Came in this AM for help, did not receive it from a woman and man in the store-dismissive and not…read moreintrested. Went back to get help and received it from Ron and John! Friendly, helpful and customer focused. Solved the problem. They would be great at training staff.

I am a longtime fan of Ace Hardware stores. I like that they are locally owned and usually provide…read morebetter customer service than that of the big box retailers. Prices are generally in line with the big stores, so I will definitely choose local owned. Now that it is springtime, I have been visiting more frequently in the last month or so, and I feel that I can give a true review. This store is located in the old Orchard Supply Hardware location next to the In-N-Out Burger in Visalia. It is a great use of an already existing space; however, the interior feels a bit old and tired. The employees are friendly enough, but Randy and Richard are the stand-out stars of this location, and you are in great hands with them. I will be happy to wait for their help. Along with regular purchases common for this time of year, I recently purchased a Weber Genesis E-325s grill. I am very pleased with my purchase, although when spending $1,200 on a grill and accessories, it would have been nice to know that the store was going to be celebrating their anniversary with a No Sales Tax Day a few days after my purchase. Nevertheless, my grill was ordered, assembled, delivered and demonstrated in less than one week. Overall, I like this Ace location and am happy to support a local owned business.

I love this place. I made my first visit because I was looking for something fancier than what the…read moreothers have. Turns out this is a smallish Ace but they carry Espoma organic and had beautiful rununculus and Dave I think his name is, knows garden answers and everyone is so helpful and friendly I keep going back! I just went back for a big back of soil and he pushed the cart outside to my car without asking if I wanted help. He just helped. This is the best service I go here first now to get what I need for garden. BEST.

From paint to hardware this place is great. Friendly and knowledgeable! Highly recommendread more

Whether you need a part, paint or fine china this is the best place in the valley ! So great to…read morehave this store in our little town!

It never fails. I go down as soon as the store opens on the day a coupon is valid and I ask if they…read morehave it in stock. "Sure, we have 3 in stock. Let me go check" Again I'll say it, it never fails. Out of stock. This has happened on numerous occasions. They have the Hercules brand but I want the Bauer brand that fits my batteries. Why even belong to there loyalty club? Nothing I'm looking for is ever in stock. Strike 2 in my book.

Usually find what I need, pointed in the right direction. I'm really surprised reading some reviews…read moreabout poor service because over the years in and out I've never had a problem. Worst I can say is they didnt carry the 8 point sockets I needed once lol.

My husband had a great experience at Lowe's thanks to Ricky in the wood department. He was…read moreextremely knowledgeable, friendly, and took the time to help him find exactly what he needed. My husband really appreciated how Ricky guided him through his options and made sure he got the right materials for his project. It's not always easy to find employees who are both patient and genuinely helpful, but Ricky definitely stands out. Because of associates like him, we always feel confident coming back knowing we'll get the right guidance. Highly recommend asking for Ricky if you need help in the wood department! Also remember Byron helping us previously when we needed recommendation for paint

I recently moved to the area and used to shop at Home Depot more often, but now that Lowe's is…read morecloser, I find myself coming here instead especially because the staff at this location is phenomenal. I really wanted to take a moment to recognize a couple of employees who have made such a positive impression on me I've had the pleasure of interacting with Cambria several times, and she consistently goes above and beyond to help customers as if they were friends. She's genuine, knowledgeable about the merchandise, and clearly a very hard worker who truly cares about people. I'd also like to compliment Lily at the service desk. She is incredibly helpful, bubbly, and welcoming. Her positive attitude is contagious, and every interaction with her leaves you in a better mood. She's such a sweet young lady.

Went here for the first time because it was closer to us than Home Depot. It very much like Home…read moreDepot except it had more variety (home decor, appliances) Prices were very similar to Home Depot. We used the self checkout, however, service here is great too. I would definitely come back here for their nursery as it was a little bigger and had more variety than Home Depot and I would definitely be coming here for their rugs, again, more variety. If you're not seeing what you like at Home Depot, I suggest come here for all your home Reno and home decor needs !

After 25+ years of being a loyal customer and spending way over $10,000 at Lowe's they cancelled…read moreour credit card due to missing one $24.00 payment, accidentally overlooked due to health reasons, paid in full the next month. The customer service person for card said that nothing could be done due to the missed $24.00 payment. Despicable after so many years of shopping at your stores as a General Contractor. Will not be shopping at Lowes going forward taking our business to Home Depot.

Very overpriced & totally rude customer service here. For some reason, they make it a point to…read morechange prices depending on their mood. You are better off going to Fresno Ag. You can always get Fast-Friendly service with a smile instead of a hiss-and-a-growl attitude! Stay away from National Hardware Supply! Go to Fresno Ag, they are very helpful, better return policy and much better experience overall.

I would like to thank all the staff who work here . They are helpful and friendly. You can find all…read morethe supplies you need for your business and workshop. They truly are awesome. Thank you so much for your excellent service and support!

Came by here to get some stuff for a craft I was doing. Man have power tools gone up. $100 for a…read morejig saw? I needed it, so I picked it up, then went home and found a cheaper one online for $29 on amazon, so I took it back and waited 24 hours for delivery. I did buy a number of other things here though and the prices were good and service was self- service like everyone is moving towards, but I got what I needed and was grateful. I love Home Depot! It's a craft and project haven!

Poor customer service. It felt like none of the employees were interested in helping me pick out an…read moreexpensive security door. I then went to Lowe's and ordered one. They treated me the best at Lowe's.