Interior designer Mary Heet was a great help to us as we explored possibilities for living room…read morefurniture and decided on fabrics. She took the stress out of what could have been a very stressful task! We've always had success at PTS Furniture, and this time was no exception.

Their website stated that they have fabric home theater seating rated for 400lbs, however, when I…read morestopped in the store the sales lady stated that the best built seating that they have is rated for 250 - 300lbs. Quality furniture is not made for 400lbs. when I asked her for the highest quality fabric recliner that they sell she showed me a low back italian leather sectional stating how much better leather is and that I truly do not want fabric as fabric wears out quickly and is poor quality. This is when I left and looked on the internet for a store that could order me the 400lb theater seating that I am looking for.

Vincent! All about Vincent! Learned the biz from his dad as a youngster and keeps it going decades…read morelater. Custom construction is done in their Hollywood factory's. Rare to find such caring, kind and helpful service. Anything you want made out of a gazillion styles and fabrics... incredible custom work. I believe the value is excellent since custom furniture isn't easy to find. We ordered furniture for our boat with fine leather fabric and sunbrella for dining cushions. Never have I seen such a huge selection of options. Highly recommended.

If you're looking for a great custom sofa this store is awesome and the service is great! Vincent…read morethe owner is accommodating & Vic in Sales gives great assistance & attention to detail. Great prices as well!

Staff stands around looking at their phones instead of reaching out to customers. Store can be…read moremessy. Pottery Barn furniture is not well made so not worth their high prices.

I had an unpleasant experience with Monique on Sunday 6/28. So rude …read more I think one thing I used to like about this store was friendly , kind a a helpful staff. Apparently I interrupted her morning when she had to ring me up and bag my items. There was absolutely no line and no one in the store and she rudely pointed to the line que and said "the line starts over there but I guess I can help you !?" Then said nothing to me except " your receipts in the bag" .. Honestly someone needs to train Monique on customer service. I probably won't be back if this is the new trend in employees at Pottery Barn!

Highly recommend The Sofa Guy! I inherited my grandma's 40-year-old dining chairs, and the seat…read morecushions were completely worn out. He rebuilt the padding and reupholstered them with fabric that stayed true to their original style while making them look fresh again. He really paid attention to the details and preserved their character. They're now comfortable, beautiful, and still feel like the same special pieces--just brought back to life. We're so happy with the results!

What an amazing experience! The staff is friendly and knowledgeable…read more Paul met our needs for our new space and it looks amazing! Will definitely be going back.

We worked with Padavo to build this custom cabinetry in our home. We had been considering measuring…read moreourselves and ordering custom cabinets from IKEA but I am so glad I saw the Padavo store in Thousand Oaks and went in see what they had to say, what we ended up with is 100 times better. From the start Zazu was super helpful and knowledgeable. He understood us when we discussed the project and the finished cabinets are exactly what we wanted. The work was done incredibly well and looks very upscale and nice, a big step above other, cheaper furniture we have had in the past. It did take a while for the piece to be constructed, but once it was done the installation was done within a day. The carpenter, Sal, who did the initial measuring and then the installation was kind, neat and did an amazing job. A few months after the installation we damaged the counter top and Sal came and took the piece away, repaired it and reinstalled it like new. The price was fair and the piece is a great addition to our home. I would absolutely recommend Padavo for custom furniture and would use them in the future.

They have beautiful and unique quality furniture. If you can't find what you want at the other…read morestores you can have custom pieces made to order at reasonable prices. They have a designer Joi on staff. The owners Zazu and Laure are wonderful. We had them make our bedroom set, dining room table and chairs and our living room furniture!

Buyer beware. My premium outdoor sectional arrived defective, and the replacement had the exact…read moresame defects. The product issues were frustrating, but the customer service was even more disappointing. Communication was inconsistent, there were repeated invoicing and refund errors, and I spent months trying to resolve problems that should never have existed. For a luxury furniture retailer, I expected accountability and attention to detail. Instead, I was left with a stressful and exhausting experience that I cannot recommend.

Horrible service. I wrote asking for repair ideas about a mark we found on our dining table. I…read moreacknowledged that we hadn't noticed it upon delivery and we weren't expecting coverage. They then had me spend two days sending photos and videos because they said they might cover it. And then they sent me a message saying they wouldn't cover it due to how long it had been since purchase. Completely unnecessary calls emails photos and videos going back and forth. Why get our hopes up when the final answer was known from the outset and was even what I actually expected?! Following dumb processes and wasting customer's time: and they lost a repeat high revenue customer over it. Stay away from them.

Purchased a beautiful white maple dining table and chairs a few months ago. Chairs arrived…read moreyesterday and the set looks wonderful. Service in the store, and while waiting for the weeks-long chair delivery, was flawless. Store selection and price range were very good. If you're unsure about what you're looking for, I suggest you start at Mark Thomas Home. You'll see a range of styles and get helpful, informed service.

I worked with Carla for several months and was indecisive about an outdoor furniture set. She was…read moreable to get me an additional discount and I finally purchased and have it installed and it looks fantastic. She also came to my home a couple of times to make sure everything was coordinated properly. I will definitely revisit the Store and Carla soon

The sales staff was incredibly helpful. This might not be the cheapest furniture in town, but you…read moreget what you pay for and we found the most beautiful whiskey barrel chairs that went perfectly with our table and are super high quality! If you are looking for furniture that will last, this is THE place!

We purchased a Table and Chairs from them. The first Table and Chairs we bought was delivered in 4…read moremonths, it was the right color but the table was damaged. Barn took the table back. They exchanged it for a Table which was a Cherry Wood Color and matched nothing in room. They took table back and we waited another 8 months and the finally delivered yet another cherrywood Table. My cabinets were walnut. We called and spoke to Leon the Owner, who said we said Number 1 the damaged table was the Cherrywood color and what we ordered, it wasn't! The Table is Beautiful but not Walnut. We kept it because Leon said it was the best he could do. I recommend not Ever Buying anything that needs to be ordered and made. They are very ignorant when they mess up and it takes forever. We paid $ 4,000 for something that must be covered all the time.

Stopped in Homegoods to look at wine racks and paintings while I was out. The store had some great…read morevalues and I bought a very nice lamp The customer service was excellent as well. Huge selection of many home decor and practical use items. Highly recommended

Recently I put into consideration wondering if corporations hire employees that are seriously…read moredevoted to their job, or if they hire them just because they are in an employee crisis. Yesterday, I went to this location, and the selection of decoration was satisfying. When i went to pay for my items, the employee, Stephanie, was very blunt. I tapped my card, and forgot to put my pin, and she demanded i finish the process so I could receive my receipt. I also noticed that there was a decoration that someone had returned, and I ask Stephanie if she could hand me the decoration, and she made the manager hand me the item. When I declined the decoration, the manager politely took the item back. Shortly after, someone dropped a glass plate, and she, again, demanded they move out of the way so that she could clean up the shattered glass. Clearly, she was very impolite.

This is a small store at Moorpark and TO Blvd. where you can order IKEA merchandise. It is a…read moresatellite of the Burbank IKEA. If something is in stock at Burbank, you can have it shipped to the store for free and avoid 90 miles of driving round trip from Thousand Oaks. If not in stock at IKEA Burbank, many items can be shipped to your house. The website says you need at least one furniture item (which includes cabinetry and other big items) to get it shipped to the TO store for free, but I'm not sure if that's strictly enforced. If all you want are some plates or towels, ask the employees. Small items delivery to your house is $5, large is $49 per IKEA, https://www.ikea.com/us/en/customer-service/services/delivery/ Shipping is reasonable for small items. If you have seen IKEA stuff on Amazon, it is being sold by third parties and is usually more expensive. See https://www.ikea.com/us/en/customer-service/knowledge/articles/6ggc1ddg-53df-4d0b-9bb2-f91e3c5dffe6.html If you know what you want, it is a big convenience. There were 3 employees there when I went in on a Sunday and one other customer. The TO store has many samples for things like cabinetry, but you won't find a showroom full of sofas or chairs. These guys need more customers. I'm the first reviewer on Yelp, and the guy I talked to there said he would take my suggestion and ask corporate to claim this business on Yelp. Here is the link to the store, https://www.ikea.com/us/en/stores/plan-and-order-point-thousand-oaks/

if you are buying anything besides a pillow ... AVOID buying kitchen or installation services from…read morethem. The "design" team are nice enough people, yet they have no idea how to "plan" a kitchen. My entire kitchen is off by 2 inches and the "installers" still have not finished the install from June. The installers drilled through my brand new kitchen floor tile and the team to contact to complete installing the doors and side panels just will not drip a DATE and TIME to complete the process. GO ANYWHERE ELSE!!