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    Empire Pre-Owned Superstore

    1.5 (39 reviews)
    Closed 9:00 am - 8:00 pm

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    Services - Empire Pre-Owned Superstore

    Check engine light

    Engine oil light diagnosis

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    Auto noise diagnosis

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    Oil changes

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    Auto battery or electrical system repair

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    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Completely horse manure
    Cherie D.

    I'll start off by saying I am a veteran sales manager for a subprime auto finance company, so my entire job is talking to dealers all day and helping them sell cars. You cant get over on me. Ive seen it all. This is my business. I have epileptic dogs so I don't leave the house very often. I wfh. I called and assured this "pay off your trade in full" promo was valid, that they indeed had the car I needed, I put a deposit on the Ford Explorer and confirmed my appt. I show up today after a 2 hr drive to purchase a 2015 Ford Explorer base model with 80k miles. I went through all of this because I have an RV sitting in my driveway and I don't have an SUV that is able to tow it. They had what I needed. The price on the website is $17,994. (I have uploaded photos of everything I'm saying). When I arrived (with my little dogs), they had me do the test drive and when we came back to the office, he said the price was $20,994. I referred back to the website on my phone and showed him where it said $17,994. His response was "oh we account for $3000 cash or trade" Huh? I asked what he meant by that and he stated that the "price on the website is assuming you give $3000 down in cash or trade." I told him that was false advertising and verging on fraud. He showed me that, at the very bottom of the website, in the **fine** print, it says that they do this. Grr, but Ok. Like anybody, sigh, I've come this far and the promo makes them trying to get over almost worth it, right? WRONG. So I offered $18,500 because there's no way that this former rental car is worth 21,000. So I asked him to take my offer of 18.5 to his manager. I was met with a firm no. $21000 or bust. I then asked how much they would give me for my trade-in considering they offered to pay off the entire thing, and then some (per promo listing) some of that would go towards positive equity and a down payment. Their website confirmed a KBB value yesterday of $19,000. I only owed $16000. He went away for about 10 minutes, came back and said they were offering me $13,000. And I laughed because it was the only thing I could do that wouldn't end up with me having to speak to the police. What a collassal waste of my time and intelligence. Total scam artists. I just want everyone to know so you don't waste your own time or get bamboozled because you don't know the drill. They broke so many laws I don't even know where to begin.

    Kimberley L.

    A hidden gem. The Sales, Service and Collision Center exceeded all my expectations. A "Must" visit location if you are in need of a vehicle, service and/or body repair. They will walk you through the whole process.

    James M.

    Bring $3,000 more then what you are quoted on the phone and get ready for a guy with a polo shirt and flesh color compression socks on his arms because he has a huge Jesus tattoo try to get you to finance a car that you have cash for. It was hard not to laugh and feel bad for the poor souls they take advantage of. Oh and yes they stole my credit card, needed it to guarantee I'm interested because that's what car dealerships do then said they didn't have it so I canceled it and then they said I could pick it up at the front desk. You have been warned and you are welcome

    Antifreeze splattered all over the hood
    Lisa D.

    BY FAR THE WORST CAR BUYING EXPERIENCE I HAVE EVER HAD!!! Picked up my car (a day later than promised) only to have it die on the highway the next morning on my way to work. The "highly trained" mechanic that did the SAFETY check on the fluids didn't know how to put a radiator cap on and antifreeze exploded all over my engine. Then, they let my temp plate run out. I couldn't get in touch with a single soul at the dealership the day it expired..... again, had to lose time out of work. They took almost $3000 to register my car and couldn't get it done in 20 days. Had to beg for a second set of temp plates. Parris, the salesman is impossible to get ahold of and as lazy as it gets. DO NOT BUY A CAR HERE!!!! I have attached a photo of the damages caused to my car by the mechanic

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    Ask the Community - Empire Pre-Owned Superstore

    Review Highlights - Empire Pre-Owned Superstore

    Mike was TERRIFIC and his boss Nelson was right there laughing with us the whole time.

    Mentioned in 2 reviews

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    Empire Pre-Owned Superstore - usedcardealers - Updated July 2026

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