I was really excited when this library opened back in May because it is a lot closer to my house than Parmer but it has fallen short of expectations. It is small and the staff has been less than helpful. I have had 3 bad experiences here and I don't know that I want to come back to this location even though my son likes their kids area of books. It would be nice if they would be more accommodating to the people from the community who actually want to use the library. I went there today and it was during toddler time so it is to be expected that it was noisier than usual but they had two empty rooms that could be used as a quiet space to study. They showed me a bar height wall shelf that could be used for studying with bar height metal stools that would be extremely too high to sit on for any length of time especially since they had no backs to the stools, and because of the height of the shelf and the height of the stools, you could not even put your legs under the shelf if you were sitting on the stools. Whoever planned that was not in his right mind. It should have been made desk height with comfortable chairs for someone to set up their books and laptops and have electrical outlets for charging stations for cell phones and computers. Also it would be more better to have someone who worked there who could actually help you. I have encountered this same man on two different occasions, and the first time I asked him for a description for the different classes/meetings/clubs that were offered there and present on the calendar paper sitting directly in front of him, but he couldn't answer my questions and suggested that I check the computer if I wanted to know what they were about. The classes are held in the room directly in front of his desk but yet he couldn't answer my questions and seemed bothered to try and answer my questions. Today was my second time to encounter him with a question and he said that he needed to ask him manager for permission which is just poor customer service if you don't know what you can and cannot do and don't have the power to make your own decisions. There is a teen room at the library and when I tried to enter the room I noticed the sign that says it was for teens only all the time, well it was 10:30am during the week and all the students are back in school, so why is it that you should block off the area to someone who just wants to sit in a quiet area to study while the kids are all at school? What is the harm in that? You really need to waste the space, electricity, lighting while the kids are at school all day? I understand reserving that room on the weekends or during the summer when school is out, but during the school year and they are all at school, is just absolutely ridiculous. He was like "yeah, we just kind of have to put up with it." I just walked out of there. On 3 different occasions I have had terrible experiences here, I think I will just go back to Parmer Library even though it is farther from my house. I will be letting everyone I know about my experience at this library.
I really wanted to like this library, it is beautiful and "new" and it has been great to find books for my kindergartener, and is adequate for certain things, but not somewhere I will utilize on a regular basis any longer. I prefer Parmer library in the Stone Oak area. read more