My car was broken down and not safe to drive. I called and got an appointment right away. Francis went above and beyond, and was very friendly and fast. I highly recommend this company. read more

Found these guys via Geico roadside assistance recommendations. It only took a couple minutes (typically takes 5-10) to get assigned a service provider. When going through the Geico app, your pin drop may be a bit off as it is hard to drag and drop on the screen so it's best to call the tow company once your app updates that they have arrived. I was able to communicate my location more accurately to the tow company allowing them to quickly update their driver on my location. When the driver arrived he greeted me and asked how I was doing and was professional, friendly, and really helpful he even let me keep the car running for the ac to remain on since I had my dog in the car. He approached my dog nicely when he needed to get the mileage from the car. My dog is a rescue and still learning how to be around new people but he approached slowly and kept his hand out so she could smell and be ok (she did try to nip at him a bit at first so I apologized for that she was buckled in so she couldn't reach him) but that's why he adjusted his approach as we tried to read the mileage. He also helped me empty the trunk a bit to reach the spare. I don't like the default jack in the car and didn't have any of my tools or able to phone any friends to help so I'm really glad he was able to help me. This is an eye opener for me though so I need to update my roadside tools for later just to be safe. I did have my air pump but that's how I was able to find the holes in the tire when I hit that pot hole lol. Unfortunate event BUT ON A GOOD NOTE, I was able to find a nice, reliable, friendly, professional tow truck service provider. And I was looking to switch out my tires anyway lol. So honestly, I'd say that's a win in the event of things happen for a reason. Thanks for the roadside assistance Empire Towing & Roadside! read more

Through the years, Kamuela, Kaena, Elijah, and the dispatch ladies at Empire Towing have been incredibly kind, helpful, and courteous. As a longtime customer with two old cars, they've come through during vehicle troubles like battery issues, towing, and gas woes which really eased my soul when I needed them most. So grateful for the entire Empire 'Ohana! Mahalo nui loa read more

Empire Towing & Roadside - Mahalo plenty, Empire Towing 'Ohana! - Towing Near Me - Kapolei, Hawaii

AAA sent someone from Empire to try to jump start my Jeep when I was stranded. That didn't get it going, so a new battery was tried. When that also failed, AAA had Empire send a tow truck. The driver was kind and helpful during this stressful time. The lady dispatcher at Empire was also so helpful and kept me updated. It's never pleasant having car problems, but Empire made it bearable. Mahalo! read more

I'm writing this as my service from Empire has just been done (even before the stated time).. I called AAA for our vehicle being left on the roadside as it gave out on me while driving it. I had to leave it parked over night and decided I would have it towed back to our residence since our mechanic is closed til Tuesday. Denton called me as he located my vehicle (not by an address but only by landmark). I was home and ready to go down to meet him but he suggested since the vehicle is being towed back to our residence, he'll just tow it and meet me at home. Perfect. He came so quickly (roughly 10 minutes), unloaded the vehicle and wished us a nice day. Of course he's a local dude and we take care of our local people so he got a bottle of cold water and a treat from our bakery (special cinnamon treat made only during the holidays- our Mauna Kea bread). He even knows our bakery!! Everything was done so effortlessly and efficiently that I hope when we need service from AAA again, that Denton will be the one to help us. Denton, mahalo for your awesome service. I hope you come to pick up our vehicle when I need it towed to our mechanic on Tuesday. read more

AAA dispatched roadside assistance to me this morning and my issue was more complex than a simple jumpstart. The 1st technician from Empire was personable,professional and helpful but my car needed a tow. Driver Elijah was then dispatched to bring my car to my husband's friend's repair shop. Elijah was also personable, professional and knowledgeable. He went above and beyond his scope and I am truly grateful for all they have both done for me and my car today. May they forever be blessed with good karma. Yes I highly recommend this company to whomever needs a hand in their roadside endeavors!! read more

We had a flat tire and no spare. We booked Empire through our GEICO assistance. Empire took over the communication from there. The whole team was courteous and professional. Koa arrived earlier than they quoted which was great, he handled our car with care. Koa made a stressful situation feel easy. read more

Empire Towing was assigned to assist me twice through AAA in 2025. Both times Denton has been prompt, professional in manner and in dress, polite and capable. I feel anxious because I'm a woman when it comes to 'car' things but Denton made me feel relaxed and that my car was in good hands. Mahalo Empire Towing and Denton for assisting me in taking care of my vintage 4Runner, I appreciate you! May you always be safe on the road. read more

My car wouldn't start after I stopped at the bank when I got off work. Call AAA they sent Kiana. He was so kind and so professional, and made what ended up being a very long day, pleasant. I am elderly and his kindness was greatly appreciated. Also, the dispatcher was very nice calling to reassure me that he was on his way . Empire Towing and the AAA Road assistance program are the best. read more

Mahalo to Empire Towing and Ka'ena! I needed a new battery and, by God's perfect timing, Ka'ena was already nearby. He explained everything clearly, ran all the tests, and made sure my car was good to go. Excellent customer service, showed real aloha, and represented the company's values well. Grateful for a towing company rooted in faith -- "In God we trust." Highly recommend! read more

Empire Towing & Roadside - Towing Near Me - Kapolei, Hawaii

We used our Geico insurance to help with keys locked in the car. Jason showed up quickly and got our keys back to us. Mahalo Jason!

I used my GEICO insurance to tow my car and got this towing company. they arrived fast which was amazing and were efficient. My driver Koa was super chill and nice! Would hope to get their company if needed another time read more

Great customer service starting from my first call to the technician Kaena. Kaena was very knowledgeable, patient, professional and kind. Added Empire Towing to my phone contacts in case I need a tow or just light roadside assistance. Great service!!! read more

amazing and awesome very professional it was tow and destination call the car has arrived, in less than hour. Keep up the great work Empire Towing and Recovery , have a prosperous 2026 !!! read more

Thank you so much Empire Towing! I had an unexpected flat tire on my way to an appointment. My insurance company dispatched Empire towing and within minutes Elijah was there to help me! Elijah was quick and very professional! I don't know what I would have done and am so grateful for the speedy assistance! If you have towing or roadside assistance needs, Empire Towing is the company call! read more

A big shaka and aloha to Kaniela! Called AAA to replace my tire with the spare. Empire Towing sent Kaniela. Kind, courteous, knowledgeable, quick. He was even willing to clean my spare which had leaves gathered on the rim. You can tell this kid was raised right. read more

Alan came out when I called AAA. He was fantastic. Very professional, had all the right tools, timely, knowledgeable, and just a good dude. Promote that man! read more

Empire Towing is great. Our Chevy Silverado truck needed towing from Waikele Golf Restaurant to our home in Nanakuli. Cars parking on both sides of the narrow street makes for the need of expert and smooth maneuvering. Nathan was our driver and he did just that. Thank you, Nathan! You da best! Btw, our truck needed a tow to Honolulu so we requested Nathan once again. Mahalo for giving us Nathan once again, Matt! read more

Kaena was dispatched via AAA battery service. I am very pleased with the service. His company and Kaena personally kept me informed on the ETA. He did a great job in performing the free electrical test which included checking the alternator not just the battery. Tests confirmed my suspicions that the 5 year old battery was bad and needed replacement. I appreciate Kaena being careful and laying out a protective cover on my car around the battery area to ensure no damage occurs to my car. And, I especially appreciate the cost of the battery which was $40 less than the estimate generated from the AAA online tool. Mahalo Kaena and Empire Tow and Recovery! read more

My business truck had a flat tire in Kapōlei. We had one more job and then I needed to get to the airport for a trip to the Big Island. I thought that I wasn't going to make my flight, because it normally takes between 2-2.5hrs for ANY tow truck to show up. I called AAA which apparently uses Empire Towing, and it took them 30 minutes to show up. I wondered why they were so fast. I found out it's because they have a lot of employees, more than other companies, so they can get to your location quicker. I also found out that employees enjoy working for Empire Towing, and it made a difference in my day. The young man who helped me was professional and did his job quickly. We were able to get to our next job on time and I was also on time for my flight. Thank you, Empire Towing for the quick service. read more

Called AAA for roadside assistance and the technician arrived in under an hour. Kaneala (unsure of spelling) was professional and knowledgeable and had my car up and running immediately. Thank you! read more

2023 started out looking like this: - car break ins on our street the day after New Years - car batteries dead in one of our cars the day after New Years - tried to get gas at Costco and card said "declined" two days after New Years Empire Towing to the rescue!!! Of course they couldn't help me with car break ins or the declined card at the gas pump, but they came out after hours through a Triple A service call when one of our car batteries completely decided to die for the New Years (see my other review on AAA Insurance, Hawaii). Empire Towing was super PROFESSIONAL from start to finish. They called to give an ETA, they texted to let me know if they were running late, the wonderful lady on the phone was a delight and so was Desmond, who came out to give us the diagnostics on our dead car battery. He was super polite, super nice, super helpful, super knowledgeable and had amazing skills. I don't know much about cars, but I had a great time watching him at work so skillfully, and reassuring us that the battery could be replaced tonight, which was a big relief because let's face it, dead car batts are a huge stress and inconvenience in life. I also appreciated the fact that he did not call me "aunty", a BIG WIN! RETURN FACTOR: I never hope that I'll need any business that say "towing" in the name, but if I ever do, it will be with Empire Towing!!! read more

Shouts out to Denton and the dispatcher for the solid service and company. This is the kind of company that reminds me of Hawaii people. Definitely consider them when you're looking for a tow company. read more

Empire Towing came to tow my stranded Honda CRV as part of GEICO's roadside service. I was impressed, and they helped make a sad situation better! They called me within minutes of me submitting my request, and even sent a text to confirm. The dispatcher was really pleasant, and the driver was very courteous too. I only waited about 20 minutes in Wahiawa for my car to be towed to Waipio. Thank you Empire Towing! I hope I never have to get towed again, but if I do, I hope GEICO dispatches you! read more

Immediately after helping a neighbor jump his car yesterday, I got a flat tire pulling into my parking lot. How ironic! Eventually I figured out the best way to deal with the flat was to take the car to a tire repair facility. I knew through my insurance that I had roadside assistance. After talking with my insurance, they scheduled Empire Towing to help. Since my work hours conflicted with the repair facilities hours, I had to have the car towed by itself. One of Empire's staff called me to confirm all the information on the tow and verified where the keys would be. They gave me an ETA of 2 hours. When the tow truck driver, Micah, was available and heading to my address, he called me to inform me of his ETA. I reminded him that I was at work and the car was parked and ready for him to take. He was incredibly respectful and courteous. He was also very formal, which I appreciated. When he dropped off the car, he sent me a picture and confirmation. I thought that was a nice touch. Thank you! read more

Empire Towing & Roadside - Towing Near Me - Kapolei, Hawaii

Mahalo Empire Towing!!! It was my first time getting my car towed by great professional, personal and compassionate people. I called AAA roadside services which was the first time using their services after many years holding to the card in my wallet. AAA services asked me questions on my vehicle and recommended a private towing agency because my Honda Ridgeline was an all wheel drive. The wahine dispatch person which I forgot her name. She was an angel. She asked questions about my car and making feel everything going to be okay. Her compassionate voice kept me calm after my ordeal with my stalled car on the road side. She called at times to update me when the tow driver was coming to meet me or changes that's happening. Mahalo to the Tow driver James! He was courteous and kind and pleasant to talkstory with during the tow. He got my car and towed it and helped me park my car into the garage. He was awesome and efficient and professional from the beginning of the tow and to the end of the tow. ALOHA Empire Towing! read more

My key didn't work and my car was stopped in front of my house around 8pm. My insurance company gave this company'a info. I called and they came after one hour. I tried to call other companies on Yelp but most of them weren't available. Driver came on time and did great job! It was $104. Not bad and great service. Highly recommended! read more

Empire towing was sent thru my insuraunce. They asked all questions related to type of tow needed. Henry showed up, asked questions, answered questions and took care hooking up the tow lines. Exceptional customer service. read more

Empire Towing & Roadside - Towing Near Me - Kapolei, Hawaii

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I was heading to Ka Makana, when my low tire light came on about 10:15 psi. below what it should be called AAA. AAA dispatched Empire Towing, the kid showed up swapped out my tire put the original tire in the back of my SUV. Return my key and left when I went out to leave after my cousin's 50th birthday party. The cable and the hardware was on the ground. He never retracted it back into the truck. The tire was wedged between the wall and the seat of my car. No emergency number and no one answered my calls to come back and address it. Tipped the kid Twenty bucks, should have walked out to check his work, but didn't think a tire change would warrant that, and he didn't say it was required. He didn't check the pressure of thr spare and just put it on as is. I had to call my cousins to come and help me move the tire and retract the cable and the hardware. Now my seat scratched up the wall of my car, scratched up. Ask for another company. To add to this stress, my 83-year-old Mom worried the whole time, and it was night. If you're sending the inexperienced people out for tire changes, make sure they're trained correctly give them a checklist. read more

Preston was awesome he kept me informed as to where he was and assured me he would get to me soon. He helped drive my car into the service bay at Nissan and handed me my keys as I spoke to the service manager. I got Empire Towing's phone saved in my phone. Hopefully I won't have to call them but if I do I will not hesitate to give them a call. read more

Denton and team at Empire towing was awesome in customer service. He Showed up earlier than expected. Strapped up my vehicle, checked for safety issues. Drove safely to Rafs. Denton for awesome work. Aloha and Merry Christmas to the Empire Ohana. Mahalo,David Schutte read more

My battery died and AAA sent Alan from Empire Towing company. Alan put in a new battery and was polite and very efficient. He saved my day!

3/19/22 I've been a AAA member for 18 years. AAA works with local towing companies that get dispatched throughout the island. As a result, I've had many positive experiences with local towing companies over the years and this is one of them. Dispatch said that technician would take approximately 45 minutes to get to our location. Desmond ended up getting to our destination in 10 mins as he had a job in a nearby neighborhood. My niece had locked her keys in the trunk of her car. It took a few minutes , but he opened the drivers door and then we needed to go through the backseat to get to the trunk. Very courteous and professional. Empire's motto is: " In God We Trust" . It really was divine intervention as we were stuck in a church parking lot! read more

I called Empire at the recommendation of another company. I was provided a reasonable quote over the phone and the wait wasn't going to be too long, so I requested the service. The driver (Denton(?)) was professional and cordial. He called before arriving to let me know. He waited briefly at the destination while I coordinated with the service vendor for placement of the car. I was very satisfied with my experience. read more

Not being able to start my car was really stressful. Koa came to my rescue and tried to get it going. When he couldn't he gave me several options to have it towed to. He was friendly and helpful, which is just what I needed. read more

I hate thinking of myself as being a "damsel in distress" but darn car troubles instantly render me completely useless. Today after some errands at Ala Moana Center, I got back to my car...it wouldn't start and had to get it jumped. Fortunately my brother-in-law works in the area and came through with his truck and jumper cables. I was able to drive it all the way back home in Kunia, and luckily got it parked in our driveway before it died again. My husband called AAA to get the battery replaced. They dispatched Empire Towing & Roadside and their driver Micah arrived more than an hour earlier than quoted. He was able to quickly assess the situation, swapped out the battery and we were right as rain again. I highly recommend Empire Towing & Roadside and will have them on speed dial in case I ever become that damsel in distress again! read more

Thank Emote Toeing for your profession service. In contrast to Tip Tows device, it's like night and day. I called Geico to call for my mothers car to be towed, the person receiving the call was very professional. They initial quoted 2 hours, but later called within 5 mins that they will be sooner. The driver arrived in a flatbed, and was very polite. He even thanked us after taking our car to Jaguar. Again big different treatment compared to Tip Toes towing service. Funny review from the owner of tip tows making about t entitlement. Well sone Empire and thank you for restoring my faith in your service read more

I called AAA and they dispatched Empire Towing. Kristen reached out to confirm the tow order was received & provided a realistic arrival time. She provided exceptional customer service the 2x I spoke with her. The tow driver, Elijah, also kept in contact & arrived sooner than anticipated. He was proficient & I had a high comfort level with him. I also called AAA & provided feedback that even though Empire was an independent contractor, they represented them well & made me feel like a valued customer. Would highly recommend Empire, hands-down as they continue to bless everyone they come into contact with. read more

My daughter & I got in the car in the car at Pearlhighlands Center and it wouldn't start ! So called triple AAA & they dispatched over a battery guy. The guy got there within a hour but couldn't get it started and then diagnosed it as a low battery & alternator trouble so advised us that it's better to have it towed. The 2nd guy ( Kamu ) came & I asked him to check the connections to the battery ( advice from the auto shop over the phone after 1st guy left ) and sure enough it worked and didn't show any problem with the alternator!!! Hurray !! So Kamu was the MVP of the day and we really appreciate his expertise! Off we went to the Auto Shop ... both guys were very nice and I love their "In God we trust" logo on their shirts !!! They had even kindly arranged that the tow driver give my daughter & I a ride even though they usually have a solo passenger only rule with covid (luckily we didn't need it ). Grateful we have triple AAA and that they use such a caring company! read more

Driving on H-1 West bound nearing Kapolei off-ramp (exit 3) , I hear that awful sound of something hitting inside your wheel well. Then car starts to shimmer, I pull off behind the Exit 3 sign. Contact Triple A and they connected me with Empire towing. Confirm I needed flat tire changed to spare, I get a call from Apollo (service technician): he confirmed I was parked in a safe area and my location. Gave me a tentative ETA. Upon arriving; Apollo confirmed my identity, explained what he was going to do, took a few photos and quickly changed my tire. He then inflated my damaged tire and identified the puncture. Very efficient and courteous service. Thank you to Empire Towing and Apollo for getting me back on the road. read more