This rating only applies to the service I received from "Chase" regarding proposed coverage and quote. I am turned off by endurace policy of only provided a written copy of the warrany after giving a deposit. Chase was very professional. In all fairness, the deposit is refundable for first 30 days read more

I am beyond frustrated with my experience with Endurance. I purchased a policy for my 2016 Cadillac three years ago, believing I had reliable coverage. However, when my transmission started slipping, Endurance 'closed' the claim based on a technicality that feels intentionally designed to avoid paying out. They claimed I missed a transmission fluid change at the 45,000-mile mark, citing "extreme use" driving conditions. Here is why their decision is completely unjustified: Lack of Transparency: At no point during the sign-up process was I told texas was classified as "extreme" due to heat or city driving. If this was a requirement for my specific location, it should have been clearly disclosed. Ignoring Vehicle Usage: This isn't even my primary car! It's a low-mileage vehicle used mostly for small-town driving and occasional trips. Applying an "extreme use" maintenance schedule to a car that is barely driven is ridiculous. Contradicting Local Experts: I consulted three independent mechanics here in my area, and all of them agreed that a 60,000 to 100,000-mile interval is the standard for this region. Endurance is essentially making up their own rules that go against professional mechanical advice just to save themselves money. Additionally, the person who was assigned claims would not even engage with me. They only engaged through the mechanic, which is extremely frustrating. I asked them to deny the claim rather than close it so it would be easier to take further action, but they wouldn't. They said they closed it because I could not provide documentation that I had the transmission fluid changed at 45K miles, even though I told them four times it was not changed because it was not due to be changed. It is clear that Endurance looks for any excuse to deny a claim, even when you've followed reasonable maintenance patterns. Save yourself the headache and the money--do not trust this company with your vehicle. read more

If I could give them 0 stars, I would. I've had this policy for a few months and finally needed to use it, only to have my claim denied. The adjuster argued that because my two front tires were a different brand and the tread difference was off by just a few millimeters, it contributed to the damage. I reached out to multiple mechanics, and every one of them said that had nothing to do with the issue. Even the mechanic at the dealership confirmed it did not impact anything. Despite this, my claim was still denied. Very disappointing experience. read more

I purchased an extended auto warranty and later filed a claim for a repair. My experience did not match what I understood during the sales process. After enrolling, I learned that claims are processed through a third-party administrator. When I contacted the administrator regarding my repair, I was informed the claim could not be approved. When I contacted Endurance, I was told the administrator determines payment eligibility based on the contract terms. As a result, my repair was not covered and I paid out of pocket. The process was confusing and I was not able to get a clear resolution. If you are considering this warranty, review the contract carefully and confirm in writing how claims are handled and who makes final payment decisions. read more

Contract switched without my authorization, then a documented, valid claim denied. I purchased an Endurance vehicle service contract (the Secure Plus plan) for my BMW in January 2026. Within a few days I called to correct my mileage and to ask about upgrading my coverage. I was told my vehicle didn't qualify for the higher tier -- and instead of leaving my Secure Plus contract in place, Endurance rewrote it into a different, narrower product ("Advantage Prime") that I never knowingly authorized. I have no signed replacement contract and no written disclosure showing what coverage I gave up in the switch. That substitution became the basis for everything that followed. When my BMW needed repairs, the dealership (Sewell BMW) filed a claim. Endurance denied it. The coolant/radiator failure was labeled "long-term" -- even though it was reported just two days after my waiting period ended, and with no diagnostic evidence to support that label. Other components covered under my original plan -- engine mounts, an engine oil pan reseal, the valve cover, and an axle seal -- were denied as "not covered," and metal debris in the oil filter supposedly "needed further diagnosis." Here's the problem: that diagnosis already existed. On March 17, 2026, a BMW-certified technician completed an engine diagnostic report -- prepared specifically for warranty purposes -- documenting a healthy engine with no metal flakes and no signs of premature wear. Endurance denied my claim anyway. The documented cost of the repairs that fell under my original coverage was $6,557.04 after my deductible. Endurance's response was to offer a "goodwill" refund of $1,044.81 -- a fraction of the loss -- and, when I disputed the charges for a product that had been switched on me without consent, to cancel my contract for "non-payment." I have now filed formal complaints with the Texas Department of Licensing and Regulation and the Illinois Attorney General's Consumer Protection Division. I'm posting this so other consumers know how this played out: a contract I didn't authorize, a denial that ignored the manufacturer's own diagnostic report, and a cancellation blamed on me. I will keep this updated until the matter is resolved. read more

Purchased a warranty for a 2014 BMW specifically noting the Turbo Charger In Aug of 2025. 6000 miles later in July of 2026 turbo charger went and Endurance denied the claim using a loophole of "non internally Lubricated parts" Fought with customer service rep for over an hour on the phone. Continually told me that I should know what internal parts on a turbo are lubricated and non lubricated. I am no mechanic. I am a consumer who purchased a warranty to cover a failure. Gave me a hard time to cancel the warranty DO NOT BUY THIS GARBAGE WARRANTY you are wasting your money as they will "find" any way to not cover even specifically noted items on the vehicle. read more

The thing about Endurance and Car Shield is they are good at taking down their negative reviews. only showing the ones that has good feedback, to which I believe is fake. Just to get people to buy in. Putting celebrities on their commercials like Ice-t and Ludacris to make the company look good. Only for when a customer calls in for a problem neither company can cover the problem no matter what the problem is. read more

Beware of Poor Customer Service and Billing Issues with Endurance Car Warranty I purchased a policy from Endurance in January and wanted to pay annually, so I paid $1,140 upfront. In February, I received a bill for monthly payments instead. When I called, they told me they don't offer annual payments. I canceled that policy and rewrote it with monthly payments of $136, with the option to "pay ahead." I then paid $681 through their billing portal, expecting everything to be clear. However, I noticed the total policy amount was over $3,000--not the $2,280 I expected. When I called, they said they could see the discount on their end but I could not, and that was supposedly correct. I asked to cancel the policy on February 9th. After a 30-minute phone call with pushback, they agreed to cancel it. But as of February 17th, I have only received a refund of $136, was charged $95 for cancellation, and have not been refunded the $681 I paid. After hours on the phone today, they said the policy was only canceled as of today (not on the 9th), and I "should" get my money back. This entire process has been frustrating and poorly handled. DO NOT DEAL WITH THESE PEOPLE. Their customer service is disorganized, billing is confusing, and they have no idea what they're doing. read more

Avoid Endurance Warranty My experience has been a complete disaster. They advertise hassle-free claims, new parts, and full coverage at any shop--even the dealer. That has not been my reality. Claims are outsourced to a third-party company, and when problems arise, both sides shift blame. Communication is poor, adjusters are unreachable, and approvals are delayed. I was repeatedly given refurbished parts and I'm now on my third transmission. I've also paid $1,600 out of pocket because they refused to cover the full claim. They value vehicles at trade-in numbers when calculating coverage limits, which significantly reduces what they'll pay. Read the fine print carefully. Based on my experience, this company does not operate in the customer's best interest. Do thorough research before signing anything. read more

Hello, my auto claim CL12441317 was denied due to pre existing per your staff. I spoke with Mauricio and Mersades. I was advised that a supervisor would be in contact with me in a few hrs and that never occurred. If this would have been explained to me when I was sold this Elite plan I won't have paid for it. Please reconsider my claim as this is the first time I've ever used this coverage. The items that need repair should not be considered pre existing as this seems like an unlawful scheme to not pay claims. I will seek legal action if this issue is not resolved to my satisfaction. - Xzavier read more

Sent this to Danica Patrick today. Good morning Danica, The ads you and Ludacris are doing on TV and Radio for Endirance are misleading the american public so badly. Endurance is a terrible company that farms their so called Warranty out to Consumer Care Direct. Consumer Care Direct does everything they can to not pay for repairs in the way you are telling people they do. We just had our first claim which was $3900 to replace the radiator and water pump on or 2015 Land Rover LR4. It ending up costing us $2500 instead of the $100 deductable. They wanted to use aftermarket parts from O'Reilly auto parts instead of OEM. I called Endurance customer care and spoke with Tamika who told me to contact Consumer Care Direct because that is who the warranty is with. I contacted Consumer Care Direct and spoke with Jennifer and Kyle who both wouldn't do anything to help so I aks to speak with their Supervisor. They both told me they would ask that person to call me and to date I haven't heard from them. read more

They told me bumper to bumper coverage. Everything seems to fall in the denied category as soon as I had any issues with my new vehicle. Do not fall for this company's pillow talk. read more

Endurance/Auto Assure Car Warranty - Don't walk, run! SCAM! - Auto Parts & Supplies Near Me - O'Fallon, Missouri

My vehicle was repaired at Winter Haven Honda. During the claim process, the vendor used through the warranty process supplied an incorrect part, which delayed the repair and caused me to incur rental charges totaling $338.46. Although my contract has a $150 rental reimbursement limit, the additional rental expense resulted from delays within the warranty/vendor process, not from any choice or fault of mine. I escalated the matter through customer service and second-tier support and was advised there was no further escalation path and no reimbursement for the overage. After submitting a written complaint, I was informed that Endurance would reimburse the full $338.46 only if I signed a broad full release and settlement waiving all claims and complaints relating to the contract and the vehicle. I do not believe it is reasonable or appropriate to require a global release in order to reimburse rental charges caused by delays within the claims process itself. Additionally, I have requested cancellation of my contract and submitted the required cancellation form over a week ago. Despite this, my request has not been processed. I recently spoke with Marty from customer service, who advised that his supervisor, Roneisha B, instructed me to call back again tomorrow, which is concerning given that my cancellation request has already been submitted last week and for some reason is still pending. My requests are as follows: 1. Reimbursement of the full rental amount of $338.46 without requiring an overbroad release. 2. Written confirmation of the installed part information, including part number, manufacturer, and warranty coverage. 3. Immediate processing and confirmation of my contract cancellation request. I am requesting prompt resolution of these matters. read more

Please BE CAREFUL with ENDURANCE I recently purchase a brand new 2026 Toyota RAV4 and already had a service contract through Toyota. Shortly after. I received a letter from Endurance stating that I needed to "activate" my service coverage. I called Endurance to verify the information and specifically asked if they were connected with Toyota. The representative repeatedly stated that they were associated with Toyota and said it was strange that the dealership had not informed me about the activation. The agent then requested a payment of $208.06 for the activation fee. I clearly asked several times if this was a one time payment, and the representative confirmed that it was only a single payment. About 10 days later, I received an email indicating that I would now be charged a monthly fee. This was never properly disclosed during the phone call. I feel misled and disappointed by the lack of transparency and the confusing information provided. CONSUMERS SHOULD BE VERY CAREFUL AND VERIFY WITH THE DEALERSHIP BEFORE MAKING ANY PAYMENT. read more

I have multiple issues with Endurance regarding payments taken when the policy has actually expired due to overage on miles. Get a new policy only to find out they put me in a different level of coverage that does not cover the issue we originally contacted them about. I asked to speak to someone who could help and was told they would leave a message but nobody has called or responded to my email from 2 days ago. This seems like a very one sided business to benefit Endurance and I am now not even being contacted for assistance. I am losing faith that this will be resolved and I am wondering if anyone else has had similar issues. I do see that Endurance responds to the reviews so I am hoping they see this and let me know who to contact. read more

I did not have a good experience with this company. I brought my truck to the dealership for a serious engine issue, and a claim was submitted for the repairs. I was asked to provide receipts for my last three oil changes, which I did. However, the receipts only listed my license plate number--not my name, address, or VIN--and my claim was denied on that basis. I spoke with a representative and explained that in New York, it is common for some service providers to issue receipts in this format. To support my claim, I also provided my vehicle registration to confirm that the license plate matches my vehicle, but this was not accepted. In an effort to comply fully, I returned to the business that performed the oil changes and had the receipts reprinted to include my name and address. Despite submitting these updated documents, my claim was still denied. What is especially frustrating is that the company approved and paid for smaller repairs while refusing to cover the main engine repair--the most significant and costly issue. This selective approval makes the process feel inconsistent and unfair. The claims process is advertised as simple and straightforward, but my experience has been the opposite. Instead, it feels like technicalities are being used to avoid paying legitimate claims. As a result, I am now left to cover the full cost of a major engine repair out of pocket. Thank You Endurance read more

Extremely aggressive and deceptive marketing. I bought a car in Oct 2026 and I began receiving letters from Endurance implying that I would lose warranty coverage in a few months if I didn't agree to a price increase. The letter had my information and car information. When I called, the customer service rep stated that Endurance isn't under Honda's umbrella, they "administrate" all of Honda's factory warranties. This is a lie. When I pressed her on it, she became argumentative and hung up. What's most concerning is they have apparently an A+ rating on BBB and even included the BBB badge on their highly deceptive and aggressive marketing. read more

Beware -- Claim Denied Despite Prior Repair I purchased a protection plan from Endurance for my 2013 Infiniti QX56. In late 2023, I had a mechanic fix a specific mechanical issue and have documentation of it. When the same issue resurfaced recently, Endurance denied my claim, saying it was "pre-existing." After months of calls, no help was given, and my car has been unusable and at the dealership for five months. I canceled my plan due to their poor service and denial of a legitimate claim. Would not recommend. read more

SCAM ALERT ENDURANCE LINE 5 EXTENDED CAR WARRANTY SERVICE . They are not on Google review either . I am extremely disappointed with my experience with Endurance Extended Car Warranty. My interaction with this company has been frustrating and misleading from the beginning. Before purchasing the policy, I specifically asked the sales representative to verify whether my vehicle already had an existing extended warranty. The representative assured me that there was no extended warranty on the vehicle, which influenced my decision to purchase coverage through Endurance. However, several months later, when I took my vehicle in for repairs, I discovered that my car already had an active extended warranty through the Lexus dealership. This means I was paying Endurance for coverage that I did not need and could not use. Extended warranty companies typically have the ability to check whether a vehicle already has dealership coverage. Despite my direct request, the Endurance representative either failed to verify this information or knowingly provided incorrect information. As a result, Endurance continued charging me for approximately nine months for a policy that was unnecessary. When I contacted Endurance to cancel and request a refund, I was initially told by a representative that I could proceed with cancellation and would receive a refund, or at least a partial refund. Later, when I followed up, I was told that no refund would be issued at all. This level of misinformation and lack of accountability is unacceptable. Customers should be able to rely on the information provided by sales representatives, especially when a customer specifically asks for verification before purchasing a policy. Based on my experience, the company appears quick to sell policies but unwilling to take responsibility when their representatives provide incorrect information. I strongly caution others to verify their existing warranties before dealing with Endurance. read more

Avoid this company. It is a scam. All these testimonies about how Endurance covered them is not believable. We bought a policy and never had any of our car's issues taken care of read more

AVOID BY ALL MEANS! They are a scam. Endurance Auto scammed my 88 year old father into getting auto repair "insurance". They have been charging him almost 200 a month for a car he doesn't even use. (I'm his son). When I discovered this and called Endurance to cancel his plan, they would not let us cancel the plan. And told me they only way to cancel the plan was to block them on my fathers American Express card. These people should be jailed. read more

I have a "Diamond Policy" w/ Endurance which is for 5 yrs, Fully Paid Up. This is the is only the 4th of my 5yrs. My 1st Ever request to file a claim. I'm not even able to contact them. I'm immediately transferred to a Company that handles Complaints against "Indurance". I was Informed that along w/many,many other Complaints that I should Cancel my Contract & File an Complaint to possibly get a f Full or Partial Refund. This is my 1st request for service. Until now,I had NO IDEA there were so many Issues w/ this Company. But what I Really don't understand is "WHY" The Better Business Bureau Allows them to still continue Business as they continue Advertisements on TV Some make it make SENSE. read more

Avoid Endurance Warranty. When my truck was declared a total loss, I notified Endurance immediately and asked to cancel the contract. They ignored my request, kept the contract active, and later marked it as a non-paying account. When I tried to put my new truck under warranty, they told me that anything listed under Technical Service Bulletins wouldn't be covered--which is basically most major components on a 2020 F-150. After I told them I couldn't move forward, they still refused to refund the remaining balance of my old policy. Extremely misleading and unethical experience. I would never recommend Endurance. read more

Four months later my transmission failed and and Endurance inspector went to the dealership to verify the repairs. While there he noted that the tires (on stock wheels) were a larger size on the middle or aspect ratio than a stock tire asked about during enrollment. Same size tire, 20', same section width, 275, but the aspect ratio was greater. This was done for a set of new tires bought after the Endurance policy was purchased following a blowout on the highway. Based on this Endurance wanted to rewrite the contract to include the changed aspect ration that would include a new 30-day pre-claim period and invalidate the current claim repair. This was obviously the ploy we all fear when spending money on these policies that the company will weasel out of a repair based on a non-related (as verified by several mechanics) issue to the transmission failure. As a result I cancelled the policy but no one there can tell me what the refund will be AND that the process will take 6-8 weeks!! It didn't take 6-8 weeks to run the full amount of policy on my credit card but they are holding on to my money as long as possible. The reviews on this company do not tell the whole story and reinforce the reputation that many of these companies have of being duplicitous and underhanded in meeting their obligations. Would not recommend Endurance and will continue to inform potential customers of my experience through various platforms and word of mouth. read more

Our experience with Endurance has been nothing short of frustrating. Our truck sat in the shop for over four months while Endurance dragged their feet and ultimately refused to pay the repair claim they were supposed to cover (over $12K). Throughout this time, communication was nearly impossible -- long hold times, broken promises for callbacks, and constant runarounds between "adjusters" and "review departments." After finally refusing to pay, they are now ignoring our cancellation request and refusing to refund the remaining months of our policy. We paid for peace of mind, but all we received was stress, lost time, and added costs. This company does not stand behind its contracts or its customers. I strongly recommend avoiding Endurance if you value your time, money, or sanity. read more

I regret ever signing up with Endurance. They make the claims process as painful as possible. Every single claim is challenged, delayed, and buried in endless paperwork. What should be a straightforward process drags on for DAYS (sometimes WEEKS!) with little to no communication. When I finally did get updates, they were vague excuses instead of actual progress. It's clear their strategy is to stall and hope customers give up. The whole point of a warranty is peace of mind, but Endurance delivers the exact opposite. I've paid for coverage that's practically worthless. They advertise protection and reliability, but in reality, they do everything in their power to avoid paying. Total rip-off. Bottom Line: Don't waste your time or money on Endurance. You'll end up frustrated, out of pocket, and without the coverage you were promised. read more

Absolutely % Scam...don't even deal with this crooked company...I don't understand how there still in business !!. I had several claims 4 years ago and All were Not taken care of. Do yourself a favor, Save your money !!! read more

This is a rip off company took my money for six months put over 2000 miles on the vehicle when check engine light came on made the garage break. It totally break it down and then would not pay for it. I have to pay for it and would not replace the motor said it was a pre-existing that I read in this contract that they do not cover pre-existing conditions. My contract says 30 days and 1000 miles Buyer beware of these people. I don't want anybody else ripped off the way I am now I have to pay for a motor pay for a teardown and everything else to it sign gloria J Snyder. read more

I paid for a contract through this company. When my car broke down , they told me that my contract was itemized for the parts that could be replaced. They never mentioned anything like this.When selling the contract to me. They sent the itemized parts that could be replaced over to me the day that I called about repairs being done to my car. Only to find out that the repairs being done to my car weren't on the itemized list of things that could be fixed on my car. The things they agreed to pay for they would only pay the price that they could find for the parts on light places like rock to auto and stuff like that.If you're at a professional or the making model of your car dealership , they won't pay for the products that they are willing to put on your car. This place is shy at best.Their sales reps are deceitful. They\nLied to me about what the contract covered.I was told that my whole motor was covered only to find out that certain items on my motor was covered.That they chose. I don't understand what is this world coming to where everyone is trying to scam or get over on the next person?Is there any legitimate businesses still operating in this world. Do not buy a contract through these people.They are a scam. PS. Endurance is just a name , they outsource the contract , they sell you to other companies. read more

The customer service is terrible. Think very hard about buying a warranty from this company.

Absolutely worthless!!! False advertising stating you can go to ANY certified mechanic. Not remotely true!!! Also does not cover what they are supposed to. Have paid over 130 dollars a month for nothing! Now my disabled husband and I have to come up with over 1000 dollars to get our only vehicle fixed. Completely unacceptable. Will be contacting the Consumer Fraud Division of AZ AG's office about this. Don't bother with this company. Not worth the time or hassle!!! read more

If there was a zero rating that's what I would give them. They're constantly changing email addresses to bypass a blocked sender setting just to harass me into replying and can't take no for an answer. You're better off finding a neighbor with mechanical skills or just saving the money yourself for a rainy day repair project and not putting it into Endurance's coffers. They're totally not worth the time or money and the interest you could build would be your own on the money saved for repairs. Most repairs are not that costly and the rewards for fixing it yourself is so much more exciting when complete. avoid the noid of endurance and just start saving for the repairs you may never need to fix, And if you do need to repair anything you should have the money for it. If no repairs ever get done then you've got a nice down payment on a newer car. read more

WARNING: STOP -- IT'S NOT WORTH IT. They are crooks and scammers. They will deny all your claims. That "30-day waiting period" is BS. If you take your car to a mechanic, they'll deny it without even checking, calling everything a "pre-existing issue." Save your money. Fix your car yourself. You have been warned. read more

Very poor customer service. The sales rep hung up on me because I didn't want to buy the plan immediately. Horrible but made my decision easy not to sign up with them. read more

Everything they claim is a bold faced lie. From the first day of reporting my claim I've heard absolutely nothing from Endurance. From waiting for 1hr:45 mins for a tow to the repair going on two weeks and counting, I've been greatly disappointed with this grift company. Even when it comes down to needing a rental, they only pay a max of $30.00 no matter what, and only for a max of five days. Customer service is virtually non- existent. When you do get one they are extremely rude and matter-of-factly in their response. Do Not contract with this company. Everything they claim to provide is a lie. They Do Not provide anything to you. When I hear their commercials I actually feel like vomiting it's so disgusting. Stay Away!! Far Away!! read more

They don't cover you. I had a coolant container issue that needed repaired and replaced. Endurance refused the claim. Fortunately only $500 to have it fixed, but I had to cancel my policy. If they won't cover your repairs why pay the monthly premium? read more

Typical high-pressure sales pitch - aggressive and nasty when I asked to 'think it over'. The agent, Jamal, became even more aggressive and even lied, saying he had spoken to me, in the past, 3 times. I had called Endurance 1 time in the past, so I feel comfortable in saying he was lying. As for the actual sales pitch, when I asked a question, he asked me to let him talk as he needed to say certain things and since with was being recorded, he could get fired for not sticking to - what I call 'the script'. read more

Terrible people to do business with my trans went out and everything was supposed to be approved but they ordered the trans to be torn apart to see why it failed at my expense which is very unfair and if they deny the claim that's a $6,000 core that will not be refunded how they expect you to pay that is crazy I canceled both of my vehicles with them and disputed the charges I've already paid for 2 months of paying them buyer beware do not use these people they will not pay when something goes wrong buyer beware read more

My wife and I bought warranty from Endurance for her 2018 Ford Expedition, Nov 2024. July of 2025 my wife took her Expedition in to the shop due to it not running right. The shop said it was the transmission and Endurance denied the claim. I asked why, they told me the transmission had problems in the past on 11 July 24 and Aug 24th 2024 when I took it into another shop. I explained that was not true. First, her truck was covered under the dealership's warranty and the issue was not a transmission issue. It was a oil preasure sensor switch issue that was resolved. .Endurance then asked if I had receipts from the two different dates. I did have them and sent them in to Endurance. Both receipts said there were no issues with the transmission and checked out fine. Keep in mind that was 1 year prior. Endurance still denied the claim saying it was a preexisting issue even though I sent them proof from the certificate shop stating there were no issues and the transmission checked out and was fully operational. I'm a retired disabled vet and I will we telling all my military and non-military friends and family DO NOT do business with Endurance! This company is a SCAM. If you don't belive me check their ratings on Yelp and Better Business Bureau. read more

Should have read other reviews! Simple AC blower motor went bad, I bought the vehicle a few months ago no issues then. Go in for AC and endurance has done nothing other than make it a hassle unfriendly experience and dancing around not paying First they ask me about 30 miles it was driven back in February before I ever purchased the car, made no sense and first red flag Then I wait, and my shop tells me no response on them I call back and they claim they need a bill of sale of my vehicle?? I send it to them and they say they'll call back Nobody called me back of course so I call back Now they say "we have questions for you" and I'm like okay what? And they literally ask me "why do you drive your car so much?" I'm like what the heck kind of question is this? They told me if it's for commercial use it'll be voided that's why and I have to pay them more money I literally have done nothing other than lived a normal life with my driving, I don't do anything weird or crazy and baffled I'm asked this, I had to explain to them why I drove 6 hours to my elderly moms house and why there is so many miles on it in the last few months I've owned it My question was "am I violating policy for my miles?" Their response was "no" so why am I being asked??? They then tell me to not be combative and they're doing their process and they'll send this to the adjuster and the adjuster will be in touch with the shop Think it's over? NOPE! Shop says they never got called, so they call and get told they are evaluating "things" I call back customer service and told there is nothing else and that the shop needs to call the adjuster and I said shop already did this morning and she goes "well we have no notes and that's all we can do" So shop calls again and adjuster tells them he is waiting for "Valvoline paperwork" on an oil change I just got done last month and at this time the claim is denied I am beyond baffled. I'm on hold and accumulated over 3 hours of this hassle experience with this shady warranty company I've had plenty of extended warranties in the past with 0 issues, this company is a complete joke! No wonder they're facing a class action lawsuit! I will be filing complaints They claim they have a no hassle policy/process while they're doing nothing other than dancing around the issue and hoping I pay for it or I didn't do something right in order to void it They have lied about everything for call backs to hassle free along with the mile issue I told the sales rep my miles, the claims department says they don't communicate with what the sales reps put in and it's my responsibility to tell them because they do not communicate Very unorganized very unprofessional and just a complete joke. We as consumers know what you're doing you're hiding and dodging responsibility on your promises of service DO NOT USE THIS COMPANY! Imagine if you blew a motor'! This is over a blower motor that is 100% supposed to be covered Edit; claim was ultimately DENIED; despite it being written that AC blower motor is covered in my highest priced plan. They use tricky antics on shops and every sleazy tactic in the book to not do what they are paid to do, They gave the shop pre authorization and said it needed my signature after all this nonsense for 4 days and they couldn't find a way out of not paying, so I had to Uber to the shop and signed it by their directions and shop fixed, Upon fixing the adjuster says he's not paying it because he didn't "fully" approve it Pep boys shop said they will never accept Endurance again and they've never experienced this unprofessionalism and games It took 5 days for a $300 part approval, 0 calls back and simply voided a covered part Imagine if this was a $5000 engine or transmission, I'll be adding in to the class action lawsuit, they are NOT a "hassle free" company and play every textbook trick and game to leave you and your family carless and not covering anything they claim they do hassle free Also the reps yelled at me and my wife and now won't let me cancel or send paperwork while another payment is coming up soon, I am so baffled at this scam read more