They gave me a very fair deal for a trade in game and at the end of the day, that's really all I…read morecan ask for in this day and age. They had the copy of Pokemon Pokopia I was looking for and they were friendly. I'm not sure what that William S. guy from Government Camp was giving them a one star review for. Does he somehow not realize that there are ZERO companies that are going to give you any sort of refund for a video game UNLESS it's defective somehow? Like, get real, bud. They even tell you that when you purchase the game. It's pretty obvious why they wouldn't give you a full refund as well. I've done business with this place off and on for years and I'm thankful for them.

This is a really good place to complete your game collection but I recommend going early because…read morepeople will buy the game you want before you get there

Great customer service. A big thank you to Mario and the management team for turning an uncertain…read moresituation into a good experience. Good communication on process and procedure, available options and discounts. Thanks again for your assistance.

I am amazed reading all the negative reviews of this location, citing bad customer service. I have…read morenever had a bad experience here. I've been coming in here for years and never had a problem. I really enjoy coming in here, and no trip to Valley River Center is complete without a stop into Game Stop. Employees in here are fantastic. They are always helpful and typically check to see if I need anything as I'm looking around. Sometimes when they are super busy, I'll have to go hunt one down. But obviously when they are busy, I can be patient. So I'll tell them when they are done with whatever they are currently doing for another customer, I have questions, so come find me in the store. Which they have no problem doing. You just need to tell them that you need something, so they are aware. They are always more than willing to help me find whatever I need, answer any questions, which I typically have, especially when I come in here on my own without my husband. The store is tiny, and can easily feel cramped if there are a lot of people in here. They have a big product selection, I love that they sell used games, which are in good condition. I have never had a problem with a used game I've bought here. I know they always ask you if you want to buy a warranty, which is like $3. It isn't a bad deal, but I've never needed it, so I rarely buy it, unless I buy games for my nephew. For a 7 year old, I think the warranty is actually a great idea. They don't carry obscure or old system games. It's mostly for newer consoles, Xbox360, Xbox One, PS4, the newest DS, ect. It's not like you'll find original Game Boy games or anything like that here. If that's what you're looking for, go to a used game store that is local, not a corporate store. I've only bought a warranty on a game once, and it was simply because it was a gift for my 7 year old nephew. Which pretty much means he can destroy it and still return it and have it replaced. They put some sort of sticker or something on the case, and explained it to me. The important thing was I didn't have to worry about a receipt for my sister in-law, if she needed to return it for my nephew, and she could return it in Salem, where she lives. Which isn't a problem. Obviously they have a good return policy, being anything can be returned to any Game Stop store, no matter the location. Which makes buying gifts with the warranty a great thing. I dislike that they answer the phone while they are talking to you, but with only a couple employees, they do have to multi-task. It's annoying, but they are just trying to do business, and will ask the customer on the phone to hold because they are with customers. So it's not like they get distracted by the phone. Will I return? Absolutely! I have never had a problem in the store. Even when they are busy, I never have to wait long to have someone help me, and they are always super friendly and knowledgeable.

We drove an hour to visit here yesterday and it wasn't open even though it says open everyday. We…read moreleft and came back a little while later but they still were not open. There's no signage or social media post about it either. There were other customers waiting around as well but everyone gave up after 30 minutes when no one came. Very unprofessional.

Very kind staff! Gave me a free keychain boba plush after getting a drink!…read more Place has lots of games and figurines too choose from!

Robert helped us today in the store and he was so great!!! Very knowledgeable and so nice. We…read morebought a PlayStation and some games. He was very thorough in letting us know about return policies, warranties etc.. only complaint I have is they didn't have many games compared to the store we had been to previously that day. Prices are pretty reasonable.

Awful customer service. Sonny needs training on how to assist and answer customer's questions…read morewithout creating a negative situation and cost the store to lose a large purchase. Maybe he needs a reminder that the store is there to make money and not drive the customers away.

This place is really cool. They've got a great selection for both western comics and Japanese…read morefigures. Figures pricing is a bit higher than you'd find online, but that's common for brick and mortar shops. Great atmosphere and the staff is friendly. I picked up some DC Trades and a DC PRIDE collection. Pretty cool.

Strictly regarding the Legos here, the selection is probably the best in. Eugene but the prices are…read moreabout 30% above retail. Well organized.

My wife and I are visiting from Washington and my cousin suggested that I checkout this shop! I'm…read moretruly happy that I did! The business is very easy to find and access. The employee was very friendly and helpful. In addition, the store had just about any retro game and console that you may be looking for at a reasonable price. I picked up three PlayStation 1 games, one PlayStation 2 game, 1 PlayStation 4 game, and two PlayStation Portable games. I paid $55. I'm very happy with my visit and I hope to return someday! I would recommend this store to all gaming hobbyists. Thanks for reading!

We stopped by to check out the video games, and bought two surging sparks Pokémon trading card…read morebooster packs. Unfortunately they were fake cards, I would not recommend buying cards from this establishment. 12 dollars wasted for fake cards worth 0 dollars :( My recommendation is to go to Walmart or target for real cards. Unfortunate because I wanted to support a small business. Hopefully they didn't know they were fake, and I really hope they don't continue to sell fake product in the future.

Really nice owner, great amount of new and used games. Love…read morethe atmosphere Totally recommend

Highest quality retro game selection. I've had the hardest time trying to find a good selection of…read moreGameCube games and I was surprised to see such an extensive collection available. The owner also could not have been nicer and more knowledgeable. Couldn't recommend this place enough. 10/10