I had a slab leak. Chris came out on Thursday afternoon and made sure before he left that I had water. I have dealt with a lot of home repairs and contractors. Chris was very professional and kind. He took the time to explain everything he was doing to me. I would recommend American Air to anyone who asked because of the concern and care that Chris showed to me. 100% Satisfied! DG read more

Thank you, Brandon for a quick and accurate evaluation of the problem. I would also like to thank American for having the parts needed on the truck to repair my unit. read more

American Air, Plumbing & Electric - Thank you, Brandon for your quick and knowledgeable evaluation of the problem. - Heating & Air Conditioning/HVAC Near Me - Rockledge, Florida

Everything could improve. Better techs. Techs that actually check your AC unit and not guess,but dang, let me pay a service call fee for that. Try not pushing sales so much. But that's ok I now have a new AC company taking care of me. read more

These guys are doing it right! The owners are kind and thoughtful. They genuinely care about their customer's experience. They do high quality work and show up when they say they will. I have been more than satisfied with their work and the price I paid for it. We asked them to do work for our business and will continue to use their services. read more

Giovianni came to give a quote--over 1k dollars to replace 2 outside spigots! He wanted to sell me a water system for $4000.00--the other quotes I have no idea---has this company lost its mind??? I am editing my review. Giovianni was very nice--however DO NOT LEAD WITH HOW BAD THE WATER IN FLORIDA IS AND YOU HAVE WATER CONDITIONERS FOR SALE!! I sold water conditioners for 6 yrs. You were not here for that! First you negotiate what you ARE here for--2 spigots! but this company (I know he got the quote from someone in his office) is out of their minds! So, they either did not want you to get the sale for the spigots, and only the sale for the water conditioner! But, they are not doing you right!! Just a thought! read more

Hi, I just like to say when the two guys came out on April 1 Hunter and Garrett, they did a great job on my A/C unit outside and inside no problems its feels great to have nice and cold air again special for my son who has asthma he needs it bad so thank you again for the great work you both did have a great day. Donna Stutman read more

My current ac company charged me almost $500 for a fix that could not complete. Dan an electrician from American Air & Plumbing came to my home on a Saturday & repaired a wiring issue & got our air conditioning up & running. Professional & competent. read more

I had these guys out to install 2 new systems in my house about 3 months ago. Today the installer was in my neighborhood and stopped by to make sure everything was still working good with my systems. He ran a full checked on the systems and all was working great! Thanks again Bill, that was over and above!! read more

I had American come out to my office building this week when our AC went out. I called and within 2 hours they had a tech out. He was very knowledgeable and took the time to show me the issue and my options. I chose to fix my current unit and they had it fixed within a few hours. I am very thankful for their service. read more

I had American Air install a whole new system like the Work the 4 ton unit the UV lights ductwork up flow furnace everything like $18 1/2gs, I had water damage to my house so another company come out and did a 3-D images of all the rooms checked all the walls for moisture, etc. etc. they were just doing what they do but let me know that I should contact my AC company because the humidity was high in the house. I contacted American Air system maybe a year old but it seemed it was two months past the one year they did not say anything about a trip charge ,it being out of warranty.NOTHING...first thing out there mouth should have been no matter what we charge $89 to come out(we paid it) but basically paid it to have a guy stand in our hallway for $90,there was an initial call on my part and trip charge was never mentioned ,so new assumed under warranty..should have been discussed but that person.I was contacted day of another employee (think installer) and was asked about problem ??Again trip charge was never discussed or not under warranty anymore...If discussed would have been ok with it.Neither employees discussed warranty or cost???Def go elsewhere for your A/C needs ..spend almost $20 Gs for four ton unit and this is how they treat you ...(I called)guy was like we charge that with a warranty also ,,well you probably should let the customers know that detail!!F- here!! read more

Our old Amana of 14 years went out. We replaced her with another one. Same company as before. Installation takes most of the day but our guys Garrett and Hunter did a great job. As did, Bill on the initial call. We called the following Monday and Bill was back here and solved the issue. Thanks guys!! You're the BEST read more

American Air & Heat of Brevard is NOT a company you can trust. Their website is flashy with all sorts of pledges and promises, however they do not treat their customers with the loyalty that is promised and the respect that is deserved. They installed a new a/c heat pump system in our home 18 months ago that has never worked properly. After multiple visits in an attempt to remedy the issue over several months, and having replaced over half a dozen parts on the brand new $11k system, we are still living in 81 degree heat in our home regardless of what the thermostat is set. Furthermore, any request to escalate the issue to get it resolved, no matter how respectfully or professionally, seemed to fall on deaf ears. When they couldn't figure it out, I've been ignored, ghosted, and one of the owners even came out to the house only to recalibrate the thermostat to read 3 degrees cooler than it actually was to try to make the problem go away. I have to say that almost all of the technicians that came out were friendly and professional, although they appeared to be directed by upper management to do a quick fix and move on. There are several other HVAC contractors in Brevard, do your research, don't take the salesman for face value and speak to as many past customers as possible before a big job. In fact, the last visit with their technician, they said nothing was wrong and I needed to spend another 10k on ductwork with them. read more

Rude, nasty and inappropriate office staff. Never in my life have I experienced such rude customer service. Info- They charge $89 to come out and diagnose... which is okay but then to install a $10 part it was $200. read more

American Heat & Air replaced my air conditioner and all the duct work in the attic. They arrived at 8am and worked steadily until 5pm. They were efficient, courteous and conscientious. They cleaned up the debris from the insulation and carried away the old duct work and AC/handler. Was very impressed with their work ethic and the end product. Would recommend them any time for this project. read more

Just moved from Kissimmee to Melbourne. Researched a few AC companies and happily decided on American Air & Heat. Rob Miller was our service tech, did an excellent job on our 15 year old units, noting that both had to be replaced. Rob's comment was hopefully they will last a while longer. Decided to replace our downstairs unit and of course I called American Air & Heat. Installers Anthony, David and Gary, texted prior to arriving and of course they arrived on time. Three friendly and hard working men, did an excellent job with the installation. They paid attention to detail, they even painted the platform the air handler sits on. Happy with the service and the friendly and professional people that work for this company. read more

For the last 10 years I have only used American Air &Heat and so glad. Saturday before Easter no AC. Called and bam! Anthony shows up and diagnosed the problem; capacitor and fuse. System up and running. Cost.... No charge as I have the service contract. Highly recommended. read more

This company strives for excellence. We've used them for 14 yrs. after they installed our a/c unit and they've done maintenance on it since. Now, our a/c broke down (14 yrs. was a long time for it to last). We called for service and they were here later that day. We needed a new unit but this is FL and its hot so they are busy. They brought us a portable room a/c and set it up. We thought we had to wait 4 days for a new installation. American Air and Heat worked to get us switched with someone who was awaiting a new unit but still had their a/c working. After a 1 day wait, they are here installing as I write this. From the office staff to the service tech to the installers, these people know how to treat their customers! I highly recommend American Air and Heat. read more

I have relied on American Air & Heat for nearly 30 years. Each time I need service--which includes two new air conditioning units, thank you florida--they provide quick, reliable, professional service. They are willing to explain options, sometimes less expensive than what I originally requested, and have kept my family cool through brutal summers. I wish all service professionals were as attentive and knowledgeable. read more

Rob came out and did a great job explaining the options, pricing and timeline. We agreed upon a great price for a Goodman Florida addition air conditioner and within 24 hours of signing the contract his team was at my home removing the old and installing a new unit. The gentlemen that did the installation were professional, courteous, meticulous in there work and made sure I was completely satisfied. Rob even followed up after the fact and help hook up my Nest thermostat. From beginning to end I couldn't be more pleased with the experience. 10 year warranty parts and labor and lifetime on the the compressor was the icing on the cake. I couldn't be more pleased with American Air and Heat and I would highly recommend them to anyone looking to replace their air conditioner. read more

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I am posting this review well after the fact because I didn't feel comfortable or safe doing so right away. Terrible customer service. Disrespectful. Refuses to listen to you and will talk over you. Wouldn't let me finish my sentences. I tried to ask about installing a programmable thermostat to make the house colder at night, but warmer during the day when we aren't home, so we could save money, but instead he kept telling me I was stupid and that he knows what I want without even letting me explain the situation in my own home. He also kept going on and on about his degree....? And then he had the gall to straight up tell a family member that I don't care about them or love them..... All because I was trying to ask questions. He acted like me trying to figure out a solution was somehow insulting him?? I am not saying that I know better than a hired professional, but at least let the customer explain their problem to you and try to help them come up with a solution?? Instead he convinced my family member to let him install a new thermostat (our old one was fine, and the new one isn't programmable, like we wanted) and a 300$ bill. I recommend spending your money elsewhere on a company that actually cares about their customers. read more

No integrity, had a deal worked out with the owner of the company to purchase 2 vans they were taking out of service. I drove 2 hours and when I got there the owner told his employee not to sell the vans for the agreed upon price because he thought he could get more for them. In business and life your word and your reputation are all you have... no wonder why the google reviews are so terrible for this company, the poor ethics start from the top and work their way down to the techs trying to rip off anyone and everyone. Absolutely despicable. Also when I was there I saw about 300 ac unit remains... I wonder how many of those units could have actually been repaired by these rip off artists rather than using high pressure sales tactics to sell a unit that could be repaired. read more

They came to my home because my air conditioner was not working the gentleman "claimed" that he did a diagnostic test but basically just told me that the line was blocked put some water down it to flush it out The air seemed to kick back on so I figured the problem was solved? I was really upset because I work full-time and I did not want to have to keep bringing in after hours repairman to take care of this problem which I thought had already been taken care of and there was no way I was going to call the same company back because obviously they did not fix my problem. So I called another company and let them know that my air conditioner was not working at which point when they came they "did" a diagnostic test and told me right off the bat what the problem was and fixed it. Now if the first gentleman "really did a diagnostic test" he would've discovered the same thing that the second company had discovered and would have fixed it that very same day. I was so upset because now I was out hundreds of dollars because I had already paid The first repairman and obviously now I had to go and pay a second one. First of all I'm huge and Customer Service and after three phone calls to the office manager and no return call my level of respect for the company and itself hiring people that don't provide excellent customer service really upset me! I never got a call from her I never got I am sorry I was busy and I didn't reach out to you sooner nothing! I asked for a refund I got a partial refund but you are sending out repairman there are incompetent and your staff obviously does not care about your customers when there is a problem and they're trying to get a hold of someone who might be able to help them out you just ignore them? You don't return their calls? And this is your office manager? Obviously this customer service issue along with the fact that they don't have repairman that know what they're doing or maybe you're just scamming you because you know single woman she's not watching who cares I don't know what his attitude was but it didn't seem like he was really into it probably because poor man was working a little extra overtime not my issue! so the person that told me about the partial reimbursement was the young lady that was very pleasant that answered the phone but no apologies were made at all by a level of management saying I'm so sorry that you had to deal with this for 48 hours and then go ahead and hire someone else to pick up where we dropped the ball! so the bottom line is just a little warning don't hire American air and heat if you really want your problem fixed and not to be scammed! read more

My furnace stopped heating so I called American Air & Heat. We agreed on a time and day to come out and they were on time. My furnace was 31 years old and condenser was 16 years old. After talking with David we agreed that the fix would probably be short term because of the age of the equipment. He quoted me a price for a new replacement on the whole HVAC system and options for financing. Both were acceptable and the crew showed up on time. DJ, Gary, and Anthony went to work installing the new equipment. They sealed the ductwork which was leaking, and replaced the defective wiring to the new heat pump. It even started to rain while doing the outside work but they worked through it until the job was finished. Looks great, works great, feels great. Thank you ! read more

Free service call is only to reel you in? Bait & switch experts?? You be the judge.....especially if your unit is still under warranty & your'e "only paying labor" HA!..Believe me, if you don't want to pay big $$$$ in the long run.....you might want to to think real long & hard before making a decision. .I'm a 64 year old senior on a fixed income.....Yes, I'm mad, & I've told them so. Sitting in a hot house is not very favorable. Darn tootin" I'm mad. Yes, they have offered a partial refund, but only after they said they would also re-install the original faulty equipment which is still covered by warranty. Don't be fooled cause when you think about i you'll realize that a "free service call" is just too good to be true. At least in my case it was. Do your homework & "google" Then make your own intelligent decision. By the way, the owner is perfectly fine with me writing these honest reviews. Why just before he hung up on me he told me to go right ahead! read more

Called and made appointment to have flex loop removed after getting several other quotes. The guy came and looked at it and gave the usual BS. Your unit is to small and I need to go from 3 tons to 3.5 tons for $5000. Insane!!! I am not having a problem with the blower but basically told me it was not worth their time to do the small job. Quoted $200 from all the others in the area. I patiently escorted him out. read more

We needed a new system & duct work. We got 3 estimates from 3 reputable companies. American Air & Heat gave us a fair estimate with 3 options for our duct system. My husband was the contact for the estimate, he was impressed with the options & equipment choices American gave (he is in commercial construction, so his understanding far outreached mine). Instillation went well (1 day for new ac & duct! Our home is about 3,000sq ft). They left our home clean & the system is working great. We had to have them come back for 2 small issues. They had someone come out immediately, working around our work schedule. (outside unit to close to pool filter, it was moved without hesitation, 2nd, I wanted a better thermostat & it was upgraded) As you can well imagine, this is a high cost job, the whole process was fast & pleasant, making the stress of spending so much money a little less stressful. I could not be happier. Thanks American Air & Heat. read more

Fair service but they always want to sell you a new $5,000 unit and all I had was a leaking inline filter dryer.. A simple $380 repair.. But I have to blame more company's because most want to sell you a new unit with the same problem.. I had 2 other company's look at it and said the same thing.. Have you ever thought about getting a new unit.. I said nope just fix this one.. It really is a shame because I know so many are getting taken buy these A/C company's.. They love to ripoff the old people and take there money.. To bad there is no consumer protection anymore.. So I saved myself over $4,000 for not taking there route and saying well I will just get somebody else to fix it.. Oh I will fix it not to worry.. Yeah $380 is better then $5,000 and the system runs great.. read more

Horrible Experience. I was talked into buying a new Amana Goodman a/c for $6,985. I think it is bigger than I need and other companies I called would have charged aroun $4,500. This unit has broken down 12 times total! Every time their repair person came, they would reset it and go on their merry way without finding out what was wrong. I think that's because they didn't know how to fix it. This unit came with a decent warranty and their repair person would do the repair for free and seek reimbursement from Goodman. They never submitted to Goodman! I called Goodman and they said American Air never sought payment for the 12 visits they made. I really think they didn't want Goodman to know how many times they had to come in fear of them thinking Goodman would realize they weren't capable of working on them. The last time I called them, I was furious and called up and yelled at the woman in the office. I was totally ashamed of it so I sent her a pot of flowers and deeply apologized. I never called that company or Micah again. The next day I called a different company and they fixed it right away! That was over two years ago and it never broke down again. read more

Our a/c was 13 years old, so we finally had to have the entire unit replaced. I did my research and price compared and American Air & Heat were the most affordable while still being able to get quality products and professional work from a reliable company! The manager Micah was fantastic to work with; he really worked with us to make sure we were getting everything we needed at a price we could afford! The two guys that came out to do the job were courteous, efficient, and professional. We only had to be without a/c for less than 5 hours while they completed the entire job. Everything looks great, sounds great, is working great, and they cleaned up afterwards leaving no trace of any work having been done! Not to mention, we're looking forward to seeing a decrease in our electric bill with this new efficiently running unit! Highly recommend! read more

For my Florida east coast friends...If you are looking for a heating and air conditioning team to help you then you need to call American Air and Heat of Brevard. I have never given props to anyone on social media before, but this story I must share with you... Our heating and air conditioning system just died yesterday. I called American Air and Heat yesterday morning and they responded early yesterday afternoon. Michael St. Germain, our account manager, came out and shared the bad news that our 10-year old system had died. We knew it was coming, but you can never be completely ready for such a heavy cost of replacing the air and heating system for your home. Michael assured me they would take care of us. He called the owner, Mike Palo, and they found the best solution for us. We were very pleased, but they just kept making our experience with American Air and Heat even better - they installed the system today!!! The product is a high quality Amana system. The best part was that the service blew us away. From Mike Palo, again the owner, to Michael, to Matt and Josh (installers), they truly cared about us - their customer! read more

waited to hear from co. of why overcharged $ 600 mdllars for a fan motor ouside unit even 2 workers said $ 89 and change was the amt for new motor replacement lifelong customer waited for overcharge mistake a couple of months have past without a notice to me HOME ON MERRITT ISLAND,FL...NOT CALIFORNIA.. read more

THANK YOU! THANK YOU!! The install crew came out on a Saturday and installed a brand new unit that I am already amazed with. They were professional, respectful, and very knowledgeable. I had so many questions, and they were so kind and patient. Not the cheapest estimate, but their professionalism, product, and response time outweighed it. A very happy customer!! I would highly recommend American Air $ Heat. They have a very high level of integrity. An honest company at an honest price. read more

I called American Air & Heat last week. They came the next day on time. Mathew checked my AC and confirmed a $90. diagnostic fee would be cut if I signed up for their membership club. He showed me prices back and forth on his iPad and I had to ask for the exact price before he started. I wanted it all in writing and he said he would e mail it to me confirming my email. I didn't get it, but agreed to join the club that gave me 2 more visits included in the price. I wanted to see the agreement in writing. He started working and fixed my AC taking a picture of the coils (which I did not get). I paid by check and he was very nice, respectful and the AC is still working. I did not get any e mails and called twice. The second time they told me they would mail me the paperwork. That is where I have a big problem. All this typed up stuff noting when I sign, which I did not, as nothing was ever offered for me to see or sign. There is a $189 charge to join the club yet there is nothing in writing to say that you get the next 2 visits at 6 months and 1 year free of the $90 charge or an emergency visit as well. No paperwork to explain what the $189.00 covers at all. So they deducted a $63 diagnostic charge from my bill which made no sense or my charge would have been that much more. He did pop a whole in my duct work to take the temperature and I taped that hole up after he left. The work seems to done right as my AC is working and I have not changed the temp since he left setting it at 78. The billing is just uncomfortable. There is a section in the bill that says the technician did not think some work was needed and it would not be covered by the warranty? The office had no explanation for that comment in my paperwork. NOTE that all phone calls are recorded. Mathew should have emailed me the deal before he started work or let me see it on paper before he started. It was so hot and he was very nice, but the billing is very odd. I feel like they made up prices to meet the amount I was talked in to paying. read more

I have been using this company since I purchased my home in 1991 in Palm Bay. Mike and his team are honest and professional. Whether it's repairs, A/C replacement or normal bi-annual maintenance they have been reliable, on time, and trustworthy. read more

When the AC went out late Saturday night, I was very concerned about how this situation was going to get resolved, on a Sunday, without costing an arm and a leg. But I called, and a technician, Tommy, arrived in the early afternoon. He replaced the faulty part, assured my two, very big, furry dogs, that they would be comfortable very soon, and charged a very reasonable amount for the Sunday service call and replacement part. I was pleased with the promptness of the service call, speed of repair, and the final charge. I would recommend American Air & Heat to anyone. read more

Called on Monday morning for service for air not cooling. Had same day service call with Jamie. He was wonderful, had the problem isolated within minutes and had my air conditioner back on quickly. I am coming to the end of a 10 year warrentee and they have always fixed the few problems I have had without any problems. They have earned my loyalty for my next unit when it is time. Thank you Jamie ! read more

Horrible! Dishonest and incompetent. We had a 12 year old unit that we were having issues with. We knew we would have to replace soon. We called for service. Repair man came out, says repair would be over $1k to replace the just the coils. Said it wasn't holding Freon. Many, many other lies and inaccurate information fed to us as the unit wasn't even low on Freon. Gave us a quote for a new unit($6500 for 3 1/2 ton no name replacement). He disconnected the outside unit and suggested we run the fan for air movement as we made our decision(his ploy to have us make our decision in discomfort). Spent $69 for a service call to find out what scam artists American Air hires. Although our unit was old, American failed to even bring the equipment out to test it! We had Lowe's come out with their sub contractor, Dial Plumbing for a second estimate. It was just a capacitor issue that was clearly visible. Dial Plumbing was able to get us up and running temporarily until our new unit arrived, no charge. We spent under $6k for a 4 ton unit. Do yourself a favor and avoid any service from American Air and Heat. There is nothing "American" about them! Sad that business feel that deceitful practices are the only way to get customers to make a purchase. read more

Smart and reliable service real professionals couldn't be more satisfied definitely recommend there service

They sold me a home a/c unit for $7,200. My house is only 980 square feet and anybody else would have sold me a unit for $4,000. I have service call receipts for 11 times i called to have them fix this thing. It still wasn't working right. When he sold me this unit, he said I would save alot on electricity, but that was bs too! My bill actually went up! I find this company out to make the most money they can and their repair men are lousy. I went to a different a/c company who fixed the problem right away and also found a couple of parts that were installed incorrectly. Stay away from this company!!. read more

American Air and Heat is a very professional organization. They did an amazing job on the initial installation and have been just as good on all follow-up appointments. We would recommend them to anyone if they need a whole new unit or just routine care. read more