We have had a wonderful experience there. My Mom has been in several times and each time the care…read morehas been amazing - thoughtful and kind. The staff really cares and is eager to implement ideas that may help the patient return to their baseline or better.

Good Evening All, I am writing to bring to your attention…read moreseveral incidents that occurred during my mother's stay at your facility, which I believe require further review and action. I have outlined the key situations below: Thursday, May 22, 2025 - Cellulitis Diagnosis and Treatment: On this day, my brother Andrew and I noticed that our mother was not feeling like herself. Andrew observed that her legs felt like they were on fire. I immediately informed Dr. King, who briefly examined her and diagnosed cellulitis, but did not provide any further details or explanation. Later that day, another provider confirmed the same diagnosis and began antibiotics, but there was no improvement by the following day. I then requested more aggressive treatment. The provider suggested starting ceftriaxone, but it took over two hours for this to be administered. After that, we saw significant improvement by the next day. (pictures attached) Friday, May 23, 2025 - Bathroom Assistance: While visiting Ruth, she needed assistance to use the bathroom. Winston, who came to help, initially assisted Ruth onto the toilet, but then left to tend to another patient. He was gone for so long that Ruth became distressed and started to cry. Despite pulling the emergency cord, no one came to assist her. Fortunately, another nurse eventually arrived to help, but this delay caused unnecessary distress to my mother. Request for Air Mattress: On Thursday, May 22, 2025, I requested an air mattress for my mother. I followed up on Friday and again on Saturday. Unfortunately, the mattress was not brought to her until late Sunday afternoon, which was an unacceptable delay given her condition. (picture attached) Bathroom Assistance and Nurse Interaction: On another occasion, a nurse assisted me in bringing my mother to the bathroom. However, once we arrived, Ruth was too fatigued to use the toilet. The nurse then left to attend to another patient. I was left to manage the situation, but when I tried to assist my mother in getting back onto the toilet, a different nurse entered and raised her voice at me. (the nurse was white and on the hefty side) She insisted that Ruth be returned to her wheelchair and put back to bed, even though I had already nearly helped Ruth onto the toilet. Sunday, May 25, 2025 - Fall Incident: On this date, Ruth fell and sustained injuries. The images of her injuries are attached for your reference. This incident is of particular concern, and I believe it warrants further investigation into the circumstances surrounding her fall. I am reaching out with the hope that these situations will be thoroughly reviewed and addressed. The care my mother received did not meet the standards I expect from a healthcare facility, and I would appreciate any steps that can be taken to ensure better care in the future.

In my experience with a family member, this Sober Solutions house in East Hartford is first and…read moreforemost a business, not a caring environment for individuals who have worked very hard for their sobriety. I don't think they put the health, needs, and sobriety of the residents first. Some of the people in charge seem to not know how to deal with the 'power' they have been given and lead with compassion. I would not recommend this house to anyone.

This place is awsome it saved my life truly blessed to be here staying here i know i wont use the…read morebest place to be. If your trying to do the rite thing.

Only reason for CHR.totally 4 parents,relatives & others w/total lies starting when I denied at…read moreBackus Hosp. Norwich,CT of x-ray of throat,as knew something wrong,being age 14, This was 1970. I was denied when Backus & parents & knew there is & was problem w/vocal cords. Parents said they would help but only helped themselves, after no parental guidance w/their "Helter Skelter"fiction book,using their community of friends w/bull & family when I only a teen. I NEVER wrote other review from Chaplin says May 2021.Some is true(most false).B4 I published my book,"Letters to Michael Jackson aka king of pop"by kare z taylor,family had some real sick fun w/my life.Actually after 1992 had no real life as they planned all.So now revenge on me totally & unjust with no consideration for both daughters born as they all did not care about me & daughters future back 1992 in Colchester when requested at Backus when given you can call very unbalanced feeling of control.Group sat around table,DID nothing for me & daughters.Instead had plans to prolong & kidnap oldest & have sick fun to years more of sick fun, did not matter who daughters dad is for planned too after planned hit. This when in bad way took advantage. Truth unknown to me when wrote my book,MJ could have had voice to stop them.More fun! For pastrapes,etc..time stolen from their cronies & family & for me & daughters now to have lost time together very dumb.1992-They planned to steal Char & have fun w/me & Y. As both born w/corrupt people(all) when I as said all should given us time together when we younger.So from 1970-2022,52 yrs 4 me.daughters 39 & 32 now, 2 grandsons,I hardly know.They from day 1 conditioned them aas good people,sorry,1992 to now they could have stopped at least 35 yrs. ago if they needed Char, age 14 to give birth, or b4.So now they altered my whole body/stolen body parts/as said(revenge)at age 66 now & all have yet to stop/justice/fix all damage done as they decided to have this stupid time 4 themselves.I know at 24 broadway was time to stop.Lots of nice people in Colchester but knowing & going forward using Mj was dumb, he great entertainer,but inconsiderate just like all & what I want as letter wrote to bro matt to Backus 1992 IS NO WAY giving all "rights"as they think I made w/them.It was just words said as knew they would no way stop & they all sure as he** had fun.Their klonopin given at bway, etc...only prolonged,led to THEIR planned overdoes @ Backus, so now what??They have given me drugs at Col.housing apt.26,not in script,& much more,fake deaths,people incognito,Stole majority of things,moved me back to 283 Norwich ave. Col. just so I can be controlled,drugged,mentally & physically abused here just as was since about 1972,worst after 1980-hit,worst 1992-no stopped,Of course this all after planned to Htfd. hospital.by family who like said,likes control.Still does.I can not live here w/vocal cords/no clothes/messed up body/& ALL know this.They totally disabled me.Did they think I would be dumb & OD again?Never should have happened.Just tell me are both daughters okay,alive or controlled too?Great glad all enjoyed Ruth,Walts aunts/siblings crap/and all just love me & loved abusing & using both me & both daughters.Because CHR is w/family & for past year they have gotten THIS out of me,plus lots more. I have choice to go again to their choice of doctors & sure want proper medical doctors to correct all damage done to my body in which @ least 20.It will take lots of more time away from me as they planned, hope lots of normal honest doctors & no more abuse to myself & daughters. They sure know I hurting now & living w/filth & daily abuse.I know being "observed",do not need that crap either! I understand daughters might like relatives in there lives in future, I do not.Hope a civil lawsuit will not be necessary, but if have to....I know who will stand up for me. Rather have their non-sense over with as treated like I did wrong when know all have.What were ALL under contract? Nope,just majority of cronies were.And that mostly w/families plans.Ilike people in general & Colchester, just this never should have happened.After aunt said,"there is someone in CA. who thinks he is JC, now don't you think that's stupid?"Yes, but not as selfish as her,parents & their dumb book. Inconsiderate,selfish,knew in 8th grade w/their friend Mitch,then tech school not normal.Ever since little of course never molested,just different.Moved to Colchester & that too different. So this s it Mr.Jackson & cronies,think of total damage done?Add it up! You knew b4 Char about three years old just what doing,okay they had you under contract to come back at 24 Bway,you all very lucky I wrote my dumb book! So when all going to have a brain like the dumb scarecrow you played? How much longer must I suffer like this? Totally unjust & unfair to me & my daughters.so stop.History great,stop, it was not worth anything to steal my time etc.........

I have not personally used their services but have friends who speak very highly about CHR and have…read morereceived help from them. I attended a fundraiser for CHR last week and it was so obvious how much their leadership cares and wants to make a difference in the community and peoples lives. One board member lost their child to suicide and has since been a huge proponent of advocating for mental health and found CHR as his mechanism to support the effort. I strongly recommend seeking their services if you are in need of help from people who care.

The billing team here is awful- lost my job due to the company closing down. Called in for a…read morepayment plan when I started working. The woman I spoke with was very rude telling me i never had a payment plan previously or made a payment. Asked for a manager to share the bad experience as well as ask some questions about the bill break down. Instead the same woman called me back and left me a VM stating there is nothing anyone will do for me left collections number (which she already provided) Called back again a month later spoke with someone who made my appt told me to set up a payment plan on the web. Sent a message to the doctor about a question for my up coming MRI that needed to be done. Was hoping to have it done before my $250 visit with her so i can have more information for our visit and had a question about her thoughts on contrast. And instead they cancelled my appt . Without my knowledge ( that i requested time off work for) Told me they don't have any other medical advice for me . Didn't even call me with a payment option or advising what needed to be paid prior to cancelling. Called back in asked for the manager again who then had her employee call me back to tell she is too busy and she doesn't believe the other rep would've ever been rude to me because she knows her personally (even though the calls are recorded) not willing to pull the call or resolve . This would be the second person essentially accusing me- Visits are booked out longer& at this point because of the horrible customer service i don't even want an appt here and will take care of the balance with collections instead of through them. All of this while dealing with several serious health issues! Major communication issue here! Horrible customer service- will miss Dr Burkman, sometimes people fall on hard times and paying out of pocket can be hard temporarily!

I have been a patient here for years and I can't say enough about the care that they offer. I like…read morethat I have one facility that can take care of all my needs and coordinate my care between doctors. I would highly recommend this practice!

Where do I begin? I entered this facility in 2022 and 16 months later I was discharged…read more The type of care residents receive here is minimal at best. Three roommates I had were degraded and talked down to and sometimes completely ignored when they soiled their diapers or when they needed their ostomy emptied and cleaned. It was difficult and saddening to see this happen. The common theme with the CNA care is " don't make a fuss or they'll be repercussions. Fortunately, I did not have to depend on others to take care of me. I didn't experience these acts of degradation but I certainly witnessed it. Another huge problem here are the drugs and alcohol that get brought in by visitors and possibly staff. I've witnessed overdoses and death related to this problem. The reaction by management here is minimal. The way this facility is run and the lack of funding is readily apparent by the staff shortage, the dirty and poor condition of the facility and the low quality staff that is hired. Many of the CNAs and Nurses are overwhelmed and unhappy. This directly affects the patients here. They hire ONE nurse to distribute medication to 32 residents on one wing. This process can take up to 3 to 4 hours and many miss their time window for much needed meds. The food here is pretty good but a lot of times you do not receive what you ordered and get a random tray. Staff in the physical therapy component are truly incredible people. It's unfortunate they are restricted by lack of funding and staff as the "gym" has little, very little, equipment. On a positive note, about 50% of the staff like their jobs and it shows in their attitude and cordial behavior. The other half, only do their job for a paycheck and is apparent in the way they treat patients and lack empathy or compassion. All in all this place is not somewhere I'd recommend if you have private insurance or are self pay.

Let me start off by saying my Dad was in here for mobility issues only. He also has a lot of…read moremedical issues. Here are my observations while he was there. I visited every day. Wheelchair was old and one brake that didn't work and had to be fixed. When I had to bring him to a Dr appt I had to tell them he needed legs on the wheelchair and the legs they gave me didn't lock on the old wheelchair and I had to take them off at the Dr's office because they would swing out. Only one aid that was assigned to him actually did her job (shout out to Marie). He has urinals which either I or his gf would empty since no one would show up. One day there were three aids sitting at the desk chatting and hadn't attended to him for at least 4 hours. There were days I would come in and he would still be in bed (2:30PM) and they would say they didn't have enough help. They were using a hoyer lift on him after 5 weeks of being there. He was fully capable of standing, but this would take time and patience. There's only one social worker for the entire building. Sorry, but that is unacceptable and cruel to the social worker who has a load of responsibilities that one person is incapable of handling. His cardiologist wanted blood work done every week which was not done. Lastly, the building needs to be scrubbed down and sanitized. The smell is terrible and his room was filled with knats/fruit flies the entire time he was there. I do want to give a shout out to Eric (PT), Dave (PT), Ron (nurse) Sandra (OT) and Marie (aid) for being absolutely wonderful and caring. Unfortunately their heavy loads don't allow for them to spend the amount of time with these patients they need. My recommendation is to hire more professionals and put them through proper training. I have no idea who is running this facility but I would not put my loved one here ever again.

The office staff is good, and as helpful as possible. When you visit the Dr however you see him for…read moreabout 5 minutes. He will berate you if you don't want certain meds, and even for the simplest of prescriptions will only refill them if you come in for a visit. I ran out of HBP meds because I refused to pay 140 dollars for no other reason than for him to stethoscope my heart. Choose another Doctor, this one acts like he is your parent.

Doctor Keibel is a nice person. However be very careful taking any medications he prescribes. Do…read moreyour own research,and get a second opinion, preferably from a specialist.