I really wanted to like this place but I'm going to go elsewhere. From not allowing me to schedule a pregnancy CONFIRMATION appointment until after 2 months period free, to lying about having an ultrasound machine in the office, (I saw it to confirm my pregnancy) to not telling you to put your name on the cup they give you for urine sample (I kept providing my urine samples in blank cups, figuring they'd label it as they did at my last 3 OBGYN clinics. Also, you never know which side you'll be called on Left or right and the lobby isn't small. Where they began to lose me was when I got told it's nothing to worry about when I mentioned pain during sex and finally really lost me after- at my 6 week postpartum check up I was told my pelvic floor is fine even after I pointed out a few symptoms and concerns.. come to find out 4 months postpartum, my pelvic floor IS shot and will probably never be normal and function properly ever again. It would be nice if they cared or had a bit more passion. It feels like they just repeat the same autopilot lines and sentences at you. Sad. I wish I didn't have to be upset and I wish they cared more. read more

Extremely disorganized clinic that does not prioritize your care. Major Concerns: 1. You see a different person every appointment and have no say on who you get to see depending on availability. They did not even inform me that I was seeing an OUT-OF-NETWORK midwife. My co-pay was supposed to be $30 per appointment, it ended up being $260 per appointment with that midwife. I later found out she was out-of-network through my insurance agent, even though their whole practice was confirmed to be in-network. Luckily, my insurance company is currently fighting the clinic with these charges as they are grossly unfair. 2. High-risk care was shrugged off. I was diagnosed with gestational diabetes and needed to see a high-risk doctor. 2.5 weeks pass and they did not send my records. The high-risk doctor contacted me and told me they will have to re-schedule my appointment unless the office sends my records. I had to go in myself, wait 4 hours for them to print my records, and get the records myself. 3. They do not save ultrasounds. I decided to transfer care and every single OBGYN practice I tried to transfer to told me it is concerning that this practice does not save their ultrasounds. Luckily, I found an office that still accepted me despite not having my ultrasounds. The other practices did not accept me to transfer without the ultrasound imaging, so be very careful. All of this was going on in my 3rd trimester, btw. They did not care that a pregnant and high-risk mother was stressed. I still had to go in and get my records myself. I cried numerous times on the phone due to so much frustration. They don't care. Minor concerns: 1. Does not respond. Does not call back. 2. Scheduling is a mess, I have been double/triple booked before. 3. Ultrasound tech was rude. I have pelvic floor dysfunction and felt shamed that I was having a hard time with a ultrasound wand. It's a shame because they do have some good nurses in this practice. Jessica Gdovin was fantastic. It is unfortunate they run their clinic this way. read more

I highly recommend going somewhere else this OBGYN is horrible. They couldn't even do an annual properly - it hurt super bad. None of my other ones have ever hurt. They charged $500 for one visit to change birth control because the one they put me on I had horrible side effects. The appointment was so short that I didn't even sit in the patient bed. There was nothing that the doctor did besides put me on a birth control with less hormones which was what I asked for in the first place. $500 is insane to charge. I waited over an hour in the waiting room even though I had an appointment. Do not go here. read more

I went here for obgyn care for my pregnancy. I have a horrible experience with Dr. Krisla Nguyen. She did not listen to my concerns and I felt dismissed throughout my pregnancy. I do not recommend seeing this physician. I switched my physician to Dr Freeman and had a completely different experience. Dr Freeman provided compassionate care, listened to my concerns and was very knowledgeable. read more

A one star review for the office staff is generous. Front desk is rude and doesnt seem to communicate with medical staff. I was told I could drop by to give a blood sample and be in/out within 15 minutes -- ended up waiting TWO hours. The phlebotomist was in office, there was just a office get together happening in the back with a chamoy snack vendor that was more critical than serving patients. That experience was so poor I requested my medical records in order to go elsewhere. Again, the front desk personnel dragged their feet, extending when I could pick up my documents even after paying. Day of pick up was awkward; the front desk asked "were you even pregnant?" Excuse me? I didnt come to this office for dental cleanings. They also made sure to ask at least five times where I was transferring to, which once I said I was moving out of state they dropped it. Medical staff is great, especially nurse Nicole but BEWARE of staff. You have to stay on top of paperwork, what is included/excluded during appointments and what they're charging because staff lacks knowledgeable oversight and general patient empathy. read more

I love Dr freeman! She is absolutely INCREDIBLE. I've been coming here since her office opened, the staff is always so helpful, kind, they listen to your concerns. I'm grateful to be a patient here read more

So i had a appointment at this office this was my first time here, and when i came in the office i had to wait over 45 minutes before i could be seen the girl that was checking me in said she needed to verify my insurance to see if i needed to pay anything. I aint never been to a office this unorganized. I sat in the waiting room waiting and waiting to see the doctor. So finally after a whopping 45 minute wait they come and tell me i need to pay $132.30 i never pay that much for a copay i am definitely covered at 100 percent. I called my insurance and they also told me i should not pay nothing. The girl at the desk basically told me that they need to collect that or i can not be seen..So i grabbed my belongings and i left the office they were very rude and dismissive. I dont suggest going to this office. I should have known prior to coming to this office because they tried to book my appointment out for 9 months at first. I will be reporting this office to my insurance. I have already let my primary care physician know and they will not be sending anymore patients to empowered. I am not the only patient that has complained. This office is the absolute worst. Never ever will i come back. read more

Dr. Falcone is hands down the BEST obgyn!! She delivered my babygirl 4 years ago & everything went spectacular! I was always comfortable in her presence and still am. She doesnt make you feel rushed & she truly cares about you. Im so happy to have found her new office! Thanks again Dr. Falcone, youre the absolute best! (: read more

Dr. Amy takes the time to listen to me and makes me feel like I'm being heard. I really appreciate her advocacy for women.

The doctor was dismissive and didn't perform any testing that should've been performed. They put incorrect medications on my chart, said they were going to prescribe me a couple new medications and only sent in one of them. I've been trying to reach the office for almost a week now, left many voicemails, and nobody will get back to me about getting that medication sent in to the pharmacy. I was supposed to have some testing performed and left a sample and still have yet to hear anything about that as well. read more

am incredibly grateful to have found an all-women OB-GYN practice, and I want to specifically highlight the exceptional care provided by NP Leah Tapia-Nicholes. From the very first prenatal appointment, Leah has made every visit a breeze. She never rushes through appointments, always taking the time to thoroughly explain everything and address all my concerns. Leah is not only a good listener but also ensures that I feel heard and valued. Her compassionate and attentive approach has made a significant difference in my prenatal care. I also love how I am able to see my baby on the TV during ultrasounds. The sonographer always sends me home with pictures every time, which I cherish. I absolutely love going to this practice and highly recommend Leah to anyone seeking top-notch OB-GYN care. read more

I was recommended here by a friend. The blonde front desk girl is a little rude but it was 8 in the morning so I took the star deduction off for that. She also didnt take her time looking if I filled out my paperwork online so her talking to me while I was already sitting down doing the paperwork to tell me to give her back the ipad was a little embarrassing. I'm a front desk worker so I would definitely recommend to take your time while a patient stands there to look everything over instead of talking across the waiting room to save some embarrassment for me. My nurse was so nice and I loved Dr. Falcone! She was polite, addressed all my concerns and didn't dismiss me in any way for the decisions I make for me. Definitely will be back for Dr. Falcone for my annual. read more

I had a great experience today at my first appointment with Dr. Falcone. Her PA asked all of the right questions and made sure to make me feel at ease during my appointment. Coming from an obgyn that I didn't have the best experience with, they made me feel so much better about my decision to switch offices. I wish they had full gowns (paper or cloth) for exams. It was really uncomfortable with the small top part and separate bottom part. It was uncomfortable holding both parts at the same time. read more

1. Vanessa ( front desk agent) absolutely sucks. She's extremely rude, cuts you off on the phone & loves to hang up calls. If you don't have a PHD next to your name you shouldn't be allowed to tell me what's wrong with my body. 2. NAUSEA IS A SYMPTOM OF THE DEPO PREVRA BIRTH CONTROL INJECTION. Falcone obviously doesn't know what the hell she's talking about. I called and told them I was having a reaction to it and was told it's not possible and to go to urgent care WHERE THEY STATED I HAD A REACTION TO THE INJECTION THAT LEAD TO AN OVARIAN CYST BURSTING. 3. They love to tell you to walk in or make an appointment but make you wait hours for the actual time to meet with MAYBE your gynecologist. You spend more time talking to medical assistants and paying a copay than you do actually talking to your doctor. 4. They're so fast to just put you on some medication or say you have something rather than actually listen to what you have to say. 5. I called today and got all of my records from them and told them I will no longer be using them as my OBGYN, I suggest you do the same. read more

I recently opened my mail and was shocked to see this. I went to empowered OBGYN and did not have a physical insurance card, I had pictures of my insurance card that I wanted to email to the front desk. The receptionist was so rude and instead of speaking or answering a question she abruptly got up to go get her manager and couldn't event communicate.To get this letter in the mail is a joke. Rude front desk. Doctors who DON'T CARE about their patient experience. You can tell from all the responses of the office manager to complaints, they are snarky and not customer friendly. This place was recommended by my doula and I have never had such a negative experience at an obgyn in my life. Avoid this place at all costs. Unfriendly and entitled staff. Yes I complained and had a negative experience, but my actions do not merit this letter I was simply advocating for myself as a consumer after being mistreated by their staff. The care was not good and I also emailed questions that took over 4 business days to get a response. I've never been to such an unprofessional facility in my life. read more

Empowered Obgyn - Uncalled for termination letter - Obstetricians & Gynecologists Near Me - Henderson, Nevada

I don't recommend this office to any soon to be moms, or moms already. Long story short, my genetic testing results came back with something extremely rare that they say to terminate for. I got my test results back Friday at 12pm, the office closed at 1pm so I had to go the entire weekend not getting comfort or facts from my doctor. Why would you release the test results in the first place? Thank god for the Myriad genetics team who provided me more relief and facts than my doctor ever did. My doctor called me first thing Monday morning, just to say the only option is to terminate. Please keep in mind this is not the same information I was told by Myriad, and is completely unacceptable. Where's your compassion? I've just been told I can lose my baby and your only advice is to terminate? Your doctor is supposed to be someone you trust. I never went back after that phone call as it honestly makes me sick. Regardless of what ends up happening to my child, the choice is mine and I should've received at least a small amount of compassion. read more

I have seen a dramatic change in the billing department and felt the need to give recognition where it's due. Like, night and day. My calls are actually getting transferred, answered, returned and I have gotten answers and resolutions. Feel like a huge weight has been lifted off my shoulders. Thank you, Adriana! read more

I would highly recommend this office. After dealing with several miscarriages & feeling like my concerns were not being addressed, I decided to look at a new facility and that's when I found Empowered. I first started with Dr Leah & Dr Falcone which are both amazing and make you feel so comfortable while you are there. As a woman who's felt defeated, I can honestly say they have made the experience better for me. The staff has always been friendly & always helped when I'm in the office. read more

If I could rate this office ZERO stars, I WOULD! Vanessa at the front desk is extremely rude. I waited at Quest Diagnostics for an hour trying to get a hold of someone to fax over a lab requisition. Every time she said she would transfer my call she would either hang up the phone or have me on hold for over 15 min. & then the call would disconnect. I then requested to speak to a manager (Claudia) who was NO HELP either. She thought she put me on hold and instead I could hear the entire conversation her and Vanessa were having. They were extremely rude and talking about a patient is EXTREMELY disrespectful. After listening to the comments that were made by them saying I was "bugging", I do not ever want to step foot into this office again. HORRIBLE HORRIBLE HORRIBLE. read more

Horrible. I saw their PA Jessica Gdovin here who at first dismissed my fertility concerns despite the fact we'd been trying for six months and I was 36. Her advice to me was to keep trying even though that is not standard practice for a woman over 35 bc egg quality decreases with every year. I have since learned this. It was only after she found a polyp during the vaginal exam that she sent me for more testing and that began my harrowing fertility journey. Had I listened to her I would not have gotten pregnant and delayed care that is very time sensitive given my age. This office recommended me to THE WORST reproductive endocrinologist in town with the worst ART scores and a terrible staff. (I am still dealing with their faulty billing where they charged me for labs that were included in the one IUI procedure I got done there and they billed my insurance with the wrong code for a follow up appt and the claim was denied and they were saying I had to pay for something that is covered by my insurance). Nevada Fertility Institute is not even accredited by the Better Business Bureau like every other fertility clinic in town. They sent me to this shady business and I want them to know, stop referring your clients there. It was the most horrific medical experience of my life. This place is fine for routine Pap smear, but don't come here to have your baby. I wouldn't trust them with something like that. read more