Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

Purchased a used 2023 Kia Niro GX Touring in late October 2025 All went well except for one thing…read more I was promised a 2nd key Fob in about 4 months after purchase. 6 months later still have not received. I called the salesman who I dealt with and left a message with my return phone number 3 times now about 1 week apart. NO return phone call from Josh very disappointed that they wouldnt even call back to at least explain why? This was a Certified Pre Owned vehicle.

The car itself has some of the best technology and it is the smoothest driving car to date. I have…read moreowned quite a few luxury cars and sports cars and whenever i have had one I have always missed parts of the other until I was able to lease a lucid air touring . I leased in January of 2025 and I have had a few major issues regarding information gathered at that time and also with the process of this location but I do not want to get into those details until I hear back from Lucid customer care . I am running out of time and hope if I am keeping it honest with everyone. I will update this and be posting a google review to follow this up as it develops.

Well well well......my first love was a ferrari and now a lucid!! It was love at first sight for…read moreme. The car is engineered just right like a car need to be. It just gets sweeter when, my brother who is a hard-core tesla fan buys a lucid. The car is powerful, luxurious and elegant. The car feels heavy by drives amazing. The settings are a Lil crazy and takes used to get maximum efficiency. We gave it a rip turning into a ramp that probably less than 100 meters long....we were able to hit 90mph within a matter of few seconds. The staff is friendly and takes good care of you. There's still room for improvement. Comparing the 3 electric cars in the family....Mercedes EQS, Tesla and Lucid...Lucid wins!!

Bernandi Honda is exceptional in what they do, and their customer service is top-notch. From the…read moresales department to the service department, you'll have optimal oversight of your car's resolution. Every staff member I have encountered at Bernardi Honda in Natick has treated me with integrity and given me relief whenever I go there to buy or service my car. A big shout-out to David and Jams-- from the service department, and Marc from the sales department. I hope Bernardi Honda in Natick maintains the tremendous customer service they provide.

This is an update to the review I wrote last week, with a change from 4 stars to 1 star…read more Yesterday I received a text and an email from someone in the Service Department, asking me to schedule replacement of cat studs, as recommended with last week's service. I asked what she was talking about, as nothing had been recommended, and if I'd known about it, I would have had it done when the car was there. She told me it was in the report that had been given to me. I went through that report, page by page. There's even a section for recommendations, and this was not mentioned anywhere. I told her that. I also told her that 2 of the things that had been done were done incorrectly and I'd had to bring the car back to have those things done correctly. She said she'd speak to the manager and see how they could make things right. This morning she texted to say that my service advisor said he HAD told me about the cat studs, but that it wasn't an emergency to take care of them. A complete lie. So I take back all the great things I'd previously said about him, and would advise against going to Bernardi Honda for any type of service. They are dishonest, and I HATE being lied to. ------------ I drive a 2017 Acura RDX. A few days ago, I received a text from a Bernardi AI Bot named "Pam," telling me I could get $75 off any service or maintenance at Bernardi Honda. I needed a few things done, so I scheduled an appointment for the same day. David was my Service Advisor, and I can't say enough great things about him. A bit of a shmoozer, but extremely nice and informative. As it turned out, the car needed quite a bit more work than I had anticipated, and had to leave the car overnight. They would have been willing to send me to Enterprise in an Uber to provide me with a rental at no charge, but I asked if they could just send me home in an Uber (10 minutes away). They did that, and also had Uber pick me up the next day when the car was ready. So that was a great convenience. Here's what I needed: Scheduled maintenance, 2 new tires with balance and alignment, new windshield wipers (front and back), and it turned out I had an oil leak, so that needed to be repaired. When all was said and done, I paid them nearly $4,000 - but it's okay. I know the dealership will do the work correctly.... or so I thought. Yesterday was my first time going any distance (I had picked up the car the day before). First, the steering wheel was pulling to the left, so something was wonky with the alignment. Second, 10 minutes into my drive, the "Check Emission System" light came on. When I got home, I tried calling David, but it was his day off. He called me back first thing this morning and told me I could return with the car at any time and they would take care of it. I brought the car in this afternoon, and David greeted me as soon as I arrived. I waited in the waiting area, he updated me along the way, and about an hour and a half later, everything was done. The "Check Emission System" light was on because, in replacing the oil pan, they had to loosen the O2 sensor, and hadn't tightened it enough afterwards. They tightened it today. They ran a diagnostic and found the alignment was indeed slightly off, and they fixed that. It was really annoying to me that I would have had to return to have these 2 things fixed. They should have been checked before the car was returned to me. And since they weren't, I had to return. After this experience, I'm not sure I would return to Bernardi Honda for service. The saving grace was David, who would have bent over backwards to make me happy, but the service technicians need to be more thorough.

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

Herb Connolly Chevrolet Framingham…read more ***Beware of service manager Jay and service rep Joie Mullen - deceptive and unprofessional conduct*** I bought a brand new 2025 Chevy Silverado 2500 last February directly from Herb Connolly Chevrolet Framingham and, at the same time, purchased a brand new Fisher XV2 plow through this dealership for about $12,000, including their installation. In hindsight, I should have purchased the plow directly from Fisher, but I relied on the dealership's representations. The salesman, Joao Demarchi, and the finance manager I worked with both told me that if there were any issues, everything would be covered under warranty. I drove the truck home and did not use the plow until January 26th, which was a major snow day. I own two businesses and normally handle plowing ourselves. After less than four hours of light use at the first location, the plow's lifting mechanism completely stopped working. We didn't even make it to the second location. This was especially disappointing because I was told this was Fisher's most powerful and reliable plow. The truck had to be towed in because the plow failure made it unusable. When I brought it in, I was told that just to diagnose the plow would cost $250 per hour, despite being told the plow and installation were covered under warranty. I spoke with service rep Joie Mullen, who denied that any warranty applied and refused to assist unless I agreed to pay out of pocket. I went in person the following morning to try to resolve this. Again, I was told nothing would be done unless I paid the $250 per hour diagnostic rate. At this point, I was without my primary work vehicle and had to rely on my brother's accessible van to get to work. I explained that Fisher provides a two-year manufacturer warranty and that, under Massachusetts law, this product should be covered by the implied warranty of merchantability, since it failed to perform its basic function after only a few hours of use. I asked for the issue to be handled properly rather than escalating the matter further. I was dismissed and given no meaningful help. Eventually, I spoke with General Manager Brendon Connolly, who actually listened to what happened. To his credit, he stepped in immediately and said he would take care of the situation and ensure the issue was resolved. Only after the GM intervened did the service manager Jay become cooperative. This should not require escalation to the GM for a brand-new product that failed almost immediately. Even after approval to fix it, the dealership took nearly three weeks to complete the repair. For almost two weeks, there was no progress at all. I had to repeatedly call, text, and show up in person just to get basic updates. During this time, my truck and plow were sitting there unusable, which directly impacted my work. Overall, this experience was extremely frustrating and unprofessional. If not for the GM stepping in, this would not have been resolved. I will not be doing business with this dealership again and would strongly recommend others be cautious when dealing with their service department.

This was perhaps the best new car purchase experience I've ever had. Ross Annenberg kept it…read moreprofessional, didn't waste my time, and kept negotiations to the minimum. We know what we want - in and out - let's do business. They also have great financing deals - 0% interest. This wonderful purchase comes after the manager at Honda up the street attempted to fight me and Kia stopped getting back to me. I cannot recommend Ross and MetroWest Subaru enough for buying a new car. Really impressed with my Forester too!

Over priced unneeded looking thru all aspects of my car when ALL I needed was an AC charge!read more

Would not recommend this dealer to anyone. i have leased cars for over 20+ yrs and this was the…read moreworst experience. The dealer refused to add rubber mats, the charging station didn't work and the service dept didn't know how to fix it. I also got hit with a disposition fee and for being over the mileage. I hope $72 was worth losing a loyal customer

I just had the worst car buying experience ever at this dealership. We were all set to buy a car…read moreuntil the business manager, Jeffrey Tucker, came out and accused us of yelling at the salesman (we weren't yelling and the salesman agreed) and then proceeded to talk down to us and raise his own voice. I would not recommend anyone ever doing business with this organization. They don't know the meaning of customer service. I would give zero stars if possible, but one was my lowest option.

Purchased a car few days ago. They told me that the car was…read morefully serviced which they lied to me and only cleared the codes. Immediately check engine light came on, Car has vibration, suspension problems, battery voltage very low. Basically didn't pass inspection and they are not responsible for fixing it. Stay away from this dealer!!!

The staff was friendly. Car is a disaster…read more Bought a car in February 2025. Paid out of pocket. They performed the inspection and registration paperwork. After the paperwork was completed, went to drive away and the window wouldn't roll down (they fixed it). Didn't have the car a week and had to call AAA for a tow. They corrected it for free (emissions sensor was faulty), but had the car for a while. They don't offer a loaner car, but did agree to pay for a rental after some discussions. Around the 1 month mark (I think it was 28 days) service engine soon light came on again. About 3 months in, brakes were acting up and the trunk won't stay closed unless we fiddle with the hinge. We're at the 6 month mark since buying it and the service engine soon light came back on again. This is a locally driven car. Easy driving and the car still feels like it was sold with old parts, spray paint, bubble gum and a prayer.

My car looks brand new! It was in an accident a few weeks ago and I just picked it up yesterday…read more The work that the shop did is outstanding in every way. Since it's a 2015 Toyota Rav 4 they used all factory parts for the repairs and the work was completed in two weeks. Not only did my car get repaired, but it got a beautiful detailing as well, which brought tears to my eyes. It was as if I just brought it home off the lot new! I cannot say enough about the workmanship and attention to detail and am thrilled with the end result! Thank you so much, Mark. It's difficult to navigate the aftermath of a car accident, but you made the whole experience end on a high note!

I have not purchased any cars there (it is a Kia/ Isuzu dealership), so I cannot speak of that side…read moreof the business. However, back in 2003 my insurance company listed them as a body shop they work with so I chose them as they were local to me. To my great delight, they did an outstanding job on one of my vehicles that had been in an accident and needed some work. Ever since I have used them for all my vehicle body/paint needs and they have always delivered exceptional results. One thing I have noticed is that they do work on a lot of high end cars like Mercedes, BMW, Lexus, etc and I have witnessed some of their finished work. I am usually very good at spotting body and paint interventions, but their work has been indistinguishable from new. Faded paint matching, blending, lack of paint defects - the guys at Midway Motors are very good at what they do. Overall, strongly recommend for any body and paint work regardless of if you have a Kia or a Benz.