Our loved one came here really struggling with life. He was in dramatic cognitive and physical…read moredecline. No matter, the staff gave him love and excellent care. No matter what his condition they treated him with respect and gave it 100%. Our family will be eternally grateful.

I've been in and out of this building visiting a loved one and it was a mixed but overall decent…read moreexperience. Some days were smoother than others, but the staff were respectful and tried to help when we asked. You can tell they're working hard, and I did see effort from the team.

The St Francis facility and staff are amazing. My dad had two stints here due to health…read morecircumstances, but fortunately the team here made it as easy as possible. The facility itself is nestled in the general neighborhood. Parking is simple as they have a large lot in the back. Upon entry, the area it bright and clean. Each room is alway clean and the building is properly staffed. In fact the staffing to resident ratio seem great. There is always someone to ask for help when necessary. Meals are complete and has a good variety. Caretaking of the patients is on schedule and the staff are friendly. The level of engagement with the patient is also great. My dad's mental state is diminished, but the stuff still finds ways to interact with him. I often visit my dad and find that he is in a group activity that ranges from bingo, karaoke, and watching movies to name a few. I want to give a shout out to our case manager, Cynthia, who is always supportive and respond quickly to questions that we may have. Also to my dads physical therapist, Dominic, who always have a friendly demeanor, understanding tone, supportive nature, and most importantly patience to try and get my dad back to baseline. We also sincerely appreciate all the care and attentiveness to all the nurses that provides care to my dad around-the-clock. I know the staff is always watching because I get a phone call every my dad falls. I highly recommend St. Francis to anyone who needs to seek out a care facility.

When I entered the website it said 5 starts. If I could give it 0 I would give it to her. This is…read morethe worst place for recovery. I was inside the home plate with my mother-in-law and the experience was very bad. They have a very decadent care and especially the elderly suffer Ahy. My mother-in-law came out 2 times and they dropped 3 times and no one was responsible for what happened. The social worker Cinthia is the worst of an unscrupulous person. The only thing they want is to have patients to take their money from the government. My mother-in-law is a person who needed assistance to go to the bathroom and they left her with pampers all day until we arrived and changed her. In the place they have to socialize. They don't have cameras and I saw how the patients fell and they didn't even realize the hygiene is terrible. Please all the people who take their loved ones be very careful and don't leave them alone. Because they suffer a lot

My mother just got done staying here for two weeks after a knee infection in a old knee replacement…read moreshe is 79 years old was at Kaiser for a week prior with serious issues from the infection and medication affecting her mental state . Most of the staff was excellent and overall I was happy with her care . The food however could be better for the most part I had to bring her food everyday she wasn't eating much . I think it's one of the best of these facilities in the area .

1628 B St Hayward, CA 94541…read more I came to visit a friend here. I was impressed by the level of care and the facility is well staffed. They acknowledge you as soon as you walk in. The front desk was staffed by 3 people. Covid-19 screening was in effect, and masks were required. Lots of cleaning was going on. My friend said he was being treated well, but didn't like the food. I was told he was on a strict diet, and I shouldn't bring in outside foods. Oh well, no burgers and fries. The facility was a bit noisy with all the activity in the hallway. The parking lot was almost full. This place isn't visible from the street, you have to go down a long driveway.

When it comes to "HAYWARD HEALTHCARE & WELLNESS CENTER". I'm a resident and have been for almost 90…read moredays now. I truly believe and can honestly respectfully say that this skill nursing does train their employees in sensitive training. In the Activities Department have done their research when it comes to the residents, patients or as they in the Healthcare Department looks at us as clients. The Activities Director Eric and his staff Myna, Shalimar, Akansha, & Ashley uses three important actions to promote multicultural communication. which are the values of different cultures. They recognize barriers to multicultural communications and have developed techniques that build and foster multicultural communication. Due to the diverse community with the many different culture's backgrounds. No matter if your Asian, Caucasian, Black, Puerto Rican, Filipino,Black,Red or even Blue etc. you are well respected & treated as you should be treated, a person an individual. The loving and caring activities Group as a whole; help each of us break away from the cares of life & motive us to smile, laugh & forget some of a pain and suffering, even if it's just for a couple of hours, 1hour, for a few minutes or just for 1 moment of the day. They show us the kind of love family ought to give when a lot us have no real family to spend time and bond with. when I say activities there are many not few, from Bingo, to Arts & Crafts, Cross word, puzzles, Coloring, Painting, Sculpturing, Ring Toss, Bowling, Hangman, circle words, to plain ole watching tv, Movies and popcorn, to raffling winnings to have our own little store to use our raffling ticket winning. The ladies can even come and get their nails done by the Activities staff. There are really truly many more activities. From janitorial were they keep the center very clean, next to godliness to housekeeping who makes sure you have the proper linen and bathroom toiletries you need. Then have CNA to ensure your well taken care of if you need a shower to aa diaper change while the NURSES are here for your medical wellbeing and on call Docters for case and emergency. With that said you can NEVER go wrong being here @ Hayward Healthcare & Wellness Center. You can't forget you must Know that physical Therapy & Occupational Therapy will get you back to your normal self & back on your feet. Tremile Saint Thompson Room 24 A. February 13, 2026 @11:46:26 A.M.

We would like to Thank. Leila ( Front Desk Receptionist ) from day one, that my Father in Law ( Dad…read more) has been here ( September 2025 ) she has been so amazing. She saw when we would visit our LO that we were struggling. He has Advanced Dementia, and she took the time to explain to us, what we would be going through. She explained to us that her own Father went through the same thing, so she knew what we were going through. Leila also answerd our questions we had, which we had many, she made us feel not guilty for leaving our LO there, she made us see that it was the best thing for him, since he would be looked after 24 seven, which is the care he needs. Leila your the best and we truly, truly appreciate you your an Angel in disguise ! YOUR SIMPLY THE BEST !!!

My mother, 72,was transferred here for rehab after a routine surgery. I never received a call when…read moreshe was taken in. When I finally reached her case worker I was told to call her social security worker, Carol. Carol told me to meet with her physical therapy team and nurses to understand her care and discharge plan. After the PT team did not show for the appointment, I rescheduled. They met and said that Carol was managing the discharge plan. The. I was told to speak with a nurse. I was constantly sent from one person to another. They seemed very disorganized and I couldn't accomplish anything over the phone and when I was onsite, it still took forever to find someone that knew what was going on. As for care, she contracted pneumonia while there. They tried to discharge her with it, which her insurance objected to. They told me that she would be going home in 48hrs. Then she died. While the EMT's were trying to revive my mother, a nurse from the facility called and asked me what I wanted to do with her body. They didn't bother getting this info upfront and I was forced to send her to their default mortuary. When I called to ask to collect her belongings they told me they had to find them. They may have been thrown out. She was 72. Walked 8 miles every day. This is not a place to send loved ones.

I liked how bright and clean this place looked and loved hearing the guitar player/singer…read moreperforming in their recreation room but I was confused on why the bed had no rails or why the bed wasn't lowered since mom was a fall risk. What made it all worse was that Windsor called me around 12pm to tell me mom fell at 4am. They said they were trying to make the bleeding stop and the ambulance would come pick her up at 12:30pm. They quickly hung up. I was left wondering why did it take them 8 hours to stop the bleeding? Then the ER Dr. told me Windsor said it was a surface cut but the Dr said that was not true, mom needed 20 stitches for multiple lacerations. The Dr told me she spoke with Windsor staff letting them know that when an elderly patient falls they must immediately go to ER. You'd think Windsor would already know this. This all made our family so uncomfortable, I asked that she was not released back to Windsor.

This is the absolute worst pharmacy in the Bay Area. You'll sit on hold forever, they NEVER deliver…read morethe medication on time. They deliver to "Skilled Nursing Facilities. They are located in Hayward, CA and they service (and I use that word lightly) nursing homes in San Francisco. For the last few weeks, they managed to deliver some prescriptions on time. But, I've lost track of the times I've been told that they run out of insulin and blood pressure medications. While that doesn't affect me, it affects other patients & there are two long-term floors with a large number of dementia patients. If they don't have family or friends to check to make sure they are getting their their meds on time, it could cost them their lives. I've had serious pain medications not delivered within 24 hours. Why would a nursing home in San Francisco use a pharmacy in Hayward when there are so many other pharmacies in San Francisco? My thought is that it must be about greed. They care less about the patients and I've seen medication for the day before or the day before that arrive two days late at 3:00am or 5:00am. This review is to advocate for those who have no voice and with the many dementia patients who can't speak or show they are in pain. When looking into an Assisted Living Facility or a Skilled Nursing Facility in San Francisco or the Bay Area, please ask which pharmacy they use. I asked for well over a year for the name of the pharmacy and was told time and again, it wasn't the nursing home's policy to give out that information. But, as you can see, I don't give up easily and was finally given the name by various staff members at the nursing home. By the way, when the residents meet regularly, the lack of medication on a timely manner is one of the regular complaints. If you are considering helping parents or other loved ones look into Assisted Living or Skilled Nursing Facilities, please do your homework and I mean dig deep, ask to pick patients to speak to, go online and check out reviews. But, please read carefully. All reviews are not as they seem. I hope this helps even one person make the right decision. It's a shame we can't respond to reviews or chat with others on Yelp. I thought there used to be a way you could communicate with other Yelpers but, I must be wrong. Thank you for reading.

This Pharmacy is not organized. Interviewed three times…read morewasted my time. The billing section all I hear is drama.

Don't recommend coming here. Some of them are passionate in what they do like Tina but MAJORITY of…read morethem don't care. Amoya was one of the employees who I extremely disliked. We simply asked her to get us hot water for grandma she just grabs the water bottle no words. Her demeanor is careless just from the few weeks of observing her she simply doesn't care for her patients and it shows through her actions. If you work in the healthcare at least enjoy what you're doing!!! If you go here make sure AMOYA DOESN'T take care of your loved one. I BEG YOU. My grandma passed because they simply couldn't take care of her properly. When my dad told Amoya his mother passed she said "i know." WITH NO EMPATHY??? We told Tina she hugged me and my siblings and wished us condolences. You can tell Tina cares and is passionate in taking care of the ill. PLEASE DO NOT COME HERE.

I can tell they are doing what it takes to take good care of their patients. My good friend is…read morewell impressed by their care! See her below enjoying her crossword puzzle (but, don't worry, she had the opportunity for physical therapy before she got far into the puzzle!) The PT workers, notably Sanjeeta and notably Reggie (Reginald), have strong talents (and leadership skills) to help your loved one spend no more time in bed than is helpful for your loved one. There is a cheat sheet of exercises for your legs, hips, and arms which will get you strong. There is a gym, with the key equipment which can also help. If you do visit the facility, please take care not to get in the way of the hardworking yet cheerful staff as they do their important work. An appointment is not necessary. A greeter checked that I am fully vaccinated (I am actually double boosted.) and confirmed that I didn't have a fever. I saw two guys doing us all the favor that they took their iHealth test while they waited to go in to meet their grandmother. On May 13, I saw a staff member, probably a little over 30 in age, who was bringing the lunch out into mixed sun and shade for a guy who hasn't seen enough sun in the past two months. The guy has a Slavic accent (I think) of some sort, and both of them agreed the guy is overdue for a haircut. The staff member was so very, very helpful! And during what seemed to be the break time for the staff member who was making phone calls, he stayed with our likely Slavic friend. It was a "five-star" recommendation for Windsor Gardens. I am sad that I didn't feel eligible to ask the staff member his name. There isn't always enough parking in the lot under the redwoods; so the most recommended parking is on B Street or along side streets. Actually, if you are health conscious, a good way to reach this facility would be to walk a little less than one mile from Hayward BART; or you could look up a connection via #95 AC Transit to 6th and D St. (actransit.org) which would get you even closer to their doors. The #28 bus also stops right close on B St. as it travels between Hayward BART and Castro Valley, Bay Fair, and San Leandro BART.

My dad was at this facility for a few months and my family and I would highly recommend it to…read moreeveryone. We were greeted at the door each time and welcomed in to see him. He was given top quality care and dressed and out for physical therapy each day. He even went out for activities. The meals were balanced and he had plenty of snacks and drinks at all times. Come and see for yourself the excellent care!

My patient had a pleasant time here. Everyone is so nice, like the nurses, front person Anita,…read moretherapy, and front desk. They did the best they can to make accommodations and help my patient become more independent. She is able to get discharged today after a month of staying there recovering from a hip fracture. We're so thankful for the staff for the amazing entertainment set up in activity room, food accommodations, open communication and kindness.

My mom was in this facility at the end of November, 2022. Kaiser placed her there…read more Physical therapy was good but the care is beyond horrible, especially on weekends. This says it all. They deserve minus 1000 stars.

A fine spot for healing: I healed from three hip operations there. It was difficult naturally but…read morethe physical therapists we're very helpful in getting me back on my feet. I left with a great interest in medicine and tbe organization of patients legal rights in healing facilities.