I am VERY disappointed in the lack of customer consideration I recently experienced at Silicon…read moreValley Sports Med under the leadership of Dr Tiffany Gorman. I proactively sent an email to my doctor (Dr. Doscas) asking about some recent tests and prescriptions only to be notified that my doctor has left the practice. While Dr. Doscas was a great doctor, I'm puzzled by how this was all handled. I received no email or comms from my doctor, the management team nor was I given any guidance on next steps in switching doctors. This is unacceptable. I should have been proactively notified and should have been made aware of my options ASAP. I called and texted the office several times to speak to Dr. Gorman about my experience but did not receive a call back. Instead, I received an impersonal, cold and sterile letter a few days later notifying me that I needed to find another doctor. I would not recommend this practice to anyone given the sloppy nature of my situation was managed- it's completely unacceptable.

Dr Gorman is great and her medical team are great. However, after seeing her practice for more than…read more15 years, I'm now not able to be a patient because I haven't had an appointment in over 2 years and she isn't taking "new patients". Watch out for office policies that can spring inconvenient surprises. I'm on the search for a new doctor now, and that sucks because Dr Gorman has been my go-to. Pretty unsettling.

​I accompanied my mother here for a procedure, and the front desk staff set a very concerning tone…read morefrom the start. The receptionist was highly disorganized, lacked basic courtesy, and failed to make eye contact. She mispronounced my mother's name upon arrival, and later called out full patient names into a small waiting room--even calling for my mother after she was already taken to the back. Furthermore, patients were asked to sign various forms with zero explanation of what they were for. The overall front-desk experience was extremely unprofessional and lacked basic attention to patient privacy and care. She was even impolite to staff members, instructing them to wait, but they maintained that a required form for a procedure was necessary. This level of unprofessional behavior is truly remarkable.

Dr Tseng and the staff are extremely pleasant and professional. Dr Tseng is a wizard with his…read moreepidural injection procedure; it was much easier than I expected. Overall great Physician, Dr Tseng, and outstanding staff.

I like Dr. Swati Mungekar ,whom I have been seeing for a long time. She is really sharp,…read morequick-witted, and kind. She is a truly excellent doctor.

Great MD, true Profesional, very detailed, considered and most importantly her staff are one of…read morekind.

It was my first time here and I felt mostly comfortable. The doctor spoke in a respectful tone and…read moremade sure to go over the details of my condition step by step. They asked several questions about my daily routine and health background, which showed they were really looking into the full picture. Staff at the front desk were helpful too. The appointment didn't feel rushed and I left with better understanding of what to do next.

I've lived in bay area for more than 20 years and got more and more frustrated with the…read moredeteriorating medical services in California. After the last move to a new home in south bay 2 years ago, I decided to find a new primary physician for my family, hoping to find someone we can really trust and rely on. After some online search, we found Willow Glen Primary Care. After the initial call, I was kind of hesitant about the concierge service they provide and the annual membership fee which were all new to us. We decided to give it a try after the first onsite consultation just wanted to see how concierge works. Surprisingly, this decision turned out much better than we hoped for. Whenever we had any medical needs, either annual exams or ad hoc emergencies, we were always able to make appointments within few days or talk to Dr. Lindsay over the phone right away. She's extremely knowledgeable, patient and willing to spend hours explaining everything we need to know and answer our questions. Even during weekends, we're still able to reach her cellphone for urgent needs. This really helped us build trust in Dr. Lindsay. I started to have some weird chronicle GI illness 1.5 years ago which later was diagnosed something that has no cure yet. Dr. Lindsay did not give up on me. She worked closely with my GI doctor to come up with customized treatments to help improve my daily life quality. In the meantime, she also looked for more ways to diagnose my conditions. Recently we finally found possible root cause and started treating it. I've been getting much better ever since, almost close to normal life. Thank you Dr. Lindsay! So if you're looking for a family doctor that you can truly trust, I'd highly recommend coming to Willow Glen Primary Care for Dr. Lindsay.

He's a nice guy, I'll give him that, but that man will NOT let you even speak for ONE second,…read moredidn't even ask me what I came in for-- just started rapid firing questions and kicked me out as soon as he possibly could, a cash cow. If you're looking for a slow, thorough provider who sits and listens to you for even 2 minutes, it is NOT him. Do not say I didn't warn you.

I took my mom to Dr Cherlin. He is a really knowledgeable and caring doctor. We didn't feel rushed…read moreduring the appointment. His communication was thorough (actually everyone in his office was as well). His medical advice was sound and logical. His medical assistant and front office person was very friendly and efficient. Would definitely recommend them.

This review is for office staff! I called last year to…read moreinquire about cost..I spoke with physician and my questions were answered at the time. I called back with an additional question and requested a return call..I NEVER received a return call. I again spoke with physician a couple months ago and was ready to sign up. I requested some paperwork and it was to have been sent to me. AGAIN I left several messages..When I FINALLY after several weeks called again and that call was returned with excuses, I was told paperwork would be sent out ASAP...NOPE NEVER CAME. I WILL TAKE MY 4K SOMEWHERE ELSE!!! Terrible SERVICE from office staff!

The review is for office response. Had an initial conversation to schedule a meeting with Dr…read more Lindsay to learn more about the services and pricing and got ghosted after that. Three messages later ...nothing. If its a reflection of the overall business than I guess its good to know early on :(

The careful personal professional presence is entirely noticeable in their hospitality and medical…read moreattention. Thus is art of medicine well practiced. I will refer often.

Dr. Wolfe's been always wonderful and provide me with a lot of great and compassionate care for my…read morecondition. The nurses and staff are always ready to help. I recommend their clinic for all who are suffering from allergies and asthma. You don't need to do a "hit and miss" trying to look for an answer, make your appointment now!

I had surgery at this hospital earlier this year. I want to be clear that my review is not about…read morethe doctors, nurses, or the clinical care I received. The medical staff provided very good care, and the facility appeared clean, professional, and well maintained. My concern is limited to the billing and post-procedure communication process. After the procedure, I reviewed the Explanation of Benefits from my health insurer, and the amount billed to me appeared to be significantly higher than what I understood to be the insurer's indicated patient responsibility. Because billing matters can be complicated, I tried to contact the hospital to ask for clarification and to request a written review of the account. In my experience, however, the process was very difficult to navigate. The available communication appeared to rely mainly on phone calls during business hours, which was challenging for me because of my schedule. I left voicemail messages explaining the issue, and I also sent fax communications asking the hospital to review the account and respond. As of this review, I have not received a clear written response resolving the discrepancy. I later contacted my insurer to seek clarification as well. From my understanding, the balance may still be treated as unpaid or not fully resolved, although the matter remains under review. I am continuing to work with both the insurer and the hospital to understand the final amount, if any, that I actually owe. What has been frustrating is not the medical care, but the lack of a clear and accessible written communication process for a billing issue involving an insurance EOB. If the hospital disagrees with the insurer's EOB or believes additional patient responsibility applies, I would expect a clear written explanation so the patient can understand the basis for the charge and address it appropriately. Again, I appreciated the clinical care I received. However, the billing follow-up experience was stressful, time-consuming, and difficult to resolve. Prospective patients may want to confirm in advance how this hospital handles insurance billing, EOB discrepancies, written billing disputes, and communication options other than phone calls. I would also encourage prospective patients to read a range of reviews, including lower-rated reviews, before deciding where to receive care.

The team at Los Gatos Surgical Center is amazing! They are welcoming, knowledgeable and efficient…read more They made sure I felt informed, safe, and comfortable from start to finish. They all worked really well together and show genuine care for their patients. Colonoscopies are a necessary evil, but they made it a quick and easy process.