Basically charged over $300 to take a metal tool to dig in my already irritated ear, no xray to…read morecheck for the real problem, wasted time after waiting over an hour. At least they validate parking ‍

Do NOT waste your time and money with this unprofessional office! I cannot STAND doctors and…read moreoffices that have no regard for their patients, our time, and money. TWICE I was supposed to have balloon sinuplasty procedure with Lisa Perry-Gilkes and TWICE they messed up. I've been trying to have this procedure done before the year is over as I have reached my deductible and OPX with BCBS for this year so everything is free for me until 2022. My allergies have gotten worse causing me terrible sinus pressure and pain, chronic sinus infections, ear pain, etc. I had one of my sinuses done with a different office already. The first time I ended up canceling because I ended up in the hospital extremely sick. When I got out I tried scheduling again and the woman that was supposed to put me back on the schedule never did nor did anyone ever contact me about it. Come to find out she quit and that's why. I called requesting to speak with the manager (can't remember her name but I have spoken with her before) that is over the office about that issue. I could never get in contact with her which is a MAJOR issue with this office and alot of their negative reviews confirm this. You have to call MULTIPLE times to speak with management and they'll lie and tell you they'll call you back and never do. It's a game of phone tag with these unprofessional clowns. So I scheduled again to go in for another suspected sinus infection but again to have the balloon procedure. Drove all the way there in the rain (15 mins so not bad), waited an hour and a half, only for the rude front desk woman not tell me Perry was running late. I asked the woman multiple times what is the hold up but she wouldn't tell me or even give me an estimated time of how much longer. Everyone that came before and after me, including the woman that had been there 2hrs, were seen and left. I think Perry was deliberately making me wait. I walked out and I again called and attempted to speak with the manager about that but they wouldn't get her on the phone. A few weeks later I ended up speaking to Kacey Phillips who said she was the director of the surgery department/facility and you couldn't go higher than her. I told her what happened but that I wanted my gas money reimbursed for my time wasted. If a patient is running late they have no problems refusing to see you or will charge outrageous fees for late or missed appointments and even appointments not canceled "on time". When you call the annoying automated lady tells you to show up on time so doctors can spend enough time with you lol. They don't show you the same courtesy they demand of you. That morning "Dr" Perry made a woman wait over 2hrs to be seen and another patient was turned away for not having her insurance card and it was an allergy injection visit. The patient drove from Jackson but front desk chick didn't care. After that patient left I still wasn't called back and I got tired of waiting and walked out. Kacey, at the time was nice, explained one of the girls was no longer there, apologized, and asked me to give them another chance to make it right. Stupid me did and I went to that bogus nurse visit. They were supposed to call me back about medications for the procedure after I went to my pain doctor. They had Ashley call me to tell me Dr.Perry wasn't going to perform the procedure and that it's better if Dr.Livermore does it under general anesthesia. At first that's what I wanted but decided to just do it in the office and get it over with. FYI I've already had one sinus done and it wasn't bad. It's just weird hearing your bones crackling as they break them. Plus I have anxiety but you are given anxiety meds as part of their med combo they give you. Anyway I told Ashley no and I am NOT consenting to a surgery under general anesthesia and have to go through the whole process all over. Meeting with a new doctor and one that has bad reviews, having to have another nurse visit, do a hospital pre op, etc etc. It would just unnecessarily prolong it into 2022 and it wouldn't be free anymore. I called to try and speak with Kacey and she never returned my call wasn't surprised. I sent Kacey an email a week ago and she ignored that as well. Yesterday they had a 2nd woman in Dr.Livermore's office call me to schedule the surgery. I again told her no I am not wanting to go under general anesthesia and that if Dr.Perry doesn't want to do the procedure then she needs to have the overies to call me and tell me and stop wasting my time. The woman said she would find out what is going on and call me back. Not expecting a call back given their track record. I spoke to Livermore's surgery scheduler Latisha a week ago and told her the same thing. She said she would have Ashley call me but of course she never did. I am DONE with this place, their incompetence, and unprofessionalism. I'd advise others to run away and not do business with this awful establishment and Dr.Perry.

A hidden gem. A one stop shop. I was able to get my teeth cleaned , my physical and picked up my…read moreprescription at the same office. My prescription by the way cost me less than going to another pharmacy. The staff in both areas were friendly and professional and the providers listened and I felt gave me excellent care. I highly recommend.

The Gresham location for dental: The staff was EXCELLENT! The care by the dentist that I saw on…read moreMonday was EXCELLENT!! The very nice MANAGER spoke to me and asked that I leave a review. I wanted to give 5 stars... HOWEVER, I have been calling the office for 3 DAYS STRAIGHT, with NO ANSWER OR RETURN CALL!!! 1. I get CONSTANT recordings that tell me I'm 1st in line. Then states I'm third in line. Then tells me I'm 2nd in line...no one EVER, EVER answers! OR, I am re-routed to another office where a man answers. I have pushed every button for every option on the recording!! And NO ONE ANSWERS!!!!!!!! 2. I have 2 phone numbers to Gresham Dental that NEVER ANSWER! If this is a staffing problem, something SERIOUSLY NEEDS TO CHANGE!!! 3. I am CONSTANTLY transferred to the EXECUTIVE ASSISTANT'S recording!! Where I leave DETAILED messages...to no avail! She DOES NOT CALL ME BACK!! I have stayed on hold for HOURS attempting to get through! 4. The recording tells me to leave a call back number. I did. NO CALL BACK FOR 3 DAYS!!! 5. After 2 HOURS ON HOLD today, I was again re-routed to a guy who finally said Gresham was CLOSED Today!! What??? No one thought to leave that on a recording??? 6. Prompt phone attendance is CRITICAL to EVERY medical facility. Anytime you have phones THAT CANNOT BE ANSWERED AT ALL, SOMETHING IS CRITICALLY WRONG!!!! 7. My dentist was to give me a referral to an Endodontist for this week regarding an infection. Well that's not going to happen as this week is now over! An infection is ALWAYS critical!!

Danielle and the staff is very professional. They really care about the patients. My glucose level…read morewas very high during my first visit. Due to the care that I received, my level is great, and I have lost 30 lbs. I highly recommend the Conyers Walk In Clinic. Thank you for your service to our community! Dr. Peterson

I had a great experience here. Everyone was very professional and friendly. I will definitely go…read moreback.

I go there when I am at the hospital. Great selection of items to choose from and friendly staff…read more Relaxing atmosphere. I like to sit by the window.

This is my second time coming here for annual breast cancer screening. The first time I came last…read moreOctober, they gave me a free breast, cancer awareness pen for breast cancer awareness month in October. The robes are not heated as they are at main Emory campus, but the volunteer Winnie was friendly as were the technicians. It took about an hour overall as they were training a new technician. I found free parking about 1/3 of a mile off of Sycamore Drive, otherwise parking lot cost 5 to 6 dollars close to the entrance. I will likely come back next year but earlier in the month for my free breast cancer stuff before they run out.

My wife scheduled what was supposed to be her annual physical at this practice. She had been a…read morepatient here for years under Dr. K, who has since retired. During the appointment, the new physician asked questions about her existing medical history, including cholesterol and other previously diagnosed conditions. My wife answered those questions but did not seek treatment for any new issues. The physician ordered routine blood work, including tests that she has received as part of her annual physical for several years. We were surprised to later receive a bill for a separate office visit. We were told that because pre-existing conditions were discussed during the appointment, the visit was billed separately. We also received a separate bill from the lab for the blood work. What makes this particularly frustrating is that my wife has had these same routine tests performed during her annual physicals for the past four years at this practice without receiving an additional office visit charge or lab charge. Patients should be aware that discussing existing medical conditions during an annual physical at Northside Primary Care Midtown (previously Midtown Medical Associates), even when responding to questions from the physician, will result in additional charges. Basic tests such as cholesterol, lipid profile etc. is not covered under the annual physical with this practice anymore. We wish this had been explained clearly before or during the appointment so we could have made an informed decision. We are disappointed and concerned about the transparency of the billing process. We will look for another doctor.

I have yet to have even a decent experience here but being new to Atlanta I don't really have any…read moreother references, But my last attempt here was just too much. I called to get an appointment with Dr. Koralewski although I had previously seen Dr. Miller. The staff told me "You cannot change doctors", I asked why and the young lady said she didn't know and her manager handles that. I asked to speak to the manager where i was again told "You cant change doctors because that is OUR POLICY". I asked her to email me the policy. She said "NO. I AM GIVING IT TO YOU VERBALLY". I asked is the policy in writing anywhere and she said NO. They were extremely rude and it seems to me this is actually UNETHICAL. I will certainly be sharing my experience and searching for a new practitioner.

The office was very clean and welcoming. The staff were also friendly and welcoming. The front…read morestaff knew what they were doing and got me checked in fast. I was seen by Ms. Simmons who was very punctual, knowledgeable, and kind. I felt that Ms. Simmons really cared about my situation and what was going on and had my best interests in mind. Ms. Simmons Listened to everything I had to say during my visit.

I came in for a check up and everyone at Primary Health & Wellness was so welcoming. The NP Stacey…read morewas exceptional and exceeded my expectations as a health care provider. She was very thorough and knowledgeable in her practice. I would highly recommend. I will def be back in the future.

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

I LOVE these people. Kathy, my P.A., has been taking great care of me for at least the past 6…read moreyears. She's been very proactive and making sure I take care of my health, even urging me to get tested for a difficult problem long before the recommended guidelines. Frankly I think she saved my life. The office hours are good- easy to get in when you need to see someone- and they work well with my BCBS plan. Most of the ladies are especially nice- even when the ole blood pressure cuff wants to turn my hands blue. Dr. Baron is a great guy too. Can't recommend they highly enough!

I agree with Gretchen, these people are wonderful! Gail and Maxine in the office were extremely…read morehelpful to us when we had a sudden, unexpected case of Guillain-Barre Syndrome, THEN found out hypertension and diabetes were also issues. They did some juggling and got us in immediately. Since that time, Kathy (P.A.) and Dr. Baron have been outstanding. Not only were they very thorough, but are both great "people" persons, explaining everything we were curious about, and trust me, those three diagnoses presented a LOT to take in. Discovering this office has been one of the few extremely bright spots in our recent medical adventure. I'd recommend them to everyone, but I also want to keep them a secret, lol.