I had hired Absolute Stone Design in the fall of 2025 to repair an issue with my granite counter…read moretops having an uneven seam. They sent out two guys to repair my countertop. Only one of them spoke English. None the less, they were able to fix the issue. Fast forward to February 2026 and the issue with the uneven seam returned. Apparently, the fix didn't stay. Spoke with Renee at Absolute Stone Design and explained the issue. They sent two technicians to my house to repair the issue. This time neither one of them could speak or understand English which made it very difficult and problematic to explain what needed to be done and what my wishes were. Me and the technician ended up having to use a translator app on our phones to communicate which was quite time consuming and only prolonged the issue of getting my countertop fixed. After 20 minutes or so of back and forth trying to explain what the process was and what my expectations are the technicians began working. They put some sort of device that straddled the seam and using suction moved the two different sides of granite to make the seam even. The whole process took a little more than an hour. Once they were done, they seem to pack up their stuff in a hurry and left. Now my wife and I didn't stay in the kitchen the entire time and watch them work. Once they left, my wife and I went to dinner. Once we came back and closely inspected the work, that's when we found the damage to our countertops. They had put a hole in our stone and tried to cover it up by putting some kind of filler in the hole hoping we wouldn't notice it (see pics). I was able to scratch out the filler with my fingernail. I went to the Absolute Stone design office and spoke to the owner and explained the issue of what happened and showed him the pictures of the damage. His response at first was denial and then asked me how do I know that wasn't there before they started work. Then he tried to explain how the stone is old and brittle. He tried to explain away a couple of different excuses so as to avoid responsibility. After a little further explaining my position and how I don't buy his excuses I advised him that I am not paying the $300 fee he wants for the work as I am not paying them $300 to come to my house and damage my granite and then not offer to fix it. The owner was OK with that. He also advised me that he would speak with Renee about the issue and someone would be getting back with me the following week. That didn't happen and no one called me. Only after I received an invoice in my email (about a week later) did I call them back and speak with Renee and explained again what had happened. I could tell from our conversation that no discussion was had between her and the owner. I also advised her that I was not paying the $300 to them after they had damaged my granite. She understood and was OK with it. Now here we are a few weeks later and I get a call from a young girl at Absolute Stone Design inquiring about the $300. I again had to explain to this young girl what took place and for her to speak with the owner and Renee. I also explained that they sent two technicians to work at my house and neither one could speak or understand English. Her reply both shocked and surprised me as she said in an indignant manner that "I don't see what that has to do with anything..." and before I could explain, she hung up on me. Having been treated like this by Absolute Stone Design, I would not recommend doing business with these people as they are not very customer focused and apparently are OK with sending technicians to fix your problem without even being able to communicate with you should you have concerns or questions. And it appears that their staff are not properly trained on how to provide quality customer or show any empathy towards a customer who has experienced issues with their work nor do they seemed concerned in any way on offering to make it right. Buyer Beware!

I am SO happy with my bathroom countertop. Melissa helped me. She found a remnant of Silestone…read moreStellar Snow in the Tile Courtyard. I was thrilled. I'd seen a sample of it at Home Depot, but my project didn't meet their minimum. Went to another shop in Powhatan; they were super nice but a bit pricey and their product was a fabricated copy. (I wanted Silestone for all the right reasons.). What really impressed me: 1) Melissa didn't charge me for the circle cut out I wanted in the top left corner - (for trash!); 2). Gonzago was so polite, knowledgeable, patiently measured and convinced me to get the matching backsplash. Glad I did. and lastly, 3) The install team was polite, efficient and filled in the glue where I thought more was needed. (Keep the lady happy!). I've referred Melissa and team once. Hope I can do it again. Thank you, ASD.

I have returned to James River Remodeling for all of my major projects, including kitchen and…read morebathroom. Andrew offers amazing design solutions and then brings everything to live with meticulous and beautiful work. The quality of James River Remodeling is outstanding!

If you are looking for a contractor in the Richmond area, Andrew Jones with James River Remodeling…read moreis the way to go. Andrew helped us with our master bathroom remodel in 2013 and I could not be happier with the results. He and his team were always at our house bright and early, and worked all day. They took extra care to make sure all dust and renovation materials were confined to the bathroom area, laying mats down on the carpets each day upon their arrival, and installing a plastic zip door to the bathroom entry. We never say a speck of dust in any other area of the house. Andrew prides himself on assuring proper sealant on tiled showers, and spent several days laying layer upon layer of sealant before adding the tile to our new shower. We haven't had a single problem since, and I am confident that we never will. He also took extra care to ensure a small, practically unnoticeable incline on the shower flooring to assure all the water drained consistently well. This has help up maintain the quality of the tile we chose, and not caused us any issues with our grout. We did have a small issue with our frameless glass door shifting due to the change in season several months after the renovation was completed, but Andrew organized to have it corrected the same week we called him, and at no charge to us. Andrew always took extra time to meet with us to select tile, granite, etc., offer suggestions and opinions, and kept the project on track. I was highly impressed with the quality of his work and would recommend him to anyone looking for a remodel job, be it small or large.

Great working with owner/operator McClaren to install granite countertops in my kitchen. From start…read moreto finish very professional operation and he always had time to answer a question or explain a process so that I could make the best, most informed decisions. Plus, he was one of the most affordable options in the area after doing quite a bit of pricing research. I recommend working with him.

Called to come in and look at remnants for a small project. They had a huge selection of them. Got…read morea great piece of marble and it was cut and polished right there. I was in and out in 45 minutes. Definitely recomend over other bigger companies in the area

Elias and his crew are amazing. They painted the interior of our house, redid our kitchen and also…read moredid some commercial work for us, always great results.

I feel awful it's taken me so long to write a review but Quality Construction Works is fantastic…read more Elias was professional but also personable. He has great communication skills, always keeping up with us via email or text. He had two other men he worked with and they were fast and polite. As a woman, I've felt uncomfortable being alone with or I've been condescended to by other contractors. I never felt this way with Elias and his team. That's worth a lot to me. We hired Quality Construction to install drywall and insulation in our basement. It was done fast and they did a good job. He was accommodating when we had to have them break for an electrician to come in. It was done in about three days. One of the guys accidentally broke a lamp and Elias offered to reimburse us for it. He's a stand-up guy and he does a great job.

Rob Wright and his team do excellent work. When we moved into our new house, we had an issue with…read morefitting our refrigerator between our kitchen cabinets. Rob sent someone out to help us and the issue was resolved quickly and with a very, very reasonable price. I would highly recommend this company to anyone looking for quality work.

From the owner: Cabinetry & Construction, Inc. is an award-winning class A design/build contractor with skilled…read moreartisans who have been remodeling Richmond homes for more than 15 years. Our specialty is the sensitive renovation of older structures in the close-in neighborhoods of Richmond, Virginia. We don't shy away from the challenges of working on old buildings; we thrive on them. We excel at bringing older houses into the modern world (bigger rooms, better flow, more functional kitchens and baths, etc.), while making our work look as if it has always been part of the building. We bring new life to old homes.