I usually don't leave reviews but as most people do, you leave a review based on if it was really…read moregreat or really bad. I called for service & within minutes I knew I did not want to do any business with this place. The girl answered & clearly was not having a good day, I had to ask if I was calling the right number based on her interaction with me, then she proceeded to be condensing, using words like "umm interesting". They've called back after I hung up but avoid the attitude & find somewhere that will provide quality work without the rude customer service. Update: as you can see the response, owner defends rude behavior & instead of trying to rectify it, they attempt to justify it.

I'll just summarize the conversation and events of my experience with this place. So I called, this…read morenice girl answers the phone... Girl: "Hello" Me: "Hello, do you guys repair radios?" Girl: "What kind of radio?" Me: "An Emerson" Girl: "Sure, just bring it in" Me: "Do I have to make an appointment? What time do you close?" Girl: "No appointment. Just walk in, we close at 6" Me: "Okay, I'll see you then. Thank you" I proceed to put my 4 kids in the car, carry the stereo into the car, drive in traffic, yet, I still made it by 5:49 exactly. Place was closed. Lights off. Goners. Ugh ‍

I came to MacGuyz for water damage on my iPhone after a really frustrating experience at another…read morerepair shop. What stood out immediately was how competent and straightforward MacGuyz was. Even though they don't loudly advertise water damage repair on their website, they were far more prepared to actually handle the situation. They immediately knew my phone model, confirmed I'd taken the right steps (powered off, dried the phone, SIM removed), and clearly explained what they would do next and what to realistically expect. There were no scare tactics or loaded language--just honest, knowledgeable help. They were upfront about costs, didn't try to talk me out of getting help, and were cheaper than the place that explicitly advertises water damage repair but wouldn't even try. I left feeling informed and taken care of instead of stressed out. If you want people who actually know what they're doing, MacGuyz is the place.

I've been to MacGuyz twice and Michael was so helpful...very knowledgeable, informative, patient &…read morefriendly. I highly recommend MacGuys for any Apple or Mac issues!! Reasonable pricing.

Top notch, honest, reliable. My desktop drive was out of space, causing computer to be sluggish…read moreand quirky. Took it in to Computer Pro2call (play on words, get it?), and Robert took some time to go over options. We decided to swap out the existing drive for one with more capacity, clean up files, install a new Windows operating system. Price was very reasonable- he ended up spending far more time fixing things than he had estimated, but honored the original estimate. Very impressed. Saved hundreds over a new desktop, and I'm probably good to go for a few years. Computer problem- take it in to Robert- you won't be disappointed!

Went here after my wife spilled coffee on her keyboard. When turned on, the speaker was constant…read moreloud static, so we knew something was wrong. Cracked her laptop open ourselves and removed most of the screws from the battery to try and take it out, but there were two that we could not get out so we caved and took it in to the shop. The person at the front was able to remove them immediately and very easily, and walked us through all of the possible outcomes for the laptop. The laptop was fine when dried in-store for a few days, though the price for it to just sit there by a fan was higher than I would have liked. I also wish they had been a little more communicative, we had to call more than once just to get updates. Overall, they were knowledgeable and it got fixed, so I would return in the event of another mishap.

I love this place they are quick and friendly amazing customer service also affordable. I come here…read moremore often that I'd like to admit to get electronics repaired but they never disappoint I've never had anything less than perfect customer service. They are thorough informative and patient when your indecisIve and I love that about this place. I will continue to come here and recommend anyone I know to them. Thank you!!

Worst experience. Do not waste your money. My husband went here to get his PSP fixed. Last week he…read moredropped it off on Monday. They said it will be fixed by Thursday. My husband went back on Thursday and Jimmy claimed that he "forgot". My husband told him that was no problem since we were going on vacation. Jimmy apologized. Jimmy said he would call my husband and let him know when it was fixed. Jimmy never called. My husband came back the following Monday and Jimmy said he had worked on it. He showed my husband that the PSP turned on so my husband paid Jimmy and took it home. The next day (Tuesday) he went to play the PSP and it no longer turned on. Now Wednesday he went back to Jimmy to figure out what was wrong. Jimmy said he would try and fix it, he said "ill call you when its done so you can come and pick it up". My husband left it with Jimmy again and came back today Thursday because of course, he did not receive a phone call. When my husband arrived, the PSP was not fixed. My husband now, understandably frustrated, informed Jimmy and the staff there that there severe lack of communication, lack of customer service, and continuous forgetfulness was ridiculous. Jimmy then dropped my husband's PSP on the floor. Jimmy then tried to deny that he did, even though my husband and staff all watched him do it. My husband got his money back from Jimmy. But I can assure you that he wont be returning here again.

Fixed my phone here and great price and great communication. They placed a new screen protector…read morefree of charge for me I was astatic due to this.

I had an amazing experience here. a great diagnosis of my phone with a quick and fairly priced…read moresolution. the atmosphere is welcoming and the staff are friendly yet professional. 10/10 I'll definitely be here again.

Great service for my playstation 5. Was overheating constantly and they fixed it to where it…read moredoesn't overheat anymore.

Apple told me my one year old macbook was dead, and that my computer needed upwards of $800 just to…read morepower on. So I took my computer to onPhiya to have my data recovered. What I did not expect, was for onPhiya to not only rescue my data, but to successfully power my macbook on, and bring the macbook to full functionality. I have never had this kind of caring and compassionate response with a tech company before. Looking through my yelp reviews, you will see that I have actually experienced an unqualified technician at a repair shop actually melting/completely destroying a macbook. And clearly, Apple and I are not on good terms. onPhiya is now my FIRST stop for any kind of repair. I appreciate the swift and truly human response to problem solving.

This really deserved no rating. Went there two days in a row. The place was closed. The store hours…read moreshowed it closed at 6p. It was only around the afternoon. The second day i went again. Same thing. As i went back in my car a man, the owner i guess, was at the door dressed in casual shorts and a Tshirt i think. He looked like he just woke up. I asked him if he was open. He said only "by appointment only." Now the "appointment" words were not on his Yelp page or front door. He told me his openings for Friday and Saturday. I was already annoyed about his unprofessionalism and poor credibility for someone having a business, i think the idea is to cater their business life around the customer and not the customer cater their problems around the business owner's convenience. If anything he seemed annoyed that i woke him up or so it seemed. He wasn't friendly, cordial, interested in having a potential customer back on the customer's time. Seems he can go back to sleep now.

Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

I am writing to formally complain about the service I received at thisr Redlands, CA (Alabama…read moreStreet) franchise. I have previously had good experiences with UbreakiFix franchise locations, but my recent experience at this new location I tried has left my phone damaged beyond repair and cost me $250. I dropped off my phone to have a cracked screen fixed on my birthday. I noted that the two employees working did not speak English or Spanish fluently, making communication difficult, but I assumed it was a standard repair. Two weeks later, the screen began flickering, and I noticed the bottom external screws were not fully installed. I could not answer my phone or see the new screen they supposedly put in, I returned to the store, and the staff in very broken Endlish informed me the issue was now the battery and offered to replace it-so I agreed - Afterall this is supposed to be a great repair service brand. However, I later discovered they did not replace the battery. When I took my phone to another repair company, they discovered that three internal screws were missing entirely and my battery had been pried lose and not replaced,. I did not do this. Only this location of this franchise did, I gave this location two opportunities to properly repair my phone and communicate clearly, but both attempts failed. Furthermore, during my visits, I witnessed multiple other customers complaining in both English and Spanish about faulty repairs. I myself have not been able to conduct my work and it is affecting my job. Given that my phone is now permanently damaged due to the poor workmanship at this location and false information about work performed, I want to request a full refund of the $250 I paid. However, The staff can't communicate in English or Spanish the two languages I speak -- so it makes it impossible to request from them directly. I hope that the National Team at UBrekIfix see this and can get me a ok a prompt response regarding how this will be resolved. This location needs to be renamed YouBreak WeBreakSomemore!