He's a nice guy, I'll give him that, but that man will NOT let you even speak for ONE second,…read moredidn't even ask me what I came in for-- just started rapid firing questions and kicked me out as soon as he possibly could, a cash cow. If you're looking for a slow, thorough provider who sits and listens to you for even 2 minutes, it is NOT him. Do not say I didn't warn you.

I took my mom to Dr Cherlin. He is a really knowledgeable and caring doctor. We didn't feel rushed…read moreduring the appointment. His communication was thorough (actually everyone in his office was as well). His medical advice was sound and logical. His medical assistant and front office person was very friendly and efficient. Would definitely recommend them.

I had a very disappointing experience with this clinic, both in terms of professionalism and basic…read moreprocess handling. I provided a copy of my marriage certificate as proof of my legal name change (currently my only document linking my prior and current name). I was later contacted and asked to provide it again because the office did not have it on file. When I raised concern, the situation was repeatedly framed as a "misunderstanding" rather than acknowledging that the document had not been properly handled or documented. Additionally, the overall experience at the clinic raised concerns about professionalism. When I arrived, multiple front desk staff were eating at the reception area, and the environment did not feel appropriate for a medical setting. There was also a lack of transparency around services. I was not informed in advance that lab work was not performed on-site. This was only communicated after I had already been seen and charged, requiring me to go elsewhere for labs. The lab I was referred to did not meet expectations in terms of cleanliness or professionalism, which added to the overall negative experience. Overall, the combination of poor communication, lack of accountability, and unprofessional environment made this a frustrating experience. I would recommend clarifying all processes in advance if you choose to visit this clinic.

I booked a new patient appointment through Zocdoc with Dr. Jyotsna Vincent at AvitaMD. On the…read moremorning of my appointment, the office called and moved my time 30 minutes later. I could not accommodate the change, so I canceled through the app. After this, I received a cancellation fee invoice in the mail, even though the office changed the appointment time, not me. I called the billing department three separate times to explain the situation. Despite this, I kept receiving more aggressive invoices with added late fees, and eventually a notice threatening court action. I was never seen as a patient, never filled out intake paperwork, and never signed any cancellation or late fee policy. I did not receive any medical service. Charging and pursuing payment under these circumstances feels unethical and predatory. I paid the charge with my credit card to stop the collection threats and am disputing it. I rarely leave reviews, but I want others to be aware of this billing experience before booking here.

Diana from the Los Gatos location is extremely unprofessional and rude for someone who works at a…read moremedical facility with Stanford. Not only was she condescending about the Winchester location being closed as if I a pt was supposed to know that, it seemed like she hated the fact that she had to pick up a phone and answer some basic questions with basic human decency. This is not CI CARE that Stanford talks so much about. Nobody wants to go to urgent care, it happens for urgent needs of a medical issue. Diana I suggest you care more about your job and how you treat people or go to valley med.

Nice small location for Stanford express care. Needed immediate care and it was available here…read more Easy to locate as they are on the corner next to Starbucks. They have a small private parking lot. Dr Christina and staff are super friendly and caring. Very modern inside. I would come back here again if needed. [50R,2024]

Well after 73 years of my life I've finally found a fantastic primary Dr. who goes thru everything…read moreabout my health. She cares, she's thorough, and she listens. Her quality of care is exceptional and I would recommend he to everyone I know. The office staff is awesome as well, they go over everything with you before the Dr. see's you, and they all have a very good sense of humor. Thank you for giving me a piece of mind!

I'm honestly surprised to see so many 5-star reviews. I recently lost my primary care physician,…read morewho was truly exceptional--she was always available on short notice when I was sick and built a strong, trusting relationship with me over time. Since transitioning to Dr. Shamala, my experience has been very disappointing. Appointments are booked several months out, which defeats the purpose of having a primary care provider. When you're sick, you need timely access--not a long wait that forces you to rely on urgent care visits, as I've had to do multiple times. When I asked about the delays, I was told there are simply too many patients. That response was concerning. It feels like the focus is on taking on more patients rather than properly caring for existing ones. During the one appointment I was able to get (scheduled three months in advance), I felt rushed, as if the priority was moving quickly to the next patient rather than providing thoughtful care. Maybe my previous doctor set a very high bar, but this experience has been frustrating and disappointing. Accessibility and patient relationship are fundamental to primary care, and unfortunately, that has not been my experience here.

I saw this doctor for several years and he was a great doctor. I was able to always get in, he…read morelistened to my concerns and advised accordingly. he was caring and professional and I would recommend him as a primary care doctor. I will miss having him as my doctor as I am moving out of state but I am very glad I had him for my time here! Thank God!

Been seeing Dr Walters for 15 years. He has been pragmatic and a great & talented diagnostician. He…read moreis no longer treating chronic pain... but He keeps me healthy with his Talent and his associates in the medical field. Great location off hwy 85, easy to get to.

This has been the best experience that I have ever had with a doctor. I am treated very well and I…read moream exceptionally grateful.

Dr. Ponedelnikov has been my PCP for several years. He is…read morevery knowledgeable, competent, caring, compassionate and detail oriented. He takes his time to know you as a patient. He really did improve my quality of life! He is surrounded by great staff, very helpful and caring! Star is really an outstanding STAR! Thank you so very much Dr. Ponedelnikov and Dr. Borodulin for establishing such a great office and providing an outstanding, world class care!!!

Extremely frustrating experience with the General Surgery scheduling process at Palo Alto Medical…read moreFoundation / Sutter Health. After my consultation, nobody contacted me to schedule, so I had to follow up myself weeks later. Once I finally got an appointment, Samantha Capili, LVN, informed me it had to be rescheduled due to PA availability. After rearranging my work and family schedule, I then received another message from Paulina S. stating my appointment with PA Kristina Rusch needed to be moved again because of a scheduling error. Patients should not have to repeatedly reorganize their lives because of internal scheduling problems. Between work, childcare, transportation, and long wait times, this level of disorganization is unacceptable for a major healthcare system. This was not a one-time inconvenience. It became a pattern of poor coordination and unreliable scheduling that made the entire process unnecessarily stressful.

Located downstairs just to the left when you walk into the main entrance…read more The Sutter Samaritan Surgery Center has handicap parking right up front and a 3 story garage just to the right so parking is not an issue. Walking through the main entrance there is a receptionist to help you find where you need to go. When I walked into the surgery center I was pleasantly surprised how clean and welcoming the lobby looked, there is plenty of comfortable seating in the waiting area as well as a coffee machine. On the wall they have a television screen that tells family members how the procedure is going with the patient.

It was my first time here and I felt mostly comfortable. The doctor spoke in a respectful tone and…read moremade sure to go over the details of my condition step by step. They asked several questions about my daily routine and health background, which showed they were really looking into the full picture. Staff at the front desk were helpful too. The appointment didn't feel rushed and I left with better understanding of what to do next.

I've lived in bay area for more than 20 years and got more and more frustrated with the…read moredeteriorating medical services in California. After the last move to a new home in south bay 2 years ago, I decided to find a new primary physician for my family, hoping to find someone we can really trust and rely on. After some online search, we found Willow Glen Primary Care. After the initial call, I was kind of hesitant about the concierge service they provide and the annual membership fee which were all new to us. We decided to give it a try after the first onsite consultation just wanted to see how concierge works. Surprisingly, this decision turned out much better than we hoped for. Whenever we had any medical needs, either annual exams or ad hoc emergencies, we were always able to make appointments within few days or talk to Dr. Lindsay over the phone right away. She's extremely knowledgeable, patient and willing to spend hours explaining everything we need to know and answer our questions. Even during weekends, we're still able to reach her cellphone for urgent needs. This really helped us build trust in Dr. Lindsay. I started to have some weird chronicle GI illness 1.5 years ago which later was diagnosed something that has no cure yet. Dr. Lindsay did not give up on me. She worked closely with my GI doctor to come up with customized treatments to help improve my daily life quality. In the meantime, she also looked for more ways to diagnose my conditions. Recently we finally found possible root cause and started treating it. I've been getting much better ever since, almost close to normal life. Thank you Dr. Lindsay! So if you're looking for a family doctor that you can truly trust, I'd highly recommend coming to Willow Glen Primary Care for Dr. Lindsay.