My experience so far has been remarkable. I cannot say enough about how wonderful Brian Langus has…read morebeen as a realtor. Love that he is personable but direct in his communication. While I'm sure we are not one of his top clients, he has certainly made us feel that way. John Maclaughlin has been a gem as well! So professional and his system of breaking down the homes we have seen and how to remember them is so helpful...plus he's just a great time. Erika has also been amazing. Answers all my phone calls and questions with ease! Such a great experience! We are KW Van Poole lifers!

Randy Abshier and the whole Van Poole Properties Group were all top notch to deal with during my…read morelatest real estate transaction! As a Realtor myself...I greatly value and appreciate other agents helping to ensure a smooth road to closing for all parties! Thanks for being so professional and communicative!

There was lil interaction with Macey. However, did answer my questions in a timely manner.She…read moredidn't know things about the home and it's on the listing for example. Was not there for inspection. Could have had the other agent fill in for her as she as unable to make it to fulfill her obligations for her client. Overall, it was impersonal and the service was not up to par in my honest opinion.

WOW! Sharmy was amazing. Great Follow up and wonderful to deal with. I would definatley recommend…read moreher to anyone.

This is the best property management company in Dallas. They are trustworthy in every aspect of…read moreproperty management and as a Realtor, I would recommend them to any client who leases sf homes, condos etc.

Let me preface this with saying I am not one to leave a negative review for anything…read more Sam Woods , operator at the Dallas Luxury Realty Proprety Management Group is worth reviewing. Sam has a couple of hardworking , knowledgeable members of his team which I infer is the reason they currently have a high rating. However, Sam is far from this. During our stay at one of his groups property's , Sam attempted to bully, intimidated and belittle us. Never in my life have I worked with someone who showed the lack of respect that Mr. Woods displayed. Upon move in the home was infested with Bugs, broken appliances , poor carpet quality and old paint. After months of deliberation and weeks to fix the issue we finally were able to recoup some of the costs that were associated with their lack of property management. Upon move out Sam gave us a laundry list of charges that were not associated with our occupancy and attempted to bully us into paying them out of our security deposit. Sam is not someone I would recommend to anyone and I am hopeful that just one person is able to read this and make a decision to hire his company/ not stay at one of his proprieties. Updating review to respond to Sams comment: I agree that reviews are important , both good and bad. I hope you are able to take this review and improve your services. There are multiple inconsistencies in your response to my review. We indeed did begin our lease in mid August 2022 but did not move into the property until the end of August. Upon move in all carpeted areas were covered in fleas. I have attached a picture to make sure that we are both able to show proof to let the public decide. This was reported multiple times and was not taken care of for about a month. Regarding the appliances. Please check the dates, upon move in there was neither a functioning dishwasher nor refrigerator. The dishwasher was promptly fixed however the refrigerator was not replaced for approx 30 days. Please check dates again, Sam. Regarding the carpet, the carpet was in below average condition upon move in and was very similar upon move out. At no point did a pet enter the home as we do not have one and have an allergy to pets. I maintain that Sam was dismissive and threatening in the process of receiving our security deposit. Sometimes the truth hurts but public forums like yelp give renters the ability to share their experiences.

We closed on a new home the other day and came here to sign papers. Vanessa the receptionist was a…read morestand out. She was so warm and welcoming and even gave us warm cookies on the way out. (Side note, the cookies could have been a bit bigger as they were maybe 1/3 the size of the cute individual box they came in . Also the lobby had a Kurig with lots of options and a stocked mini fridge too. Plus some assorted snacks. Oh and the signing was efficient and as smoth as possible.

Denise Sherwood was our closing agent. We had a bid and agreement to close in only ten days in…read moreDecember! Denise was available to answer all our questions, quickly and accurately. We never thought it would move so quickly and had reservations that it would be without a hitch, but Denise worked to make it all happen. Here we are, in a different state, at our new home three months later and nothing has backfired -it really did happen.

These people are the worst relators in Texas. They are being investigated by TREC the real estate…read morecommission of Texas I bought a home from Natalee Parker. She had me use her inspector she never offered me a choice. Which she was supposed to offer me 3. I trusted her and Better Homes and Garden. So I'm a 70 year old Veteran that is disabled. And I never went in attic. Well 3 months after buying the home that cost $650,000. During Christmas my Daughter was sleeping in room and heard squirrels in the walls. Natalee is the face of the Better Homes and Gardens Winans. her handyman which I paid upfront to fix said he fixed it and everything was great. Well he didn't. Well I got concerned and called Critter Control which is a company that fixes these problems. I also talked to the Broker of Better Homes and Gardens Justin Belch they told me to stick it. I bought the house it's your problem know he told me and hung up. But there is more Critter Control found mice all over my attic. Well I called Justin again he said it is my problem. I said. Your agent lied to us and the inspector. Now it has cost me over $13,000 dollars to have animals taken out of wall and also to get mice out of Attic. This company that has many locations in North Texas and Austin, Texas Better Homes and Gardens are flat out liars and will deceive you. The company made over $80,000 in Commission from selling my other houses in Wylie TX and me buying this new house in Richardson TX. So now I had to file a small claims court in Dallas to try and get my money back they hired their attorney to strong arm us. We have a court Date set for April 17 2026. Well there lawyer said we had option to pick inspector. Well how many people know an inspector for homes. I trusted Better Homes and Gardens and Natalee Parker to be good people and resolve this matter. They shoved these papers to sign on this house and never inspected the house in attic. Well my Lender would have never let me buy this house if mice and rodents were in walls. They are liars and deceitful people that only want to sell houses. They have made my life miserable. All they had to do was fix there problem they caused. But large Corporations only care about the bottom line. Its hilarious when someone says they inspected the attic and just show water heater not hole attic. And then there inspector Brandon Rudolph says he never went in attic. So what is it? You inspected the attic like you were supposed to are took a picture of water heater and rest of attic. Like I said please be careful these people will do anything to sell house. They care nothing about you as an individual. This is a nightmare be careful and find a good company that treats you right.

Wonderful brokers - hard working staff - everyone is very friendly- have several locations to serve…read moreclients - had a fantastic experience with them! Would definitely sent all my friends and family their way!

The property maintenance team performs poorly and not in the best interest of the owner. They send…read moretheir own vendors to perform the work at a high rate and the management company gets a percentage.

Wish I could give less than one star... This company seriously blows when it comes to taking care…read moreof their residents. We have had multiple problems since moving into our rental house. I haven't even been able to get anyone to answer the damn phone EVER. They don't even return phone calls either. We never received a pool key when we moved in and it took several months before we got it (which is fine since the pool didn't open until end of May). We just tried the pool key and it doesn't even open the gate... The guy that originally set up our lease agreement is the only person who has been kind enough to help us with anything, even though its not his job but he seems to be the only one capable of being competent enough to do anything. I do not recommend this company.

We had the unfortunate luck to work with Raymond Graham trying to rent a home he had listed. After…read morejumping through hoops and paying $300 for a background check (which stated on the site it cost $39.99) we were put into a Catch 22 when he said they needed to talk to our current landlord before they would approve our application. We stated up front that we did not want to alert our current landlord that we were thinking about moving without a lease in hand and had already supplied previous rental history for both myself and my husband. Learn from our mistake and find a reputable realtor to do business with.

I have to post a review for Greg McGarity! I met him years ago through refferal and have keep up…read morewith him ever since. I came to Dallas for an interview and told him exactly what I wanted. I never accepted the job, but didn't forget about his time and gracious service. Fast forward years later and I've accepted a position downtown. I contacted Greg and he worked his magic again. He really listens to what you say you want and delivers. I hope to give up my highrise life next year and Greg will be my go to guy for home shopping! If you want the best service, be sure to ask for Greg!

Bad service they are difficult to get a hold of. Management isn't engaged and when they are they're…read morerude too

They are too removed from their management team. They manage…read moremalls and their management team allows businesses in their malls which have complaints into their management group about the businesses in their malls. Again, they are too removed from the managing of at least one of their malls. I'd like to say, drive by their Fox Valley Mall to FARNSWORTH AVE. There is a mall on the north side of the street, where parking is veryselling difficult. The Fox Valley Mall has free parking all over. The parking lot is nothing like it used to be, and with their management is very removed from what is happening there. Just look at the Fox Valley Jewelry and Watch Repair business reviews at their mall, and you should see what I mean.

Andrew did an amazing job with taking AirBnB pictures of my property. He was prompt and extremely…read moreprofessional. The photos turned out fantastic and he went over and beyond with making sure every shot was perfect. I highly recommend him and hope to work with him again.

From the owner: Starting at only $129read more

My wife was dealing with Mark Hunt to help find us a rental house. He showed her one and decided to…read moreproceed with the application process. Had us pay $50 each for a credit/backround check. Then find out that the house had been rented the previous day. He then showed her another house that she liked that was available. She told him to proceed with the application process. While waiting for an approval my wife continued to look for a rental. She found a house form a private owner that we decided to rent from. When she told him, he told her that we owed him $600 and threatened to sue us if we or the homeowner didn't pay his fee's. I can't believe Keller Williams allows this sort of treatment to customers. He was aggressive and unprofessional. I would not recommend anyone to this realtor who is out to scam a family out of their hard-earned money.

Jean Ainsworth puts a stain on this entire organization with her unethical and bad business…read morepractices. We put in an offer on a house represented by Jean and asked for a response within 48 hours. At the last minute (literally minutes before a response was due), Jean calls our agent to tell them they have received another offer and asked us to put in another offer to try and bid up the price. This is on a house that was sitting on the market for over a year and all of a sudden they received multiple "strong" offers. Truly terrible business practice and would advise everyone to stay away from this agent / agency.