Cool Ray serviced our AC unit for its annual review. In previous services over the preceding five…read moreyears, we have been upsold on purifiers, items to add onto our unit. There has been a lack of record keeping for parts they did replace (fan). In our most recent servicing, we returned home only to find our unit did not work. One repair service person said the previous service person may have caused damage. This was after he came back a second time to see what was wrong with it. He was noted to leave the house to speak to his supervisor out on our lani. When we spoke to the manager we were asked for "our story." It was decided a part needed replacing and it would take a week plus to get it. We asked for portable ac units and were told they didn't have any available. When the part came, the service manager then tried to tell us it was an unrelated part, not that it was a part damaged by the servicing technician. Sketchy to say the least. We provided receipts for 2 portable ac units so we could survive the summer heat. I was told by the manager they would discuss it with administration. When I asked how long his repair would last he said "until the next thing goes on the unit." I called a week later not hearing back, they indicated I would hear the next day. I did not. I called today six days after I was to hear back. After a 10 minute hold I was told they were in a meeting but would call me back. Instead I get an email they will not refund us the cost of the portable ac units despite them causing the damage to the ac unit during servicing.

I have been using Cool Rays Air Conditioning and Heating for a few years now and I've seen my share…read moreof AC techs. Cody is the absolute best tech they have. His customer service is excellent and he's always courteous. Recommend him by name and you'll never have a problem with your AC. 100% excellent service!!!

Daren Page is easy to work with, knows his business and handled the purchase and replacement of the…read moreevaporator very quickly. He does excellent work and will use his talents in the future.

After hiring him 10 years ago, I hired him again when the HVAC failed. He gave a thorough…read morediagnostic, and decided the best option was to replace, due to a new refrigerant being used, certain repairs wouldn't be compatible with the old unit. For the replacement, he sent an email link with various price options from high to low. The installation took about 3 days, and when he saw that the thermostat was junk, he replaced it with one of his custom designs free of any extra charge.

I noticed the AC temperature rising and placed a call to Marrs AC. Steve cane to the house,…read morediagnosed and repaired the issue all within a couple hours. He was professional, friendly and efficient. Highly recommend Steve and the Marrs AC team.

Just an all around excellent experience! From start to finish these guys were courteous and…read moreprofessional. They really care about their customers. At no point did I ever feel as if I was in the dark on what was going on with my installation. Steve has an excellent way of talking to his customer where they can understand even the technical aspects of the job in a simple way. I couldn't be happier with the results and my decision to call Marrs Air and Refrigeration. I highly recommend these guys for all your A/C needs!

NO FREE ESTIMATE should be explicit…read more Got insulted when I refused to pay for Thermal Load Calculations We have a 10yo home with original air conditioning systems. The house was designed in Autocad: 4000sf total (1st: 2800sf with 2500sf@10' & 300sf@21'; 2nd: 1200sf@9') or 42,000cf HVAC Thermal Load Range depends on Desired Temperature: 75F: 83,000btu (Summer Time Cooling with 93F outside temperature) or 6.9T We went with 8T or 3T (1500sf on 1st FL) and 5T (2500sf total with 1300sf on 1st FL and 1200sf on 2nd FL). The 3T (1500sf) is about right (1st photo) keeping RH about 50% but 5T (2500sf) cools too quickly but due to short cycling, doesn't remove moisture leaving RH north of 50+% (2nd photo - mold from excess moisture) Knowing all this, I asked for an Estimate to replace 5T (2500sf minimum) unit with 4T (2500sf maximum) which still lines up with the 6.9T requirement with 3T/4T and with long cycling of the 4T, I expect the humidity to be about the same as for the 3T. If an estimate was going to cost $450 to redo the thermal calculations, I didn't want it. When I declined, I was insulted As a company that prides itself in employing military and firefighters, is this anyway to treat a military veteran? Never Again!!! Peter Ranon Retired Military Officer

I wish I could express to everyone just how wonder this company is. Jeremy, from the start, was…read morerespectful and truly showed how much he cared about taking care of our AC emergency. He walked me through everything that was happening and showed me why. He never gave up when obstacles kept getting in the way. He stayed until the end, even when that mean later in the night. He really listened to us. We felt important by the time he left. I couldn't be more grateful. Thank you so much!

Around 5 years ago my home AC unit backed up. I called my AC company and had to leave a message. No…read moreone returned my call. I called Paradise Air & Heat. They used an answering company. I received a call back and someone was at my house in an hour. I still use Paradise! They just replace my AC unit. The guys are friendly, polite, professional and get the job done. I recommend Paradise 100%!

I had challenges finding a boat air conditioning repair company in the marine industry so I tried…read moreParadise Air &Heat. From the booking of the appointment to troubleshooting and repairs, Paul and his team at Paradise Air & Heat were very professional and provided fantastic customer service. They were able to troubleshoot both of my sailboat's air conditioners systems (one was CruiseAir the other Mermaid) and get both back on line. They were always courteous even when dealing with the confined spaces and complexity of troubleshooting a marine system. Paul also provided tips on maintenance. I would HIGHLY recommend them to anyone searching for honest a/c repair technicians who really know their business!

Exceptional service. I would wait thru an entire Florida summer before I would even start to…read moreconsider using anyone else. Prompt, courteous, reliable, to name just a few things I would say about them. I am a Service professional myself so I know when I see exceptional service. I have had them out twice the first time about every A/C Company in Brevard County was out and either made no attempt to fix my unit only tried to sell me a new one, mind you mine is only 6 years old, the others couldn't fix it and charged me money to attempt it and tried to sell me a new one, then finally we found East Coast ... Thank the Lord !!!!! They fixed it , and quickly and easily. Recently we had a lightning strike and it was a booger to get all the bugs out of it but again East Coast hung in there and prevailed. I can't say enough about these guys. Trust no other.

Amazing customer service! Called John late on a Friday as I knew another capacitor had failed on…read moremy outside unit. Within minutes, John sent someone over to the house to replace the part and saved our weekend -- 96 degrees and climbing... Thanks East Coast!

Complete air & heat has been a great company to work with since we moved here in 2019. Always doing…read morethe right thing (even when it's the harder choice for them), and treating us as valued customers they want to retain. They stand by their products and act with integrity. Can't recommend them highly enough based on our experiences!

Complete Air and Heat installed 2 units in 2011 and after both broke down within weeks of each…read moreother, I dreaded to call for service. Much to my delight he was able to fix both units with some minor replacements. He arrived at the expected time and day, efficiently did his work and fixed the airco systems, instead of stating they were old and needed replacement. I am very pleased and my whole house is cool again.

Eric from Kabran came out and charged me $700 to fix my unit. It failed within 30 minutes. He…read moreseemed knowledgeable and professional. However, results speak. Kabran then sent out Delane to do an evaluation for a new unit. He quoted me about 9k for a 1.5 ton unit. He said their prices are high but their service is the best. I was open to it. Today, I tried calling and got "Anna" their AI. I eventually got a person. It was a 3rd party receptionist, asking me ridiculous questions when all I needed was to speak to Delane or a supervisor to see if we can get the new unit it. I got Delane today. Let's see how it goes. I liked him when we spoke previously and he seemed knowledgeable. This experience so far though, has not been good. Company needs to be reachable. Fast forward... New unit is now installed. It is functional. I haven't seen the work yet in person, but the team was there a long time working on it. Seems solid, so far.

We appreciate the effort from the Kabran Team for getting the job done correctly ,immediately and…read moreat value ...and that's not an easy thing to do year after year