The only reason 2 stars were given was because there's no denying Emmy's talent as a photographer. However, her lack of communication and integrity made my experience with her extremely frustrating. Because of this, I would not recommend her unless you take my experience and adjust the contract she makes you sign.
jealous of those who have had a great experience, but for first time clients, If you don't want to read the whole review, I at least urge you to push for the change in contract terms where you don't pay a final % of the package until you receive the final gallery. Without this, Emmy has no incentive to return them to you on time. If she doesn't agree to this reasonable change in payment terms, you should probably ask yourself why that is...
I reached out to schedule my sessions with Emmy when I was only 8 weeks pregnant since I had come across her IG page and loved her work so early on. Signing the contract and paying the deposit was no problem. The problems came later on, which is why I advise changing the wording of the contract to protect yourself as well.
Issue #1:
I was booked for a late January session, because of personal reasons I had to reschedule. Per our contract, I knew it was going to be a $50 rescheduling fee. However, I did not expect for Emmy to break the terms of the contract we had both signed "because of the amount of people that had been doing so". These are her words, not mine, screenshot of the email exchange. Why is it my responsibility to pay extra for what her other clients are doing to her?
I left this conversation feeling frustrated since she had no issue breaking the terms of the contract on her end over $25, so I made the decision to cancel the newborn session and requested to move the $150 deposit I had paid over to the remaining amount left of the maternity session.
At this point, Emmy called me and made it a huge point that we had signed a contract where it states that the deposit was non-refundable. I asked her then why it couldn't be amended if she had no problem breaking the contract on her end to charge me an additional $25 to reschedule. She decided that the $50 would be respected, but that I still would not receive my $150 deposit back.
Issue #2:
I booked the session with the makeup artist she frequently uses and I was comfortable with her work since I could see it on IG and it matched my style. The week of my maternity shoot she makes a post searching for a new MUA. I don't know if it's just me, but I personally did not want to be the one who gets experimented on with a new MUA since I had not seen her work. I reached out to Emmy to let her know that I was fine with removing the makeup portion of the package. Again, she made it a big deal about not being able to change the terms of the contract (which makes absolutely no sense if she is the one who wrote the contract...) and instead wanted me to downgrade my package. My package was $900, the package she wanted me to downgrade to was $700. This $200 difference meant the loss of the makeup, 2 dress options and 2 backdrops. Which makes no sense when at the time of booking, the makeup add-on had been a $150 add-on fee. She again, she was only interested in changing the contract terms when it meant that she would make more money. Email exchange on this is also attached.
Issue #3:
We went ahead and took the photos as scheduled. Per the contract, she was supposed to send me the final gallery no later than 6 weeks after the shoot date. Well, 6 weeks went by and there was no word from her at all. I finally reached out and heard no communication back from her except for the finished gallery a few days later.
She charged an additional $200 for the changes I made to the contract, but there is no repercussion for her not upholding her end of the contract? How is it not taking advantage of your clients when you sign a contract and expected them to uphold the terms out of respect for your time, but you have zero lack of respect for our time and money and will gladly break the terms on your end when it is convenient to you? read more