is not the place. A $60 parking fee and a meal that couldn't fend off birds? No thanks. read more

Stayed here last week for a work conference. Conveniently located on the Riverwalk, this hotel is in serious need of renovations. The lobby area looks nice, but the rooms not so much. Had an old feel to it. The water pressure in the shower was pretty low. The sensor lights in the room were annoying. The elevators on one side were broken. I'm a Hilton member, and while checking in, I wasn't offered any bottled water. My co-workers got water. It's not a huge deal, but the first time that's ever happened. The employee checking me in wasn't very friendly or engaging. Although I wasn't on the Riverwalk side, it still got pretty loud at night. This isn't a hotel I'd choose on my own. read more

See all

This is my first time staying here and I must say it has been an exceptional experience thus far! The staff were such a delight. The room was cleaned daily! But the shower was a bit too loud for my liking. Aside from that I enjoyed my patio and the ability to sit on it and see the town. read more

Hilton Palacio del Rio - Dining options - Hotels Near Me - San Antonio, Texas

Property is overall nice and in a great location. They are upgrading the elevators to include floor selection versus pressing the button inside. The coffee shop has Starbucks. The fitness room could use some work and the mats were filthy and due for replacing. There were ironing board issues in my room. Customer service was inconsistent: Sometimes they were nice, other times they ignored. I'd still suggest this location if you are going to visit the Riverwalk. read more

Hilton Palacio del Rio - View from 15th floor room - Hotels Near Me - San Antonio, Texas

See all

5/5 for everything. The room was beautiful and spacious. I had a wonderful view of the river and the balcony was very enjoyable all day long. Staff were fantastic and very accommodating. Any time I asked for water or towels they were able to give me what I needed very quickly. The beds are comfortable and the pillows were great! The decorations around the hotel were very culturally appropriate and beautiful. Also the restaurants on site were good and I enjoyed the selections for lunch and dinner! I would stay here again. read more

See all

While visiting San Antonio I had the pleasure of staying at this beautiful historic property. While it has a historic charm, the property has all modern amenities including a pool on the fifth floor overlooking the city. You walk out the back door onto the river walk in an ideal location surrounded by great restaurants and shops. We boarded the river cruise just feet away from our hotel. This property is in a perfect location and has an amazing staff. Christian was extremely helpful during my stay. We were upgraded to a river view which was a nice surprise.I would highly recommend this property. read more

See all

My Man Crush and I stayed here for a weekend in December. Very beautiful and fancy place! The service was outstanding as well. I loved our city views; however, I recommend staying on the Riverwalk side. Even with being on the 21st floor, the traffic noise was LOUD. I loved the room and amenities and the bed was very, very comfy! The hotel is ON the Riverwalk so it's super convenient to restaurants and shopping. There is a parking charge but that's to be expected at the higher-end hotels in San Antonio. Our balcony only had one chair and TWO would have been nice. Overall, it was a delightful and romantic stay! read more

See all

We stayed in a room overlooking the riverwalk for my daughter's birthday. The location is amazing if you want to be on riverwalk. There is a lot of construction in front of the hotel but it wasn't really a problem while we were there. Our room was clean and comfortable. We really enjoyed sitting on the balcony at night listening to the music from a bar nearby. The pool is simple but the views from the pool area were awesome. We tried to swim at night but the water was much too cold for when we were there. From the moment we arrived, everyone was super friendly and eager to be helpful. read more

This is one of the older hotels along the Riverwalk in San Antonio. I am a Hilton loyalist and this was just okay. The hotel is a bit older and has been renovated but the amenities don't tend to match the price point. During conference times, the hotel regularly books for $400-500 a night, and it definitely isn't worth that. It was close enough to the convention center but I wouldn't stay here for pleasure. read more

See all

Fantastic place for a getaway! Comfortable room with a view. The BEST part of our stay was service by our bright Smile concierge, her name was Christina. She went above and beyond to make sure we were happy guests. That kind of service will keep me coming back Thank you! Joe Hartman Las Flores Ca read more

Hilton Palacio del Rio - Hotels Near Me - San Antonio, Texas

Please be prepared that these rooms are tiny! I booked through Hotwire express deal for 4 people and they gave me two double beds! (It showed two queens when I booked) I tried to upgrade and front desk said these were the only rooms they have. No sofa or anything. The beds were horrible, no memory foam and uncomfortable because the mattresses were used up already. The ceilings were super low and I heard everything that was happening outside on the hallway. This was like a room in NYC nothing like Texas. Parking was a scam. Only valet and $50 for the night! Pool area was small and pretty sad loooking on the 5th floor with construction area all around this place so no nice views at all. Never again! read more

Dined in the lobby level bar Rincon Alegre Bar. They were accommodating to order from Rivers Edge Restaurant. I had the Molcajetes- Carne Asada... poblano pepper, tomatoes, onions, cactus. Charro Beans, Rice. House salad. Great server Pilar. She was Friendly, accommodating and made for a really nice experience on a super cold night. Staying in was a good option. Everything was fresh, food was hot. Tortillas were great. Fresh dinner salad. Had the quesadilla with mushrooms for lunch the prior day. Also very good. read more

See all

Fantastic location! Treat yourself and GM get the riverside view! From the moment we pulled up - we were given fantastic service. I stayed here 20 years ago but I don't remember it being this quaint. Look up the history... Very interesting, how the hotel was built in individual units and stacked. We are really enjoying it... Very romantic place. We would recommend. read more

Hilton Palacio del Rio - The view is stunning beautiful. And the city in the background is pretty nice too. (Yeah... I know) - Hotels Near Me - San Antonio, Texas

See all

Loved it here!! The customer service was exceptional. I enjoyed a quiet morning coffee at the garden patio. It was quaint.

In my objective opinion this place is a dump (you can form your own, if you like... but yours could "very easily" wind up like mine.) This Hilton is a privately owned "Franchise by Zachary Hospitality" Hilton is just a brand. Oh sure, it's nicely decorated and all, in a good location by the river but it's a dump nonetheless. The valets were rude and unhelpful as I was not valet parking. Many of the elevators were broke and there was no concierge to ever to be found. Getting an answer to "how and where" to bring in my gear into the building for the conference took a manager as no one including those at the front desk knew. Currently there is lovely view of a construction site across the street too (See photo). There are no refrigerators in the rooms... No, they have "drink chillers"... The one in mine didn't work at all however, it was room temperature. So I went to the desk to inquire about getting a "medical refrigerator" for my insulin. I got my first "Sorry about your bad luck" answer.... "We are all out of those." they said. I asked for another room (that might have a chiller that worked)... I got another, "We're all out of those too." At this point I should have just bailed out and found another hotel. However, I was there for a 3 day conference and the room was paid for by my employer. So I iced down my meds and "tried" to go to sleep, in my room, on the 9th floor, on the corner of W. Market St and S Alamo St. The sound of every cylinder, of every single rice burner, hotrod, crotch rocket and Harley Davidson thundered through that room... every 90 seconds as the light changed. I get it, this is downtown. However, as it turned out, the aforementioned construction site across the street had a building on it with an alarm that would go off every time a door went ajar... Well, it went ajar... all night long. There was no drowning that out. Maybe a half a nights sleep is all I got... Maybe. At 05:00 I packed my bags, checked out of the room and cancelling my remaining days. I had simply had more than enough... I went about my business for the conference there and afterwards, a few blocks up I found the PERFECT hotel. See my Yelp Review of... "The Drury Hotel." I had to use my personal credit card to pay for this room. My boss would have to reimburse me. UPDATE! **** On my way out of the conference, my boss called me. The third party booking agent billed my employer for all three days. Claiming I was there the whole time. I was told by my boss to go back to management to get this fixed before I leave town so he could return "my money" for the other hotel. "So what happened was" the young lady that checked me out and gave me the receipt showing with a zero balance on it, failed to set in motion communication to Travelocity that I had checked out early. There was a note that "I complained about an electrical issue." Not that they had completely failed to accommodate my medical needs or the unbearable noise. So the manager "Jennifer Navarro" asked me to get a receipt from the other hotel as proof to send to their accounting department, to get this taken off within a couple of hours through Travelocity (refunded to my boss.) So I had to walk several blocks back and forth to the Drury Hotel in 104 degree heat to plea my case to the very people who made the mistake. This was very insulting and embarrassing. When I returned, I was told Jennifer was in a meeting but they would take the receipts to her and it would still take about 2 hours to get it resolved and I could be on my way. I was told they would call me. Two hours later, I returned to the front desk to learn... NOTHING HAD BEEN DONE. PERIOD... (Zero, Zilch, Nada.) My receipt from the other hotel was still sitting on the desk. (BullPoo of the highest order.) I calmly and politely vented to the gals that work at the front desk that this whole situation was ABSOLUTELY NO FAULT OF MINE and again indicated that I had no intention of leaving until I got my money squared away. Two hours later as I sat in the lobby, no phone call from Jennifer Navarro, no one came to tell me anything. I returned to the front desk and asked about the progress? After a phone call. "Elvira" the night manager came to "help". She cheerfully offered a solution that ENTIRELY CONFLCITED with Jennifer Navarro's solution that I had already insultingly endured. One of the two managers was not telling me the truth... ALL I SAW WAS RED! I left without resolve. I left without getting "my money". Oh it might eventually work out. I learned not to trust a Hilton Branded Hotel. It's all BS Marketing. This hotel is a dump. This is the second "unresolved issue" I have had with a Hilton franchise licensed hotel over the past few years... IT WILL BE THE LAST! read more

Hilton Palacio del Rio - Currently the Scenic View from the 7th floor balcony. With an alarmed building on site that goes off all night long echoing into the room. - Hotels Near Me - San Antonio, Texas

I love the fact that this place sits right on the riverwalk right in the middle and walking distance to your river attractions. There is also a bar area for some cold adult beverages as well as the restaurant which sits on the river level. There is also a piano bar that features an amazing piano player who is very knowledgeable with music. Staff are very friendly and helpful, rooms are comfortable as well. You can get a room facing the city view or one with riverwalk views which you can enjoy from the balcony. read more

See all

One of my favorite hotels to stay at in San Antonio. The location is great, right in the heart of the city. So many food and drink options. I'm a fan of the rooftop pool and garden terrace. The staff is always nice and very helpful. A special shout-out to "micheal" with the valet/concierge service. Outstanding customer service, very helpful and just a great person to talk with about events happening around the city. Can't wait for the next adventure with Hilton. read more

See all

We had a great stay and will gladly return. This hotel has a unique history which only adds to the experience staying here. Located in the river walk adjacent to La Villita and Hemisphere, it's got everything you need for a fun relaxing connected stay in downtown San Antonio. I've stayed here in the past for a conference and enjoyed the stay but had little time to enjoy the views and relax. All rooms have patios which make this a very unique experience most of the other hotels can not provide. Rich, warm decorating combined with solid staff add to the comfort. River Edge Cafe and Durty Nellys make great options for onsite dining. Valet parking was $35 a day. Easy access to the river walk. High speed elevators were a welcome change to our previous hotel stays in this trip. We stayed over the holiday with a river walk view. The weather was great and we had tons of fun. I'm already a Hilton fan but this property, though older feels very comfortable and well managed. read more

Hilton Palacio del Rio - Hotel riverside with holiday light - Hotels Near Me - San Antonio, Texas

See all

Please wait till they finish construction. You will not be able to rest, plan to wake up early. LOW Staff - had to unload myself which is not a problem for me but a took a while to get a cart or and employee to help. read more

See all

Stayed here this past weekend. Hotel was very clean, and conveniently located to a lot of the action in SATX. Each room has a balcony, whether it be a city view or river view. The hotel is directly on the river and you can get to the river from the bottom floor. Restaurants, shops, and riverboats are conveniently nearby. The desk staff and valet/concierge staff were very friendly and highly efficient. read more

This is an older hotel but we loved it. The elevators do take forever and we ended up in the basement at one point with the staff lol. They were so nice and got us redirected. It's a lovely hotel overall. The location is great. Parking is pricey we only stayed overnight and I had a free night award so it was fine for us. I got an upgrade to a Riverwalk view with a balcony and it was amazing. We enjoyed it at night and got to listen to the music which stopped by 11pm actually so we slept like Champs! The pillows were soft, the bed was comfy. The front desk staff was also great. read more

Prime location that is walkable to everything on the Riverwalk! Loved the balcony room. Even though the area was busy we couldn't hear anything in our room on the 8th floor. Restaurant in hotel was also good for brunch. I'd stay here again. read more

Hilton Palacio del Rio - Balcony view from 8th floor. - Hotels Near Me - San Antonio, Texas

Great location on and access to the Riverwalk. Spacious rooms with good views and great in-room service. Beautiful historic southwest architectural style and decor. Restaurant on-site is good but has slow service. There aren't enough elevators given the number of rooms and floors when the hotel is full. You can wait a while for one. The music and entertainment on the Riverwalk is clearly heard until the wee hours of the night even if you're on a high floor, and if you're on the other side of the hotel you get woken up with 6am construction noises. The lobby bar is just weird. They say no outside food and drinks but they don't serve food there so....how would one eat there while having a drink? When it took 40 minutes to get served in the downstairs Cafe I left my credit card as I was racing out to get to a conference session upstairs. Though I was a guest at the hotel with the name on my card matching the name on my room and though my card also had the name of the company hosting a week-long conference there, no one in mgmt thought to contact me or my company about my credit card. They just locked it up with Lost & Found and it took me backtracking and two days to realize it was missing and where I had last used it. Seems like if service was better, someone could have added two and two together and contacted me in my room at the hotel! read more

This was my 1st time staying at the Hilton Palacio del Rio and every single staff member I encountered was beyond helpful, happy and kind. Big thanks to the valet, front desk and bell hops. Bobby and I believe it was Tony who helped me with my luggage, printing and laundry went above and beyond. Great staff just brighten your day and make your stay that much more enjoyable and pleasant :) thank you for the wonderful hospitality! read more

Hilton Palacio del Rio - Hotels Near Me - San Antonio, Texas

The good: -Location (near everything) - Pretty good pricing - Quiet rooms The bad: - Rooms are humid, even when it's not humid outside - Few elevators work, so long wait times - Not up to Hilton standards (broken room safe, broken sink stopper, outside of hotel in need of maintenance) read more

I stayed at this hotel for a conference and I had such an amazing experience. The staff was so helpful and always greeted me with a smiling face. Although the valet was a bit expensive, I was ensured of the safety!! Once I arrived, it was a very busy weekend, however, I even got to check in a little bit earlier being a rewards member so make sure to download that app! This location is also right on top of the river walk!!! If you go to the hotel lobby, right outside the door is a busy river wall with so much to do!! This was my 5th time visiting San Antonio and I'm sure I'll stay here again next time!! read more