Dr. Feinberg treated my impacted Cerumen in my right ear. I had problems hearing, balance and…read morediscomfort, he took care of my issues. I am feeling much better now.

Drove an hour to take my 75 year old sister to immediate care because she had a cough and 102°…read morefever. Person at desk asked if she had an appointment. (No, ma'am. This is an immediate care.) Then she told us that they could see her at 9 am the next morning. When I said we would just go somewhere else, the receptionist looked at her phone app (!) and found an appointment in Highland Park a couple of hours later but no guarantee it would still be there when we got there. We left. Went to Northwestern Medicine in The Glen. They registered her and took her back within 15 minutes. If you have a choice, go there instead.

I had a ordinary PCP virtual visit and very unsatisfied with it. The doctor didn't make any…read morediagnosis and gave me any medication, only said I should book an in-person visit to have further diagnosis... After that so called visit, I got an incredibly expensive billing about $81. But based on my Aetna insurance plan, I only need to pay $30 for the copay!!! Makes nonsense! Never recommend to anyone!

Registered online for an appointment. They were ready SPOT ON THE TIME. The partner in the…read morebusiness who took care of me was professional, personable, and generally fabulous. This is my second visit to this location; recommend it highly.

I've been coming to this location since they first opened, and I've never had a bad experience…read more I've dealt with recurring sinus and ear infections since I was 2, and the staff here is always friendly, understanding, and happy to help. I recently moved farther away, but I still make the 25-minute drive to THIS location even though it used to only take me about 7 minutes. That alone should say how much I trust and appreciate the people here. I definitely recommend them!

Calling this place an urgent care center only serves to denigrate it; literally every other urgent…read morecare center I've ever gone to has been mediocre at best, and usually pretty subpar. Lake Point urgent care should be the reference from which every other urgent care center is modeled: the facility is spotless but warm and inviting, the staff (especially clinical staff) are 10/10 on both medical proficiency and bedside manner, and you get answers and treatment...FAST. I don't understand why other urgent care centers...not to mention internal medicine offices...can't operate this smoothly. We typically get in and back at home with a diagnosis and filled prescription in about a hour. Dr Radovic, who owns the clinic and practices there I believe most days, is a top notch doctor who has consistently gone above and beyond for my wife and myself. If you live an hour away or less, you shouldn't go to any other urgent care.

I definitely have had my share of good experiences with NorthShore Health System at the Glenbrook…read morelocation. I have a wonderful. thorough physician, they were very efficient with mammography and bone density screening, and I have an outstanding off-site physical therapist. I'm disappointed with the patient follow-up protocols in the neurosurgery department. My hard-to-get appointment had been booked for months. It was abruptly cancelled this morning. They claimed they tried to reach me. I had no messages either through the portal or my home telephone line. Maybe try a little harder? I also was stunned at how unapologetic the receptionist was. Look, I realize it's a long holiday weekend, but our time matters, too. You came up short here. Do better.

I have dealt with Northshore University Health System for many years for myself, husband, and both…read moreof my parents. Northshore is much too massive to have any type of organizational methods or effective scheduling of appointments. Northshore is an absolute nightmare to deal with. Yesterday I was on hold for over 75 mins, and they still were not able to successfully schedule the appointment. Yes, you read the hold time correctly. Today I was on hold for 20 minutes; and they were still not able to successfully schedule the appointment. Apparently only 1 person is currently able to schedule appointments for this particular department. What? Do yourself a favor. Save yourself an immense amount of frustration and aggravation. Find a different medical practice for all of your doctor appointments. Northshore is the worst.

went to the ER and was taken in quickly efficiently. after…read morexrays, the attending ER physician diagnosed the problem and sent us back home with necessary meds and followup. all in all, a really good experience.

I've been coming to immediate care a few times throughout the years, and I'm really impressed with…read morehow easy and simple it is coming here and seeing someone. I most recently saw Dr. Lubna and she was fantastic.

"Mom- i don't feel good ." Unfortunately with 3 kids I hear this a lot and the latest was from my…read more13 year old son. He told me it felt like he had strep so I wanted to get him in for a strep culture right away since he's leaving for camp this next weekend. Unfortunately, our pediatrician was fully booked for the day so I looked for options for a pediatric immediate care. Admittedly I was a little worried about the negative reviews on Yelp, but figured how hard could a strep culture be. And it ended up being a positive experience. I booked the first appointment of the day online, which was for 10am. I hoped this would prevent us from sitting in a waiting room with a bunch of sick kids on a Monday morning. When we got there we were the only people there. Hurray! I filled out the paperwork on my phone (relatively easy) and then we were called back to see the nurse and then nurse practitioner. The nurse took his temp, vitals and strep test. 10 min later the NP walked in and pronounced him strep free! She said it looked like a cold and gave us some recommendations (rest, fluids, inhaler for his asthma, etc). The whole thing took about 30 min from when we first walked into the office. They are open until 10pm, but told me their Morton Grove office is open until midnight which is good to know since those sick scares often happen late at night.

I came in to get my ear checked out. After paying my copay and getting my vitals taken, I was sent…read moreback to the waiting room because they didn't have any rooms available. A staff member then called my name and said they were trying to clear the board and asked if I wanted to move my appointment to an online visit instead. She told me they'd still be able to look inside my ear virtually. I said I preferred to be seen in person and didn't mind waiting. She told me I was next in line but that the wait would be 30-45 minutes. Again, I said I was fine waiting. I didn't appreciate her attitude or find her particularly friendly. I also don't really understand how looking inside an ear virtually is supposed to be better than an in-person examination. I also only ended up waiting about 8 minutes Overall, the staff experience was just ok. I expected a little more professionalism and friendliness. The doctor I saw, however, was really good

Never thought I would review an immediate care center but this location needs a review. I made an…read moreappointment online. Got here and was greeted by a lovely lady. I have been here before and depending who greets you, it can be an unpleasant experience. I was seen by the PA, Rebecca. Boy, I sure hope I got her name right. What a pleasant experience with the exam, conversation and recommendations. I had X-rays and the lady who performed the test was amazing. X-rays were read immediately and treatment was discussed. This whole experience was very much needed while dealing with so much pain. Everyone made me feel better. Round of applause Saturday staff!

You wait and wait for so long here to be seen by the nurse practitioner. She tells me that I have…read morewax in my ears and tries to take it out but it hurts. She couldn't take out the way and didn't know if I have an ear infection or not. I hate waiting and waiting to see a nurse practitioner. It took me like 2 hours almost 3 for me to leave there. They were so disorganized too. If it was a Sunday and I really needed to see them then I would go but otherwise I wouldn't.

I visited here for my child to see an ENT. The facility is fine; it's essentially a doctor's office…read moreassociated with Lurie rather than Northwestern, as there's no emergency services here. I was more than a little surprised that they don't have any sort of toys here for kids. My kid's pediatrician, dentist, etc. and even some children's stores we've been to have some sort of children's activity to keep them occupied. There was also a woman here who just was not friendly and seemed like do judgy, like she doesn't expect children to act like children--for instance, when my kid ran behind their reception counter because they left the door door to that area. There's lots of parking, so we had no issue there. Our appointment was fairly quick; from check-in to leaving took at most 45 minutes, and that's including seeing the physician and getting an x-ray. They must bill in 30 minute increments because the doctor said he saw us for 30 minutes, but he was with us for MAYBE five, so if they don't that's a little questionable.

I have nothing but amazing things to say about Lurie's Hospital and the incredible staff who cared…read morefor us during my son's surgery. From start to finish, the nurses were so kind, patient, and informative. They went out of their way to make sure not only my son was comfortable and happy, but that I felt supported and at ease every step of the way. They explained everything clearly, answered all of my questions, and made sure I fully understood the process and procedure. Thanks to their care and compassion, my son went into surgery with a smile on his face--and came out with one too. I'm beyond grateful for the amazing team at Lurie's. We truly couldn't have asked for a better experience!

Went to Glen Brook Hospital, which is part of North Shore. The doctors are amazing arrived by…read moreambulance. It was attended to immediately. The other day I had the opportunity to go to North Shore on Lake Cook Road as a walk-in. Some stitches and torn, and the doctor Mary HASSIb Md. took very good care of me, and she was a good listener. I recommend NorthShore Highway. Teddie kossof

I went to see Dr. Bicknese for the first time because she was highly recommended to me by a close…read morefriend. During my first visit I was told by her that she was very busy because there was a doctor in the practice on leave and she was overbooked. I had several questions for her regarding my heath, and I was told by her that she did not have time to answer any of my questions. But, she did spend over 5 minutes of our visit trying to convince me to get a flu vaccine, even after I declined twice. I would have rather she spent our limited time answering my immediate health concerns as opposed to trying to convince me of getting a vaccine I did not need. My second visit never even happened because she was overbooked and had no time once again. I was very disappointed in the service that was not provided to me as a new at this practice.