Awesome place with great people. You can ask any questions and they will happily answerread more

Fantastic experience here! My sales guy (Metin) was super friendly, incredibly knowledgeable, very…read morequick, and not at all pushy. He really seemed to care about informing me and helping me make a good decision rather than trying to push a car/upgrades onto me. Tesla makes the car buying experience fun and very easy. Get informed, go for a test drive, order it on your phone in minutes. And the car (I'm getting a Y) is absolutely incredible for the price. I already knew a lot about full-self-driving, but it still blew me away. And the summon feature actually works! The parked car came to get us as we waited at the mall entrance. Totally felt like the future! Best sales experience I've had in a long time.

Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

I had an excellent experience at this dealership. I was getting three recalls taken care of. They…read morewere the only nearby dealership that could promise me same day service. They called the day before to go over everything. They had promised me if I dropped it off at 9 AM, they would have it ready by 5/5:30 PM. I dropped it off at 9:40, and they called me that they were done at 1:35! They did everything for free and even did a multipoint inspection for free. When they found stuff that needed to be taken care of, they were happy for me to pick the car up instead of having it done there. They didn't pressure me or swindle me or try to get money out of me. They just did good work quickly and efficiently! I would go there again in an instant if I needed something!

They totally helped me out! They did exactly what they said they would do and they got me a new key…read morefor my car and got me on the road. Couldn't be happier..

Giving 2 stars instead of 1 as I blame myself for having any trust of Bernardi's buying a used…read morevehicle. I purchased a used Honda Fit they claimed was 'Certified Pre-Owned'. The sales person mentioned everything that is done to the car. My fault for not validating everything. Attached is a photo of the air filter a couple of months post purchase. I am pretty positive that they did NOTHING they claimed to have done to the car. Ive never seen a worse air filter. They also charged an add on fee for Wheel Locks, which I didnt verify on site. They never put them on the car. I was able to get a refund for the wheel locks. The cabin air filter, not pictured, was also obviously the original. Zero trust buying a vehicle from them and would never trust them to do any work on it.

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

Herb Connolly Chevrolet Framingham…read more ***Beware of service manager Jay and service rep Joie Mullen - deceptive and unprofessional conduct*** I bought a brand new 2025 Chevy Silverado 2500 last February directly from Herb Connolly Chevrolet Framingham and, at the same time, purchased a brand new Fisher XV2 plow through this dealership for about $12,000, including their installation. In hindsight, I should have purchased the plow directly from Fisher, but I relied on the dealership's representations. The salesman, Joao Demarchi, and the finance manager I worked with both told me that if there were any issues, everything would be covered under warranty. I drove the truck home and did not use the plow until January 26th, which was a major snow day. I own two businesses and normally handle plowing ourselves. After less than four hours of light use at the first location, the plow's lifting mechanism completely stopped working. We didn't even make it to the second location. This was especially disappointing because I was told this was Fisher's most powerful and reliable plow. The truck had to be towed in because the plow failure made it unusable. When I brought it in, I was told that just to diagnose the plow would cost $250 per hour, despite being told the plow and installation were covered under warranty. I spoke with service rep Joie Mullen, who denied that any warranty applied and refused to assist unless I agreed to pay out of pocket. I went in person the following morning to try to resolve this. Again, I was told nothing would be done unless I paid the $250 per hour diagnostic rate. At this point, I was without my primary work vehicle and had to rely on my brother's accessible van to get to work. I explained that Fisher provides a two-year manufacturer warranty and that, under Massachusetts law, this product should be covered by the implied warranty of merchantability, since it failed to perform its basic function after only a few hours of use. I asked for the issue to be handled properly rather than escalating the matter further. I was dismissed and given no meaningful help. Eventually, I spoke with General Manager Brendon Connolly, who actually listened to what happened. To his credit, he stepped in immediately and said he would take care of the situation and ensure the issue was resolved. Only after the GM intervened did the service manager Jay become cooperative. This should not require escalation to the GM for a brand-new product that failed almost immediately. Even after approval to fix it, the dealership took nearly three weeks to complete the repair. For almost two weeks, there was no progress at all. I had to repeatedly call, text, and show up in person just to get basic updates. During this time, my truck and plow were sitting there unusable, which directly impacted my work. Overall, this experience was extremely frustrating and unprofessional. If not for the GM stepping in, this would not have been resolved. I will not be doing business with this dealership again and would strongly recommend others be cautious when dealing with their service department.

This was perhaps the best new car purchase experience I've ever had. Ross Annenberg kept it…read moreprofessional, didn't waste my time, and kept negotiations to the minimum. We know what we want - in and out - let's do business. They also have great financing deals - 0% interest. This wonderful purchase comes after the manager at Honda up the street attempted to fight me and Kia stopped getting back to me. I cannot recommend Ross and MetroWest Subaru enough for buying a new car. Really impressed with my Forester too!

I had a coupon and this place is near my work, so I thought I'd give them a try. I got an oil…read morechange, and even with the coupon it was over $100. They were polite, and though it was somewhat expensive, it was done quickly, so not a biggie. The next day I receive an email, thanking me for my car repair, and it said I was "chosen" for a free subscription to Sirius Satellite. They sell your email to Sirius!! My email said "response REQUIRED"- like its an overdue bill? Then a couple days later I get another email saying the same thing. I do give them credi; I complained to the service manager, who looked into it and promised to remove my email from their contact info. They made more than enough money on my oil change w out sharing my email for extra cash.

I have had my Jeep for nearly 6 years. Took it for first major service today. Routine things for…read moreusage wear and tear: batteries, rotors, brakes, a few MA crappy road caused problems (alignment,etc), and routine filters, rotation, software update. Spa day for my Jeep! Anyway, service was top notch. Called yesterday, got me in first thing today. As soon as I arrived my jeep was pulled in to start troubleshooting service message, and problemMy service manger, Ed, was very friendly, explained everything to me item by item before they started. Gave me an accurate estimate for time, and work was exact$ quote provided. They have a comfortable bright waiting area with some complimentary beverages and snacks, a separate little office with outlets/high bench table/stools for people that need to work while waiting for their vehicle. They have complimentary rides locally. I had planned on using Uber to run some errands while I waited. The courtesy ride was a nice surprise. Dropped me at the mall, called when Jeep was ready and picked me up. Even offered to figure out driving me home about 30mins away if I wanted before I told them I planned on going to mall. Everyone I interacted with was friendly and polite. Very happy I chose to buy my Jeep here in 2018. That experience was great, and my two other visits have shown they still value you after you buy the car BTW my Jeep feels like I have a new one.

Would not recommend this dealer to anyone. i have leased cars for over 20+ yrs and this was the…read moreworst experience. The dealer refused to add rubber mats, the charging station didn't work and the service dept didn't know how to fix it. I also got hit with a disposition fee and for being over the mileage. I hope $72 was worth losing a loyal customer

Purchased a car few days ago. They told me that the car was…read morefully serviced which they lied to me and only cleared the codes. Immediately check engine light came on, Car has vibration, suspension problems, battery voltage very low. Basically didn't pass inspection and they are not responsible for fixing it. Stay away from this dealer!!!

The staff was friendly. Car is a disaster…read more Bought a car in February 2025. Paid out of pocket. They performed the inspection and registration paperwork. After the paperwork was completed, went to drive away and the window wouldn't roll down (they fixed it). Didn't have the car a week and had to call AAA for a tow. They corrected it for free (emissions sensor was faulty), but had the car for a while. They don't offer a loaner car, but did agree to pay for a rental after some discussions. Around the 1 month mark (I think it was 28 days) service engine soon light came on again. About 3 months in, brakes were acting up and the trunk won't stay closed unless we fiddle with the hinge. We're at the 6 month mark since buying it and the service engine soon light came back on again. This is a locally driven car. Easy driving and the car still feels like it was sold with old parts, spray paint, bubble gum and a prayer.

My car looks brand new! It was in an accident a few weeks ago and I just picked it up yesterday…read more The work that the shop did is outstanding in every way. Since it's a 2015 Toyota Rav 4 they used all factory parts for the repairs and the work was completed in two weeks. Not only did my car get repaired, but it got a beautiful detailing as well, which brought tears to my eyes. It was as if I just brought it home off the lot new! I cannot say enough about the workmanship and attention to detail and am thrilled with the end result! Thank you so much, Mark. It's difficult to navigate the aftermath of a car accident, but you made the whole experience end on a high note!

I have not purchased any cars there (it is a Kia/ Isuzu dealership), so I cannot speak of that side…read moreof the business. However, back in 2003 my insurance company listed them as a body shop they work with so I chose them as they were local to me. To my great delight, they did an outstanding job on one of my vehicles that had been in an accident and needed some work. Ever since I have used them for all my vehicle body/paint needs and they have always delivered exceptional results. One thing I have noticed is that they do work on a lot of high end cars like Mercedes, BMW, Lexus, etc and I have witnessed some of their finished work. I am usually very good at spotting body and paint interventions, but their work has been indistinguishable from new. Faded paint matching, blending, lack of paint defects - the guys at Midway Motors are very good at what they do. Overall, strongly recommend for any body and paint work regardless of if you have a Kia or a Benz.

Unlike my prior cars, I had very restricted budget to work on this time…read more so, I went to different car dealers to find a car that would fit my budget. but all the sales guys I met in four different car brands, they all tried to work me towards what they want to sell instead what I wanted. And BMW Sudbury was my last stop, 5th dealer. So, Without much expectation, I went to the BMW Sudbury and met Jordan. Jordan was different. From the start, he made sure it was all about what I wanted. He did not pressure me towards any car, and he did not play the price game. He listened to what I said, and He found me the car with all the features that I wanted within the budget. Jordan turned the stressful car purchasing to fun and exciting experience. Now on, Jordan Pelletier is my go-to guy for any car needs.

I called Thursday let morning trying to get information on a car Bailey verified the vehicle was…read moreavailable and put in touch with Ken from sales asked for OTD price. Received a video from Ken then no more communication. Called again later and asked for another sale rep. Again verified the vehicle was available asked for an OTD price and crickets. Followed up on Friday morning and requested a manager. I was connected with Charlie, who was very professional and courteous. Again verified the vehicle was available and I made an offer. Only to be called back and told the vehicle had been sold to an auction. I'm not upset with Charlie. Bu I am incredibly frustrated with every mother aspect of this dealership. The lack of communication, the lack of respect for a perspective customer. I suppose if I were to find out that this is how this dealership conducts themselves then it's probably best I did so having NOT bought the car.