I was in the look for a jumper for my son's first birthday, so a friend referred them to me. I looked at the reviews they have and the very low rating made me hesitate, but I still decided to work with them.... I wish I would listen to my guts....
I made the deal with them 3 weeks before my son's birthday party (June 2nd), I was going to rent the "Dora la exploradora" jumper, since the party theme was a Mexican fiesta, so that jumper will match perfectly. The lady owner who I talked to, asked me for my credit card information and she charged me $20 to hold the jumper for that date.
Two days before the party I called them to re-confirm that everything was ok, they said to pick up the jumper the next day in the afternoon.
My boyfriend went at 4:00 pm to pick it up as agreed, the lady that was working told him that he needed to come back at 6:00 because the jumper was way too heavy to be brought to the car and someone else will be there at 6:00pm to help him, I thought that was very unprofessional. At that point we were running the last minute errands for the party and that 2 hour wait put us behind. Around 6:15 pm the owner arrived and told my boyfriend the Dora jumper was just returned by another customer and that they didn't have the time to clean it, so they will get us the Mickey Mouse instead....
I called her immediately and told her that she can't do that to us in the last minute, I asked her to clean it so we can take it, she said they wouldn't be able to do that on that same day, I asked her to please deliver it to us the next day, she said they do not deliver. I understand that, but when you make a terrible mistake like booking your jumper the day before your other commitment you need to repair it and find a solution to your client. We couldn't pick it up on the 2nd so I pretty much begged her to deliver it to us. She got really rude, which left me speechless, and said: "You have two choices, take the Mickey Mouse jumper or your 20 bucks, you choose" And right there I decided to write this review, because I couldn't believe how someone that is running a party rental business and screws big time a customer can get so rude and disrespectful.
Luckily we found a jumper, it was a castle shape one, which wasn't what we wanted but at least we found one....
I really hope they take their time and listen to their customers and fix their ways, otherwise their business will go down the hill. read more