I ordered a dozen long stem pink roses for my mother for Mother's Day because she specifically loves pink roses. The arrangement shown on the website was a beautiful bouquet of vibrant pink roses arranged elegantly in a tall vase with full presentation and volume. I expected to receive exactly what was advertised in both quality, color, and arrangement. Instead, what my mother received looked completely different. The roses delivered were peach-colored, not pink, and the arrangement did not look like the picture shown on the website at all. Peach is not pink, and this was not a slight shade variation, it was an entirely different color. The flowers did not resemble the advertised product I ordered. I accidentally selected the following week for delivery instead of Mother's Day weekend, but I caught the mistake the very same day and immediately called the store. I explained the error and clearly stated that if they could not accommodate a Mother's Day delivery, they could simply cancel the order. I was told it was absolutely no problem and that they could accommodate it, so there was no issue with timing. The real issue came when I called to ask why peach roses were sent instead of the pink roses I specifically ordered. The man who answered said he was the owner, and instead of professionally addressing the concern, his first comment was a snarky remark asking if I was the one who "ordered last minute." This was unnecessary and inaccurate since I had corrected the delivery date the same day I placed the order and was assured it would not be a problem. He then told me he chose the "pink shade" he thought was best to send. Peach roses are not pink roses, and I did not ask for him to make that decision for me. Rather than acknowledging the mistake, apologizing, or offering a proper resolution, he became rude and dismissive. He asked if the problem was that my mother didn't like them or if I didn't like them, completely missing the point. He then states if she doesn't like it we can go and pick the flowers up and this is after they had already been delivered, which is both impractical and disrespectful. I also explained that I had previously worked with someone else at the store who kindly sent me photos of the pink rose options they had in stock so I could confirm the exact shade before delivery. Instead of appreciating that effort, he responded by saying she "went above and beyond" and that they are not supposed to do that. Sending two quick photos when a customer is ordering from out of state is not extraordinary customer service, it is basic professionalism. If a florist cannot provide the exact color or arrangement being advertised, the professional thing to do is call the customer and allow them to decide how they would like to proceed. You do not make substitutions income without approval especially when I spoke to someone at their store regarding the pink shade and then argue when the customer questions it. What is the point of showing customers pictures of specific arrangements on your website if you are just going to send whatever you want? If you cannot provide what is being advertised, you should communicate that first instead of deciding for the customer. This entire experience was disappointing, unprofessional, and disrespectful. I paid for pink roses and received peach-colored roses that looked nothing like what I ordered. The owner's rude attitude and refusal to acknowledge the mistake made the situation even worse. I would not recommend this florist based on both the product quality and the unacceptable customer service. read more

See all

They were so helpful, and totally willing to work with us, and to keep tweaking the centerpieces to be exactly what we wanted. We got so many compliments all party long. The staff was helpful, efficient and a pleasure to work with. I would definitely use them again and would highly recommend them. read more

Enchanted Florist & Greenhouse - Florists Near Me - Maspeth, New York

See all

I called at last minute and needed next day early delivery, no problem! The arrangement was beautiful and custOmer service was excellent!!! Very, very happy customer. Thank you! read more

Placed an order for a lovely blue and white get-well bouquet for a friend. Florist called and emailed about having a personal emergency so delayed delivery by a day but they were willing to throw in extra flowers or a teddy bear. It all worked out great. Friend is home from the hospital and they really touched by both the bouquet and the teddy bear. read more

I have NEVER been so embarrassed by a flower arrangement I've sent! Thinking $250.00 was enough for something representative for a sympathy piece from our Church, instead something was delivered that looked like my 4 year old granddaughter would have made! Is it possible you sent the scrap vase by mistake? I asked for 3 dozen roses, while most reputable florists would have put some kind of greens and filler with the roses for a professional look and design. When my florist called and asked for an explanation, the person who answered the phone was quite snarky! WHAT THE HE**! If your customer is unhappy, you fix it! I think this staff needs better training! read more

Enchanted Florist & Greenhouse - This was a $250.00 arrangement of roses sent to our Pastor on the passing if his Mother! - Florists Near Me - Maspeth, New York

I dealt with the owner Tony, it was nice to see his sense of humor and positive attitude during these troubling times. He helped me with picking out this plant for my friends birthday. Price seemed reasonable and he wrapped it up for me before I left. read more

Enchanted Florist & Greenhouse - All wrapped up thanks to Tony - Florists Near Me - Maspeth, New York

See all

Wouldn't recommend if you are ordering flowers online. Went through a third party app and this florist was selected to complete my order. What was ordered and what was received was nowhere near what I expected. Bottomline I spoke to Tony, personally and he claimed he wasn't given enough information on what the flower arrangement should look like and I can understand that. But when I looked directly at his website and found the same exact teleflora arrangement with the same exact telaflora item number, I realized he ripped me off. Sent him an email with pictures and he never responded back. The card from his business he sent with the flowers was almost as big as his entire arrangement he put together himself. I understand we are in a pandemic (one of his excuses) but I was sending these to someone who is also affected & has lost her entire business due to the pandemic. I wanted something big and beautiful but got what Tony decided it should be when he redetermined the value of what was to be sent out. And He has the same exact flower arrangement $25 cheaper than the app I used to find him. That's really bad business ethic for a 3rd generation florist. Plain SCANDALOUS, as described by people who've been told of this experience. read more

Enchanted Florist & Greenhouse - The actual arrangement received - Florists Near Me - Maspeth, New York

See all

I was intimated by this place several times. It looks boogie especially in comparison to the other floral places in the area - however it was Mother's Day - I was desperate and this was the only place open! I purchased the most beautiful orchard plant from the (for a whopping $65). They were beautiful and the associate told me they were grown locally which I loved to hear. read more

Tony was so helpful, and great to work with. He took the time to discuss and show my wife and I possible different flower arrangements. He was able to take my idea and bring it to reality. I was so impressed with what he created for us. read more

Enchanted Florist & Greenhouse - Florists Near Me - Maspeth, New York

Here are the images of the arrangement they crafted for my wife. It's 2/18/18 and they still smell wonderful. Keep up the good work, Enchanted Florist! read more

See all

Best Florist!!! Tony goes above and beyond for his community and customers! Talented and trustworthy! read more

Good selection. Always supply's beautiful unique arrangements! Friendly staff. Great prices.

Owner rude and in denial, funeral arrangement arrives "Wilted" had pictures , what an embarrassment , don't chance insulting recipients , avoid . Use someone who cares . read more

See all

Tony is warm, friendly, attentive and receptive. Always willing to share advice re: care and maintenance -- and every plant we've gotten has been beautiful and healthy. Though we might be of (very) different socio-political inclinations, he's been nothing short of welcoming and kind. So glad to have this lovely business in the neighborhood, and can't wait to return for more additions to our backyard garden! read more

Tony is the best!!!! He did a wonderful job on a. Bouquet I pick up for my neice who a great job in a play at school.

I heard good things about this florist so I decided to try it for a sympathy arrangement. I was disappointed walking into the funeral home for the wake and seeing that it wasn't all that I expected it to be. It was a simple arrangement of purple roses and a couple of Lilies. there were no hydrangeas or any other purple flowers as in the photo on the website. And though it was delivered on Saturday afternoon as promised by Sunday late afternoon the roses were already wilting. For something that cost a total of over $200 I did expect much more. read more

Enchanted Florist is the only place my husband will order flowers from for me. So when my school, PS 7 in Brooklyn, needed flowers for our 3 graduations, I instantly recommended they call Anthony. We had to order bouquets, corsages and balloons. Wow was everyone VERY happy with the flowers! They smelled lovely, were extremely fresh, and looked AMAZING! Anthony is a true artist when it comes to flowers. My principal couldn't stop raving about how beautiful the bouquets were. Since everyone was so pleased, they are now officially our florist. read more

I continue to use this florist to send my wife flowers as Anthony, the owner, arranges gorgeous bouquets for reasonable prices and truly listens to specific requests. There is no delivery fee either and the service is quick. I sent my wife flowers last week on a Thursday and the arrangement is still alive and only slightly withered a week and two days later!!! The man is a gem. Stop in and ask to see the turtles if in the area (he has a number of live ones that live in an area by the front window). read more

I've been using the services of Enchanted Florist for years for birthdays and anniversaries. Not only is Tony a great florist, but he also is very involved in the community. This is where you want to spend your money. read more

Great florist, I've been purchasing flowers from here for years. Tony is able to guide you with a great selection of flowers for all types of occasions. Reasonably priced and fresh flowers. read more

Extremely professional courteous. You don't need 1-800-Flowers when you have a place like this.

Most Sympathy arrangements look the same. Maybe different flowers or colors. But, I wanted this piece to relay the style and elegance this lady personified. Tony really accomplished this. It was beautiful and so different. Sometimes you want something that is a show of what you felt for this person. My individual requests were met! I wouldn't use any other florist for any future needs. Tony's florist is a New York flower shop in Queens. Love Queens but you know what I mean! The prices were fair not Manhattan prices. His creativity really shows in his work! His flowers were gorgeous! read more

I ordered a nice plant basket for my daughter to be delivered after surgery, and the basket delivered to her was a cheap and thrown-together looking. I was disappointed. I won't use this florist again. read more

They are an awesome florist... They are friendly, helpful, reliable and they deliver with a smile... they delivered in the pouring rain a beautiful large, assortment of balloons , helped me get them into the doorway and happily wished me a heartfelt happy birthday... it is always a pleasure going to them... when my father passed away In 2016 they helped me choose the most perfect combination of flowers for his grave... They helped me pick an awesome color combo of geraniums and begonias and greenery... They are truly an Enchanted florist becuz not only did they last a hot summer and a sudden frost but I was able to replant them into pots into my home and replant them on my fathers grave the following year... And when I brought them home again this year they bloomed for my birthday... wow what awesome quality plants that time & each time I buy anything from them and ALL things from them... EVERYONE should go to them... They are just WONDERFUL in every way... Thank u thank u thank u!!! read more